Vantage Point

3.0
(2)

Vantage Point provides workforce management software and services for call centers. Our systems forecast and schedule more than 300,000 agents in over 500 locations.

Work for Vantage Point?

Learning about Vantage Point?

We can help you find the solution that fits you best.

Find the Right Product

Vantage Point Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 2 Vantage Point reviews
LinkedIn Connections
Vantage Point review by Santiago R.
Santiago R.
Validated Reviewer
Verified Current User
Review Source
content

"Vantage Point is not very intuitive, has a clunky presentation. The knowledge base is also robust. "

What do you like best?

I like the granularity of Vantage Point. I will say that it seems as though Pipkins is very malleable; but this feature isn't very useful due to the lack of intuitive UI.

What do you dislike?

I dislike the presentation, its hideous. Also, it's a windows only platform. Make Mac Compatible please.

Recommendations to others considering the product

Doesn't support Mac unless you're using Remote Desktop, which is finicky.

What business problems are you solving with the product? What benefits have you realized?

Our company has a lot of anomalies in regard to what tasks are considered productive and non productive. The malleable nature of the RTA module has helped solve many issues.

Sign in to G2 Crowd to see what your connections have to say about Vantage Point
Vantage Point review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Verified Current User
Review Source
content

"Pipkins"

What do you like best?

Allows for good scheduling of our support staff

What do you dislike?

still very old school in the user experience

What business problems are you solving with the product? What benefits have you realized?

We are trying to best allocate our staff while providing best in class customer support while trying to keep staffing levels minimal

What Contact Center Workforce solution do you use?

Thanks for letting us know!

There are not enough reviews of Vantage Point for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Aspect Workforce Management Logo
Aspect Workforce Management
4.1
(171)
As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers mathematically accurate blended forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Aspect WFM provides a modern UI with icon and widget-based dashboards, a mobile app and automated agent/supervisor chatbot to greatly simplify the agent task of viewing, changing and maintaining schedules.
2
PlayVox Logo
PlayVox
4.3
(60)
PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
3
8x8 Cloud Contact Center Logo
8x8 Cloud Contact Center
3.8
(49)
Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.
4
Calabrio ONE Logo
Calabrio ONE
4.1
(46)
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
5
Injixo Logo
Injixo
3.4
(6)
injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.
6
Monet WFM Logo
Monet WFM
4.0
(6)
Monet WFM is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
7
Scorebuddy Logo
Scorebuddy
4.0
(4)
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
8
CronSights Logo
CronSights
4.0
(3)
WorkIt! automatically tracks the exact actual time your users spend working on Cases, Leads, Opportunities, and on other standard or custom Salesforce objects.
9
Arise Logo
Arise
3.5
(3)
Your outsourced customer service solution should elevate your customers’ experience and represent your brand values. The Arise Platform facilitates both.
10
MaestroQA Logo
MaestroQA
4.5
(4)
MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.
Show more
Kate from G2 Crowd

Learning about Vantage Point?

I can help.
* We monitor all Vantage Point reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.