Verint (Formerly Vovici)

(10)
3.4 out of 5 stars

Verint solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions.

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Verint (Formerly Vovici) Reviews

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Showing 10 Verint reviews
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Verint review by <span>Natasha J.</span>
Natasha J.
Validated Reviewer
Verified Current User
Review Source

"Great system for scheduls"

What do you like best?

I love that the schedules have specific activities color coded. Its easy to see what updates have be made to schedules. Swap board feature is pretty cool and efficient, If a coworker selects instant approval function, My schedule is update instantaneously.

What do you dislike?

I am a big fan of Verint, I currently have any dislikes with the program. I wish I had access to this at my other job.

What business problems are you solving with the product? What benefits have you realized?

We also use Verint Impact 360 for quality monitoring. The search function is easy to use , you can pull recorded calls for the entire year.

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Verint review by <span>Noah H.</span>
Noah H.
Validated Reviewer
Verified Current User
Review Source

"It does the job...but there's quite a learning curve"

What do you like best?

The part of the software that my company purchased was very robust, in terms of features and functionality. Although the learning curve to get up to speed was very steep, I was eventually able to get the software to do a lot more than I had originally intended for it to do (but it took several months to get to that point).

What do you dislike?

We purchased our software through a 3rd party vendor, who was very difficult to work with and was not very knowledgeable about the product. Again, the learning curve was a problem and the implementation did not go smoothly at all. In certain cases, the 3rd party vendor and Verint tech support weren't able to answer my questions and it took weeks to get responses / answers from the development teams that built their software.

The general usability of the software is also sub-par. It's difficult to tell what actions you're taking, as the UI is not very intuitive and lacks consideration of it's users. The stock reports were extremely tough to make changes to, so we ended up having to recreate them all in a separate BI / reporting tool.

Recommendations to others considering the product

I'd strongly recommend that you consider all of your options before committing to Verint. The implementation was a very long and arduous process.

What business problems are you solving with the product? What benefits have you realized?

We were looking to replace a "homebrew" system with something more turnkey. On paper, Verint's solution checked off most of the boxes for our requirements. In reality, we had to develop various workarounds and implement new processes to accommodate the unique business requirements that Verint did not meet.

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Verint review by Administrator in Market Research
Administrator in Market Research
Validated Reviewer
Verified Current User
Review Source

"Good for DIY"

What do you like best?

The ease of use. While the logic is a little backward from standard scripting logic, it's built in a way that is consistent and allows a novice to script. As a user building a basic survey for in-house 'DIY' research, the tool is straight forward both from a scripting and reporting vantage point. The ability to white-label adds to it's value as a DIY tool. From an end user perspective, the platform has clean themes and is built to be mobile friendly.

What do you dislike?

Not robust for complex survey scripting / logic (max diff, etc.) and the reporting is limited. There is also no support in APAC (China, Japan, etc. have a challenging UX). The lack of a mobile app also makes work oversees (and within North America) more challenging.

What business problems are you solving with the product? What benefits have you realized?

Our team uses the tool mostly for market research. Again, the ability for DIY online research is key within our business.

Verint review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Effective resource to manage employee productivity"

What do you like best?

Easy to read log reports of all employees. Great resource to manage productivity levels of each employee and look for insights. Provides valuable insights such as changing the schedule for workers that may get to work late.

What do you dislike?

Reports are generally very easy to read but do see an issue of micro-managing. Too much information available to managers.

Recommendations to others considering the product

Good tool for viewing employee productivity. However, I'm not entirely sure that all the information given by Verint is necessary. For example, websites should be coded in a way where the employee is protected from an invasion of privacy

What business problems are you solving with the product? What benefits have you realized?

Working with Workforce Management to ensure productivity is at its peak.

Verint review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Love this for scheduling! "

What do you like best?

I enjoy that I can easily check future schedules, sometimes a month in advance.

What do you dislike?

As only a user I cannot edit my profile very easily.

Recommendations to others considering the product

Take your time and you’ll definitely get the hang of it.

What business problems are you solving with the product? What benefits have you realized?

My company does not use this for shift swaps however it makes requesting time off a breeze and easily shows me any days that are already full with time off requests.

Verint review by User in Computer Networking
User in Computer Networking
Validated Reviewer
Verified Current User
Review Source

"Using Verint for Program and Project Post Assessments"

What do you like best?

I like how it is so customizable with regards to branching and conditional responses, that it has many formats you can choose, many ways to slice and dice the results and is cloud based.

What do you dislike?

The UI is old-looking, cumbersome, redundant and confusing.

Recommendations to others considering the product

The GUI needs improvement.

What business problems are you solving with the product? What benefits have you realized?

Post Project Assessments give us valuable feedback to improve the next time around.

Verint review by User in Accounting
User in Accounting
Validated Reviewer
Review Source

"Excellent tool for managing efficiency of employees"

What do you like best?

Detailed and accurate report of employee schedules, how productive they are on their shift and transparency in terms of who are my best performers.

What do you dislike?

I strongly believe that the system should be easier to use and it looks a little outdated to be honest. I see the potential for better/simpler graphs which should be easier to understand. Also, the UI has a lot of minor issues which causes confusion at times.

Recommendations to others considering the product

Consider making Verint easier to use. More user friendly.

What business problems are you solving with the product? What benefits have you realized?

Managing the productivity of employees in our business.

Verint review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Verint Review"

What do you like best?

I like the feature of being able to live record calls.

What do you dislike?

Frequently recordings will be of different agents than the agent whose name is attached to the file.

Recommendations to others considering the product

We are moving toward the upgraded version which I think should be a standard for large organizations.

What business problems are you solving with the product? What benefits have you realized?

Instant feedback to hold team accountable and provide specific feedback to improve performance.

Verint review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Concumer Insights Software "

What do you like best?

They offer an economical platform for users that do not need a full service option.

What do you dislike?

They do not support the platform except in major error instances - so you have to accept the current functionality

What business problems are you solving with the product? What benefits have you realized?

Cost effective way to do in house consumer insights surveys.

Verint review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"It works"

What do you like best?

I like being able to search for calls by agent sup etc

What do you dislike?

It crashes at the end of fiscal every year

Recommendations to others considering the product

Stop updating at the end of fiscal.

What business problems are you solving with the product? What benefits have you realized?

Na

Kate from G2 Crowd

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