What do you like best?
The dialer is easy to use so callers are more productive than with other software. I also love the ability to easily create and view reports. Additionally, VS gives you a quick and easy view of what callers are doing at that moment. So this is great for remote managers.
What do you dislike?
Sometimes you get quantity over quality for dials because of the lack of insights provided by VanillaSoft. Other programs provide much more prospect information but dials are also slower, so it's a give and take. I think there is a happy medium between the lack of info easily viewed in VanillaSoft vs the excessive info viewed with other software.
Also, the dashboards are incredibly slow to pull up. This needs to be fixed.
Recommendations to others considering the product
Consider how integrated you want your outbound calling to be. If you need a simple software that allows you to make quick and easy dials, view success and challenges your callers are facing and review the health of your lists, this is for you. If you need something more detailed, this may not be the right product.
What business problems are you solving with the product? What benefits have you realized?
VanillaSoft is a program that allows you to upload, dial into and document call outcomes. You can easily pull reports on lists to gain insight into the health of the lists.