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UserVoice

4.2
(10 reviews)

Customer feedback and customer service tools

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UserVoice Reviews

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Showing 10 UserVoice reviews
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UserVoice review by Johny W.
Johny W.
Validated Reviewer
Verified Current User
Review Source

"Good funnel for customer feedback"

What do you like best?

Uservoice is a good in-app product to gather user feedback. There are multiple options for how to handle the feedback -- each submission can create a ticket or just feedback. IT's easy to review items and disposition them. Also, the idea portal is pretty good.

What do you dislike?

There can be a lot going on in the interface. I'm still getting used to the new UI. There was so much stuff going in that everything got unruly. Now we are trying to get back on top of it.

What business problems are you solving with the product? What benefits have you realized?

Gather user feedback and organize that feedback. We are able to capture suggestions and see what should be pulled into our roadmap

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UserVoice review by Jake S.
Jake S.
Validated Reviewer
Review Source

"Great tool for interacting with your customers and getting their ideas"

What do you like best?

I love that customers can vote on ideas so that you can get a feel for how many people are actually interested in a given idea. It's also nice that an admin can merge duplicate ideas and pin good ones so that they are more visible to the community. It's also extremely useful for finding customers to work with who are interested in a new feature we're developing. It's also nice that you're able to customize the URL so that customers are not aware that they are on a different service and it lends to the continuity of the user's experience.

What do you dislike?

I wish there was an easier way to merge duplicates rather than having to do each individual one manually by hand.

What business problems are you solving with the product? What benefits have you realized?

We are solving the need to hear our client's voice in the development process.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
UserVoice review by Ryan H.
Ryan H.
Validated Reviewer
Verified Current User
Review Source

"Great way to collect and analyze customer feedback"

What do you like best?

We're very happy with UV. We've used it for over 4 years to collect feedback from our users about what they like and don't like about our product. Users find it accessible, and it is a great way to remain engaged with them. UV is smart about proactively asking users about their tastes and preferences and the data we get really helps us understand where trends are.

What do you dislike?

We've never adopted UV's ticketing system for customer support. It didn't have the power we were looking for.

Recommendations to others considering the product

Your ideas forum won't help you if users can't find it. Optimize your app's user experience to promote idea feedback in order to make sure you capture their feedback.

What business problems are you solving with the product? What benefits have you realized?

We wanted to get feedback from customers and let customers "collaborate" publicly amongst themselves by voting on other users' feedback. That feedback has always been a big part of our roadmap planning.

UserVoice review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Straight to the point.. gets the job done"

What do you like best?

It integrates with our application seamlessly so users can provide one off ideas or really get involved with the product’s future.

What do you dislike?

Wish we could customize appearance more to stay on brand with other marketing efforts.

Recommendations to others considering the product

With the market moving to customer centricity, this is a great tool for the devs to constantly be getting customer feedback and for customers to feel like their voices are being heard and are a part of the future.

What business problems are you solving with the product? What benefits have you realized?

Customer feedback

UserVoice review by Philippe F.
Philippe F.
Validated Reviewer
Verified Current User
Review Source

"Nice product suggestion management tool"

What do you like best?

We have 2 uservoice forums where customer submit ideas and vote for ideas submitted by other customer.

Very simple to use and easy to deploy solution.

One nice feature is Uservoice only authorizes the same number of votes to everyone so you can't give more votes to certain users and less to others.

What do you dislike?

Limited multi lingual support is limited.

What business problems are you solving with the product? What benefits have you realized?

UserVoice helps us orient the content of the roadmap. In place for several years now and the feedback is good.

UserVoice review by User in Research
User in Research
Validated Reviewer
Verified Current User
Review Source

"Get's the job done"

What do you like best?

Easy way to get input from users. Let's users request features and judge the interest that feature by the community response.

What do you dislike?

I kept seeing duplicate entrees and requests. Would like to see a way to combine similar requests.

What business problems are you solving with the product? What benefits have you realized?

Judging community interest in new game features. Gives developers ideas as to what to implement first.

UserVoice review by Lauren B.
Lauren B.
Validated Reviewer
Review Source

"Good Experience"

What do you like best?

Allows us to track some good feedback from users.

What do you dislike?

I can't think of anything off the top of my head. It really is a great product.

What business problems are you solving with the product? What benefits have you realized?

We are taking surveys and I feel our voices are being heard. Through this format changes are being made. That is what we need.

UserVoice review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Streamlined, effective, comprehensive, easy to use"

What do you like best?

Ease of use, user friendliness, intuitive interface

What do you dislike?

Nothing that I can think of from the perspective of user

What business problems are you solving with the product? What benefits have you realized?

Internal idea gathering; UserVoice amasses that effectively and timely.

UserVoice review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Every Product Manager's must-have!"

What do you like best?

I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.

What do you dislike?

n/a, their customer support always finds a way to solve any concerns I have

What business problems are you solving with the product? What benefits have you realized?

see above

UserVoice review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"Great. "

What do you like best?

Email notifications, the dashboards and easy monitoring.

What do you dislike?

Nothing really. There was a learning curve at first, but once I was used to it, I found it easy to use.

What business problems are you solving with the product? What benefits have you realized?

We are gathering suggestions from residents on how to improve our community. It is ane ffective form of communication.

Kate from G2 Crowd

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* We monitor all UserVoice reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
UserVoice
4.2
(10 reviews)