What do you like best?
I like that Vagaro is easy to use on desk top, mobile and tablet. I bounce between all three throughout the day with seamless transition. The fact that it's web based is huge since I can check in from home or while I'm on the go. Automated reminders and confirmations also make my life so much easier!
What do you dislike?
The checkout process can be a bit cumbersome, In a fast-paced environment with check outs in close succession, I could see this being a problem. The biggest annoyance for me here is the requirement to enter what type of credit card the customer used. I know it seems small, but having one more thing you need to specify at check out can be a pain. Also the requirement to say what type of customer it is (returning, new, etc) should be an option, not a requirement. For me, as a one-woman show, it still works for what I need. In a busy salon with multiple service providers all checking out at the same desk, these little things could really slow down the check out process.
Recommendations to others considering the product
For the price point, Vagaro really does have a great selection of features and capabilities. Both the business app and the customer app are pretty intuitive and easy to use. Some features (memberships, online sales, etc) are only available through if you sign up for their merchant services, and they charge a monthly fee to sync with Quickbooks. Not deal breakers, but definitely things to take into consideration.
What business problems are you solving with the product? What benefits have you realized?
Since I'm in business for myself and do not have a front desk staff, Vagaro's automated confirmations and reminders are invaluable to me. I love that I''m able to modify the messages that accompany these automated emails/texts and the frequency in which they are sent.