What do you like best?
Our requirements are very demanding and complex. The Verenia Team has worked side by side with us to meet the challenges and produce an excellent Configure, Price, Quote (CPQ) and Lead, Sales Order, Parts Order, Warranty, Registration, Serial Tracking System! Along with this, the tools are available to create programs and reports with elaborate calculations. The Verenia Team has helped us create all the interfaces between our ERP and Shipment Tracking to eliminate redundant maintenance and manual updating.
Security is baked in, to allow levels of access to all the menus/options available.
We have just released our 3 version of the software and are ecstatic with the results.
We have no limit on the number of users (retail leads) or dealers.
What do you dislike?
When we first went live with the CPQ, the speed was really slow. (Intolerable)
It also didn’t work well on iPads at first.
We brain-stormed as a team and over 4 months increased the speed immensely.
The software now works with all browsers.
Recommendations to others considering the product
Plan for extra development if your demands are very complex.
What business problems are you solving with the product? What benefits have you realized?
We are providing our dealership network with a full service portal where they receive their leads based on consumers building product that is pushed right to their Quotes & Orders work bench. Leads can be quoted, then orders placed, external sales reps approve and plan shipments, to internal sales acceptance. Orders are put into our ERP and the invoiced info with serial numbers is pushed back to the web for warranty registration, service tracking for parts and warranty.
We use the CPQ to create our specs and order forms, and reports for dealers.
This is the front end to our total selling process.