Velaro

(15)
4.3 out of 5 stars

Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

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Showing 16 Velaro reviews
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Velaro review by <span>César Alejandro M.</span>
César Alejandro M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Its good.

What do you like best?

I think it is good the app , very complete but compared against rivals like Zendesk Live Chat or stays too short for my taste, can be improved .

What do you dislike?

I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers.

Recommendations to others considering the product

For the love of god , adjust the delay in messages , and add a plugin to add my fanpage fb chats me how much and manage them from the same place .

What business problems are you solving with the product? What benefits have you realized?

Design a new user interface simpler and fix the problem of delay between messages..

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Velaro review by <span>George L.</span>
George L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Velaro LIve Chat has helped MSGCU communicate with more members through increasing our efficiency

What do you like best?

Velaro's live chat solution is virtually always online. In just less than two years since we implemented, downtime has been extremely minimal. Their service has proven to be overwhelmingly reliable. Also the customization of the delivery of live chat presentation allows us to brand our messages to our membership to reflect current marketing campaigns, providing the opportunity for an increase in sales opportunities.

What do you dislike?

At this time, there isn't anything to dislike. Recently, we decided to increase our number of licenses and Velaro was very accommodating to provide us with pro-rated pricing to assist in keeping our regular billing in line with our original contract terms. I found this very helpful.

Recommendations to others considering the product

Take your time to view a demo and ask the questions you want answered. Their sales team is very flexible as it relates to contract terms and requirements. Their support team is very responsive for assistance in setting up customization and report tools.

What business problems are you solving with the product? What benefits have you realized?

Due to increased call volume in a short period of time, wait times has increased on inbound phone calls. Having Live Chat available during our normal business hours has allowed us to assist more members, more efficiently. Member feedback as been overwhelmingly positive since the time of launch in May 2013.

What Live Chat solution do you use?

Thanks for letting us know!
Velaro review by <span>Alfred G.</span>
Alfred G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Chat for our Ecommerce Site

What do you like best?

Velaro code is very easy to install. Integration into our CRM was very easy and the main reason we chose Velaro. The reports are clear and are emailed to me daily. Customization has been very easy to this point.

What do you dislike?

Velaro seems to prefer chat support (which is understandable). However, there have been times during the installation period a phone call could have been a little quicker. We usually initiate a chat and ask for a phone call during the chat if necessary. This seems to work better than a direct phone call.

Recommendations to others considering the product

We are implementing now. The software has been very easy to use to this point. Velaro support has been good. The on-line guides are very helpful. We considered at least 10 chat companies and feel good about our decision to use Velaro. Velaro's price was in the middle of the pack - but their CRM integration was much better than the others. We were able to easily load the code onto our test site and chat before making a decision. The ease of implementation during the trial period was another differentiator.

What business problems are you solving with the product? What benefits have you realized?

We are using chat as the primary method of communication for our website and Ecommerce site. We feel like chat is a more efficient way of communication. We are implementing now and are very optimistic about the benefits of chat. We think proactive chat will be a great sales tool for us.

Velaro review by <span>Sarah Y.</span>
Sarah Y.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Velaro is great software at a great price.

What do you like best?

What I like best is the ease of use both from a customer service standpoint and an administrative standpoint. It was very easy to customize to match the look of our website and adding a picture of the customer service representative gives our customers that feeling that they are talking to a person that cares. Our customer service representatives use the application on their desk tops. It allows them to complete other tasks while waiting for the next chat, because it gives them a blinking visual cue when a customer needs to chat. The reporting tool has been extremely helpful in showing management how many customers we are serving and the resulting conversions.

What do you dislike?

We have not found anything that we disliked about the Velaro software. There have been pieces that required more training, and our Velaro partners have been very willing to take the time to train us properly and answer questions when needed.

What business problems are you solving with the product? What benefits have you realized?

Today, we are reaching customers that have questions about our website and products that may not have the time to call into our call center. They are receiving immediate service and that has resulted in conversions. We have helped everyone from grandparents who are nervous about using to the internet to those who need sizing information. Velaro has made our customers feel very connected to our website and our brand.

Velaro review by <span>Mauricio D.</span>
Mauricio D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Review for Velaro integration with Dynamics CRM

What do you like best?

We were looking for a solid chat component that integrates with Dynamics CRM. Velaro was the best choice in the market. The implementation has been smooth and their technical support department has been answering all our questions in a timely manner. We like the fact that it is enterprise-level and that it integrates seamlessly with our preferred CRM platform.

What do you dislike?

We had minor issues with the initial search configuration, but the technical team helped us get it working properly.

What business problems are you solving with the product? What benefits have you realized?

We needed a centralized source of information (Dynamics CRM) where all the activity related to our customers was easily accessible. We had already achieved integration with email, social media and voice. We were missing chat conversations, and Velaro was the right tool to fill that gap.

Velaro review by <span>Scott M.</span>
Scott M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great and easy to implement

What do you like best?

It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

What do you dislike?

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Recommendations to others considering the product

The interface can be a little confusing, but it's a great tool and highly recommend using Velaro if you have Magento. Easy to integrate.

What business problems are you solving with the product? What benefits have you realized?

Velaro's click-to-chat and click-to-call solutions make it possible to communicate with your Web site visitors in real time. As a result, you will sell more and reduce your telephone support costs 5 to 1 compared to phone. Enhanced integration with major Give your Web site visitors the live help they deserve.

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