What do you like best?
The part of the software that my company purchased was very robust, in terms of features and functionality. Although the learning curve to get up to speed was very steep, I was eventually able to get the software to do a lot more than I had originally intended for it to do (but it took several months to get to that point).
What do you dislike?
We purchased our software through a 3rd party vendor, who was very difficult to work with and was not very knowledgeable about the product. Again, the learning curve was a problem and the implementation did not go smoothly at all. In certain cases, the 3rd party vendor and Verint tech support weren't able to answer my questions and it took weeks to get responses / answers from the development teams that built their software.
The general usability of the software is also sub-par. It's difficult to tell what actions you're taking, as the UI is not very intuitive and lacks consideration of it's users. The stock reports were extremely tough to make changes to, so we ended up having to recreate them all in a separate BI / reporting tool.
Recommendations to others considering the product
I'd strongly recommend that you consider all of your options before committing to Verint. The implementation was a very long and arduous process.
What business problems are you solving with the product? What benefits have you realized?
We were looking to replace a "homebrew" system with something more turnkey. On paper, Verint's solution checked off most of the boxes for our requirements. In reality, we had to develop various workarounds and implement new processes to accommodate the unique business requirements that Verint did not meet.