We are Loging ticket for all over clients. Vivantio is over major Ticketing tool.
Which makes easy to log the ticket and also for analysis the issue and check the time logs and also its very fast to compare with others.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
available in USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
I am very happy with the tool..i do not have any dislikes in viavantio.
Anytime we come up with any issues Vivantio is quick to resolve our issues....
Majairoly No other dislikes about this Product overall.
This is a knowledge base for our team but it's tailored for a help desk. We are using it because our manager uses the sister product for the helpdesk. It is not a fit for tracking the data (servers and problems) that we have. It is in use because we were forced to use it--that's all. This is not a fault of the software but we will not be using it a year from now because a sharepoint list can be tailored to our needs and be simpler to manage as well as be available for all company users. Even outlook task sharing--which was in use before was simpler to manage for our use case.