UserTesting

UserTesting

(41)
4.4 out of 5 stars

With UserTesting, you get videos of real people speaking their thoughts as they use your website, app, prototypes, and more. Make better decisions with fast customer feedback.

Work for UserTesting?

Learning about UserTesting?

We can help you find the solution that fits you best.

UserTesting Reviews

Ask UserTesting a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 41 UserTesting reviews
LinkedIn Connections
UserTesting review by <span>Jennifer T.</span>
Jennifer T.
Validated Review
Verified Current User
Review Source

Great way to earn money on the side

Reviewed On
Validated Review
Verified Current User
What do you like best?

User testing is very easy to use, and you can pick up assignments when you want to. If the application is open, it will alert you when new tests come through, so I'll often stay logged in when I'm working on my laptop and find that I'll pick up a test or two that way. There's also an app for your phone, so you can get tests that way as well.

What do you dislike?

You need to be in almost complete silence, which is understandable as it's a screen and voice recording, but can make it awkward if you have roommates, unexpected visitors, or forget to silence your phone. Unless you're logged on to the website fairly often, you won't pick up a lot of tests, as you will only qualify for a few out of the many that they offer.

Recommendations to others considering the product

It's a great way to get feedback from ordinary users rather than industry professionals, so you'll have a good sense of how your audience perceives the product, as well as any major issues that the app or website may have. It's also a great way to make a little extra money if you serve as a tester.

What business problems are you solving with the product? What benefits have you realized?

I use the program as a tester rather than a business that needs reviews, but one of the great things is that it is all just honest reviews from users, so you'll get a really good idea of how a new website or application is going to be perceived by people in the real world.

0 of 0 found this helpful.
Helpful?
Sign in to G2 Crowd to see what your connections have to say about UserTesting
Headshots
UserTesting review by User in E-Learning
User in E-Learning
Review Source
Validated Review
Verified Current User
What do you like best?

The organization is great with User Testing- new tests pop up as they become available, and you can quickly figure out which ones you are eligible for. Also, the tests are easy to navigate for the most part, and if something happens in the middle of the test (for example, you figure out you aren't actually qualified), you can exit the test without worrying about getting a bad rating.

What do you dislike?

Sometimes multiple tests appear in the "Available Tests" tab, and they all have the same qualification questions. Unfortunately, you don't know this until you have opened each one separately. It would be nice if it just removed all the tests you didn't qualify for at once.

Recommendations to others considering the product

Fill out your complete profile and don't be discouraged if you don't get any tests for awhile. Be honest when completing the qualification questions- it's only fair to the companies paying for your advice. If at all possible, get signed up for the live conversations over webcam- they are really interesting and we have found some software we have started using through talking with other product managers this way!

What business problems are you solving with the product? What benefits have you realized?

As a reviewer and a product manager for a website, I am finding out what other sites are doing with faceting, product branding, customization, resource player software, and product tours (specifically). Also, I make some extra money!

0 of 0 found this helpful.
Helpful?

What Software Testing solution do you use?

Thanks for letting us know!
UserTesting review by <span>Lee P.</span>
Lee P.
Validated Review
Verified Current User
Review Source
Validated Review
Verified Current User
What do you like best?

The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos

What do you dislike?

The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan.

What business problems are you solving with the product? What benefits have you realized?

User testing videos help us to understand how actual customers experience a website. Using features like the screeners helps to sift out the rubbish user testers & make the videos super relevant to match the website's actual audience

0 of 0 found this helpful.
Helpful?
UserTesting review by Consultant
Consultant
Review Source

Good for video but otherwise limited

Reviewed On
Validated Review
What do you like best?

The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.

What do you dislike?

The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon.

Recommendations to others considering the product

If you have the budget then give it a try, however, if you want to get data from a large number of users and get value for money then there are other tools which will give you the video, plus more, and cost far less than $99 per user.

What business problems are you solving with the product? What benefits have you realized?

Helps to test wireframes and prototypes. By asking participants to complete certain tasks we are able to fairly quickly see how easy they have found it and whether we are on the right track.

0 of 0 found this helpful.
Helpful?
UserTesting review by <span>Nathaniel F.</span>
Nathaniel F.
Validated Review
Verified Current User
Review Source

Helpful for quick, quality feedback

Reviewed On
Validated Review
Verified Current User
What do you like best?

Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

What do you dislike?

UT is a helpful research input but comes with some caveats since all the respondents have selected to be part of the panel. It's best for studies that don't rely too heavily on a very particular type of user or customer.

What business problems are you solving with the product? What benefits have you realized?

UT provides a way to test out marketing campaigns, product prototypes, and other designs in such a quick way that it's worth doing before any release to get a temperature check on how people will respond, find usability problems, etc.

0 of 0 found this helpful.
Helpful?
UserTesting review by User in Marketing and Advertising
User in Marketing and Advertising
Review Source

Usertesting review

Reviewed On
Validated Review
What do you like best?

Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users.

What do you dislike?

The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable.

What business problems are you solving with the product? What benefits have you realized?

Helps capture real user insights and creates a short video to provide clients to get a better idea of issues or delights users finds on new features. I also love that it helps keep my notes organized by adding them directly to the context of the video. It would be great if it allows better deliverables to present to client as the results in addition to the highlight videos.

0 of 0 found this helpful.
Helpful?

Learn more about UserTesting

UserTesting Videos

Kate avatar
Kate from G2 Crowd

Learning about UserTesting?

I can help.
* We monitor all UserTesting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.