VinSolutions

(27)
4.2 out of 5 stars

Only VinSolutions can do it all. Our complete package of car dealership software solutions is built around our industry-leading CRM. That means your people and processes are always connected to today’s customers, so you can make every connection count.

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Showing 27 VinSolutions reviews
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VinSolutions review by <span>Jessica M.</span>
Jessica M.
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Offers powerful insight

What do you like best?

Keep us organized and current up to date with all elements and sections we need the attention to. Easy to manage.It's a great platform, it's a great product.

What do you dislike?

The updates. they changed the user interface and changed the log in which made it confusing for some employees. .Support isn't good

What business problems are you solving with the product? What benefits have you realized?

The amount of data from our customers that is coming in to us is overwhelming. There are enormous amount of sectors that we need to utilize for a business such as email voicemails and just contact information from clients as they come into our dealership. The benefits I realized from this dealership software is it allows our customer service to utilize the information from our customers in different platforms and input them into an entry form extremely easy so that we can get all of our information at our fingertips

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VinSolutions review by <span>Nicole V.</span>
Nicole V.
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Easy to use and navigate

What do you like best?

VinSolutions is extremely easy to use and to navigate around. There are several ways to search for customers and/or vehicles. You can send distribution emails and contact all of your customers at once. It saves time.

What do you dislike?

I dislike, A LOT, there VinSolutions chooses to update their systems during business hours. It's a HUGE downfall. There has been many times that we can't do anything for 45 minutes to an hour due to the system not working. It can get quite nerve-racking.

Recommendations to others considering the product

It's a very easy tool to use, I would recommend it. Just keep in mind that they do like to do their updates during business hours and that there are potential hours lost. Other than that, it's a great tool!

What business problems are you solving with the product? What benefits have you realized?

Benefits include allowing us to keep in touch with the customer appropriately. We can schedule a process to allow our follow up to take place accordingly to what is going on with the customer.

What Car Dealer solution do you use?

Thanks for letting us know!
VinSolutions review by <span>Rene B.</span>
Rene B.
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I've used many other CRM's over 15 years and this is hands down the best one

What do you like best?

I think that Vinsolutions is Simple to use and explore; easy to navigate; great to use while at home, away from the dealership, to keep in touch with clients. . The steps that you take to add customers is very little vs competitors. The search makes it relatively easy to find clients.

What do you dislike?

I don't like that you can't sort the To do List by day or time.

What business problems are you solving with the product? What benefits have you realized?

Setting up a process in Vinsolutions is easy to do and make following up with customer very easy for all parties.

VinSolutions review by Administrator in Automotive
Administrator in Automotive
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Overall Good Software, but lacking some major components

What do you like best?

The website application is overall easy to utilize. Offers call tracking. Some good reports. Lots of customization for the sales processes. Easy to send email campaigns or task campaigns.

What do you dislike?

Mobile app is clunky. Hard to really accurately target your email campaigns without the add-on data mining upgrade. Integration when pushing information to CDK from desking can be frustrating (taxes, accessories, etc.) Pushes to Dealertrack when a Company or Co-buyer is on the deal is frustrating.

Recommendations to others considering the product

When setting up Vin, be sure to work with the set-up team with all your desking add-on codes for your CRM so they accurately push.

What business problems are you solving with the product? What benefits have you realized?

Tracking customer contact from our sales department. Sending marketing campaigns. Sales processes. Finance Desking.

VinSolutions review by User
User
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It’s amazing!

What do you like best?

Vin has saved us time and made us quite a bit more money! We’re working to get all three of our stores on this program!

What do you dislike?

Only down side is that is not very customizable in the way you can store out tasks. The freshest leads aren’t always able to be seen right away.

Recommendations to others considering the product

Switch to Vin if you would like your follow up more efficient!

What business problems are you solving with the product? What benefits have you realized?

Every since switching one of our stores to Vin, we have been able to keep better track of the traffic flow and follow up process. We are seeing quite a few more sales as a result!

VinSolutions review by <span>John B.</span>
John B.
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VinSolutions — An Antiquated CRM with Great Functionality

What do you like best?

•Offers a wide spread of reporting from Inventory to Leads

•The best Lead Source Summary of all the CRMs built for Dealerships

•Customer Support is great and will help users build dashboards/reports of any kind

What do you dislike?

•Some features such as the Lead Source Summary were removed during the most recent upgrade

•Expected features may not be native to the base edition and require a special dashboard to be built for them

•Appearance is awful and navigation is confusing

Recommendations to others considering the product

If you aren't afraid to build out a dashboard or two, VinSolutions will offer substantially more features than any other automotive CRM.

What business problems are you solving with the product? What benefits have you realized?

•Lead tracking and reporting

•Inventory reporting

•Quality control on phone calls, internet leads, customer management

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