What do you like best?
Velaro's live chat solution is virtually always online. In just less than two years since we implemented, downtime has been extremely minimal. Their service has proven to be overwhelmingly reliable. Also the customization of the delivery of live chat presentation allows us to brand our messages to our membership to reflect current marketing campaigns, providing the opportunity for an increase in sales opportunities.
What do you dislike?
At this time, there isn't anything to dislike. Recently, we decided to increase our number of licenses and Velaro was very accommodating to provide us with pro-rated pricing to assist in keeping our regular billing in line with our original contract terms. I found this very helpful.
Recommendations to others considering the product
Take your time to view a demo and ask the questions you want answered. Their sales team is very flexible as it relates to contract terms and requirements. Their support team is very responsive for assistance in setting up customization and report tools.
What business problems are you solving with the product? What benefits have you realized?
Due to increased call volume in a short period of time, wait times has increased on inbound phone calls. Having Live Chat available during our normal business hours has allowed us to assist more members, more efficiently. Member feedback as been overwhelmingly positive since the time of launch in May 2013.