Velaro

(15)
4.3 out of 5 stars

Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

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Showing 16 Velaro reviews
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Velaro review by César Alejandro M.
César Alejandro M.
Validated Reviewer
Verified Current User
Review Source

"Its good."

What do you like best?

I think it is good the app , very complete but compared against rivals like Zendesk Live Chat or stays too short for my taste, can be improved .

What do you dislike?

I start first by the interface because it is a bit complicated for an average user , I do not like the delay between messages that because we only use 2 weeks and I lost several customers.

Recommendations to others considering the product

For the love of god , adjust the delay in messages , and add a plugin to add my fanpage fb chats me how much and manage them from the same place .

What business problems are you solving with the product? What benefits have you realized?

Design a new user interface simpler and fix the problem of delay between messages..

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Velaro review by George L.
George L.
Validated Reviewer
Verified Current User
Review Source

"Velaro LIve Chat has helped MSGCU communicate with more members through increasing our efficiency"

What do you like best?

Velaro's live chat solution is virtually always online. In just less than two years since we implemented, downtime has been extremely minimal. Their service has proven to be overwhelmingly reliable. Also the customization of the delivery of live chat presentation allows us to brand our messages to our membership to reflect current marketing campaigns, providing the opportunity for an increase in sales opportunities.

What do you dislike?

At this time, there isn't anything to dislike. Recently, we decided to increase our number of licenses and Velaro was very accommodating to provide us with pro-rated pricing to assist in keeping our regular billing in line with our original contract terms. I found this very helpful.

Recommendations to others considering the product

Take your time to view a demo and ask the questions you want answered. Their sales team is very flexible as it relates to contract terms and requirements. Their support team is very responsive for assistance in setting up customization and report tools.

What business problems are you solving with the product? What benefits have you realized?

Due to increased call volume in a short period of time, wait times has increased on inbound phone calls. Having Live Chat available during our normal business hours has allowed us to assist more members, more efficiently. Member feedback as been overwhelmingly positive since the time of launch in May 2013.

What Live Chat solution do you use?

Thanks for letting us know!
Velaro review by Alfred G.
Alfred G.
Validated Reviewer
Verified Current User
Review Source

"Chat for our Ecommerce Site"

What do you like best?

Velaro code is very easy to install. Integration into our CRM was very easy and the main reason we chose Velaro. The reports are clear and are emailed to me daily. Customization has been very easy to this point.

What do you dislike?

Velaro seems to prefer chat support (which is understandable). However, there have been times during the installation period a phone call could have been a little quicker. We usually initiate a chat and ask for a phone call during the chat if necessary. This seems to work better than a direct phone call.

Recommendations to others considering the product

We are implementing now. The software has been very easy to use to this point. Velaro support has been good. The on-line guides are very helpful. We considered at least 10 chat companies and feel good about our decision to use Velaro. Velaro's price was in the middle of the pack - but their CRM integration was much better than the others. We were able to easily load the code onto our test site and chat before making a decision. The ease of implementation during the trial period was another differentiator.

What business problems are you solving with the product? What benefits have you realized?

We are using chat as the primary method of communication for our website and Ecommerce site. We feel like chat is a more efficient way of communication. We are implementing now and are very optimistic about the benefits of chat. We think proactive chat will be a great sales tool for us.

Velaro review by Sarah Y.
Sarah Y.
Validated Reviewer
Verified Current User
Review Source

"Velaro is great software at a great price."

What do you like best?

What I like best is the ease of use both from a customer service standpoint and an administrative standpoint. It was very easy to customize to match the look of our website and adding a picture of the customer service representative gives our customers that feeling that they are talking to a person that cares. Our customer service representatives use the application on their desk tops. It allows them to complete other tasks while waiting for the next chat, because it gives them a blinking visual cue when a customer needs to chat. The reporting tool has been extremely helpful in showing management how many customers we are serving and the resulting conversions.

What do you dislike?

We have not found anything that we disliked about the Velaro software. There have been pieces that required more training, and our Velaro partners have been very willing to take the time to train us properly and answer questions when needed.

What business problems are you solving with the product? What benefits have you realized?

Today, we are reaching customers that have questions about our website and products that may not have the time to call into our call center. They are receiving immediate service and that has resulted in conversions. We have helped everyone from grandparents who are nervous about using to the internet to those who need sizing information. Velaro has made our customers feel very connected to our website and our brand.

Velaro review by Mauricio D.
Mauricio D.
Validated Reviewer
Verified Current User
Review Source

"Review for Velaro integration with Dynamics CRM"

What do you like best?

We were looking for a solid chat component that integrates with Dynamics CRM. Velaro was the best choice in the market. The implementation has been smooth and their technical support department has been answering all our questions in a timely manner. We like the fact that it is enterprise-level and that it integrates seamlessly with our preferred CRM platform.

What do you dislike?

We had minor issues with the initial search configuration, but the technical team helped us get it working properly.

What business problems are you solving with the product? What benefits have you realized?

We needed a centralized source of information (Dynamics CRM) where all the activity related to our customers was easily accessible. We had already achieved integration with email, social media and voice. We were missing chat conversations, and Velaro was the right tool to fill that gap.

Velaro review by Scott M.
Scott M.
Validated Reviewer
Verified Current User
Review Source

"Great and easy to implement"

What do you like best?

It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

What do you dislike?

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Recommendations to others considering the product

The interface can be a little confusing, but it's a great tool and highly recommend using Velaro if you have Magento. Easy to integrate.

What business problems are you solving with the product? What benefits have you realized?

Velaro's click-to-chat and click-to-call solutions make it possible to communicate with your Web site visitors in real time. As a result, you will sell more and reduce your telephone support costs 5 to 1 compared to phone. Enhanced integration with major Give your Web site visitors the live help they deserve.

Velaro review by Christopher B.
Christopher B.
Validated Reviewer
Review Source

"Great Experience, Easy to Use, Easy to implement"

What do you like best?

There are a number of things about Velaro chat I like. I would have to start with the ease of implementation. The code is very easy to apply to your site and the support team is always just one click away. I also like that Velaro offers both a client and web based version. We implemented the solution about a year ago and haven't looked back.

What do you dislike?

The user license structure is named not concurrent. Meaning if you have two licenses and your name two users, regardless of their status (logged in or not) you cannot add any more users.

Recommendations to others considering the product

Great Company, work very well with you.

What business problems are you solving with the product? What benefits have you realized?

We are a customer service solution provider and needed to be able to provide online retail customer service for multiple companies. We were using a home grown version but found it difficult to support and keep current. Velaro takes all those headaches away.

Velaro review by Rock R.
Rock R.
Validated Reviewer
Verified Current User
Review Source

"Gives your customers another reliable way to reach you"

What do you like best?

The online control panel & reporting features are top-notch, and the Velaro support team answers all questions / concerns quickly and thoroughly.

What do you dislike?

My only thought is that some of the reporting features are not included in the basic configuration.

Recommendations to others considering the product

Sign up for a live demo, and feel free to compare features and pricing with other vendors.

What business problems are you solving with the product? What benefits have you realized?

The Velaro Live Chat solution has allowed us to provide another avenue of contact for our valued consumers. People who may not pick up a phone with questions, comments, or complaints are now able to reach us... which allows our staff to build loyalty with this group of consumers.

Velaro review by Omar B.
Omar B.
Validated Reviewer
Verified Current User
Review Source

"Good Customer service and knowledgeable agents "

What do you like best?

What I like best is that they were able to find a solution to a routing problem no other company could do efficiently. We have had such a great success using this tool in our website that our online sales have doubled this past year. It's very user friendly for both customer and agent.

What do you dislike?

The reports tool could use an update but nothing bad to say about the system itself

Recommendations to others considering the product

I would definitely do it

What business problems are you solving with the product? What benefits have you realized?

Our online sale retention has increased this past year and we are able to sell our service over the chats

Velaro review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Review Source

"Great Result & Outstanding Service"

What do you like best?

As Director of Sales & Marketing for Haulaway Storage Containers Inc. and being in charge of our website, pay per click advertising & social media campaigns there is one thing I've learned. About 20% to 25% of consumers do not like communicating verbally over the phone and prefer correspondence via email or Live Chat. How do I know this you ask? Well after reviewing all the analytics I've noticed we receive about 4 to 5 phone calls from our website for every web form that is completed and those averages are the same with our pay per click advertising..

By implementing Valero Live Chat we are now catering to this 20% to 25% of the consumers who prefer a different form of communication. My sales conversions have increased drastically. .

What do you dislike?

To be honest there was a little bit of a learning curve implementing the Live Chat mostly because Velaro offers some many great features that improves the users experience it took time for me to fully understand it all (Truly this is not a dislike). What I learned I should have called for technical support much sooner than I did. Hugo is one of Velaro's technical support staff and is nothing short of OUTSTANDING. I started to wonder if there was more than one Hugo's that work for Velaro because every time I called he was immediately available. Once I received his email address the response time was even quicker. My live chat hosts have had the same experience with Hugo as well. Thanks Hugo !!

Recommendations to others considering the product

If your considering implementing Velaro Live Chat, I say DO IT ! But learn from me, get Hugo to help you set things up, the sooner the better. This way you are taking advantage of all the benefits sooner and eventually achieving your ultimate goal, making more $$.

What business problems are you solving with the product? What benefits have you realized?

With Velaro Live Chat we are offering a different form of communication which appears to be in demand with specific consumers. The number of web forms being completed has dropped some although the sales conversion rate has increased dramatically. Reviewing the chat logs as an administrator makes it very easy to evaluate and train your chats hosts and improve on their sales efforts and makes for a better experience with our prospects.

Velaro review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy to Implement, Reliable Support"

What do you like best?

We loved how easy it was to customize the button and incorporate it into our website. Unlike other live chat options it allowed us to merge the design seamlessly with our company's branding. The Velaro team responds quickly and helpfully to any issues.

What do you dislike?

The design is not mobile responsive, which has caused some issues with our site's mobile appearance.

What business problems are you solving with the product? What benefits have you realized?

Adopting Velaro/Live Chat increased efficiency in our phone systems, provided hearing-impaired customers with an easy and instantaneous method of contact, and optimized support for after hours questions.

Velaro review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Velaro"

What do you like best?

Velaro allows interactions with customers using desktop and mobile platforms. Easy to engage and communicate with customers.

What do you dislike?

Some features and customizations can seem overwhelming, which requires some training.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement as they can easily connect with service reps and convert to a sale.

Velaro review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
Validated Reviewer
Review Source

"Good product, Great Customer Service"

What do you like best?

As a Chat product, Velaro ticks all the right boxes.

It does cover all our needs.

It has a full web and a mobile optimized chat.

It allowed us to skin the chat window as per our needs.

The team from Velaro worked closely with us during the implementation phase and as a part of any support need that we had.

What do you dislike?

I know Velaro works hard to make sure that there are no issues.

But if they find an issue that could potentially impact us, I would like a pro-active email communication.

What business problems are you solving with the product? What benefits have you realized?

We use them for our onsite chat. We have proactive chat and customer initiated chat.

Velaro review by Consultant in Hospital & Health Care
Consultant in Hospital & Health Care
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to Implement, Easy for Agents"

What do you like best?

Velaro software was easy to configure with minimal training. Reports can be automated to your liking and arrive each day. Our team really likes using the product.

What do you dislike?

The Admin manual could be better organized and lacks a Table of Contents.

Recommendations to others considering the product

Think about your approach regading system features before doing anything. Once trained, use your first few users to train others within your organization so as to customize agent training. Implement it and know that as you move forwward, things can easily be changed.

What business problems are you solving with the product? What benefits have you realized?

I am consulting with a large healthcare company and this product allowed them to get into Chat quickly and painlessly.

Velaro review by Louie B.
Louie B.
Validated Reviewer
Review Source

"Important Lead Generating Tool For Franchise Organization"

What do you like best?

Velaro chat is an extremely cost-effective method of generating new leads for our franchise network.

What do you dislike?

Some limitation with online reporting with current version.

What business problems are you solving with the product? What benefits have you realized?

Velaro chat allows our prospects another means of conveniently connecting with our business. It has become an important source of new leads - in addition to web-form and telephone leads.

Velaro review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Verified Current User
Review Source

"Velaro review"

What do you like best?

The staff are willing to help out and can respond very quickly to requests.

What do you dislike?

The reporting is good however the interface is much too slow.

What business problems are you solving with the product? What benefits have you realized?

Live chat is 60% of our business and is extremely valuable.

Kate from G2 Crowd

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