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Vision Critical

4.4
(35 reviews)

Vision Critical's cloud-based customer intelligence platform helps companies build engaged communities of customers for ongoing, real-time feedback and insight.

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Vision Critical Features

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

90%
(Based on 21 reviews)

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

84%
(Based on 22 reviews)

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

84%
(Based on 22 reviews)

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

82%
(Based on 22 reviews)

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

86%
(Based on 20 reviews)

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

84%
(Based on 12 reviews)

Real-Time Analysis

Analyze collected feedback near or in real-time.

83%
(Based on 21 reviews)

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

83%
(Based on 15 reviews)

System Management

Security

Provides a secure and compliant system.

89%
(Based on 20 reviews)

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

85%
(Based on 17 reviews)