What do you like best?
We've had a couple of incidents where an infected file was executed and unfortunately it was a threat that was too new to have been caught by any of our protections.
After immediately quarantining the affected computers, we reached out to VIPRE support, and requested assistance. They had our backs to the very end of this. They logged into the infected computers, and ran through an analysis/investigation cleaning any infections. FULL-SERVICE support like this is hard to find, and it's standard for the VIPRE Business Premium product we're utilizing these days.
What do you dislike?
We weren't too happy with the fact that the infection got past out antivirus software. The policies management interface could stand to use some more work, especially when updating multiple policies at once. Technical support seems to be a bit limited, and call wait times have been around 15-20 minutes.
Recommendations to others considering the product
Look at how many licenses you think you need, and if you are going to support mobile devices as well. Each mobile device takes a separate license. The same licenses apply to both PC as well as mobile device.
What business problems are you solving with the product? What benefits have you realized?
Our business needs a product that is easily managed from a central console. Many of these type of products offer this, however, for the most part VIPRE's management console is quite easy to use.