UserTesting

UserTesting

4.5
(97)

With UserTesting, you get videos of real people speaking their thoughts as they review your website, mobile app, campaigns, prototypes, and more. Make better decisions with fast customer feedback and shared human insights.

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UserTesting review by Mandee E.
Mandee E.
Validated Reviewer
Verified Current User
Review Source

"Best-in-class software that is easy to use"

What do you like best?

Unlimited user tests make it so much cleaner and faster to test everything in a design. Not just a couple of things that we were unsure about. I really liked the templated tests that were available as well, this was key in helping me set up a couple of prototype tests that I had never done before. It really helps to walk you through the process.

I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.

The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.

This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.

What do you dislike?

Onboarding/contracts. This was one of the harder ones I've been through. The pricing tiers changed fairly recently so I think there is still a lot of back and forth until the team gets a routine down. There were times where my rep wasn't answering calls/emails or just gave very broad information. Hopefully, they are working on cleaning up this process. Honestly, it is the only reason why I'm giving them an 9 instead of a 10 because this process was awful.

Recommendations to others considering the product

Leave yourself a lot of time for contract negotiations, and getting it set up with your purchasing department (if you work for a large organization). Also - determine what your governance of the product will look like. If you only have 1 seat, only that one person will be able to launch tests for everyone added to the account - so make sure that person is reliable and it is part of their job description.

Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.

What business problems are you solving with the product? What benefits have you realized?

I've really been enjoying usertesting for my competitor research. This is something I wouldn't have typically done all the time with usertesting, and used to only send a couple users to maybe a main competitors website. With unlimited videos, and rating scales I can quickly see how users perform similar tasks across many different websites. This information has been extremely useful for our UX and design teams.

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UserTesting review by Cole N.
Cole N.
Validated Reviewer
Verified Current User
Review Source

"Popular for a reason, still needs some tweaks though"

What do you like best?

Turnaround time! Panel size, robust demo selection, balanced comparison, nice interface for the most part, helpful built-in suggestions, test plan sharing option, ability to export a spreadsheet of all related info (incl. transcription) for a study. Highlight reel. Tagging. Customer service is great, too. Really too many things to list here. While my cons response is longer, definitely more pros than cons.

What do you dislike?

No branching logic(!!) or max. diff. stuff built-in. Text formatting is a pain, especially when you have to share your test plan by sending to yourself first to clean the tags up. I've seen better transcription accuracy a lot of places; and if it's a webcam study, don't even bother to look at the transcription. Highlight reel composition should allow transition visuals (e.g. section title/explanation) and an option to export as one video. No way to cancel scheduled tests. Lastly, they've changed their plans drastically twice over the last 2-3 years, which is concerning.

Recommendations to others considering the product

I've seen what comparable services have to offer before, and this really does seem to be the best value out there.

What business problems are you solving with the product? What benefits have you realized?

Rapid qualitative testing. The capabilities they provide help me conduct and turnaround one or more qualitative studies at a time in 5 business days fairly consistently. That's something.

What User Research solution do you use?

Thanks for letting us know!
UserTesting review by Kai Kane  A.
Kai Kane A.
Validated Reviewer
Verified Current User
Review Source

"Lightweight pivotal testing"

What do you like best?

Once you've created your assets and determined what exactly you're looking to test, UserTesting makes it incredibly fast to setup and get results the same day.

Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).

Yeah... so boss needs "insights". No problem get them the same day without a budget.

What do you dislike?

I dislike they're new pricing model. It makes it so only one person and a select few of folks in your company can make and launch tests. I miss the old schedule were any old scrub could brandish a test and seek approval from the test master.

Recommendations to others considering the product

Want insights fast, low-cost and easy to set up? UserTesting is for you.

What business problems are you solving with the product? What benefits have you realized?

Everyone needs insights... UserTesting helps us get there fast. I use it for product utilisation, messaging fit, customer understanding and much more.

UserTesting review by Skylar B.
Skylar B.
Validated Reviewer
Verified Current User
Review Source

"Usertesting: A Great Side Job"

What do you like best?

I like how Usertesting gives you at least $10 per survey; it's such a better pay than Swagbucks. At Time Travel Records, we are able to make an extra $20/week per person, which is so much better than $25 per two weeks, as Swagbucks has been giving. Usertesting lets you easily complete surveys on your phone, tablet, or computer for $10 per survey, and also gives you the chance to make $90 in one sitting with some special surveys that require unique qualifications.

What do you dislike?

I dislike how many testers want to snatch the opportunity to complete a survey, therefore making the possibility to grab surveys more difficult. For this reason, you have to leave your computer on and running, as email notifications come late. This wastes 13 cents per hour. I also don't like how I'm disqualified for almost all tests. The payout is not that much per week, and I wish it was more profitable.

Recommendations to others considering the product

Use it! It's better than Swagbucks and some of the cheap knock-offs such as Userfeel. Usertesting is the real deal.

What business problems are you solving with the product? What benefits have you realized?

At Time Travel Records, we are able to make use of our business inactive times and make some more money on the side. It helps our workers voice their own opinions and feel rewarded on down-time. I realize that there is the huge benefit of side money that can be used for advertising and marketing, as this is something that Time Travel Records definitely needs for the future.

UserTesting review by Ri M.
Ri M.
Validated Reviewer
Verified Current User
Review Source

"UserTesting.com has given our design team time and confidence"

What do you like best?

The quality of the tests we run is astonishing. No matter how niche we screen, the participants UserTesting finds us are intelligent, thoughtful, prepped and always give the most thorough, valuable responses.

What do you dislike?

Sometimes it's difficult to predict when a screener will take a long time to fulfill, and you might not get responses for weeks. It would be good if, while writing the screener, UserTesting were able to give a live estimate of time, even if not accurate.

What business problems are you solving with the product? What benefits have you realized?

I have always used user testing as a UX tool for designing good solutions, however since working with UserTesting.com, now we more often use it to prove or disprove an assumption, or question something we're not sure about in a design process. Being able to throw up a test overnight and have results in the morning has helped us be lean and move faster through design processes.

UserTesting review by Jennifer B.
Jennifer B.
Validated Reviewer
Review Source

"Excellent tool to scale UX Research across a team with limited resources"

What do you like best?

As one of two full-time researchers on the UX team at my organization, I like that I can step my design peers (and others) through the really simple platform, and with some guidance on best practices get them experimenting and testing out their designs quickly. It's been really helpful to offer this tool as a means to get answers in an Agile setting.

What do you dislike?

The team at UserTesting is constantly reaching out and improving the platform, I can't think of anything I dislike at the moment. Initially I had a problem with the 15 participant max on the panel, but it hasn't been an issue. In the few cases where I need a broader data set, I duplicate tests and run multiple rounds.

Recommendations to others considering the product

My company had considered similar platforms in the past, we made the choice to go with UserTesting based on a proof of concept trial. The team was very supportive of this, we also ran one when they were rolling out the Live Conversation feature. I recommend doing a POC to see if it suits your organization's needs.

What business problems are you solving with the product? What benefits have you realized?

The UserTesting platform has helped us quickly shape new features, revise workflows and get answers on preferences to deliver the best experiences. The best part about this – aside from getting an answer much faster than could be agreed on in any meeting where everyone feels strongly that they have the better solution– is that when an answer is found, there's no personal stake in the game. If it turns out the design doesn't perform well, you go back to the data, review it, try something else and test it again. It allows for a much healthier cross-functional team dynamic and keeps teams more productive by staying focused on the business goals.

UserTesting review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Useful tool for a small UX team"

What do you like best?

UserTesting is a great tool for running quick remote usability tests. You can set up a test and run 5-6 users within an hour, which is obviously way faster than running in person moderated tests. Their UI (both for setting up tests and for reviewing videos) is well set up and easy to use, and they have a large and varied group of testers, even in Canada (where I am). I've also found their support team to be friendly and responsive.

What do you dislike?

This is likely true of all remote unmoderated user testing, but it is hard to give your users enough information to stay on task and not get lost without biasing how they interact. It's easy for users to get lost in the test, and it takes time and experience to learn some task writing and structuring techniques to help with this. UserTesting doesn't provide any materials to help test writers with this, which is too bad.

What business problems are you solving with the product? What benefits have you realized?

We're a small UX team handling a large product. UserTesting is a great tool to be able to test more aspects of our product than we would be able to if we relied on moderated and/or in person testing alone.

UserTesting review by Mahsa Y.
Mahsa Y.
Validated Reviewer
Review Source

"Fast, convenient, no more excuses to not test! "

What do you like best?

The speed and the convenience! There were no excuses left for my team to not test designs ad prototypes. We were able to see the results within hours and settle debates between the designers and the product teams as well as getting feedback from targeted users and update the next iteration of design accordingly.

What do you dislike?

Some of the users are professional testers and give the feedback that they think you want to hear. It'd be great to test with the inexperienced users who offer their genuine opinions without the fear of getting low ratings. Also editing a showreel video is a real pain. I spend an entire morning on clipping videos to show a one minute clip to my managers about the result of the test. After a couple hours I gave up, downloaded the videos and make the clip in Adobe Premiere. It only took 10 minutes!

It'd be great if we could highlight some findings and have them as a collective and independent to each test. Something like our biggest takeaways across all the tests for all the products accessible to all the usertesting users in the team. Each time we ran a test the findings were used by that specific product team and the designers who were involved in that project. It'd be great to have the highlights of that study available in a text format to all the other users.

The price is really steep. It makes it so much harder to get the approvals necessary for getting the tool and convincing executives that it's a great investment.

Recommendations to others considering the product

Go for it! It's worth the cost. Scheduling testing sessions and finding the right participants aren't a problem anymore. It's going to increase the efficiency of your research workflow tremendously.

What business problems are you solving with the product? What benefits have you realized?

We used Usertesting to test our financial products both internally and externally. My recruit feature was especially helpful when we wanted to test a prototype with internal users. We also benefited from the 5-second test as well as the balanced comparison feature. The Balanced comparison helped us a lot in choosing a design over another and making sure that the users don't have a recency bias. It also helped with defending design decisions with stakeholders as we had user driven data to back up our design choices.

UserTesting review by Emma R.
Emma R.
Validated Reviewer
Review Source

"Easy way to get some reward "

What do you like best?

I like these sort of cooperation sites where you can assist business check their sites and you likewise get some payment in return.

With UserTesting, you simply have to produce an account and you get alerted whenever a brand-new screening is offered for you.

Often you have to respond to some screening concerns initially to see if you are a match for the test. These concerns can be connected to where you live or from where you are from, the majority of the time.

What do you dislike?

Often you do not pass the screening concerns, which can be discouraging.

Considering that this works as a first-come-first-based basis, it can occur that the test is no longer readily available when you click on it. Otherwise, the platform works excellent and I like the concept behind it.

What business problems are you solving with the product? What benefits have you realized?

It is a good way to understand the user when it has first contact with your website

UserTesting review by Jennifer T.
Jennifer T.
Validated Reviewer
Verified Current User
Review Source

"Great way to earn money on the side"

What do you like best?

User testing is very easy to use, and you can pick up assignments when you want to. If the application is open, it will alert you when new tests come through, so I'll often stay logged in when I'm working on my laptop and find that I'll pick up a test or two that way. There's also an app for your phone, so you can get tests that way as well.

What do you dislike?

You need to be in almost complete silence, which is understandable as it's a screen and voice recording, but can make it awkward if you have roommates, unexpected visitors, or forget to silence your phone. Unless you're logged on to the website fairly often, you won't pick up a lot of tests, as you will only qualify for a few out of the many that they offer.

Recommendations to others considering the product

It's a great way to get feedback from ordinary users rather than industry professionals, so you'll have a good sense of how your audience perceives the product, as well as any major issues that the app or website may have. It's also a great way to make a little extra money if you serve as a tester.

What business problems are you solving with the product? What benefits have you realized?

I use the program as a tester rather than a business that needs reviews, but one of the great things is that it is all just honest reviews from users, so you'll get a really good idea of how a new website or application is going to be perceived by people in the real world.

UserTesting review by Vera S.
Vera S.
Validated Reviewer
Verified Current User
Review Source

"Usertesting is our tool for quick unmoderated testing on a daily basis"

What do you like best?

- Getting VERY FAST study results

- Studies are easy to create

- Awesome support team

- Great features, like templates, highlight reels, transcripts, clip maker

- Useful Live Moderated study type

- Easy to share the results with the team

What do you dislike?

- quantitative tests are at an additional fee and need UT research team support

What business problems are you solving with the product? What benefits have you realized?

Testing on prototypes allowed us to kill ideas fast - before they get developed and launched.

Getting to hear real customer's voice - is very powerful to anyone at any level in the organization.

Analytics gives us the "what" and "how many/much". UT helps us understand "why".

Running competitor comparison analysis provides insightful information.

UserTesting review by Linda B.
Linda B.
Validated Reviewer
Review Source

"Great Platform for Remote Testing"

What do you like best?

The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.

What do you dislike?

Sometimes it takes a long time to fill surveys when we don't think our criteria is too narrow. We were unaware of some of the default settings and had to have them changed in order to improve our recruiting.

Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.

Recommendations to others considering the product

This platform makes it really easy to get feedback quickly. There are product limitations, such as the inability to copy a study that was designed for a prototype to a study of a website (which you might want as the design is maturing).

What business problems are you solving with the product? What benefits have you realized?

Remote testing, testing competitive products.

UserTesting review by An M.
An M.
Validated Reviewer
Review Source

"Expensive but worth every penny in getting your team to buy-in."

What do you like best?

The ability to connect with Users around the world, and get their mostly honest opinions. I like how I can make highlight clips and share with people in my organization who don't use this product. To get started I think their templates are great.

What do you dislike?

Setting up the test can be time-consuming, you also have to dive a bit more into Stat's to get good test results. In order to make sure your test is not biased in any way. I would like a way to preview my test internally with a co-worker, to make sure that it makes sense before I send out a test to a real user.

People are aware that they are being paid to review your product so most users will not be as harsh or honest about how they think of feel about a product, so making sure you ask unbias questions becomes very important.

Recommendations to others considering the product

Being able to create categories and questions of our own for repeat use in screener questions.

What business problems are you solving with the product? What benefits have you realized?

Insight gathering to prove methodologies and road-mapping priorities.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"User testing is very helpful for tight deadlines"

What do you like best?

In our company, we supplement a lot of our qualitative work with Usertesting, it compliments other methods very nicely and can easily be turned around super quick.

What do you dislike?

Sometimes we struggle with testers lying through screeners and not answering questions honestly, which can be frustrating but it's a learning curve to work through.

Recommendations to others considering the product

one of the things we would really like in Usertesting would be for the multiple choice questions in the actual test for the tester to be able to select more than one, it seems that can only do that in the sceeners

What business problems are you solving with the product? What benefits have you realized?

We ask a lot of our own customers on Usertesting to walk through newly developed screens on our website and app, their feedback is critical to having our own customers talk through their unique experiences and how they would like to use the online platforms.

UserTesting review by Fungai Ryan M.
Fungai Ryan M.
Validated Reviewer
Review Source

"Very exciting and worth my time"

What do you like best?

I like the smart and efficient payment system, which after every 7 days, you receive your payment. I Also like the general easy to access website, that is user friendly to access whatever category you wish to access on you dashboard. Finally the support centre is a very timely and helpful department that responds and helps accordingly.

What do you dislike?

That Paypal is the only channel of payment, as such this might disadvantage other testers who reside in countries that do not support paypal. Also the frequency of tests may also differ from time to time, sometimes you get some tests, sometimes you do not.

Recommendations to others considering the product

Try it for yoursef, you will definetly not go wrong

What business problems are you solving with the product? What benefits have you realized?

That is makes the web a better place, in that you see web errors, and simultaneously offer the best solutions in making the functionality and usability better to all the web users.

UserTesting review by Carly C.
Carly C.
Validated Reviewer
Verified Current User
Review Source

"A great resource for remote user testing!"

What do you like best?

It is super easy to learn to use and there is a huge user testing panel to utilize for expedited feedback. There is also integration with InVision, which makes it easy to set up prototypes for testing.

What do you dislike?

The price of it can be kind of high, especially the added costs for features such as their new moderated remote user testing feature.

What business problems are you solving with the product? What benefits have you realized?

Moderated user testing in order to gain qualitative insight into problems that may exist currently with my business' experiences. This has helped with some team disputes, gut checks, and even benchmarking against competitors.

UserTesting review by User in E-Learning
User in E-Learning
Validated Reviewer
Verified Current User
Review Source
UserTesting review by Adrian T.
Adrian T.
Validated Reviewer
Verified Current User
Review Source

"Smooth user testing"

What do you like best?

The simplicity of the platform. It's easy to set up experiments, choose tasks and see the results. Also, very fast delivery of videos and customer support is top notch.

What do you dislike?

I've found their pricing towards a pro plan a bit unfavorable since there is no real estimation shown - only request a quote.

Recommendations to others considering the product

Buy at least 3 videos and you'll be surprised of the high level of service offered

What business problems are you solving with the product? What benefits have you realized?

We're seeing how real work within the platform and compare it to how we envisioned the whole process. After only 5 videos, we've found real action points that we're working already on implementing.

UserTesting review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Quick, actionable results"

What do you like best?

I like how robust the screener allows me to be. I can easily recruit the exact participants I need for my studies. Normally (unless I have a pretty specific screener) I get results back pretty quickly as well. I've always had a pretty positive experience with the quality of participants as well.

What do you dislike?

The only thing I dislike about Usertesting.com as a company is that I can only run qualitative feedback studies. I would love if they implemented quantitative survey building software and the ability to use their panel to launch quantitative studies.

What business problems are you solving with the product? What benefits have you realized?

We're solving many business problems. Usertesting.com allows us to test early and often. We can get insights quickly which informs us to either pivot or continue in the same direction we were before.

UserTesting review by Lee P.
Lee P.
Validated Reviewer
Verified Current User
Review Source

"Great tool for insights, a little expensive"

What do you like best?

The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos

What do you dislike?

The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan.

What business problems are you solving with the product? What benefits have you realized?

User testing videos help us to understand how actual customers experience a website. Using features like the screeners helps to sift out the rubbish user testers & make the videos super relevant to match the website's actual audience

UserTesting review by Shannon C.
Shannon C.
Validated Reviewer
Verified Current User
Review Source

"UserTesting has expanded my UX research capabilities"

What do you like best?

The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

What do you dislike?

It would be nice to know more in advance of the changing features to better optimize the tool for what we need.

What business problems are you solving with the product? What benefits have you realized?

Most of the business problems we are solving is getting design and functionality feedback to streamline our project process and validate existing applications.

UserTesting review by Brad K.
Brad K.
Validated Reviewer
Verified Current User
Review Source

"Great tool for user testing"

What do you like best?

Ease of use for ramping up my design team and getting quick results on prototypes. From research, I believe them to be best of breed in the space. We subscribe to an enterprise program that lets us test as much as we want - not a per user cost - so cost is not a barrier to use for our design/ux team.

What do you dislike?

sometimes, the recruited users seem to be overly positive. But that's a minor issue.

What business problems are you solving with the product? What benefits have you realized?

testing prototypes before development. design quality.

UserTesting review by Caroline K.
Caroline K.
Validated Reviewer
Verified Current User
Review Source

"Great insights FAST!"

What do you like best?

Love the diverse panel UserTesting provides. We often use them in the non-traditional way to conduct un-moderated interviews and often our screeners are very specific, but we're always able to get a panel to take them! The feedback is always super fast! If we launch a test/interview, depending on the screeners, we often get the results the same day!

What do you dislike?

I wish they would allow for more than 15 users per test.

What business problems are you solving with the product? What benefits have you realized?

Learning customers' or potential customers perspectives on various processes.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"The UI is becoming more difficult with each user test "

What do you like best?

This is a great way to quickly get feedback on a feature or concept

What do you dislike?

The tech support is very slow. We couldn't get our build to work, and when their engineers worked on it they ended up breaking the build in such a way that users couldn't run it.

Recommendations to others considering the product

The testers are good, but I think some are racing through tests to make more money. The process to run a test is difficult.

What business problems are you solving with the product? What benefits have you realized?

We are trying to get quick feedback on various features in an app. The usertesting testers are thorough and usually provide detailed feedback that proves helpful in the design process.

UserTesting review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"UserTesting Empowers People!"

What do you like best?

Setting up a test on UserTesting is quick, efficient, and has fast results. I love that you can validate an idea in an hour. It definitely empowers product and design teams to have a user-centric process that doesn't overburden the decision and approval process.

What do you dislike?

I dislike the UX around creating a highlight reel as well as the inability to import a email list into MyRecruit and how they have that part of the product set up.

What business problems are you solving with the product? What benefits have you realized?

Prioritization of on-going usability issues, whether or not a concept resonates with our users or just normal people who are active within our space.

UserTesting review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Very innovative company"

What do you like best?

UT is always improving what they have. They listen to their customers and try to make their experience as smooth and efficient as possible.

What do you dislike?

Nothing really, if I have a problem with something, I contact them and they will work hard to correct it.

Recommendations to others considering the product

This is a great tool to get to know your users and how they feel about your product. Having this type of data to support decisions is very helpful.

What business problems are you solving with the product? What benefits have you realized?

Usability and creating the best user experience we can possibly have on our site.

We've found through user testing has helped us become more aware of what works and what doesn't for the user.

UserTesting review by Consultant
Consultant
Validated Reviewer
Review Source

"Good for video but otherwise limited"

What do you like best?

The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.

What do you dislike?

The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon.

Recommendations to others considering the product

If you have the budget then give it a try, however, if you want to get data from a large number of users and get value for money then there are other tools which will give you the video, plus more, and cost far less than $99 per user.

What business problems are you solving with the product? What benefits have you realized?

Helps to test wireframes and prototypes. By asking participants to complete certain tasks we are able to fairly quickly see how easy they have found it and whether we are on the right track.

UserTesting review by William B.
William B.
Validated Reviewer
Verified Current User
Review Source

"Quickest way to gather user insights"

What do you like best?

The speed with which tests come back to you

What do you dislike?

Can't really say there is anything I dislike; it's really such a great tool to use. I think every company can find value in it.

Recommendations to others considering the product

Just start using it and you'll start to see the value of it pretty quickly

What business problems are you solving with the product? What benefits have you realized?

Helping stakeholders understand our customers which leads to better product decisions.

UserTesting review by Jessica M.
Jessica M.
Validated Reviewer
Review Source

"Testing made easy "

What do you like best?

You can quickly launch tests to large amounts of people and get results back same day! Moderated sessions take us weeks to organize- but with usertesting.com we can get info quickly and put it in action within a project timeframe.

What do you dislike?

Like any system, there are some small improvements to be made in terms of how data is organized and how we allow access to the team but small issues in the big picture.

What business problems are you solving with the product? What benefits have you realized?

We are able to do testing mid project so that results can be incorporated in final design, without compromising the projects timeline.

UserTesting review by Helen  F.
Helen F.
Validated Reviewer
Review Source

"UserTesting streamline my development process"

What do you like best?

I'm constantly surprised by the our users! I learn so much from them as they go through the sites. The turnaround times for tests are incredible!

What do you dislike?

I wish it were easier to recruit our own member base through the system. Many of our members are older so it is hard to get them to download software onto their computers.

What business problems are you solving with the product? What benefits have you realized?

We have conducted so much usability testing which leads to better designs. Through UserTesting we learn about task completions, satisfaction levels, whether or not we are meeting expectations, of if our design / workflow makes any sense.

UserTesting review by Nathaniel F.
Nathaniel F.
Validated Reviewer
Verified Current User
Review Source

"Helpful for quick, quality feedback"

What do you like best?

Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

What do you dislike?

UT is a helpful research input but comes with some caveats since all the respondents have selected to be part of the panel. It's best for studies that don't rely too heavily on a very particular type of user or customer.

What business problems are you solving with the product? What benefits have you realized?

UT provides a way to test out marketing campaigns, product prototypes, and other designs in such a quick way that it's worth doing before any release to get a temperature check on how people will respond, find usability problems, etc.

UserTesting review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Usertesting review"

What do you like best?

Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users.

What do you dislike?

The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable.

What business problems are you solving with the product? What benefits have you realized?

Helps capture real user insights and creates a short video to provide clients to get a better idea of issues or delights users finds on new features. I also love that it helps keep my notes organized by adding them directly to the context of the video. It would be great if it allows better deliverables to present to client as the results in addition to the highlight videos.

UserTesting review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"User research made easy"

What do you like best?

I appreciate the ease of use of the User Testing platform and responsive staff!

What do you dislike?

The price tag. Not sure our school district will always have budget available for UX platforms. Making school websites and school district websites more user friendly is in the best interest of leadership but in lean budget years it's a tough sell.

What business problems are you solving with the product? What benefits have you realized?

I work to make the district website and mobile app user friendly. Using this tool has helped me work through beta development to work through pain points for users before taking directly to our families and communities to test.

UserTesting review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Verified Current User
Review Source

"User Testing review"

What do you like best?

Quick and easy access to real product feedback; videos of people using our product; easy test set up; great features to take notes or create clips from recordings; ability to follow up with user testers afterwards

What do you dislike?

Some people have hacked the system a bit and created multiple accounts I think, so we sometimes get the same person reviewing our product multiple times. It's either that, or the unique user option has a bug.

Recommendations to others considering the product

Use UserTesting. You will not be disappointed. And don't get hung up on other products that maybe offer a more robust feature set, but are also more expensive. They are a jack of all trades, master of none, whereas UserTesting does recorded videos of people using your product very well.

What business problems are you solving with the product? What benefits have you realized?

Getting feedback on existing products, and new features - what do people like/dislike, what works really well, what's confusing, etc. Helps us answer specific product questions and de-risk new features before rolling them out to the public.

UserTesting review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Perfect solution for our small team"

What do you like best?

First and foremost - the UserTesting.com panel is great! It is easy to get fast feedback from a range of good users. It is also incredibly easy to use the video player to skip to key tasks, to slow down or speed up and make and share video clips and highlight reels.

What do you dislike?

It can be rather confusing to navigate to the information given by users while taking the screeners. There is also a single download format - an Excel document with various sheets: Session Details, Metrics, Sortable Clips, Sortable Annotations, Clips by Task + Participant, Annotations by Task+Participant.

Recommendations to others considering the product

Perfect for those who need quick feedback and want and easy way to view and create videos of users.

What business problems are you solving with the product? What benefits have you realized?

UserTesting.com allows our small team to accomplish more more research at a lower cost and LOE than we would otherwise be able to achieve. It has dramatically changed the way we collect data.

UserTesting review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"I talk to more users now than ever!"

What do you like best?

I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).

What do you dislike?

I don't love the Excel export, and would like to see it be a bit more robust so that I can more easily export informaiton. I'd also like a better tagging solution so that I can tag things with commonly used parts of our website and then more easily add to overall insights on that area.

What business problems are you solving with the product? What benefits have you realized?

I'm solving eCommerce-related problems - what does the customer want? how does this work for the customer? what usability issues is the customer coming across on our site? Through using UserTesting.com, I've been able to gather feedback and data to support decisions that are being made to help make my website better.

UserTesting review by Terry N.
Terry N.
Validated Reviewer
Review Source

"Enjoying Instant Market Research"

What do you like best?

The ease of constructing and implementing online research tests is exceptional and feedback happens the same day. As feedback flies in customizing or reshaping the test further is simple to achieve. Further, professional and friendly staff support is quick to assist and always has helpful answers to questions.

What do you dislike?

I have no dislikes with User Testing... Only great appreciation and high respect!

Recommendations to others considering the product

Give User Testing a trial run.... Chances are you will become addicted to the ease and great access to the market feedback on your web content that you will experience.

What business problems are you solving with the product? What benefits have you realized?

Website feedback and Internet search profiling are the two uses that I have found most beneficial. My web sites are better because I can identify weaknesses early and I enjoy the ability to follow-up with respondents through an anonymous messaging system, when useful. Further, the testers themselves are generally thoughtful and offer insightful feedback... They seem to really enjoy their experience as partners with the User Tedting platform.

UserTesting review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"A View From Both Sides"

What do you like best?

User Testing is one of the BEST ways to garner genuine user feedback. UserTesting provides pools of demographically segmented users for you and your company to test with.

What do you dislike?

The User Testing pools of demographics are based off self-reported data, and a rating system. If the tester is not honest, they're able to take your surveys, and can skew your results. I've run some tests where users have had inappropriate tabs up in the background.

What business problems are you solving with the product? What benefits have you realized?

Trying to convince the c-suite or even executive levels of the capability of your designs is difficult enough - but with UserTesting, you're able to PROVE the performance of your designs.

UserTesting review by Jill Blue L.
Jill Blue L.
Validated Reviewer
Review Source

"UserTesting panel is great!"

What do you like best?

I love how easy UserTesting makes it to recruit and test. Time to recruit and test is usually under an hour; this makes it easy for me to make changes and test again! Panel is thoughtful and great at speaking aloud.

What do you dislike?

The pricing is too high for small startups that don't run that many tests.

Recommendations to others considering the product

Great if you run a LOT of tests. Expensive otherwise. I've recruited mostly for a general panel - likely would be hard to get specialized participants.

What business problems are you solving with the product? What benefits have you realized?

Needs analysis, usability testing. The tests we ran identified key adoption issues.

UserTesting review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Effective, efficient, targeted way to gain user insights"

What do you like best?

Its amazing how quickly I can launch a test and get feedback. If I am willing to wait, I can even get very specific user profiles that would otherwise be difficult to obtain.

What do you dislike?

There are times when I want to get an extremely specific group that can be very difficult to find with this tool. There are also a lot of product features that I would love to see roll out that do not currently exist but it still gets the job done. My biggest complain is there new pricing plan - made the conversation with my stakeholders difficult.

What business problems are you solving with the product? What benefits have you realized?

We test early and often. Everything from concepts, to prototypes, to production benchmarking. We are able to catch bugs, gain user insights, prioritize features, and gauge ROI.

UserTesting review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Usertesting review"

What do you like best?

It is easy to generate efficient tests without recruiting users on my own. It allows me to spend more time conducting analysis as opposed to physically be there and moderate the tests. I also like the bookmark feature where I can create highlight reels for my test.

What do you dislike?

I don't like how easy it is for a user to get lost in the process of taking the test. Sometimes I have to create test scripts and put them on Usertesting and they are not 100% conversational. It is also difficult to guide users to complete your test without putting bias information in the test script.

Recommendations to others considering the product

I highly recommend it however, there is a human aspect to testing that is lost in translation.

What business problems are you solving with the product? What benefits have you realized?

Usability amongst the different products and prototypes. Moving buttons, placement of certain UI widgets, and valuable feedback on verbiage choices.

UserTesting review by Consultant in Professional Training & Coaching
Consultant in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Great for fast feedback "

What do you like best?

I like that you're able to get great feedback quickly with this tool. This tool allows me to recruit users pretty easily and get quality videos.

What do you dislike?

Some of the features are "business" grade only. I used to use the tool and loved certain features. Unfortunately, those features are now not available in the individual plan. Sort of took me by surprise.

Recommendations to others considering the product

Allow for more features in the individual account. Don't take features away.

What business problems are you solving with the product? What benefits have you realized?

This tool allows you to get quick feedback on digital experiences from users. This helps my company solve basic usability problems with users on our design choices.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy tool to use and great customer service"

What do you like best?

Overall, I find the tool very easy to use. From setting up the test to the way the results are synthesized making it easy to share learnings with my team. The customer service team is also great with troubleshooting and providing additional guidance with new tests when I need it!

What do you dislike?

Sometimes I don't get the best testers but usertesting.com always reimburses me with the credits.

What business problems are you solving with the product? What benefits have you realized?

Getting user's input it highly beneficial to communicate the user's needs to business stakeholders and help influence design decisions.

UserTesting review by Robbie B.
Robbie B.
Validated Reviewer
Verified Current User
Review Source

"Essential tool for user testing"

What do you like best?

All sessions are recorded so you can observe the user's experience (from their point of view).

What do you dislike?

Screening for specific user groups is somewhat lacking…

What business problems are you solving with the product? What benefits have you realized?

We need to quickly test and validate designs with users and waiting on our actual customers is not always a viable option.

UserTesting review by Jill A.
Jill A.
Validated Reviewer
Review Source

"This is a Fun Way to Earn Money"

What do you like best?

User Testing is a fun way to make extra money. I usually work on a prototype of an app or website to see how it works. I then think aloud as I use the app or website. I like working for User Testing because it is fun. Each project is different, and it never gets boring.

What do you dislike?

I wish I could get more tests. They are sporadic, and often times I do not qualify for the test.

What business problems are you solving with the product? What benefits have you realized?

I think this service is great for businesses who want to work the kinks out of their products!

UserTesting review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"UserTesting"

What do you like best?

It's great to be able to validate a design so quickly. The time from submission to getting results is very quick. Their customer support is excellent as well. It's great to be able to filter types of users to get someone closest to your business' demographic. The pricing seems fair and I like the credit system because I know that the credits are there whenever I need to run a test.

What do you dislike?

Sometimes users don't read instructions carefully, which can invalidate a test. It's also somewhat difficult to test features that are meant for existing customers. Definitely a product better suited for acquisition testing.

Recommendations to others considering the product

This product is best suited for testing conversion funnels and other pages meant for prospective customers.

What business problems are you solving with the product? What benefits have you realized?

Validating designs quickly without having to schedule a user test. We identify usability errors before they go live. We are able to iterate on designs quickly and ensure the quality of an interface in a low risk environment.

UserTesting review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"UserTesting's Basic service are an easy way to prove the value of even a tiny Usability budget."

What do you like best?

The quality of the user-tests is fantastic. It's very easy to setup. Being able to share video clips via hyper-link is going to win our small small usability team more opportunities to influence product development. The videos are their own value-proposition.

What do you dislike?

I dislike that when I requested pricing for the Pro tools, that I got pestered by pushy salesmen for months and never received the pricing I requested. I might be able to get pre-approval for a subscription, if they would just give me a straightforward answer. This way, it'll never happen.

Recommendations to others considering the product

If you can get budget for just one "test" video. It will be much easy to demo the potential benefits.

What business problems are you solving with the product? What benefits have you realized?

We are building better apps for HVAC. We finally have something internally shareable, that doesn't require a lengthy explanation to go with it. This will help us build better cross-department collaboration.

UserTesting review by Jared J.
Jared J.
Validated Reviewer
Review Source

"Wonderfully simple solution to user testing needs! "

What do you like best?

I like the ability to setup, execute, asses, and change my digital experiences easily and quickly using UserTesting! It's fast, efficient, and effective and optimizing our experiences as a business to maximize our value to our specific, desired end-users.

What do you dislike?

There's not much I DON'T like about UserTesting!

What business problems are you solving with the product? What benefits have you realized?

As a business, we were able to optimize an experience before it went to market to increase it's conversion rate within the experience 10x! Super helpful to us as a business AND our users.

UserTesting review by Thomas A.
Thomas A.
Validated Reviewer
Review Source

"I love UserTesting.com"

What do you like best?

I really love how easy it is to use your website. I also like the fact that your company has such excellent service (customer support).

What do you dislike?

Honestly, I wish I could put something here. If I HAD to be picky and find something I dislike, it would be the amount of e-mails I get from you guys. I appreciate e-mails about my tests being complete, but do I really need one to tell me my metrics are ready to be downloaded?

What business problems are you solving with the product? What benefits have you realized?

We are trying to launch a new website and we have found UserTesting to be incredible helpful in finding issues (large and small). We have optimized and now find ourselves in an extremely competitive place with regards to usability.

UserTesting review by Consultant in Design
Consultant in Design
Validated Reviewer
Verified Current User
Review Source

"User testing tool"

What do you like best?

The quick process,

The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier

What do you dislike?

In web testing, I need to self code.

The metrics tab has some of the answers in a very confusing manner

You should also help create qualitative patterns of self coded quotes, as it becomes a time intensive process to do manually. Right now, we only have three questions where you find qualitative patterns

Need more pointed information on when NPS scores are low, why they are low - then us manually deriving from whole video

What business problems are you solving with the product? What benefits have you realized?

This gives me more user centred solutions, I have to personally connect it to business goal

UserTesting review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Quick easy way to test user experience and designs "

What do you like best?

The steps to create a test are easy and simple to follow. Usually get a response by someone within a few hours.

What do you dislike?

Sometimes people get past the first round of questions which leads to some information not being the best it could be.

What business problems are you solving with the product? What benefits have you realized?

Solving the problems with new designs and making sure the layout of the website is doing what it is intended to do. We are able to test it first and fix problems before something new goes live. We fix problems before so we avoid major problems when it is live.

UserTesting review by User in Printing
User in Printing
Validated Reviewer
Verified Current User
Review Source

"Utilize UserTesting for remote usability studies"

What do you like best?

UserTesting makes usability testing easy, and the results are fast. I usually run tests with about 5 users and will have completed studies in just a couple of hours, depending on the type of users that I'm looking for. One of the best parts is that for basic usability testing, you can use their panel and set up screener questions, which takes care of recruiting. This allows you to easily do a dry run and iron out any issues with your test script before launching it to other testers.

What do you dislike?

The quality of testers is hit or miss - sometimes they're really good, and sometimes they're not. I've sent a few back for not reading the test instructions. However, the UserTesting support team is very responsive when you run into problems.

Recommendations to others considering the product

It seems like the competition for these types of tools is intensifying. Overall, I've been satisfied with the tool, but I'd do a little research before deciding on one.

What business problems are you solving with the product? What benefits have you realized?

I typically run remote, unmoderated tests for usability studies. I've tested all different fidelities from bare-bones wireframes to high-fidelity prototypes and live websites.

UserTesting review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"usertesting is the only tool we use for online user testing"

What do you like best?

It's fast. you get videos back in hours.

What do you dislike?

Some users are not great at giving feedback or talking out loud.

Recommendations to others considering the product

It's a great tool for online remote user testing. We use it most of the time. Easy to create test sessions, and the turn back time is very fast, usually around a couple of hours.

What business problems are you solving with the product? What benefits have you realized?

To conduct user testing online with random selected users. large user base, which is great.

UserTesting review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"Good experience, to accrue feedback from others who have not used the system"

What do you like best?

We can filter who we want to be included in the test group. Some novice, intermediate, or advanced users.

Step-by-step guide is easy to follow

What do you dislike?

For the administrator like myself, we have to be smart to re-words or re-phrases things so other people can follow our thought process. The outcomes can be very different when different people with different background/experience takes the user testing.

What business problems are you solving with the product? What benefits have you realized?

UI/UX interface, data analysis

UserTesting review by Enlie W.
Enlie W.
Validated Reviewer
Verified Current User
Review Source

"Great UX research tool"

What do you like best?

Easy to set up study, and can get user feedback in reasonable timeframe. s

What do you dislike?

Very limited options for survey questions. Everything else works great!

What business problems are you solving with the product? What benefits have you realized?

Competitor study and prototype testing.

UserTesting review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"One tool in our larger customer testing process"

What do you like best?

Incredibly fast feedback from a range of users. We use usertesting.com when we're trying to get some nuance on qualitative data for our acquisition flows or when we want to gut-check pre-paywall experiences' usability.

What do you dislike?

Can be a little pricey, and some customers rush through the tests. It's also obviously not setup to test experiences for existing/habituated customers. And really needs to be done in conjunction with quantitative research. Would also be great to be better able to specify user demographics.

Recommendations to others considering the product

Be sure to clearly plan out your test plan. Users will walk through them without nuance, very quickly, and may miss things.

What business problems are you solving with the product? What benefits have you realized?

Usertesting.com is one of many tools we use to validate designs for prospects and as a easy check for some basic usability questions.

UserTesting review by Amanda W.
Amanda W.
Validated Reviewer
Review Source

"Tool we use DAILY"

What do you like best?

It's very user friendly and constantly adding features/functionality

What do you dislike?

I wish we could do live conversation w mobile users

Recommendations to others considering the product

This is a great tool. It has saved us so much money and tons of time and really transformed how we run our usability projects.

What business problems are you solving with the product? What benefits have you realized?

nearly all our UI and UX is tested (at least partially) through usertesting, as is a decent amount of our concept testing.

UserTesting review by Camron L.
Camron L.
Validated Reviewer
Verified Current User
Review Source

"Reaching more users, gaining more loyal customers."

What do you like best?

It's really easy to reach more users in less time.

What do you dislike?

The user quality is hit or miss. Most are pretty good but there's always a few...

Recommendations to others considering the product

Take advantage of the support team, they're great and can definitely guide you through any rough spots.

Also, give them feedback. They listen and sometimes incorporate customer ideas into new version releases.

What business problems are you solving with the product? What benefits have you realized?

Building intuitive interfaces for users to quickly complete tasks for find information.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to get quick, qual feedback"

What do you like best?

Can set up screener info, flag particular video snippets; ability to test mobile devices

What do you dislike?

Takes time to learn the platform... it's not as intuitive as a user testing platform should be!

Recommendations to others considering the product

Good way to get quick user feedback, but the tests are NOT moderated. They are also tough to negotiate with...

What business problems are you solving with the product? What benefits have you realized?

Getting quick user feedback on our new digital product features or relaunches

UserTesting review by Roxane V.
Roxane V.
Validated Reviewer
Verified Current User
Review Source

"Great for insights on a budget"

What do you like best?

I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline.

What do you dislike?

The only problem is that sometimes users will not be truthful in order to complete tests, so backgrounds aren't always accurate,.

What business problems are you solving with the product? What benefits have you realized?

I want to find bottlenecks in our experiences and figure out what functionality can confuse our users by watching people use our sites.

UserTesting review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Great testing resource"

What do you like best?

I like that I am able to quickly test designs and uncover pain points. The quick turn around is such a huge deal - I'm able to get insights and relay the findings to my team within a few hours.

What do you dislike?

I wish the mobile testing component was faster. It takes longer to recruit mobile users than it does to recruit desktop users. This has impacted our testing schedule as we are shifting to mobile first.

Recommendations to others considering the product

UserTesting is well worth the money!

What business problems are you solving with the product? What benefits have you realized?

UserTesting has allowed us to better understand our users. This has allowed us to better align our tools to user needs.

UserTesting review by Steve N.
Steve N.
Validated Reviewer
Review Source

"Review by a Senior UX Designer"

What do you like best?

I like how there are transcripts provided. Also when switching between taking notes to transcript, it marks where in the transcript the video is currently on.

What do you dislike?

Inviting my own users to user test an app in-person. Currently "My Recruit" does not work for mobile apps.

What business problems are you solving with the product? What benefits have you realized?

Recruiting users is made a breeze. I can get user testing within one day.

UserTesting review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Quick and valuable user feedback"

What do you like best?

It's so easy to build a simple test and get near immediate feedback.

What do you dislike?

There isn't anything I can think of that I dislike.

Recommendations to others considering the product

It's easy to overthink tests and try to make them complex, but I have gotten the most beneficial feedback from very simple tests.

What business problems are you solving with the product? What benefits have you realized?

We use UserTesting to understand if our designs are user-friendly and intuitive.

UserTesting review by Anna S.
Anna S.
Validated Reviewer
Verified Current User
Review Source

"I love user testing. It's great! "

What do you like best?

That it's really easy to get a prototype in front of users.

What do you dislike?

The account executive staff seem disorganized.

What business problems are you solving with the product? What benefits have you realized?

We've solved the problem of getting things in front of a customer quickly and easily. We've also realized that by getting things in front of the customer BEFORE we build it, we save on average $20K every idea we evaluate before building.

UserTesting review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Amazing"

What do you like best?

Listening to our users. Listening to the person and not just the numbers in analytics.

What do you dislike?

Not being able to share findings easily with the public rather than a spreadsheet, a link would work better.

What business problems are you solving with the product? What benefits have you realized?

Lack of understanding how users interact with our products. Knowing now what they like/not-like find intuitive/and not to make better design decisions.

UserTesting review by Rebecca H.
Rebecca H.
Validated Reviewer
Review Source

"Quick and effective User Testing on a budget"

What do you like best?

Tests were easy to set up and customize to my needs, results are fast, interface was easy to learn, and ability to take notes and save clips of user feedback was robust.

What do you dislike?

Some users take the testing more seriously than others.

What business problems are you solving with the product? What benefits have you realized?

We were in need of a Budget-friendly user testing option that would give us quick and reliable feedback on IAs, wireframes, and designs.

UserTesting review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Useful service for the right situations"

What do you like best?

Verbal feedback from users to specific questions.

What do you dislike?

Feedback from people who are not your real customers can provide skewed results.

Recommendations to others considering the product

Start off small and understand the best ways to use the product before you spend thousands of dollars on a tool you may not need.

Also really force your account representative to provide insight on tools and ways to test. If not they will just check in when it is time to collect another payment.

What business problems are you solving with the product? What benefits have you realized?

How useful are new features and did we build them to be as usable as possible.

UserTesting review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Excellent platform"

What do you like best?

It's so easy to use, and gets us fast insights.

What do you dislike?

There isn't really anything we dislike about it.

Recommendations to others considering the product

It's a great platform, and definitely worth testing out.

What business problems are you solving with the product? What benefits have you realized?

We use it for quick user tests. We've gotten tons of insights that have resulted in changes to our product, and our messaging across all platforms

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"My experience with this product has been great."

What do you like best?

I enjoy the efficiency and layout of the clip creating when watching videos.

What do you dislike?

There could be easier ways to separate each video into a different category.

Recommendations to others considering the product

I recommend usertesting if you are looking for an easy to use and very well designed tool to conduct user tests.

What business problems are you solving with the product? What benefits have you realized?

I am solving problems related to a very popular retail website and the usability of its features. Usertesing has benefited me becuase it allows me to find problems with our website and fix them to create a better user experience.

UserTesting review by Jonathan F.
Jonathan F.
Validated Reviewer
Review Source

"Great experience with UserTesting."

What do you like best?

Rapid qualitative testing has proven tremendously valuable to us and our clients. We obtain rapid results with minimal effort. Most importantly, the voice of the user is represented to our clients.

What do you dislike?

We'd like to see deeper abilities to filter relevant user panels.

What business problems are you solving with the product? What benefits have you realized?

Creating relevant and useful solutions for users.

UserTesting review by User
User
Validated Reviewer
Review Source

"UserTesting makes usability research accessible to your whole org"

What do you like best?

The ease of recruiting test participants, and the ability to have next-day results.

What do you dislike?

Planning, writing, watching, and summarizing tests still takes a lonnng time.

Recommendations to others considering the product

Instead of making full prototypes, consider sharing screenshots of existing products to get user's impressions of other products/sites in your space.

What business problems are you solving with the product? What benefits have you realized?

We try to validate our hypothesis to figure out what makes the most impact by getting user feedback early in the product development process. It's helped up answer our questions and get internal alignment on how we prioritize what we build.

UserTesting review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Helpful Tool For User Research"

What do you like best?

It is very fast and easy to use. We use it to recruit participants for quick testing of designs and it works great.

What do you dislike?

Sometimes the participants do not follow the directions because it is remote unmoderated.

Recommendations to others considering the product

I would recommend that you ask for a trial if you are on the fence. The users they have on their panel are good for general population testing.

What business problems are you solving with the product? What benefits have you realized?

We use this to test quick designs with new users and there are a lot of users on UserTesting

UserTesting review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Love this tool for quick and valuable feedback"

What do you like best?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product

Take the time to speak with their support and customer representatives, they are very helpful.

What business problems are you solving with the product? What benefits have you realized?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

UserTesting review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Overall positive experience"

What do you like best?

Easy to use, quick fast. Quick responses when participants are not the best. Intuitive design.

What do you dislike?

I REALLY dislike how when you make a video clip, you cannot type at the same time the video is playing. This is a horrible feature and needs to be fixed asap.

Recommendations to others considering the product

Please, please, please fix the video clip and typing feature--this is super annoying.

What business problems are you solving with the product? What benefits have you realized?

I am trying to understand how users interact with our site, competitor sites, identify pain points, see their experience, etc.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"Remote User Testing"

What do you like best?

Easy-to-use platform for conducting simple to complex usability and design studies.

What do you dislike?

Nothing comes to mind. In the past, I had a few issues creating Highlight reel but the current UI works great.

What business problems are you solving with the product? What benefits have you realized?

Robust tool that supplements design and research process for eCommerce site.

UserTesting review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"UserTesting helps me recruit participants and record their behavior with our products quickly."

What do you like best?

Videos and annotation feature (go 5 seconds back is the best)

What do you dislike?

Not the greatest transparency when it comes to (additional) charges for company plan services. Too much hassle for moderated testing and some issues with app testing. Recruiting for moderated testing costs more.

What business problems are you solving with the product? What benefits have you realized?

It has helped us identify some big usability issues and has proven helpful in communicating those to our various teams. Showing video clips of actual users is extremely helpful.

UserTesting review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great tool for fast and actionable usability testing"

What do you like best?

The ability to reach a wide audience quickly, and clarify with follow up questions.

What do you dislike?

I would love to have the option to do cross-device tests in a single session.

What business problems are you solving with the product? What benefits have you realized?

Usability, User and Market Research, and Product Feedback.

UserTesting review by User
User
Validated Reviewer
Review Source

"Test to get the best results."

What do you like best?

If you need candid opinions about your website (functionality and others), usertesting is the best option. As a webite ownwer, you get first hand impression and opinion from selected users of your website. If you are interested in working as a tester (to earn some money) this is also a great platform for you- its is legit.

Got comments and reacttions that helped improve our company's website using user testing, its a thorough platform, great for business!!!!!

What do you dislike?

Nothing at all. It is available in/to all languages which makes it open to almost every one/ organization.

Recommendations to others considering the product

Do you want a better website? test it with usertesting.

What business problems are you solving with the product? What benefits have you realized?

Website testing

UserTesting review by Paige B.
Paige B.
Validated Reviewer
Review Source

"A good quick feedback mechanism"

What do you like best?

The speed at which you can get feedback. Set overnight and see quick feedback in the morning.

What do you dislike?

Not a thorough testing mechanism as you can't segment user bases carefully.

What business problems are you solving with the product? What benefits have you realized?

Quick general feedback mostly.

UserTesting review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"The best around"

What do you like best?

The speed of video editing and publishing is amazing. Lots of smart support for different levels of users, including non-researchers. Amazing customer service.

What do you dislike?

The users tend to be "A students", and it can be tough to find 'average' users.

What business problems are you solving with the product? What benefits have you realized?

Everything!

UserTesting review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Verified Current User
Review Source

"incredibly helpful for getting qualitative feedback on things we'd like to explore."

What do you like best?

How easy it is to capture and analyze the data we need!

What do you dislike?

That customers from time to time will try to con us just to make a quick buck.

What business problems are you solving with the product? What benefits have you realized?

We're understanding different kinds of digital spaces, like the new tab space for example and are working to know how people use this space to better iterate on the products our company makes.

UserTesting review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Useful tool in understanding customer experience on site"

What do you like best?

UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that need to be addressed with our sites. The staff is also very friendly and helpful!

What do you dislike?

Watching the videos can be long and tedious, however this is being addressed in the near future with new featured UserTesting will release.

What business problems are you solving with the product? What benefits have you realized?

We mainly use UserTesting for site experience issues or enhancements. We've made many improvements to the customer experience based on behaviors and feedback we've received from testers.

UserTesting review by moshe s.
moshe s.
Validated Reviewer
Review Source

"Good platform but has some problems with customer care"

What do you like best?

ability to record everything continuously.

What do you dislike?

Customer Care - it seems that you don't care about your customers and don't care to have new or renewal customers.

Recommendations to others considering the product

Consider your worldwide customers

What business problems are you solving with the product? What benefits have you realized?

Usability testing

UserTesting review by User
User
Validated Reviewer
Review Source

"Functional. Now overpriced. "

What do you like best?

The video editing, testing building and ease of capture is the best part of the product.

What do you dislike?

The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.

Recommendations to others considering the product

The price jump in 2016 was outrageous for our team. We left UserTesting and came up with new solutions. Although UX research is gaining popularity, their budgets aren't in my experience.

What business problems are you solving with the product? What benefits have you realized?

We mostly used UserTesting for usability testing with the release of sprints or with prototypes.

UserTesting review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Brilliant Site"

What do you like best?

By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.

What do you dislike?

I only have a few dislikes, as a UX designer I would like to categorise different comments I make based on a tag or colour.

What business problems are you solving with the product? What benefits have you realized?

Quickest way of solving large scale usability issues in my work.

UserTesting review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Review Source

"Good fun!"

What do you like best?

It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort!

What do you dislike?

Not much really, I bit of a pain to set up but not too bad!

What business problems are you solving with the product? What benefits have you realized?

It gives you the ability to concentrate for a long period of time and that helps me in my day to day activities.

UserTesting review by Administrator
Administrator
Validated Reviewer
Review Source

"Great platform!"

What do you like best?

Usertesting has been great in helping our team unearth insights directly from consumers. I love that you can throw a variety of questions and task for them and they are completed. We are always trying to think of new ways we can utilize the platform.

What do you dislike?

I wish there were a way to do A/B/C testing, instead of just A/B

What business problems are you solving with the product? What benefits have you realized?

Prototypes, Competitive Testing, Habits, experienses, etc.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good platform"

What do you like best?

The ability to quickly get feedback from real users

What do you dislike?

Sometimes it can be harder to find certain users.

What business problems are you solving with the product? What benefits have you realized?

We have improved our usability and software flows.

UserTesting review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great for beginners"

What do you like best?

Great way to make money with fun campaigns.

What do you dislike?

You have to wait for new campaigns to pop up in your view.

What business problems are you solving with the product? What benefits have you realized?

Able to fund my shopping for materials.

UserTesting review by Pat T.
Pat T.
Validated Reviewer
Review Source

"UserTesting Review"

What do you like best?

The ability to get site feedback from third parties.

What do you dislike?

That interphase does not let you get people by county.

What business problems are you solving with the product? What benefits have you realized?

Site Testing and Optimization

UserTesting review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Very positive and informative experience"

What do you like best?

It is simple, easy to use, and exposes a lot of nuances in user experience that would not be exposed through any other means.

What do you dislike?

It is difficult to aggregate information and takes a significant amount of time to build generalized results.

Recommendations to others considering the product

Great product, but implementation and analysis takes a fair amount of time.

What business problems are you solving with the product? What benefits have you realized?

We are trying to discover issues in user experience and customer path flow. We've realized that a lot of bottlenecks in experience cannot be identified and proven without this tool.

UserTesting review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Fast and easy to use user feedback"

What do you like best?

The tools are easy to use and provide rich insights.

What do you dislike?

Watching so many videos can become tiresome over time.

Recommendations to others considering the product

If you need fast and quick user feedback, this is the tool

What business problems are you solving with the product? What benefits have you realized?

Trying to implement a user driven design practice.

UserTesting review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"User testing has been excellent so far"

What do you like best?

Overall my experience has been awesome. The customer service is excellent.

What do you dislike?

Nothing at all. I had some slight technical issues with the site recently but tech support was amazing and it was solved promptly.

Recommendations to others considering the product

Would definitely recommend

What business problems are you solving with the product? What benefits have you realized?

UX/UI research

UserTesting review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Tool!"

What do you like best?

fast turnaround; candid feedback; randomly selected real customers.

What do you dislike?

My Recruit does not work well b/c my company has limitations on what plug-ins to install.

What business problems are you solving with the product? What benefits have you realized?

usability issues of design. user testing allows identifying problems when it's still being designed.

UserTesting review by Consultant in Retail
Consultant in Retail
Validated Reviewer
Review Source

"Game changer"

What do you like best?

Using UserTesting has changed how we approach testing out new ideas for our organization.

What do you dislike?

There isn't anything that I really dislike yet.

What business problems are you solving with the product? What benefits have you realized?

Specifically, we use UserTesting to test our new digital concepts.

UserTesting review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Excellent tool to gather quick remote real user feedback"

What do you like best?

The speed at which results arrive is key

What do you dislike?

Sometimes I'll see the same testers across different variants of a test

What business problems are you solving with the product? What benefits have you realized?

Quick input into user experience prototypes and changes

UserTesting review by Administrator
Administrator
Validated Reviewer
Review Source

"Great service"

What do you like best?

Easy to use interface, clean, and easy to read.

What do you dislike?

There is nothing that I do not like at this time.

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

Click rate and a/b testing

Learn more about UserTesting

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* We monitor all UserTesting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
UserTesting
4.5
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