Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Displays important metrics relating to performance.
Tracks time worked on a ticket.
(Based on 24 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 17 reviews)
Enables employees to view the status of their tickets.
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.