VMware Service Manager

(56)
4.0 out of 5 stars

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

Work for VMware Service Manager?

Learning about VMware?

We can help you find the solution that fits you best.

VMware Service Manager Reviews

Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 56 VMware reviews
LinkedIn Connections
VMware review by Schqueatta J.
Schqueatta J.
Validated Reviewer
Review Source

"VMWare"

What do you like best?

I like how easy it is to use the application. It's very user friendly and easy to set up. I was able to remote in anywhere I had an internet connection which made working from home more convenient. I was always able to get work done anywhere at anytime.

What do you dislike?

There were no way to calculate depreciation. I've found some software that does and this is not a product that does. Sometimes, when the system was down, it made it hard to get anything done. If you're not able to access the remote desktop there is no workaround to work.

Recommendations to others considering the product

Quicker responses when the system crashes and work at home agents aren't able to log in and do work.

What business problems are you solving with the product? What benefits have you realized?

It integrates with the current product we already use to manage trends in the data we sale.

Sign in to G2 Crowd to see what your connections have to say about VMware Service Manager
VMware review by Amy L.
Amy L.
Validated Reviewer
Review Source

"Provides Great Functionality but is not without issues"

What do you like best?

The functionality is great. I can now work from any location with a secure internet connection and have access to ALL of my files and programs as if I was sitting at my desk in the office. I could even connect with a tablet. It operates really well. There is no noticeable lag time. I can accomplish many more tasks with this program.

What do you dislike?

When working remotely, sometimes it will disconnect from your profile randomly and you have to reconnect, which could take a while. Every time there is an update, there seems to be a complication in it implementing the update. All profiles should be the same base set-up, or there are complications in the few customized profiles.

Recommendations to others considering the product

Make sure to evaluate the needs of all of your staff, not just the majority, as it is more difficult to customize for smaller groups or individuals among the company.

What business problems are you solving with the product? What benefits have you realized?

The benefits are large. Our staff can work remotely, if there is bad weather, our office building shuts down or loses power, or any unforeseen circumstance. With this program, the work can still get done no matter what is thrown in our way.

What Service Desk solution do you use?

Thanks for letting us know!
VMware review by Bobby W.
Bobby W.
Validated Reviewer
Review Source

"VMWare Service Manager"

What do you like best?

what I like best about VMSM is the ability to automate the processes that are needed to manage our Virtual Server environment.

What do you dislike?

sometimes the product is a little slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. a little more visual indicators would be nice to see to let you know that something is going on.

Recommendations to others considering the product

pretty much anything that VMWare is worth trying at least once. I know for our company anything that they have offered has helped us in the long run. Some of the products are a little hard to get going, but once you do, they tend to run themselves.

What business problems are you solving with the product? What benefits have you realized?

we've been able to deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way.

VMware review by Administrator
Administrator
Validated Reviewer
Review Source

"VMware Service Manager for IT service provider to provide application support"

What do you like best?

VMware Service Manager manages large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate.I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change management etc are easy to setup up out of the box.This tool is just a great solution for cloud environments

What do you dislike?

One thing I didn't like VMware is slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. A little more visual indicators would be nice to see to let you know that something is going on.Configuring a Virtual machine and the time it takes to configure is very long

Recommendations to others considering the product

VMware is a great option to assist in everyday needs when accessing remotely.Use it if you have to handle big data technologies.

What business problems are you solving with the product? What benefits have you realized?

Managing Cloud-based IT services of our organization. VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products.It allows us quick easy way to distribute work among team and pass to other teams when needed.

VMware review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"Powerful and flexible ITSM application"

What do you like best?

The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box.

It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change.

Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches.

What do you dislike?

The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application.

Recommendations to others considering the product

It would be best to consider the alternatives in the market. The VMWare application is a good option if you have other VMware products that you might want to integrate it with.

What business problems are you solving with the product? What benefits have you realized?

Incident management, problem management, configuration management, Knowledge base, change management and service catalogs.

VMware review by Timothy M. Z.
Timothy M. Z.
Validated Reviewer
Verified Current User
Review Source

"Best Server Virtulization platform for building and tesking"

What do you like best?

One of the widely used Virtualization software, with lot of support and patches and Core features such as VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System.

What do you dislike?

Some missing storage features on the Hyper-V, and high prices. at some point some operating system keep crashing while trying to install, I also find it difficult using vagrant.

Recommendations to others considering the product

I find this tool as one of the widely used and best virtualization software, that comes with lots of features and support as well.

What business problems are you solving with the product? What benefits have you realized?

Enables the migration of powered virtual machines from one physical server to another with zero down.

It has help me setup and configure lot of Test Servers on different environments.

VMware review by User in Information Services
User in Information Services
Validated Reviewer
Review Source

"VMware Service Manager is a good platform for DevOps virtualization"

What do you like best?

VMware Service Manager can support various IT virtualization environments - physical servers, virtual servers or cloud-based services. It is easy to scale and replicate virtual environments across different servers, which enables quick IT response for changing software development requirements.

What do you dislike?

The future development roadmap of the VMware Service Manager was unclear. The web interface is limited for IE only. Workflow engine is not very much intuitive and requires detailed knowledge of the operation you would like to perform.

Recommendations to others considering the product

Know the product roadmap and its new capabilities. It is hard to upgrade to the new releases.

Validate terms of support, which in many cases are unclear

What business problems are you solving with the product? What benefits have you realized?

Scale up and scale down IT virtualization infrastructure

Enforcing infrastructure approval policies across different IT teams

Reducing IT cost by enabling Cloud services management and connectivity to other VMware environments

Productivity improvement for software development by quickly responding to the ir DevOps requirements

VMware review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Ok experience with VMware"

What do you like best?

VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks.

What do you dislike?

The software was moderately reliable, I experienced at least a few instances of errors each day using it which required a reboot of the computer I was using. This interrupted a few meetings and was a bit frustrating when it happened during meetings or presentations.

Recommendations to others considering the product

VMware is a great option to assist in everyday needs when accessing remotely.

What business problems are you solving with the product? What benefits have you realized?

This software allowed me to work remotely from my home office which was invaluable in my work with multiple office locations and hospitals to visit each day.

VMware review by Bima N. A.
Bima N. A.
Validated Reviewer
Verified Current User
Review Source

"Good Server Virtulization"

What do you like best?

- Troubleshoot physical

- A lot support like VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System

- The ease of integration

- Easy to use remotely configure and troubleshoot vm machines

- Good Service desk module

- Best Workflow module

What do you dislike?

- Price is expensive

- Missing storage features on the Hyper-V

- Hard to solved VXLAN

Recommendations to others considering the product

Must be low budget for startup company or personal.

What business problems are you solving with the product? What benefits have you realized?

- Easy setup and configure lot of Test Servers on different environments.

- The cloud access is really best benefit.

- Remote is best solved.

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Complete you SDDC story"

What do you like best?

This is one of the main piece to complete your Software Defined DataCenter Story. This provide ability to virtualize your network. A software defined network with make your day to day networking need agile, lower your cost to manage it. Expand the network beyond the traditional VLAN boundary. Spin up and Teardown network on demand.

What do you dislike?

Debug ability when there is some failure. Its very hard to determine if the problem is in the physical layer or virtual layer. VXLAN also relies on central controllers. Thus determining the problem is at VTEPs or Controllers is difficult.

Recommendations to others considering the product

Highly recommended to move the your infrastructure to software defined networking. This also helps build a Private Cloud infrastructure where VSM can provide L2, L3, load balancer, firewall etc services.

What business problems are you solving with the product? What benefits have you realized?

1) With traditional VLAN we were only able to create 4096 networks. Thus for a growing business we were quickly running out of VLAN to isolate our broadcast domain.

2) VLAN were not extending our geographical sites. E.g. One of our host was in USA and other in India. We wanted them to be part of same VLAN. Traditional VLAN does not support this. We were able to solve this using VXLAN.

VMware review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Great program! Easy to use! "

What do you like best?

I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough.

What do you dislike?

Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened.

Recommendations to others considering the product

This program is well worth the time and effort that a company can take actions in training employees to use. It broadens the working environment and locations that an employee can work from.

What business problems are you solving with the product? What benefits have you realized?

It gives us the opportunity to work from home and not have to worry about traffic or having to work around weather conditions.

VMware review by Executive Sponsor in Retail
Executive Sponsor in Retail
Validated Reviewer
Review Source

"The standard in Server Virtulization "

What do you like best?

As a leader in Virtualization software, the VMware service manager provides the Core features of VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System, essential to managing a world class VM environment.

What do you dislike?

There is still room for improvement with the user interface to make it more intuitive. Additional tools or features to help analyze and identify root cause of issues, particularly helping determine if the source of the issue is at the physical or virtual layer. The solution cost can be improved.

Recommendations to others considering the product

If you are not already headed there, It is the way to go long term. VM does not need to need to be the sole technology in your data center, but it should be the lions share.

What business problems are you solving with the product? What benefits have you realized?

Providing a more cost effective data center environment that allows for scalability and responsiveness to business needs while being reliable and manageable.

VMware review by ᕓɪͼҟɪ .
ᕓɪͼҟɪ .
Validated Reviewer
Review Source

"Great Software"

What do you like best?

Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow.

What do you dislike?

I haven't had any negative experiences from using this software. It has been extremely beneficial so far.

Recommendations to others considering the product

VMware Service Manager is a useful product that allows users to manage and control IT-services and workflow in a physical, virtual, and cloud-based environment. It is user-friendly and offers many beneficial tools and features.

What business problems are you solving with the product? What benefits have you realized?

Team members are able to manage IT-services and control workflow in physical, virtual, or cloud-based environments.

VMware review by Brian K.
Brian K.
Validated Reviewer
Review Source

"Great management"

What do you like best?

The ease of management from a single pane of glass makes this really awesome

What do you dislike?

it is definitely rather costly, but well worth the expense with the amount of time it saves your admins

Recommendations to others considering the product

Give it a test drive and let their experts show you all the benefits. You'll be surprised and very pleased with all of the amazing capabilities this product is capable of.

What business problems are you solving with the product? What benefits have you realized?

overal db management by the IT staff, protection and security as well.

VMware review by Ian N.
Ian N.
Validated Reviewer
Verified Current User
Review Source

"Easy integration into our system"

What do you like best?

The ease of integration that came with the software. It was easy to plan out its place within the environment.

What do you dislike?

Interrace could be updated slightly. It seems a bit outdated compared to other tools in use currently.

What business problems are you solving with the product? What benefits have you realized?

It allows an added measure of management that was not previously available with the level of integration provided.

VMware review by Marc J.
Marc J.
Validated Reviewer
Verified Current User
Review Source

"VMware was a great fit for my company"

What do you like best?

Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful.

What do you dislike?

Encounter some minor compatibility issues with processing software on older computer systems use in the workplace.

Recommendations to others considering the product

Much better than Osticket at all levels (cost, ease of use, support).

What business problems are you solving with the product? What benefits have you realized?

Facilitates use of the cloud to access off-site resources and programs.

VMware review by Jeyanthi M.
Jeyanthi M.
Validated Reviewer
Review Source

"VM ware has been helping us to re[plicate our application servers."

What do you like best?

the best thing is we used it to replicate our application servers for multiple language OS deployment, with different timezones, and its the best for all dot net based web applications and server based databases.

What do you dislike?

its bit slower than normal servers for some big applications with multiple SQL installed.

What business problems are you solving with the product? What benefits have you realized?

we tried to solve server deplyment with real time interactive web applications and the benefits are with single VMware we could be able to use 6 different installations

VMware review by Alaina C.
Alaina C.
Validated Reviewer
Review Source

"Good Product, easy to use"

What do you like best?

It is easy to use and learn. I did not have a lot of experience with this but what I did use I found to be pretty straight forward.

What do you dislike?

I did not get to use this much because I did not work on that side of the company so I have nothing bad to say.

What business problems are you solving with the product? What benefits have you realized?

It is for data warehousing and storage.

VMware review by Administrator in Civil Engineering
Administrator in Civil Engineering
Validated Reviewer
Review Source

"Quality ticketing system"

What do you like best?

Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well.

What do you dislike?

It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it.

Recommendations to others considering the product

Best of all used.

What business problems are you solving with the product? What benefits have you realized?

It allows us quick easy way to distribute work among team and pass to other teams when needed.

VMware review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Powerful automated IT service managment"

What do you like best?

The VMware service manager is fantastic.

What do you dislike?

The VMware service is improving product.

Recommendations to others considering the product

I strongly suggest to try out the automated service for few months and see the results.

What business problems are you solving with the product? What benefits have you realized?

These are the benefits that I have observed:

1- Provides cloud consumers a unified experience resources.

2- It simplifies the requests for cloud resources.

3- Full access to resources with the flexibility for options to modify services.

4- Establishes to other VMware solutions to provide closed loop cloud services.

5- Eliminates bottlenecks while enforcing the policies through automation.

VMware review by Eric H.
Eric H.
Validated Reviewer
Review Source

"Excellent Product"

What do you like best?

Excellent product and customer service. We use it at our work.

What do you dislike?

It would be nice if VMware had a live chat feature for technical support.

Recommendations to others considering the product

It's a great product. I highly recommend it.

What business problems are you solving with the product? What benefits have you realized?

We use it for our service desk software and love it. It simplifies our support and services.

VMware review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to use for Mac laptop"

What do you like best?

User friendly UI. Easy to install and maintain.

What do you dislike?

Felt it takes more disk space and little too heavy on low end macbook pro.

Recommendations to others considering the product

Use it if you have to handle big data technologies.

What business problems are you solving with the product? What benefits have you realized?

I was using to manage ubuntu with Hive, Hadoop and airflow installed on it.

VMware review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Remote Desktop made easy"

What do you like best?

The VMware service manager works very well when we use it to install and manage different applications on cloud platforms making it very simple to handle IT related tasks in a much efficient manner.

What do you dislike?

Vmware service manager sometimes needs to be rebooted in case the OS package installed gets corrupted or runs with less available space on the server.

What business problems are you solving with the product? What benefits have you realized?

We have installed remote desktop services through VMware service manager and applications on cloud that can be easily handled without any issues.

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Secure and Easy to Use!!"

What do you like best?

This product is organized and easy to use. Allows for secure access when working remotely. Allows staff to stay connected.

What do you dislike?

Sometimes I have issues connected remotely. It likes to disconnect and takes a while to reconnect.

Recommendations to others considering the product

It is a great product for your company. Give it time to get working and at least try it once.

What business problems are you solving with the product? What benefits have you realized?

We have a lot of staff in our office that work remotely and this product allows them to do this securely.

VMware review by Andrea G.
Andrea G.
Validated Reviewer
Review Source

"VMware Review "

What do you like best?

That it allows me to access my windows machine on my MAC.

What do you dislike?

I've had troubles with VMware not crashing. Not sure if it was my profile or the actual software.

What business problems are you solving with the product? What benefits have you realized?

It's been awesome to switch from my windows machine back to my MAC.

VMware review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Using Vmware"

What do you like best?

What I like best and is most beneficial in my opinion is the workflow module and the Service desk module.

What do you dislike?

I wish there was a way to customize the software to match individual and company needs. Maybe a questionnaire to get familiarized with the user.

Recommendations to others considering the product

The cost and ease of support are commendable. The customer service is also extremely beneficial and helpful. I would definitely recommend.

What business problems are you solving with the product? What benefits have you realized?

VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products.

VMware review by User in Defense & Space
User in Defense & Space
Validated Reviewer
Review Source

"Robust and highly customizable."

What do you like best?

My company has been using VSM for a few years now. We have been able to integrate a tremendous amount of our day-to-day processes into the tool.

What do you dislike?

The user interface isn’t quite the easiest to use, initially, but becomes easier in time.

What business problems are you solving with the product? What benefits have you realized?

We have streamlined many of our corporate processes by using the tool. Many of our repetitive tasks have been integrated into the tool which save time and have cut costs tremendously.

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"VMware Service Manager_Review Shivakumar"

What do you like best?

It makes IT Healthcare like much easier, secure and most reliable. You can content you client domains/networks with the most secure way possible.

What do you dislike?

Nothing as of now.. keep up the good work!

Recommendations to others considering the product

Keep up the good work! work ion the UI

What business problems are you solving with the product? What benefits have you realized?

Accessibility, connecting with client domains (Healthcare production (live), Certification, testing). By connecting to client domain via any network from anywhere with at most secured way! (from personal laptops, having installed the VMware)

VMware review by User in Construction
User in Construction
Validated Reviewer
Review Source

"VMWare review"

What do you like best?

The ease of managing large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate.

What do you dislike?

It still sets the default to FAT32 instead of NTFS for file systems when imaging. Other than that I really like the product and perhaps that is something they corrected in a newer version?

What business problems are you solving with the product? What benefits have you realized?

Managing large virtual machines for server and file storage solutions for a large construction company.

VMware review by Shane E.
Shane E.
Validated Reviewer
Review Source

"Full Featured and easy to use"

What do you like best?

Easy of use and ability to make changes quickly

What do you dislike?

Sometimes are version can be slow and crash

What business problems are you solving with the product? What benefits have you realized?

One stop access for service desk

VMware review by Romario G.
Romario G.
Validated Reviewer
Review Source

"Vmware Service Manager Rocks! "

What do you like best?

How easy it is to remotely configure and troubleshoot vm machines. The tool makes it easier to work with ou trouble users without having to frustrate them. This tool is just a great solution for cloud enviroments

What do you dislike?

we havent reallyy dugged that deep to notice some of its bad qualities but we are having issues with Driver configurations

Recommendations to others considering the product

It will make your life easier!

What business problems are you solving with the product? What benefits have you realized?

the remote side of the business. this tool definetly beat some of the other remote system we've used in the past

VMware review by Maurilio F.
Maurilio F.
Validated Reviewer
Review Source

"Virtualization is Maximun"

What do you like best?

POwer force of virtualization os ambients computation!!

What do you dislike?

easy for configure and less support formats for images.

Recommendations to others considering the product

Using with server base linux is best!

What business problems are you solving with the product? What benefits have you realized?

Vistualization high ambients critical.

VMware review by Alejandro Daniel D.
Alejandro Daniel D.
Validated Reviewer
Review Source

"very satisfying"

What do you like best?

great user experience, easy to learn and get used to

What do you dislike?

linux (ubuntu) version of VMware Horizon Client not very stable

What business problems are you solving with the product? What benefits have you realized?

virtual acces trought VMware Horizon Client

VMware review by Ashok K.
Ashok K.
Validated Reviewer
Review Source

"Best software available to maintain virtual machines"

What do you like best?

Best software available to maintain virtual machines

What do you dislike?

There is nothing much I dislike in this software

What business problems are you solving with the product? What benefits have you realized?

Maintenance of virtual machines

VMware review by Larry H.
Larry H.
Validated Reviewer
Review Source

"VMWare Service Manager"

What do you like best?

Very easy to use if familiar with prior VMware products.

What do you dislike?

Honestly, no negative feedback on this one.

What business problems are you solving with the product? What benefits have you realized?

Makes it extremely easy to support and add new VM's.

VMware review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great Server Virtulization Platform"

What do you like best?

This is hands down one of the best Virtualization softwares, with lot of support.

What do you dislike?

There is still a good bit of room to improveme. It's not the easiest user interface and has a learning curve to it. Also the cost is a bit high.

What business problems are you solving with the product? What benefits have you realized?

- Easy setup and configuring a bunch of servers on different environments.

- The cloud access is really one of the best benefits. It's very helpful.

VMware review by Senthilkumar P.
Senthilkumar P.
Validated Reviewer
Review Source

"We use VM for connecting client machines. It's awesome by performance"

What do you like best?

Performance, Stability and reliability of the tool

What do you dislike?

Sometimes it's hangs when heavy loads on the system

What business problems are you solving with the product? What benefits have you realized?

Cost saving and stability

VMware review by Pooja D.
Pooja D.
Validated Reviewer
Review Source

"Excellent Performance"

What do you like best?

The support service and it works great serving all the purposes

What do you dislike?

Updates and installantions, tuning to the software initially was bit cumbersome.

Recommendations to others considering the product

Great support.

What business problems are you solving with the product? What benefits have you realized?

Project Management and services

VMware review by User in Translation and Localization
User in Translation and Localization
Validated Reviewer
Review Source

"VMware"

What do you like best?

The fact that we can have different virtual machines to record training without messing with our main machine.

What do you dislike?

Nothing really. But we have migrated to VirtualBox lately.

What business problems are you solving with the product? What benefits have you realized?

Having virtual machines that we could set up to record different training sessions, so we could have an environment that would work perfectly for the translation software/task we were demonstrating.

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"A good solution for ITSM "

What do you like best?

Requesting, approving, and tracking features seem really good and the ability to provision Virtual machines easily is really handy

What do you dislike?

Not sure if they offer integration with other clouds like AWS. I'll need to research more on this but if it's there then it would be awesome

What business problems are you solving with the product? What benefits have you realized?

ITSM, help desk for change management and provisioning requests

VMware review by Carlos A.
Carlos A.
Validated Reviewer
Review Source

"Very usefull"

What do you like best?

Ease of use. Flows very well put together. Makes my work easy to manage.

What do you dislike?

Certain connections take a long time to refresh.

What business problems are you solving with the product? What benefits have you realized?

Remote Operations for Drilling sites

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Helps me a lot to virtually manage my services across IT opeartions"

What do you like best?

Virtualization and Platform usage. Help me manage my day to day IT operation across IT section in my organization.

What do you dislike?

Desktop based instance is not so popular among users

Recommendations to others considering the product

Its the best platform on IT planed to use and standup a virtual environment with ease of use in day to day operations.

What business problems are you solving with the product? What benefits have you realized?

Helping standup internal cloud based platform

VMware review by User in Civil Engineering
User in Civil Engineering
Validated Reviewer
Review Source

"You Should Be Ware of VMWare"

What do you like best?

+ Installs Quickly and Easily

+ Clean Interface

What do you dislike?

- User interface is small

- Times out without warning

Recommendations to others considering the product

+ Pick an easily integrate-able platform that enables users to connect to all internal services quickly

What business problems are you solving with the product? What benefits have you realized?

+ I can connect virtually and securely without hassle from my personal laptop

VMware review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"VMware Service Manager"

What do you like best?

Not a lot of issues going on--I think it fulfills its functionality to complete the task

What do you dislike?

User Interface is quite old--it gets pretty uncomfortable when trying to learn how to use it

What business problems are you solving with the product? What benefits have you realized?

to deliver and manage physical, virtual, and Cloud-based IT services in a standardized way with employees

VMware review by Victor G.
Victor G.
Validated Reviewer
Review Source

"VMWare"

What do you like best?

Overall a good solution for cloud environments

Valuable Features: Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments.

What do you dislike?

Configuring a Virtual machine and the time it takes to configure is very long

What business problems are you solving with the product? What benefits have you realized?

Solving most of my problems remotley

VMware review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Best Service Manager"

What do you like best?

Service Manager enables IT to deliver and manage physical, virtual, and Cloud-based IT services in a standardized and scalable way.

What do you dislike?

there is nothing that I dislike about VMware Service Manager

Recommendations to others considering the product

go for it!!

What business problems are you solving with the product? What benefits have you realized?

Managing Cloud-based IT services of our organization

VMware review by Administrator in Public Safety
Administrator in Public Safety
Validated Reviewer
Review Source

"Great functionality and ease of use "

What do you like best?

How easy the software is to use. Some members of the team have minimal training but still can pick it up.

What do you dislike?

I don’t think there’s anything I dislike about this.

What business problems are you solving with the product? What benefits have you realized?

Being able to use virtual

Machines rather than physical.

VMware review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Review Source

"Useful tool for accessing creating and maintaining virtual machines"

What do you like best?

Ease of access and use, sleek design,

What do you dislike?

Only the limitations that are there due to it being virtual, which cannot be attributed to the tool itself

Recommendations to others considering the product

Seems to work ok

What business problems are you solving with the product? What benefits have you realized?

Multiple test beds for work.

VMware review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"VM Ware"

What do you like best?

This one of th he best managers that we have used. It is very intuitive for first time users.

What do you dislike?

The program cold use a little help with the views.

What business problems are you solving with the product? What benefits have you realized?

Being able to make Test and Development sites.

VMware review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"A Great Administrative Tool"

What do you like best?

Ability to manage multiple environments in a single window

What do you dislike?

Monitoring is missing. We need some better monitoring and reporting capability

What business problems are you solving with the product? What benefits have you realized?

Ability to snapshot a existing terminal and create a new terminal

VMware review by User
User
Validated Reviewer
Review Source

"Application Server and Database Server"

What do you like best?

I'm used this software for virtual Application Server OS and Database Server OS on one pc.

What do you dislike?

Disk space is too many required for using VM.

What business problems are you solving with the product? What benefits have you realized?

Human Resource Management application for Human Resource Department

VMware review by Executive Sponsor in Mining & Metals
Executive Sponsor in Mining & Metals
Validated Reviewer
Review Source

"Easier to pickup"

What do you like best?

With simple YouTube training, I quickly start and manage vm.

What do you dislike?

It’s ms workshop only, not easy to manage Linux environment.

What business problems are you solving with the product? What benefits have you realized?

All complay VDI vm machines with standard environment.

VMware review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Verified Current User
Review Source

"user friendly "

What do you like best?

ease of use and interface makes everything easy to find

What do you dislike?

Nothing, we have been using this with Cisco SUCM & Paging systems with no issues

What business problems are you solving with the product? What benefits have you realized?

Cisco and paging system

VMware review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

It's very easy to use and it also scales

What do you dislike?

It's very expensive and it can be buggy occasionally

What business problems are you solving with the product? What benefits have you realized?

Certain client situations and inter department discussions

VMware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"great software"

What do you like best?

Highly recommend the interactive features

What do you dislike?

none to dislike as it is perfect as it is

Recommendations to others considering the product

great to use

What business problems are you solving with the product? What benefits have you realized?

to manage

VMware review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"Great"

What do you like best?

You can manage and troubleshoot physical

What do you dislike?

I don't think i have anything that I dislike. so far it has been good

What business problems are you solving with the product? What benefits have you realized?

We are still working on solving some video issues as well as printer driver issues.

Kate from G2 Crowd

Learning about VMware Service Manager?

I can help.
* We monitor all VMware Service Manager reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.