More often than not, the quality of the products I have received has been unacceptable -- from colors being wrong, to weird printing issues that have rendered products unusable. I have had several different reps that changed at the drop of a hat with no explanation, one of whom never responded to me. I had to call and ask to speak to a supervisor before I was assigned my third rep, who was slightly more responsive, but not by much. When I had a major issue with a product while traveling, I was left with no solution, leaving me with embarrassing items to hand out at a national conference. I cced the supervisor I spoke to on the email about that product, in which I told my rep how unhappy I was and how I was no longer interested in using the service, and no one followed up with me. Leads me to believe they are either way busier than they can handle or they just don't care about customer retention. I was expecting this service to be a better option than the regular VistaPrint that would make my life easier, but it only added more headaches. I have since stopped using the service and have given my company's business to a different printing company.
If you need no support and aren't concerned about quality of products, this could work for you, but it's unacceptable for a professional business.