Vanilla Forums

Vanilla Forums

(60)
4.4 out of 5 stars

Vanilla Forums allows you to create a customized community that rewards positive participation, automatically curates content and lets members drive moderation.

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Vanilla Forums review by <span>Sreekumar J.</span>
Sreekumar J.
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Verified Current User
Review Source

"A world-class online community solution with amazing flexibility and scale"

What do you like best?

It is pretty simple for Administration. We took a few hours to create and organize our online community. Building it up is easy.

I found the solution, extremely flexible - a handful of options,and business rules.

The design is cool and UX is perfect.

The large pool of add-ons and themes are definitely advantages for customers.

Coming to forum specific features, there are plenty of cool features like social login, polls, media management, ranking system, gamification, and the newly added business app integration.

What do you dislike?

So far, our experience with Vanilla is perfect and hence no dislike. If get more deep in to functionalities, probably analytics portion is something which require further improvement.

Recommendations to others considering the product

I recommend Vanilla forums to anybody who wish to begin an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations.

What business problems are you solving with the product? What benefits have you realized?

For our startup in online solution space, we were looking at a stable and easy to manage community solution. We were keen on pursuing an application which we can rely on and at the same time, less time consuming one for forum administration and management.

We found vanilla as the perfect solution to meet our requirements.

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Vanilla Forums review by <span>Geraldine V.</span>
Geraldine V.
Validated Reviewer
Verified Current User
Review Source

"Vanilla Forums "

What do you like best?

Vanilla Forums constitute a very flexible solution that we're able to customize and adapt as our userbase grows and as the scope of our product line expands. It has scaled really well so far and we expect to take advantage of some more advanced integrations (including potentially zendesk) moving forward.

What do you dislike?

The analytics features that are included in the dashboard UI are rather underwhelming, we end up writing API queries to get the info we really care about. It would be nice if more of that was built in.

What business problems are you solving with the product? What benefits have you realized?

We use Vanilla Forums as our main channel for providing technical and scientific support to the users of our genomic analysis software package and related cloud services. The forums enable us to communicate knowledge and collect feedback and issue reports from our users in an efficient manner. Over the past 5 years, we've grown our userbase from a few thousand to >55K registered users. Our users often express that they come to us based on the reputation of the software and stay with us because they're so happy with the support we provide, and the Forums are an integral part of that.

What Online Community Management solution do you use?

Thanks for letting us know!
Vanilla Forums review by <span>Patrick M.</span>
Patrick M.
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Verified Current User
Review Source

"Vanilla Forums Put Our Community into Overdrive (and the 21st Century)"

What do you like best?

As a decade old company with forums even older that that (!) the Team at Vanilla was able to port over our collective knowledge into a platform that is mobile-friendly, intuitive and fun to use. We have seen our time-on-site increase as well as overall engagement.

The addition of gamification (badges) and the ability to easily embed photos, videos and GIFs has made the user experience something that folks rave about. And the fact we could leave our old, outdated software behind (good riddance!) enables us to focus on Customer Success vs Tech Support.

Finally, the turnaround time for support questions and modifications (included or paid) via Vanilla is both transparent and quick. I've never had to wait more than a month for a feature, and my support rep replies in less than 24 hours ever time.

What's not to like?

What do you dislike?

So far, there's nothing to complain about. One year in and still going strong.

Recommendations to others considering the product

Definitely worth giving them a call and seeing what they can do with your existing community.

What business problems are you solving with the product? What benefits have you realized?

A robust, up-to-date online space for my community members to interact and share knowledge and stories with one another.

Vanilla Forums review by <span>Emilia D.</span>
Emilia D.
Validated Reviewer
Verified Current User
Review Source

"Best Kept Community Secret"

What do you like best?

Excellent Sales to Customer experience. What the salesperson sold is what we received and more. The customer success manager knows his product and if he doesn't know the answer, he gets it to you asap. He is also very proactive in managing the customer relationship.

I am surprised that not more people know about this community vendor.

What do you dislike?

I haven't experienced anything that I don't like yet.

Recommendations to others considering the product

-They don't have a mobile app but I hear it is in the works! The web version works well though.

-Make sure you have your resources to go because it is an easy set-up.

-Take their online training and webinars. Very helpful for launching!

What business problems are you solving with the product? What benefits have you realized?

I started our WalkMe user groups on the phone and in LinkedIn groups. I quickly realized a needed a more robust platform to scale a fast growing community online and to segment the customer experiences by platform. Today we are excited to have a community for Workday®, Salesforce®, External, General & for Product testing. It has been a great experience to work with such a professional and available team. We have also been able to create the customer experience we want without investing in heavy professional services that many competitors nearly require. This product is easy to use for the admins and for customers.

Thank you, Vanilla!

Vanilla Forums review by <span>Paul C.</span>
Paul C.
Validated Reviewer
Verified Current User
Review Source

"Vanilla - is it a tasty experience?"

What do you like best?

Two things strike me as the most important since I've used Vanilla forums.

#1 The layout. Having the search function at the top where it's easy to see for new and existing users is especially useful for us as a lot of our community will come to the forums to find something technical out about accountancy. Having the search function right there helps them find what they need without any fuss. Since using Vanilla we've seen a massive increase in people using the search function which is great. As well as search, everything you really need is all on the front page. You can see active threads and you get notifications for any favourites you've added, making tracking important topics and moderating a breeze.

2. Customer service. Every time we've had a query about the forum we've been able to get it sorted very quickly and efficiently in a professional manner. Brendan is great! Thank you.

What do you dislike?

The 'best of' section is kind of redundant and a bit confusing. It displays tons of dated and unrelated content and as I understand it there's no way of removing this as it's part of Vanilla.

Recommendations to others considering the product

If you're looking for a clean, easy to navigate and customise platform Vanilla is a great option. You can get a free trial too so why not give it a try?

What business problems are you solving with the product? What benefits have you realized?

Our community seek and possess a lot of technical knowledge and our students sometimes require deep understand of the topics they are revising for. The forum is a great place professionals and students can come to help each other and transcend their experiences to each other to help with their business or career development.

Vanilla Forums review by <span>James B.</span>
James B.
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Verified Current User
Review Source

"A solid platform with lots of customisation"

What do you like best?

The platform we use has two subforums and a variety of roles for our different customer types. We need a forum that can allow a variety of different access and permissions on specific threads. We also needed a tool that lets contributors keep a level of anonymity but also allows us to identify the authority of each user so that their comments and discussions can be trusted by our community. Within this complex framework, Vanilla excels at giving us the control we need that has grown an authoritative forum that offers real value to our customers.

What do you dislike?

Although the website is responsive and can be customised to any level you need, it's missing a dedicated mobile app that allows for push notifications which can alert users to activity on the forum immediately without having to check their e-mails.

What business problems are you solving with the product? What benefits have you realized?

We're connecting our customers and building a peer support network that offers a better level of support than we could provide on our own. We work within a very technical industry and by using the expertise of our long-term customers we are building a longer relationship with our newest and progressing customers.

Vanilla Forums review by <span>Brett L.</span>
Brett L.
Validated Reviewer
Verified Current User
Review Source

"ZTEUSA Z-Community Admin retrospective.."

What do you like best?

If I had to say what I like the best it would have to be where I spend about 80% of my time in. That would be the admin Dashboard. It is a fully functional and fluid space for any community administrator.

What do you dislike?

Being honest, there are a few things that we have to have custom work done that were available on our previous platform, but when we ask for the work it is done quickly and professionally.

Recommendations to others considering the product

If switching to Vanilla it would be a great opportunity to come up with a new theme for your community. There are endless opportunities available to you. Think about what you want Vanilla to do for you and tell them up front. They will work with you for most any solution you need.

What business problems are you solving with the product? What benefits have you realized?

We started a community last year on a different platform. We were out of touch with our customers and had no way to communicate with them. Our platform at the time got us in the door with our customers, and thru their feedback we realized that we needed a community with more flexibility and personal service. We realized that solution thru Vanilla.

Vanilla Forums review by <span>Christy C.</span>
Christy C.
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Verified Current User
Review Source

"Great flexibility"

What do you like best?

I love that I have an awesome CSM who really cares about my forum doing well (shout out to Val). They look into any ideas I might have, no mater how crazy. I love that you can really make it your own. There is so much flexibility in terms of design and plug-ins. We have a Zendesk plug-in that allows us to pull tough questions into tickets to provide our users with privacy and faster service.

What do you dislike?

If you don't know CSS, it can be a little hard. Luckily there are free CSS classes on a lot of different coding websites. Having a developer or a designer that can help you out would be awesome for this solution.

Recommendations to others considering the product

Keep doing things like making apps to integrate with Hootsuite. Make getting CSS help easier.

What business problems are you solving with the product? What benefits have you realized?

We are using it as a channel to help our users find quick answers on questions that might have already been answered on the forum. We love having a place where users can interact and talk about tips and tricks while getting answers for our more commonly asked questions.

Vanilla Forums review by <span>Brittany H.</span>
Brittany H.
Validated Reviewer
Verified Current User
Review Source

"Good relationship, young product"

What do you like best?

- Easy design

- Plugin features

- Our CSM

What do you dislike?

- Underdeveloped analytics

- Very DIY (not a lot of help setting up or customizing)

What business problems are you solving with the product? What benefits have you realized?

Hootsuite manages multiple online customer engagement programs that consistently adapt with the evolution of social marketing and customer support .Vanilla helps us engage with our ambassadors, customers, and users online on an easy to use platform. Specifically, I use it for our ambassador program - our ambassadors are able to connect with each other internationally through our platform.

It's been great to have a close relationship with the company, and we've done some custom work with the team. Vanilla is still growing as a company, and it reflects in the product. However, if I'm looking for functionality which doesn't exist, our CSM will go out of their way to try to find me a work-around.

Nothing comes without a few pain points. One of my biggest challenges was the on-boarding process. It was all very do-it-yourself and they didn't have any straightforward set up guides. We even offered to pay for a contact to set it up according to our specifications, but they didn't have the capacity to do so. This product definitely requires a basic knowledge of HTML/CSS if you want to dive into customization.

Overall, we're pretty happy with the product and our contacts. A big benefit for us is having a few instances and champions within our company. It's been interesting to see different use cases, and this shared knowledge has benefitted our community immensely.

Vanilla Forums review by <span>Kelli P.</span>
Kelli P.
Validated Reviewer
Verified Current User
Review Source

"Reliable and easy-to-use"

What do you like best?

The thing I like best about Vanilla Forums is how easy it is to use for my customers. It is easy to find various topics and threads with the different menus available on each page. We've used other forum platforms that constantly crashed and this one has been very stable.

What do you dislike?

There are only minor things I dislike. Our members are all writers. Many of them copy from Word to paste content into the forum and run up against the character count limit. This is an easy workaround using a text editor program, but it would be even easier if Vanilla had a "Paste a Plain Text" option. Again, this is really minor.

Recommendations to others considering the product

Ask as many questions have you have. The sales team and the support team are very helpful.

What business problems are you solving with the product? What benefits have you realized?

Vanilla Forums has given us a place for our members to connect. It's given us the ability to host different levels of membership without anyone feeling like they're missing out on anything. Whenever we've had a problem or needed help, Laura and the Vanilla Support Team has been there to help within hours (sometimes minutes). They are a dream to work with.

Vanilla Forums review by <span>Mark G.</span>
Mark G.
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Verified Current User
Review Source

"Vanilla Forums makes it easier for us to manage our communities"

What do you like best?

How quickly we can create new forums as we publish new games. The support team at Vanilla Forums is very responsive and willing to work with us to

What do you dislike?

No big complaints. It would be nice if our web developers could run instances of Vanilla locally so they could create themes faster.

Recommendations to others considering the product

Vanilla forums makes it easy for administrators to build and deploy new forums and for community managers to moderate their communities. The software is very flexible and easy to integrate with existing account management systems.

What business problems are you solving with the product? What benefits have you realized?

We used to maintain forums that we built in-house and that were tightly coupled with our internal account management system. Once we started publishing a lot of new games, we needed a modern forum solution that would allow us to create new gaming communities very quickly. Our time to deploy forums decreased from several months to under 1 week.

Vanilla Forums review by <span>Juan V.</span>
Juan V.
Validated Reviewer
Verified Current User
Review Source

"Vanilla Forums has given us the best solution for building communities"

What do you like best?

Vanilla Forums has brought me and the company I work for the best experience and solution for our clients´needs in terms of building communities and connecting people to the brands.

I also really like the customer experience since everyone I have spoken with in Vanilla has been extremely nice, helpful and polite.

What do you dislike?

No dislikes! so far our experience has been whole

What business problems are you solving with the product? What benefits have you realized?

Vanilla Forums has brought me and the company I work for the best experience and solution for our clients´needs in terms of building communities and connecting people to the brands. Thanks to vanilla we have easily implemented many types of contests, tolls, brand activities and so on... but most importantly we have found a great solution for data bases management.

Vanilla Forums review by <span>John F.</span>
John F.
Validated Reviewer
Review Source

"Vanilla Forums – An Unwavering Commitment to Customer Success"

What do you like best?

Vanilla’s team went above and beyond to ensure the success of the pilot program that we conducted. The platform is intuitive and easy to use; it offered us a high degree of flexibility so that we could take a phased approach to rolling out new features and functionality. After signing our agreement, we were immediately introduced to Vanilla’s support and implementation team, who provided constructive feedback and shared innovative ideas for driving engagement on a weekly basis.

What do you dislike?

Overall, Vanilla has a strong product. However, we were disappointed to learn that you can't actually host a "live chat" in a discussion because comments don't load automatically in real-time...in order to see a new comment on a post you have to refresh your browser.

What business problems are you solving with the product? What benefits have you realized?

To ensure the success of your online community, it is imperative that you obtain buy-in from key stakeholders. I recommend that you assemble a comprehensive business case, and obtain support from the C-suite, before moving forward. Your business case should include key milestones, goals/objectives, metrics, etc. Key performance indicators should be tracked on an ongoing basis and share with all stakeholders.

Vanilla Forums review by <span>Ryan O.</span>
Ryan O.
Validated Reviewer
Review Source

"Migrating over to Vanilla Forums was a great decision "

What do you like best?

The unique features and customer support are top notch. The gamification, design, countless add-ons and ability to create forums and ranks with special permissions are among my favorite features. I also really like the detailed profiles, embedded videos, polls and Q&As. In terms of gamifications, the ranking system and badges are a lot of fun. One of the newest features I have discovered and think is really cool is the automated email integration with MailChimp based on RSS feed. I like the reaction bar and social log-in and sharing capabilities as well. There are many other features I like, but too many to name.

What do you dislike?

I wish I had instant access to data, I dislike the fact they we can only access our database of users once per month. My company does enjoy about a 10 percent, but I do wish the product was cheaper. I also really wish the announcements were more "global" and would show at the top of each forum topic. The view count on discussions often seems inaccurate, as a post may say it only has three views, yet somehow has seven comments. I wish there the ability to edit what the transactional emails say as well. I also wish there were more reporting features in terms of analytics.

Recommendations to others considering the product

Yes, I would recommend it. Pros include great support, features and integrations. Cons include price and not being able to access your database in a spreadsheet more than once per month (for the corporate version at least). But pros outweigh cons. And Vanilla worked out a nice discount for us.

What business problems are you solving with the product? What benefits have you realized?

Vanilla enables StartupNation to connect with entrepreneurs, small business owners and startups. It provides a space for these like-minded folks to share knowledge, ask questions, build relationships and foster small business. This is perfectly in-line with the StartupNation brand as an online media group and premier small business platform.

Benefits included with Vanilla that I didn't have with my previous forums platform:

-A smooth, clean-cut interface

-Fun features for users such as ranking system, badges, tagging and bookmarking

-Easy-to-navigate backend/settings

-Ability to create forums with special permissions

-Detailed profiles/bios

-Social log-ins and sharing

-Embedded videos

-Automated RSS feed emails with MailChimp

-Polls, Q&A and add-ons

-Auto-systems that help fight spam

-Pockets for ads and promotions

Vanilla Forums review by <span>Catherine C.</span>
Catherine C.
Validated Reviewer
Review Source

"Outstanding features and service"

What do you like best?

Our teams love the fast deployment, customization options and easy management for non-technical admins. The audience loves Vanilla for its simple yet comprehensive community tools that enable them to share and engage with the sports writers they follow every day.

What do you dislike?

No complaints: we have enjoyed reliable service, easy integration and look forward to implementing advanced features in the next calendar year.

Recommendations to others considering the product

If you need a stable, simple-to-implement forum or community solution, Vanilla Forums will exceed your expectations.

What business problems are you solving with the product? What benefits have you realized?

We utilize Vanilla Forums to power communities for fans of specific college sports teams. The communities are moderated by our sports writers and a few trusted colleagues. The conversations enable the fans to look to our websites as the ultimate sources not only for college sports news but also to engage with fellow "diehards" in an environment we control. Overall, the communities give us unparalleled ability to connect with our audience.

Vanilla Forums review by <span>Daniel A.</span>
Daniel A.
Validated Reviewer
Verified Current User
Review Source

"Great forum software"

What do you like best?

Vanilla features a very powerful theming system enabling me to easily customize my forum's appearance without having to touch PHP. It's also very easy for end users to understand and use.

What do you dislike?

The entry price seems a bit high for the entry level hosted option. It has made me consider switching to self hosting the open source version for smaller projects.

What business problems are you solving with the product? What benefits have you realized?

It has enabled our clients to have better engagement with their own customers, giving them a space to communicate directly with little or no development effort on our side.

Vanilla Forums review by Administrator in Gambling & Casinos
Administrator in Gambling & Casinos
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Verified Current User
Review Source

"A strong product with great support"

What do you like best?

So far it's the responsiveness of the staff that's been most important to us. In terms of functionality I like the power and flexibility of the post tool (as a user) and the configurability of user roles (as an administrator).

What do you dislike?

We're embedding the forum using their jsConnect model, and I'd like to see more around configuration for hiding login/registration features when using Connect-only registration, or being able to configure them to make JavaScript function calls.

What business problems are you solving with the product? What benefits have you realized?

We're currently migrating our reasonably large forum (1m posts, 300k users) over to Vanilla from another provider. It's a big task and Vanilla have really helped us at every step, from handling the import procedure to creating custom plugins to help redirect from the old system

Vanilla Forums review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
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"A must have for any Software Company"

What do you like best?

Ideation and gamification, customers can now tell us and vote on what they want to see in our product line. They can also share customizations to inspire other customers to help build brand advocacy.

What do you dislike?

Better API integrations would allow us to automate and a lot of manual steps, as well as pull richer data. I believe this is a work in progress currently though.

Recommendations to others considering the product

Best bang for buck

What business problems are you solving with the product? What benefits have you realized?

Ticket Deflection & End User Self Service. No longer is support asked the same questions over and over again. Vanilla SOE means our issues are googleable, people can stumble into the right thread to find answers quickly without having to wait for a response to a support ticket.

Vanilla Forums review by <span>Ryan C.</span>
Ryan C.
Validated Reviewer
Verified Current User
Review Source

"Great customer service, tons of features"

What do you like best?

Great features, great customer support team who has gone above and beyond in making our forums awesome. When initially setting up our forums, they were very accomadating in building new features and helping us perfect the forums for our userbase. Post-launch, that has not changed. There are definitely some systems we had that weren't working for us, and Julie and the Vanilla team were more than willing to improve them.

What do you dislike?

Some features feel like I don't have as much control as I'd like, but Vanilla is often willing to expand on features to assist, as well as look for work arounds or manually change things for us.

Recommendations to others considering the product

If you're looking for a slick, modern forum software, Vanilla is the place to go.

What business problems are you solving with the product? What benefits have you realized?

Vanilla Forums software allows us to bring simple and effective gamification to our video game forums, making players feel rewarded for participating. The reactions and the leaderboards allow players to make a name for themselves so to speak, without having to be given any special privileges whatsoever. It encourages good behavior, good discussion, and overall, a good community. Our community is heavily based on communicating with our players, and a powerful software for doing so is invaluable to us.

Vanilla Forums review by <span>Jacob C.</span>
Jacob C.
Validated Reviewer
Verified Current User
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"Solid forum software with a great support team."

What do you like best?

Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion feature is a great, easy-to-use tool that frees moderators and community managers from babysitting chores and allows us to focus on real issues.

Most importantly, Vanilla's staff has been responsive, helpful, and have participated in the community as members and partners. They have a relationship with our community beyond being just the guys we call when something goes wrong.

What do you dislike?

The mobile forum experience can be a bit hinky at times, although I know that's something they're working on. Thankfully, in most cases, viewing the non-mobile version of the site has been a solid temporary fix.

Recommendations to others considering the product

I strongly recommend it. I participate in several communities online and the ones that are still using older, 2000s-era software aren't delivering the same quality of experience.

What business problems are you solving with the product? What benefits have you realized?

Our forum is the official community board for a web-based media property; it's how fans of the property meet, communicate, and organize events such as convention meet-ups and charity drives.

Vanilla Forums review by <span>William H.</span>
William H.
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Verified Current User
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"Generally good. A few hiccups, but the product is good and the service has been good too. Good."

What do you like best?

Flexibility to build on top of the standard Vanilla forum.

Strong feature set out of the box at a competitive price.

What do you dislike?

Email notifications are poor at best, a hindrance at worst. As an admin I would like to be able to set an HTML template using merge tags from Vanilla and be able to tweak them whenever I like.

At the moment the PM notification misleads members into believing that they can reply to the email to reply to the member, instead they just end up emailing the admin. Since I can only slightly tweak the copy and the subject line is tied to the content of the email I can't fix this.

Recommendations to others considering the product

It does basic stuff better than the big boys like Lithium and you can build whatever else you need on top of it. Seriously how does Lithium not have threaded PMs?

You will need to build on top of it however.

What business problems are you solving with the product? What benefits have you realized?

Increased retention

Crowdsourced help

Increasing NPS to drive referrals

Feedback and ideas

Vanilla Forums review by <span>Samyutha R.</span>
Samyutha R.
Validated Reviewer
Review Source

"Good experience with an amazing CSM!"

What do you like best?

I appreciate the attention given to our account by our CSM, Brendan. As this is my first time organizing, moderating, and launching a community, he has been critical to my success in this project. Not only does he help with implementation and training but also with optimization in terms of categories, design, and anything else we may ask of him.

What do you dislike?

I don't have experience with another platform to compare it to.

What business problems are you solving with the product? What benefits have you realized?

We are further engaging our customers with an external community that will allow them to connect with one another, have a centralized hub for all content, and interact with the WalkMe community as a whole to learn and ask questions.

Vanilla Forums review by <span>Zachary D.</span>
Zachary D.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent software for starting communities"

What do you like best?

I like the underlying framework Vanilla is built on. It is extendable via event hooks in plugins. This allows you to add extra features without modifying core code making updates a breeze. As a novice PHP programmer, I was able to extend the discussion model within 2 hours of working with the framework.

What do you dislike?

The support forum for the open source (OS) version runs on the hosted version. If you are clicking around their support forum as a way to gauge features, you see some highly desirable features that are only available to the hosted version. This is pretty annoying when you fire up the OS version and can't find something that is clearly available.

The open source version of Vanilla lags behind the hosted product. I understand the decision, but I don't like it.

Recommendations to others considering the product

Jump in with a test environment. Read the developer documentation for a quick overview of what to expect. Open the source if you have any questions as it is mostly well written.

What business problems are you solving with the product? What benefits have you realized?

I need to be able to provide a way for my clients to communicate directly and openly with each. With Vanilla, I get a great forum that feels fresh and is easy to maintain.

Vanilla Forums review by <span>Garrett G.</span>
Garrett G.
Validated Reviewer
Verified Current User
Review Source

"Vanilla Forums: Great Staff"

What do you like best?

Friendly, responsive staff that is more than willing to go the extra mile to provide for their customers. A wide variety of custom features were worked on and provided just for our community.

What do you dislike?

Implementing requested changes or fixes can take some time.

Recommendations to others considering the product

Vanilla, is very simple and effective forum software. If you need more than that, it is still a wonderful service on account of the responsive and accommodating staff which I feel takes Vanilla to the next level.

What business problems are you solving with the product? What benefits have you realized?

When we switched to Vanilla, we were moving from a very old forum with a lot of features and quirks that our community had become adjusted to over the years. This was a major change for us, and we wanted it to go as smoothly as possible for everyone.

Vanilla, while primarily a simple, effective bit of forum software first and foremost, was incredibly helpful in providing a lot of these features specifically for us. This did not stop with the switch to Vanilla: over the years Vanilla's staff has helped add a number of new features to further improve our forums.

Vanilla Forums review by Administrator in Computer Games
Administrator in Computer Games
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Verified Current User
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"Successful migration from vBulletin to Vanilla"

What do you like best?

Vanilla's analytics tools are light years ahead of what we had available to us on vBulletin.

What do you dislike?

I think the primary issue that most of our users have is the inability to easily customize their posts with different font colors. As silly as it sounds, this has been brought up a bunch of times. Although BBcode and html can be used to achieve this, our users want a simple WYSIWYG control.

What business problems are you solving with the product? What benefits have you realized?

We moved from a self managed AWS server cluster to a cloud hosted, fully managed server cluster with Vanilla. This relieves our IT department from having to worry about backups, security patches, etc.

Vanilla Forums review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"Excellent Online Community Platform"

What do you like best?

Vanilla Forums provides a lot of features, very easy to use, and excellent support staffs. Vanilla Forums gives me all the tools I need to build a community. I've been using Vanilla Forums over 1.5 years and they have been very reliable.

The dashboard is very easy to navigate and allows the customer to customize their sites without any headaches.

What do you dislike?

Customers cannot export data. I hope they add this feature in the near feature.

Recommendations to others considering the product

I would definitely recommend Vanilla Forums.

What business problems are you solving with the product? What benefits have you realized?

I'm using Vanilla Forums for both internal and external communities, it helps employees to collaborate other emoloyees and with our customers.

Vanilla Forums review by Administrator in Financial Services
Administrator in Financial Services
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Verified Current User
Review Source

"Perfect for online communities"

What do you like best?

Vanilla offers a solid product as it relates to building online communities. The customer service provided is spot-on and they're able to incorporate our feedback and deploy requested changes at record pace. I like the fact that the tool is customizable to our needs and is great value for the money! I've personally built a good working relationship with them. Great partners!

What do you dislike?

None to mention at this point. They are building features at a good velocity.

What business problems are you solving with the product? What benefits have you realized?

We're building out a platform that is intended to connect a niche segment of our customer base.

Vanilla Forums review by <span>Frank S.</span>
Frank S.
Validated Reviewer
Review Source

"A growing product with a hard-working, hands-on development and customer support team"

What do you like best?

Vanilla has a very hands-on and willing approach to work with its customers in order to produce forum solutions that fit the unique needs of their clients. We all know that no two forums are alike and each one, depending on how you manage the community that visits, can turn out to have different tendencies, priorities, and likes/dislikes when it comes to the forum experience. Our Vanilla representative has always worked hard to take our feedback, investigate issues, and ensure we have stable forum software. Hosted infrastructure is robust and the development team has a good pipeline to its community of users, which means it has the best of both worlds of being small enough that it can maintain a personable connection to its customers while growing larger to accommodate its increasing popularity.

What do you dislike?

Certain specific features and the way that things work with Vanilla's forums are in theory good for smaller communities that by nature have less potential for abuse or exploitation but run into challenges when faced with larger userbases in specific industries, and administrative overhead for some of the behind-the-curtain moderator-level functions could be better. Proper community management only goes so far in solving these challenges. But that said, Vanilla has always been committed to making changes or working with us to create solutions for these issues as well as listen to feedback about them for future development cycles, which definitely helps a great deal. We see them growing with each update and making good faith effort in crafting improvements to fix issues we've brought up.

Recommendations to others considering the product

If you're tired of the bloatware or the cost that longer-lived, larger players in the forum software business have, Vanilla is definitely the way to go.

What business problems are you solving with the product? What benefits have you realized?

The ability to create and build community through native forum mini-games such as points and Reactions has been great and has increased community time spent on our forums. The ease by which our community members can report rule-violating posts, create and maintain threads, and provide some customization through profile and signature editing are core features that can't be overlooked. Feedback gathering and archiving has worked very well for us as well.

Vanilla Forums review by <span>John H.</span>
John H.
Validated Reviewer
Verified Current User
Review Source

"BallOfSpray Forum"

What do you like best?

Vanilla is a stable platform that does not require the admin to have database skills.

What do you dislike?

Functional or template customization is cost prohibitive.

Recommendations to others considering the product

Not sure how to answer this question

What business problems are you solving with the product? What benefits have you realized?

My business is my community. Vanilla lets me worry about my user culture and not think about tech.

Vanilla Forums review by <span>Lou G.</span>
Lou G.
Validated Reviewer
Verified Current User
Review Source

"The Vanilla platform makes us look good!"

What do you like best?

Love the support, API and ability to make it look like our brand. Our forum looks like an extension of our website. The API is strong and allows you to build reputation with your own achievements that match your business not some cookie cutter list. The integration with Zendesk also makes this a great platform for gleaning from your customers to know what they want and get that data into your tracking system for feedback one on one.

What do you dislike?

There are some limits to the hosting since you are not allowed to use the addons but their services are full featured and can make the platform do what you want. I would like to see them switch from jsConnect to jwt for their Single Sign On solution but it is functional.

Recommendations to others considering the product

Talk with their support group to understand what it can do and what is required to meet your requirements. We opted to have their services team theme the forum to match our website and make it look streamlined.

What business problems are you solving with the product? What benefits have you realized?

We are building a tight knit community and get wonderful feedback, engagement and believe we really know what customers want through this platform. Our community is not just a way to get users to talk to other like minded users but it is allowing our company (marketing, sales, support, development and management ) to know what our customer are asking about and helps prioritize product improvement requests.

Vanilla Forums review by <span>Sterling A.</span>
Sterling A.
Validated Reviewer
Review Source

"Vanilla Forums - Great software, great service."

What do you like best?

From the start of our relationship the entire Vanilla team has been focused on providing a great experience. Consistent communication and the desire to ensure a successful launch have been at the forefront. The product offers an extremely high volume of customization for your Community Forum, 3rd-party integrations are a breeze to set up, out-of-the-box analytics and so much more.

What do you dislike?

I would like more diverse analytics. While there is an API offered, I could use a bit more advanced analytics in the dashboard.

Recommendations to others considering the product

Vanilla Forums is a robust product with a lot to offer. Setup can be hard if you are not technically savvy; the Vanilla team was very quick to respond to emails with any questions we had and there is a lot of collateral on their blog site as well.

What business problems are you solving with the product? What benefits have you realized?

We use our Community Forum as a self serve support channel as well as a place for community collaboration.

Vanilla Forums review by <span>Zach J.</span>
Zach J.
Validated Reviewer
Verified Current User
Review Source

"Vanilla Forums Review"

What do you like best?

The installation and setup was very smooth as promised. The support has been great, I was given everything I need to fully understand the forums. My favorite feature of Vanilla forums is the customizability. I can make changes to the HTML and CSS from anywhere, just by logging in. It's very important that our client support forums follow the design guidelines in our brand standards. As a web-designer, this makes my job much easier.

What do you dislike?

We would love to have the ability to organize a category’s posts by number of ‘likes’. Right now we are using the 'like' feature as a voting system. It’d be nice to have a voting system that let's the popular posts rise to the top organically.

What business problems are you solving with the product? What benefits have you realized?

We used Vanilla to create a support forum for our clients. This helps reduce repeat support issues and gives us a platform to communicate with our clients. So far, activity has been steadily increasing.

Vanilla Forums review by <span>Aimee J.</span>
Aimee J.
Validated Reviewer
Verified Current User
Review Source

"Vanilla sets the bar for my community platform expectations"

What do you like best?

The quiet moderating tools are better than any I've used. I can stay transparent, help guide conversations, and address user concerns/conflict without making a scene. With the API we are able to integrate with our growing account and support systems. The platform is extremely extensible and flexible towards my and my users' experience.

What do you dislike?

My main point of grief is with pricing and hosted features. The open-source version is fantastic but missing many of the hosted features, not to mention no way to support Vanilla financially. The hosted version does not give as much flexibility at our price point, especially when we have an in-house development team.

Recommendations to others considering the product

The Vanilla team is very knowledgeable about their product and able to give solid recommendations for its best use. This is true whether you're considering hosted service or the open-source version. I'd recommend becoming part of their open-source community to learn from their users' experiences and talk directly with the developers.

What business problems are you solving with the product? What benefits have you realized?

From a community manager standpoint, Vanilla lets me solve user and team problems without creating more. It's flexible so I can tailor the user experience to my communities' preferences, and allows for subtle moderating as a solid system instead of extended effort. With this platform, it's simple to efficiently coordinate a community team. After multiple implementations of Vanilla and multiple experiences establishing user communities on other forum software, I consider Vanilla my go-to for a holistic community platform.

Vanilla Forums review by Administrator
Administrator
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Verified Current User
Review Source

"Looks fresh but has some issues under the hood"

What do you like best?

It is one of the few fresh but already stable products on the market for online communities / forums and small, but seemingly stable company and developer community behind it. Offers many customization options and is easily extended by plugins.

The best part of Vanilla is its versatility. Extending Vanilla and catering to your specific needs can easily be done in a few hours of development work. This is equally benefitial to the open source as well as the SaaS solution.

What do you dislike?

Vanilla has a rather mediocre performance. This is not a problem when going with the hosted SaaS product though.

It has a rather unsightly security history. Vanilla is not written with security in mind which is a problem for an open source product where vulnerabilities can be easily spotted browsing the codebase.

Also, I am a bit unsure about Vanillas capability to adapt to future demands and rejuvenate itself in the long-term future.

Recommendations to others considering the product

Either go with the SaaS solution (which was not flexible enough for us) or chose the self-hosted Vanilla and be prepared to have a developer at hand to adapt Vanilla to your needs.

If you chose Vanilla not as an appendage to an existing online presence but the main framework on which your online presence relies on be cautious of the aforementioned issues.

What business problems are you solving with the product? What benefits have you realized?

Vanilla was chosen as the foundation for building a community and publishing platform promoting news, articles and services of interest for German and Chinese users.

Competiting products such as Drupal or Wordpress are not meant to cater to the specific needs of an online community with user contributions in the style of a forum.

Alternative forum solutions were either not flexible enough for us or outdated with a stale codebase or just in the first stages of development. Vanilla was the primary choice as the only flexible & stable modern and near-term furture proof forum software with an active company and developer community behind it

Vanilla Forums review by Administrator in Computer Games
Administrator in Computer Games
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Verified Current User
Review Source

"Experience with Vanilla"

What do you like best?

Vanilla provides above and beyond client experience.

What do you dislike?

I wish there were more mobile options as most of our users access our sites via a mobile device.

What business problems are you solving with the product? What benefits have you realized?

We were using phpbb for our forums and needed to create a forum more inviting but also easier to manage by a small communications team. We have a better grasp of each aspect of our forum that can help us deliver better support for our player needs.

Vanilla Forums review by Administrator in Research
Administrator in Research
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Verified Current User
Review Source

"An easy-to-use platform and superb support"

What do you like best?

Vanilla is an easy-to-use platform and was very easy to migrate from our previous platform. Support was very helpful and professional in helping us migrate.

What do you dislike?

It is sometimes difficult to access specific data and support needs to be contacted for specific reports.

What business problems are you solving with the product? What benefits have you realized?

We utilize Vanilla Forums as a collaboration platform where our customers are empowered to collaborate with each other, in addition to having conversations with our in-house experts about our products.

Vanilla Forums review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"Solid platform filling the needs for a traditional forum community"

What do you like best?

Personalized B2B approach with a dedicated CS contact, improving analytics, familiar forum platform, extensible organizational structure with multi-level categories, tags, and markdown capable rich posting.

What do you dislike?

Frequent regressions and intermittent issues causing frustration primarily from moderators. Lack of certain features such as ability to ndubscribe from threads causes lots of unwanted traffic to moderators. Forum structure feels dated.

What business problems are you solving with the product? What benefits have you realized?

Community engagement, peer support, product discovery and experimentation, issue reporting, and user research.

Vanilla Forums review by <span>Lynne H.</span>
Lynne H.
Validated Reviewer
Verified Current User
Review Source

"Engaging"

What do you like best?

I like the engagement with our audience that Vanilla forums helps us to develop. I particularly like the feedback and the badges.

What do you dislike?

I don't like the way members can't search for other members. I also dislike the cost. It's pretty expensive for a not for profit.

Recommendations to others considering the product

Take the plunge. If you can't afford it now, save up.

What business problems are you solving with the product? What benefits have you realized?

Our previous forum was paid for, but really slow. Hosting on Vanilla has seen an end to that.

We needed a way for people to contact us to join our sessions, but wanted them to engage with the material, and to contribute in some way, rather than just turn up and then forget about what they had learnt.

Our members are enjoying the badges, and the leader board. It's a real incentive for them to get involved.

Vanilla Forums review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
Review Source

"Great product and service."

What do you like best?

Having the weight of maintaining the hosted forums off my shoulders and the fast and great customer service provided. There are no more middle of the night calls and scrambles because the community is down because it's all handled.

What do you dislike?

I wouldn't really call this a dislike, since I understand why they chose to do things this way, but it did take some getting used to relying on the service provider to enable certain features and not having that access myself anymore. The company's employees are very responsive and helpful however, so it hasn't been an issue whatsoever.

Recommendations to others considering the product

If you're considering Vanilla but are hesitant because it's not a free solution (we were at first), keep in mind that hosting your own requires a lot of hours in maintenance. If you're looking to add the functionality Vanilla offers, add a ton of hours in custom development on top of that. Throw in the peace of mind that someone's monitoring things and is on the case whenever DDOS attacks or other horrifying things happen, and I think you'll find it's more than worth it.

What business problems are you solving with the product? What benefits have you realized?

We no longer need to spend cycles on keeping the forums up and running, and we've gained a LOT of integration options. Single sign-on for the forums Steam and our game is now a possibility.

Vanilla Forums review by Administrator
Administrator
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Verified Current User
Review Source

"A Review of Vanilla Forums from an early adopter"

What do you like best?

We switched over to Vanilla a few years ago, and aside from the instant increase in usability and the instant decrease in downtime, the thing that has stood out the most has been the support our forums have received from Vanilla, and the number of features we've implemented as a result.

What do you dislike?

There hasn't been much I've disliked. Most of the things I'd like to see from Vanilla are minor feature additions and tweaks.

What business problems are you solving with the product? What benefits have you realized?

Our forum, at its very core, gives us the ability to maintain our community. Vanilla's new features have given us a great many tools that allow us to both keep our community active, and help maintain a level of civility and, well, community.

Vanilla Forums review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use and collaborate on"

What do you like best?

Clean look and feel. The navigation is intuitive and works well

What do you dislike?

Poor reporting tools for members stats. Unable to get daily/weekly scores on team members. API support is poor

Recommendations to others considering the product

take your time. Know what you want

What business problems are you solving with the product? What benefits have you realized?

Offsets some of the general questions presented to our Support team. Allow peers to discuss and help each other

Vanilla Forums review by Administrator in Higher Education
Administrator in Higher Education
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Verified Current User
Review Source

"Vanilla base with unlimited toppings"

What do you like best?

I'm always pleasantly surprised at how versatile the platform can be. The staff are always able and willing to customize new options that fit our needs. It's fast, clean, and easy to use.

What do you dislike?

The search feels fairly limited in what it can do. I'm sure that'll change over time.

Recommendations to others considering the product

It's likely to be the best forum solution available today, and I can say that to anyone without even knowing what their specific needs are.

What business problems are you solving with the product? What benefits have you realized?

I'm a moderator for a somewhat large community, and unlike the more static platforms we've suffered through in the past, our expectations for new feature requests are frequently met or exceeded.

Vanilla Forums review by User
User
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Verified Current User
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"Vanilla is my favorite flavor. "

What do you like best?

It has a great set of default features, and seems to make it very easy to add new ones.

What do you dislike?

Honestly, I've yet to come across anything notable that I dislike. It doesn't come packaged with a free unicorn, I guess?

Recommendations to others considering the product

Go for it. You know you want to.

What business problems are you solving with the product? What benefits have you realized?

I am a moderator of a decently sized Internet forum that uses Vanilla. Compared to older platforms, Vanilla has an incredible capacity to provide new features that make my life as a moderator much easier. It seems very flexible.

Vanilla Forums review by <span>Marcie G.</span>
Marcie G.
Validated Reviewer
Review Source

"Community Manager"

What do you like best?

It is pretty user friendly. I can figure things out most of the time, by playing around w functions.

What do you dislike?

I don't like that I cannot download dashboard data reports.

What business problems are you solving with the product? What benefits have you realized?

Not really solving anything, but utilizing the platform.

Vanilla Forums review by <span>Ricardo V.</span>
Ricardo V.
Validated Reviewer
Review Source

"Great customer service"

What do you like best?

Quick and efficient customer service. Very easy to communicate with

What do you dislike?

So far, so good. We have a good experience with Vanilla.

What business problems are you solving with the product? What benefits have you realized?

We needed a community where industrial automation professionals share their know-how and get answers.

Working together

Vanilla Forums review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
Review Source

"Vanilla is spicy"

What do you like best?

Mostly I like the ease of use. I'm able to manage the forum well without having to think about digging through tons of menues and drop downs. The support from the Vanilla team is stellar too.

What do you dislike?

The software does have its limitations over some other forums that I've used. However this is not a deal breaker.

What business problems are you solving with the product? What benefits have you realized?

The community growth has been great. Also the ability to help organize the community for certain events has been very helpful.

Vanilla Forums review by <span>Anthony D.</span>
Anthony D.
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Verified Current User
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"Good experience so far"

What do you like best?

Features, ease of use, easy to setup and maintain.

What do you dislike?

Nothing comes to mind. Really, nothing comes to mind.

What business problems are you solving with the product? What benefits have you realized?

Vanilla forums has allowed us to connect with our community.

Vanilla Forums review by <span>Steven S.</span>
Steven S.
Validated Reviewer
Verified Current User
Review Source

"Solid Online Community Platform"

What do you like best?

Strong customization & moderation tools, easy to get started and master

What do you dislike?

Limited default themes avaliable, wysiwyg is limited and can sometimes be difficult

What business problems are you solving with the product? What benefits have you realized?

Needed systematic and unified way to communicate with and facilitate communication between our clients in a controlled environment. Vanilla has allowed us to take the first step toward achieving that with strong moderation and customization tools.

Vanilla Forums review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Review Source

"A "meh" solution with pushy salespeople"

What do you like best?

It was easy to get up and running in a very basic sense. After that, it was hard to customize notifications and the documentation for making custom headers and things like that was incredibly technical and not at all geared toward their less technical userbase.

What do you dislike?

The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely call me (after I told him not to and to email me instead) and leave voicemails. He also refused to honor our ability to cancel the contract even after I explained to him that we were willing to pay everything in a lump sum and cancel it. As I was attempting to do this and close everything out, he escalated the issue and made me feel taken advantage of. I would never recommend Vanilla Forums to a fellow community professional.

What business problems are you solving with the product? What benefits have you realized?

Connecting users online. We ended up leaving Vanilla Forums because the basic site did not meet our needs and they kept trying to upsell us. We started a Facebook group instead.

Vanilla Forums review by Administrator in Fund-Raising
Administrator in Fund-Raising
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Verified Current User
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"Amazingly Easy and friendly support system to set up Vanilla Forums"

What do you like best?

I enjoyed the interface and the easy set up

What do you dislike?

I have no dislikes of this product at the moment

What business problems are you solving with the product? What benefits have you realized?

I have used Vanilla to help with sales of clothing line, allows our customers to express what they would like to see in our products as well as a forum to talk among other customers.

Vanilla Forums review by Administrator in Internet
Administrator in Internet
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Verified Current User
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"Simple, basic functionality "

What do you like best?

Vanilla Forums is easy to use and the basic functionality works well for simple communication.

What do you dislike?

Doesn't have the feel or a polished product. Would like the ability to solve basic problems without engineering support. For example, the ability to independently create private groups as an admin.

Recommendations to others considering the product

Recommended as a basic solution. It's not the fanciest, but it gets the job done.

What business problems are you solving with the product? What benefits have you realized?

Soliciting user feedback from our top members.

Opportunity for handful of most engaged users to help with user support.

Vanilla Forums review by Administrator in Government Administration
Administrator in Government Administration
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Verified Current User
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"Vanilla forums is simple, easy, and helps me connect with my folks"

What do you like best?

Notifications are simple and effective (ie, bookmarking and getting an email)

What do you dislike?

I'm not much of a fan of the badges and game-ification. I think it incentivizes the wrong behaviors (over-posting, contentious threads, etc)

Recommendations to others considering the product

Simple, powerful, and not overwhelming. Easy to iterate or upgrade abilities.

What business problems are you solving with the product? What benefits have you realized?

With Nextdoor, we engage our power users (called Leads). The forum is a great place to share product updates, ask for feedback, or just chat with our members where they otherwise wouldn't be able to.

Vanilla Forums review by User in Airlines/Aviation
User in Airlines/Aviation
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Verified Current User
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"Stable and very functional forum with no fluff"

What do you like best?

Formatting. Easy to read and visually un-cluttered. Ability to un-clutter further through disabling features like signatures are very useful.

What do you dislike?

Search. Tough to see desired results which often get lost under quoted dialogue.

Recommendations to others considering the product

Check out communities using this product already!

What business problems are you solving with the product? What benefits have you realized?

Improving community involvement through easy to read announcements and notifications.

Vanilla Forums review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
Verified Current User
Review Source

"Vanilla is delicious"

What do you like best?

Speed, feature-rich tech and terrific support.

What do you dislike?

Not wild about the name, but I get over it.

What business problems are you solving with the product? What benefits have you realized?

Customer support and community building. Features and support allow for constant community engagement and make it easy to roll out new forum games and other activities to keep users constantly involved.

Vanilla Forums review by <span>Dan H.</span>
Dan H.
Validated Reviewer
Review Source

"Loving our new friends!"

What do you like best?

Super customer service from Vanilla and the smiles on the faces of the people in our community.

What do you dislike?

That I wasn't smart enough to switch to Vanilla sooner.

What business problems are you solving with the product? What benefits have you realized?

We're reaching more people and that builds our audience dramatically, which is bringing us more sales and advertisers. We have few if any complaints from the community now. There's peace in the valley!

Vanilla Forums review by <span>Stéfan L.</span>
Stéfan L.
Validated Reviewer
Review Source

"Customer feedback crowdsourced through communities"

What do you like best?

-Great badges and reactions

-Encourages games to share their experiences together.

-Gamification makes it fun

What do you dislike?

Would like RSS to email capabilities. This would help a lot.

What business problems are you solving with the product? What benefits have you realized?

Not really business related but hobbyist.

-Share in-game videos

Vanilla Forums review by User in Computer Software
User in Computer Software
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Verified Current User
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"Great way to get ideas from customers"

What do you like best?

Great discussion formatting - it encourages dialogue and communication. Love the survey widget.

What do you dislike?

It would be great to offer a Marketo plug-in.

What business problems are you solving with the product? What benefits have you realized?

Helps with customer engagement and marketing promotions. Also good for support.

Vanilla Forums review by Administrator in Internet
Administrator in Internet
Validated Reviewer
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"My time with Julie and Vanilla Forums"

What do you like best?

I like Julie's prompt response as well as her willingness to always solve my issues.

As a startup, being able to have her available when needed has a been a huge value add and she has been awesome.

What do you dislike?

I don't have any dislikes. I am very happy with the platform

Recommendations to others considering the product

Use them, great platform!

What business problems are you solving with the product? What benefits have you realized?

My company has created a platform that will allow Dental Professionals to communicate in a way that helps them solve everyday challenges as well as share success stories.

Vanilla Forums review by <span>Łukasz N.</span>
Łukasz N.
Validated Reviewer
Review Source

"Great quality and support"

What do you like best?

Strongest points are hosting quality and super-responsive and helpful support. I also love the can-do attitude of the whole team.

What do you dislike?

Completely nothing to dislike here. And here are some random characters to make this review valuable.

Vanilla Forums review by User in Computer Software
User in Computer Software
Validated Reviewer
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"Modern UX Facilitates Collaboration"

What do you like best?

Really enjoyed the gamification aspects and the overall UX. These key elements help to encourage collaboration.

What do you dislike?

Overall great product. If anything, I'd like to see more flexibility for self-serve theming.

What business problems are you solving with the product? What benefits have you realized?

Community forums to improve customer engagement, recruit beta testers, and for general customer support.

Vanilla Forums review by Administrator in Computer Games
Administrator in Computer Games
Validated Reviewer
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"Great Product and Customer Service"

What do you like best?

Ease of use and friendly and attentive customer service staff

What do you dislike?

Wish there was a more robust moderation plug-in

What business problems are you solving with the product? What benefits have you realized?

We're a game company so we get lots of feedback and player engagement.

Learn more about Vanilla Forums

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* We monitor all Vanilla Forums reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.