Lacking the power of many other ePOS systems (Lightspeed, ePOS Now, etc - you name it!), but very easy to get running and easy to use for store which don't expect to grow very much.
HOWEVER - After running into our first problem after 3 years as a loyal customer, we get this appalling level of customer service considering it is a business critical app. See below (after problems with HSBC, our Vend account was automatically cancelled by "the system" despite humans telling me not to worry).
Still no reply to my last - rather desperate plea. Very, very disappointed :-(
On Wed, Apr 12, 2017 at 4:22 PM, John Hamlen wrote:
It's because you tried 4 times on the same card number!!!
Please see support ticket number 265489. I offered to pay the outstanding amount by Internet banking transfer while HSBC got its act together sending a replacement card to me. I've done this with all my other vendors, but you declined, and instead told me to sit tight (see email below from Dave) and wait for the card.
HSBC is on its third attempt to get the a new card (having supposedly send the first on 23rd March, but it's still not here!).
We've been a good customer of yours for 3 years now, and this is our first problem.
Please re-enable our account immediately and let me know when it is done by phone or email.
Many thanks in advance for your professional resolution of this matter,
On Sat, Apr 1, 2017 at 11:15 PM, Dave Erby (Vend Support) (vendhq) wrote:
-- Please write your reply above this line --
Dave Erby (Vend Support)
Apr 2, 10:15 NZST
As we don't take payment via internet banking I'll ensure the account is kept open until the new card arrives.
Dave | Retailer Advocate
Sun - Thurs 8am - 4:30pm, NZST (GMT+12)
If you require immediate assistance and it's outside my office hours please submit a ticket here
Your Vend support ticket 265489 has now been marked as resolved. You can view the full conversation and reply here or you can simply reply to this email to re-open it.
On Wed, Apr 12, 2017 at 2:01 AM, (vendhq) wrote:
We've made several attempts to bill the credit card on file for your (VendHQ.com Subscription) VendHQ: Size Large (L) account (XXXX-XXXX-XXXX-3534). Unfortunately, each of the four attempts to charge your card have been declined.
As a result, your account has been canceled.
Thank you for giving Vend a go. If you would like to sign up for a trial again, please do.