What do you like best?
The fact that this software is developed by a mobile carrier makes it easy for use on a smart phone. People typically spend more time on their smart phones and hence, this is a convenient feature to use. While browsing websites, it is easy to integrate passwords in the software and keep it all organized. As long as the company keeps using Verizon services, this is a great app (since in addition to the fast Verizon network, this is a great service app to have).
What do you dislike?
The interface is not very friendly. It is easy to add passwords, but to edit, remove or customize preferences is not very straight-forward. At some point, it becomes annoying that the software asks for remembering passwords. It would be more beneficial to allow the user to make the choice of whether he or she would like to save passwords or not. Another big disadvantage is that the service is tied to Verizon. If I switch from Verizon to another phone carrier service, I am not sure how reliable is it to use the software on another carrier's network or phone device.
What business problems are you solving with the product? What benefits have you realized?
The software helps the business operations by keeping all the business software passwords organized and in one application. Companies that use Verizon for their phone service find it more convenient since the software easily integrates into the Verizon service. The fact that the software is installed on Verizon phones, decreases a lot of concerns on security.