G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

ViewPoint Cloud

4.3
(5)

ViewPoint Cloud is a software that lets governments customize their online workflows to manage permit requests from intake to issuance.

Work for ViewPoint Cloud?

Learning about ViewPoint?

We can help you find the solution that fits you best.

Find the Right Product

ViewPoint Cloud Reviews

Ask ViewPoint a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 5 ViewPoint reviews
LinkedIn Connections
ViewPoint review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Program for Town Permitting!"

What do you like best?

We use ViewPoint to permit special events, photo/film shoots, and camping events in a small mountain town (population ~6,000). I love the fact that this program has streamlined our timing on applications and permits by a large margin. I also really appreciate having a support team online and available every day and they are always very quick to respond.

What do you dislike?

We are still fairly new to the program, so most of our issues can be solved after asking a quick question to support. Right now the one thing I would like to see is the ability for an applicant to electronically sign a document that is sent to them at the end of the application process.

Recommendations to others considering the product

This program can do so much for your business, regardless of industry.

What business problems are you solving with the product? What benefits have you realized?

This program has immensely streamlined our permitting process by allowing all departments to have 24/7 access, ability to comment and review applications for all to see, and by shortening an application turnaround time by days, even weeks in some cases.

Sign in to G2 Crowd to see what your connections have to say about ViewPoint Cloud
ViewPoint review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"ViewPermit Project Manager"

What do you like best?

ViewPermit base product. Flexibility and configuration ability with product.

View Inspect product.

Reporting capability.

What do you dislike?

1. Enhancement acceptance and ability to meet new needs (beyond configuration capability)

2. Other than Inspection Services permits of building, electrical, gas, mechanical and plumbing many permits/licenses in the Online Permit Center have bugs/ issues and cannot be used. It has taken 2 + years to get several Fire Permits to run successfully and debugged. Many issues are with default values and editing of input data. Many data field are not appropriate for the specific permits and the required/ not-required data fields are not setup for all permit types or for all screen fields. Custom data fields are not available for all permit/ license types. We need configuration setting to manager both availability for new permits and renewal of existing permits. We need configuration setting to ignore licenses for renewal for a specific date or before. Express permits do not have correct expiration dates in OPC (default to entry date not the specific configured expiration date) Many customer what more permits/ license to be support online but these issues stop this from happening.

3. Communication. Release changes. Only recently has the release notes come out before the actual release date. This should happen at all times. No release notes are provided for small fixes but are needed. Example:. only recently did we become aware of Inspector assigned capability for Fire Permits. Communication of contract expiration dates and new fees only appear near end date. Municipalities have budgets that are set 6 or 12 months before. Communicate License renewal and fee changes earlier in the process.

Recommendations to others considering the product

See earlier information

What business problems are you solving with the product? What benefits have you realized?

Provision and Streamline municipal services on permits/ licenses.

Providing online services for permits/ license to residents, contractors and local businesses.

Providing tablet based services to field inspectors for productivity and to improve data quality and timely data.

Providing over the counter support for customers of permits/ licenses, inspection and certificates.

Timely receipt of payments and transfer to Municipal bank accounts.

Providing permit/ license information for pubic access and use.

What Other Vertical Industry solution do you use?

Thanks for letting us know!
ViewPoint review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"Viewpermit"

What do you like best?

Very good product, great price for small to medium jurisdictions who can not afford a fully customizable product. Good project management function, and easy to create new permit types, reports, etc.

What do you dislike?

The primary desktop screen is too busy and can not be manipulated or altered to only include the fields you need. The text is also too small. Also do not like the outside "report builder" program that is used to create forms, letters, etc.; it is extremely difficult to use.

Recommendations to others considering the product

Pay to have on-site training if you have cumbersome processes.

What business problems are you solving with the product? What benefits have you realized?

We've been able to streamline our permit intake and project tracking process. We've also been able to customize licensing process.

ViewPoint review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Positive Experience"

What do you like best?

Ability to enter permits online. The software allows us to have a primarily all digital solution to our permitting needs

What do you dislike?

Could not tackle complex queries, could not mark up plans directly related to the permit, some of the fee structure is missing components. Permits of different types cannot be linked to each other even if they are related.

Recommendations to others considering the product

Be sure to confirm that all of the features you need are fully supported by viewpermit, or can be implimented.

What business problems are you solving with the product? What benefits have you realized?

Online permitting system that is flexible and allows for easy of use and communication with the end user.

ViewPoint review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"ViewPoint as it pertains to Municipal Permitting "

What do you like best?

The "Workflow" construct is intuitive and very functional when designing.

What do you dislike?

When assigning multiple people overlapping authority on the same workflow item, it generally pick one or the other not both.

What business problems are you solving with the product? What benefits have you realized?

Municipal permitting: Building Permits, Trench Permits, etc.

Kate from G2 Crowd

Learning about ViewPoint Cloud?

I can help.
* We monitor all ViewPoint Cloud reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.