What do you like best?
The ease of use and the appearance of the software. It is easy to navigate and operate. Use this software everyday for work and the fun feature of keeping track of your replies, quick replies and kudos is a fun competition at work but also to see where you stand with answering tickets in a timely manner.
What do you dislike?
Nothing in particular. Occasionally the paragraphs can offset or get jumbled when copying them from Notes into Message. It is an easy fix once in Messages, but would prefer for it not to happen.
Recommendations to others considering the product
I have never had an issue with UserVoice while working with it. I know other coworkers have mentioned better equivalents that have a few more added features. But UserVoice gets the job done for me!
What business problems are you solving with the product? What benefits have you realized?
Working in the Support department of a company, this is our go-to to keep in touch with our clients.