What do you like best?
It is very difficult to assess what is best, if I were to describe it in one word, I would say: integration. The most important in the work of the press editorial is efficient communication, thanks to the integration of several communication channels, we no longer have to think which message was last ... all in one place ... We have had this for a long time.
What do you dislike?
The possibility of integration with SMS providers in Poland, eg SMSAPI, and a greater number of integration and single sign-on capabilities (SSO) would definitely be useful.
The rest is as it should be.
Recommendations to others considering the product
Test it and convince yourself ...
What business problems are you solving with the product? What benefits have you realized?
Above all, we managed to solve the problem of out-of-date messages (now we know who wrote back to someone ... earlier there was a mega problem, it happened that we responded to 1 e-mail several times.) Communication in Editorial Office has improved significantly, but our readers see results, now instead of waiting 3 days for it to be checked by an e-mail, they receive a reply within a dozen or so hours, often even a few minutes.