Vendasta

(17)
4.3 out of 5 stars

Vendasta's reputation management platform provides reputation and presence management solutions for small and medium businesses.

Work for Vendasta?
Activecampaign  crm  2x.png

Learning about Vendasta?

We can help you find the solution that fits you best.

Vendasta Reviews

Request More Information
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 17 Vendasta reviews
LinkedIn Connections
Vendasta review by <span>Ashlie A.</span>
Ashlie A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Vendasta is a great tool to use for managing clients reputation management and online visibility.

What do you like best?

The platform is very easy to navigate and when there is an update to the platform, we are notified and offered training on how to use it.

What do you dislike?

Having to back all the way out of one screen to go to a different client account.

Recommendations to others considering the product

Make sure you go through all of the training they offer! It really helps!

What business problems are you solving with the product? What benefits have you realized?

We are managing clients online presence and reputation management. The review tools are great for keeping track of good and bad reviews. The platform is useful in helping us to update and edit business listings for our clients.

Sign in to G2 Crowd to see what your connections have to say about Vendasta
Headshots
Vendasta review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great in Theory

What do you like best?

The tools on Vendasta snapshot reports is a great tool for people to get an idea of their company digital footprint. They also have great products focusing on reputation management, reviews and more.

What do you dislike?

The automatic process of pulling info for a company is not as thorough as needed. You have to double check the info and make corrections, as there are usually mistakes. It also does not seem to pull the social media accounts for company. The snapshot report is also confusing at times, and I have never seen a website get higher than a B grading, they focus on aspects that are hard to explain to a customer, when it would be more beneficial to focus on the usability and easiness of navigation.

What business problems are you solving with the product? What benefits have you realized?

We help customers finding the best solutions for digital marketing. The benefits of Vendasta are the snapshot reports showing customers how they compare online to other companies in their industry.

What CRM All-in-One solution do you use?

Thanks for letting us know!
Vendasta review by <span>Derrick S.</span>
Derrick S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Good company, robust platform.

What do you like best?

What I like best about VendAsta is that it is a feature rich platform. I don't see value in everything they offer, I wouldn't do everything the same way they do it, but there is plenty of meat in their platform. So many of the SaaS I've tried are very lacking in features once you get into the platform. I haven't found this to be the case with VendAsta - there are so many little useful features that you don't even realize are there at first. This makes it a lot easier to shape the platform to a variety of clients and uses.

The support is good.

They upgrade and add features at a fast pace.

They really seem committed to helping their clients succeed.

True white-label.

You only have to pay for the parts of the platform that you use on a client-by-client basis.

What do you dislike?

Lately, they have been pushing to make their platform easier for my customers to login and use, which is great and makes me look good to my customers. However, I hope they turn their attention back the agency-level tools, like Concierge, next.

What business problems are you solving with the product? What benefits have you realized?

We use VendAsta to keep tabs on the online presence and reputation of all of our clients. This can be done manually for a handful of clients, but becomes very difficult at scale without a well-designed platform.

Vendasta review by <span>Ryan W.</span>
Ryan W.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Flawless & Invisible

What do you like best?

My clients have no idea (some) of my services are coming from a 3rd-party. Even more, the services are better than I could perform while handling my 50+ clients.

What do you dislike?

There is nothing I would change about this platform. There's always room to grow and I'm waiting to see what Vendasta will come up with next.

Recommendations to others considering the product

If you're handling a lot of remedial tasks that are important to your business, hand them off to Vendasta

What business problems are you solving with the product? What benefits have you realized?

Time is money. And Vendasta helps you save lots of time so you can focus on being creative and implementing new ideas in your business.

Vendasta review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Love the Vendasta team!

What do you like best?

The one on one attention we receive from Vendasta has been phenomenal. We have never been in a situation where we could not get assistance or guidance!

What do you dislike?

There are a few components that are missing (some social integration) and some of the pricing on the digital pieces are quite high.

Recommendations to others considering the product

Vendasta is forward thinking and strives to offer a great deal of what an agency needs. There are some bumps in the road on roll-outs - but that is to be expected. They have a great team!

What business problems are you solving with the product? What benefits have you realized?

Organizing & sending reports- being an adjunct to our current alerting & monitoring has been incredibly beneficial. And, Vendasta has been willing to help modify them for our client's needs. We also have a great support staff and account managers who integrate seamlessly with our in house team and most importantly, our clients.

Vendasta review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Enterprise class alerting, monitoring and reporting

What do you like best?

This product is extremely robust and continue to expand on a weekly/monthly basis. They also listen to their customers and it feels like product management takes our input seriously. We use this product mainly for monitoring, alerting and reporting for ALL of our reputation marketing customers.

What do you dislike?

It is expensive relative to what you get with a high upfront cost.

Recommendations to others considering the product

Vendasta is really the best when it comes to what they provide, especially on the alerting and monitoring side. While they have improved their feedback and "review getting" capabilities they still have a long ways to go there to catch up to other industry solutions. Vendasta is also a great company to use if you are looking to add social media marketing to your tool bag and they keep adding in new capabilities to their agency monthly. Don't be afraid to negotiate price because we feel that we got a great deal when we first signed up because we pushed back on a few things. Nonetheless, Vendasta is now a core part of our business.

What business problems are you solving with the product? What benefits have you realized?

We needed robust monitoring, alerting and reporting for all our our reputation marketing clients. We also like the extensive listing tracking and listing distribution to correct incorrect listings over time. Finally, we are using the agency interface quite frequently to enhance our social media and review response offerings. So, overall while the cost of entry was high it has all been worth it to us since it has helped us expand what we can provide to our clients.

Kate avatar
Kate from G2 Crowd

Learning about Vendasta?

I can help.
* We monitor all Vendasta reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.