What do you like best?
Vertex SMB solution is a light weight solution which is easily to implement. The API interfaces also were simpler and easy to map and go live into production. The Vertex SMB user interface is also easy to configure and number of steps are minimal to complete configuration which helps to roll changes faster.
The solution is designed such that business users can put in minimal needed information and go live with the product.
What do you dislike?
Vertex SMB does not have the ability to provide different versions for testing and for production.It would be great to have a testing instance available as a complementary version to support the production version which is licensed. The navigation experience between the different screens also can be improved so that it is a seamless experience. Reporting interface also can be made better so that the combined business user experience is better.
Recommendations to others considering the product
Easy to administer, use and deploy for small and medium businesses
What business problems are you solving with the product? What benefits have you realized?
Ability to expand fulfillment locations due to the flexibility to calculate tax based on the ship from location provided by the vertex implementation
Ability to automate sales and shipping tax calculation based on the states where business is registered and based on the ship to location
Ability to store customer tax exemption data in a centralized repository for audit purpose.