What do you like best?
We have had Veeam for almost two years now, and it has been nothing but a joy to use. The interface is clean and simple, the recovery process is easy and fast, and the server-side client gives you more than enough tools to effectively manage your backups and endpoints. Even for bare metal restores, the process is very simple. In under an hour, your dead computer is completely restored, as if nothing ever happened. This does require some effort on your part though, as it is up to you to create the recovery media needed for bare-metal restores for each end user. However, once everything is set up, you generally don't have to worry about it. Another element of Veeam that sets them above the competition is their support. There is a cost to access their premium support, but it is well worth it. They are there when you need them, and are very knowledgeable about their product. They will get you up and running again very quickly. Overall, this product is outstanding, we will continue to use them for years to come. We are now looking into their offsite cloud solution to host our secondary backups as well, and I am sure that their quality will not falter even when hosting our data off-premise.
What do you dislike?
I have heard that this may be coming out in a future update, but there is still no centralized management for end user workstations. That means if you need to update the settings, or change the back-up destination, time, or time-frame, you have to go to the actual computer and update it there. It's not a big deal if you don't change your settings often, but it can be a hassle when you do.
Recommendations to others considering the product
Try it out. You will be glad you did the first time you restore a completely broken computer without issues.
What business problems are you solving with the product? What benefits have you realized?
Endpoint, server, and VM backups. Plain and simple. The best thing about Veeam is the ease of use. The interface is simple, but also very powerful. On the end-user's computer, the agent is very simple, and does not contain too much information, whereas, on the client-side, the reporting tools hold a huge amount of data that you can mine for information on your backup architecture.