What do you like best?
My favorite part about working with VidYard is the fact that they have the technology and expertise of a fortune 500 company, but the customer service and professionalism of a small business shop. If I have a problem (which is rare), they treat me like their #1 customer, and I know they have hundreds.
My Account Manager has been promoted twice I think in the time I've been with them, and although he is not technically my account manager anymore, he is always answering my emails and handling my questions. That to me is service....
They also don't up-charge you for anything. If they make improvements to the UI or UX, they make them and provide them to you.
What do you dislike?
Not much. I know when features are coming out in advance and I want them to be out quicker. That's not their fault, its just a roadmap timeline is all.
Recommendations to others considering the product
If you want the best technology, with the best service, they are the team. Truly a great company to work for. I don't think "no" is in their vocabulary.
What business problems are you solving with the product? What benefits have you realized?
We now have a dedicated channel for our video/media plan. We are using it directly with our demand gen efforts and driving traffic, and more importantly leads, through our funnel and increasing our opportunities and revenue.
The main benefit of having VidYard other than their video expertise and resources, is the fact that you have a channel dedicated to only your content. No more YouTube recommended videos with latest news videos or something like that. You know your viewers are going to only watch your content.