I have had difficulty with the account managers and have had to express my concerns a few times. They even assigned a new manager to me once...unfortunately did not tell me....and I eventually contacted them to find out why my order had not been processed. I was told I had a new manager and that the 'old manager' had been only there temporarily and so 'obviously' was not receiving my emails. Well, it was not obvious to me. When I expressed my concern over that situation and the original account manager, I found the woman very condescending. She never apologized or even made an attempt to commiserate in anyway. I now have a new account manager and so far things have gone very well.
So...to sum it up. First account manager was amazing! Then I was notified I had a new one. She was absolutely awful and did a terrible job. I expressed my concerns about that. Then she went on vacation and I was assigned a temporary one. He apparently returned to his old position when account manager #2 came back from vacation. Unfortunately, no one notified me that I wasn't supposed to be sending letters to him and, of course, account manager #2 never contacted me at all. Now I have account manager #4 who has done well so far.
No apologies, no expressions of understanding, lackluster to poor employees who were supposed to handle these situations. Over a month of waiting for products we were supposed to have in less than a week!
I would add that we are a Corporate user and I certainly expected a more professional staff to work with.
Finally, we have had this corporate account for less than a year and we have already had several issues.