Versai can be customized to collect and utilize almost any information you need. We can track every visit and purchase by a patron, print membership cards instantly, and add important survey questions for grants that automatically appear at the beginning of each sale. You can even add discounts directly to their account that automatically apply when you select them.
The reports are inefficient and complicated. We were hoping this software was going to simplify reports, but instead I find them more difficult than any of our previous programs.There is no way to add gift shop sales and admission sales together to determine total daily deposit - you have to print a report for each and manually calculate. Sales tax and admission tax are only found one, total payment type on another, and transaction detail on yet another. We have to print 5 different reports to complete closing paperwork. Visually Versai is hard on the eyes - there are way too many buttons to click for transactions and data entry, and several unnecessary fields available, sometimes even asking for information already provided again.
There is absolutely no helpful support and troubleshooting options. The "Help" section covers just a handful of topics in brief detail - and they aren't topics you would even need help with. We are frequently contacting technical support to help us with issues while we adjust.
Grant tracking information (i.e. zip codes, ages) is simplified and programmable to automatically apply to every transaction. Membership cards no longer have to be mailed - information we need on memberships can instantly be inputted instead of passing paperwork off to someone to manually process. Complete drawer counts are required to begin daily sales.