Volusion

(36)
3.0 out of 5 stars

Powerful, affordable ecommerce software, backed by professional services, business tools and dedicated 24/7 support from real people.

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Volusion review by Ryan R.
Ryan R.
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Verified Current User
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"Why would you waste your time and money?"

What do you like best?

Access to the database to use SQL for custom report writing.

What do you dislike?

-The platform is out-of-date

-Very few external integrations since they do not have a true API

-AMAZON doesn't work

-EBAY doesn't work

-Very little control of design other than templates

-NO B2B features

-Customer Service is AWFUL!

Recommendations to others considering the product

They haven’t updated their platform in 4 years. When they did finally release a “big update” it turned out only to be a facelift of the admin that thousands of their customers complained about. It created dozens of bugs and made your typical workflow for processing an order take 2x as long. The viewable (usable) space was reduced by over 20%, making it hard to data when looking at the products table/page and orders table/page.

See, the biggest problem with Volusion is IF/WHEN they make changes, they don’t speak with their customers. It is as if they think they are smarter than everyone and know what everyone wants.

Another example was their “NEW” PayPal integration. They finally made it to where a customer could see Pay with PayPal on the checkout page rather than only the shopping cart page. The problem is, they force their customers to default to PayPal and make checking out with Credit Card very hard to see. Nothing CSS can’t fix though, right? WRONG! They will not allow you access to change it.

Couple other issues:

Their AMAZON “integration” goes down weekly and at one point, last year didn’t work for months.

Their EBAY “integration” still doesn’t update tracking#’s (bug they have been working on for 3+ years.) and is currently completely down. They refuse to fix it, because they are in a code freeze for the holidays…Guess their customers don’t need to sell on EBAY.

After waiting for years of unfulfilled promises, we are finally jumping ship. I’d highly recommend going with a platform that cares about their customers, not just the all mighty $$$.

What business problems are you solving with the product? What benefits have you realized?

It gives us a store front, but we are WAY behind the times currently because of their platform.

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Volusion review by User in Design
User in Design
Validated Reviewer
Verified Current User
Review Source

"Volusion Review"

What do you like best?

I haven't used all of the features in Volusion yet, but what I have used is very handy. It's easy to navigate through all of the features and upload new products to an ecommerce website. You can also email all of your customers straight from Volusion instead of having to do it from a different email account; all the customers that buy from you or subscribe to your emails/newsletters are automatically logged and saved in Volusion. This makes emailing them that much easier.

What do you dislike?

Volusion seems to be a bit slow when navigating around our Products page. I don't know if this is due to the web browser we are using, or if it's just because it takes a while to upload products in the system. This is a bit annoying though.

Recommendations to others considering the product

Volusion is a great website host and CRM platform. It is cheaper than some other CRM products and is easy to navigate through.

What business problems are you solving with the product? What benefits have you realized?

We are using Volusion to sell our business's products and reach out to the public more. This has really been helping us increase our revenue and name. We are also realizing that we can use Volusion to email our customers rather than using another program we are currently paying for. We will be using the Volusion email now.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Volusion review by Administrator in Retail
Administrator in Retail
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Verified Current User
Review Source

"Volusion Customer Log-in and Password Retrieval Issues Cost me $20,000.00 This Summer."

What do you like best?

Because of the horrible experience that I had with customer complaints over logins I really can't see beyond to tell you anything that I "like best". The rest of it is adequate - I think my site looks good - but there isn't anything that I am really thrilled about over the previous Joomla/Cart 32 site that I had. Most of the "bells and whistles" that made me sign up for it are not really up to par. Abandoned cart and customer review emails don't let you edit subject line and that reduces email opens and responses. Quickbooks integration only works with some versions of Quickbooks. I've been disappointed at every turn.

What do you dislike?

When a customer does not remember password and tries to retrieve it "cache" issues in their browsers will keep returning the same page to them. This doesn't happen to me when I retrieve passwords on other sites - why with Volusion. Then if they do get through and try to reset to their favorite password or a previous password the screen keeps reloading. It doesn't tell them they can't use a previous password - it just doesn't go anywhere. Beyond that many customers just could not seem to log in. If they tried they were told their user name and password were invalid, when they tried to create a new account it told them email was already in use, and when they tried to reset password they ran into issues above. An endless loop for some - and yet it was so sporadic it could only be recreated once under controlled conditions.

Recommendations to others considering the product

Apparently the parent company just sold off some product line or something and promise they will now be focusing on Volusion and making it better. Give them a bit to do so. In mean time if I had it in me to go through another replatform I would look at Shopify, Big Commerce or Magento or anybody.

What business problems are you solving with the product? What benefits have you realized?

So far its just caused me nightmares.

Volusion review by Michael H.
Michael H.
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Verified Current User
Review Source

"An eCommerce Platform that competes reasonably well low-mid market"

What do you like best?

It has some good features for anyone with database experience, good querying ability for your data. Reasonably easy to access API and pretty good customization.

What do you dislike?

Lacking in innovation, everything is very old-school and there haven't been many changes in the last 3 years. Definitely one of the most out of date platforms I use. The API can also be misleading about what data should be pulled if you are using it for multiple applications.

Recommendations to others considering the product

If you need an easy to query solution and don't mind the lack of innovation, its not bad, but there are a lot better in the same market space.

What business problems are you solving with the product? What benefits have you realized?

Its an ecommerce platform that we integrate with and use on behalf of our clients, not sure I'd use it otherwise.

Volusion review by Siang Hoe, L.
Siang Hoe, L.
Validated Reviewer
Verified Current User
Review Source

"Build an e-commerce website with Volusion"

What do you like best?

With it's easy to use interface, it is very easy to get started building an e-commerce website with Volusion. Menu items are intuitive and easy to navigate. Useful knowledge articles are available when you get stuck.

What do you dislike?

Should have a better integration to ebay. The interface to select items to list on ebay could be further improved. For a large client who has thousands of products, having to go through each product or product category to select items is time consuming.

What business problems are you solving with the product? What benefits have you realized?

We build e-commerce websites for the Australian market. We have tried various e-commerce platforms and decided that Volusion is most suitable due to its ease of use interface.

Volusion review by Consultant in Internet
Consultant in Internet
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"Volusion is better at marketing their product than supporting it."

What do you like best?

That feeling you get when you are spinning up a new shopping cart and you think it will solve all of your problems.

What do you dislike?

The web-builder properties are as clunky as it gets. Some of the variables don't make sense, or don't work at all.

Recommendations to others considering the product

If you are going to be creating a single site and have the time to devote to continually fixing issues, then it might be a good alternative. However, the extras cost more than originally advertised. Poor ROI if you are trying to manage many sites.

What business problems are you solving with the product? What benefits have you realized?

It is an out of the box solution that manages everything from SSL certificates, to payment processing. However, the $3 per month commission for referring my clients takes years to actually receive.

Volusion review by Will T.
Will T.
Validated Reviewer
Verified Current User
Review Source

"Great and user friendly chat platform"

What do you like best?

This is a highly useful tool that we have tried to use to help our live chat with our consumers and customers to be as efficient as possible. We've been able to increase our point of sale and direct users to the right resource.

What do you dislike?

The price is a bit steep for Enterprise Plus, but it is useful. There isn't too much to dislike about the product since it has increased our customer interaction and made us aware of new opportunities for sales.

What business problems are you solving with the product? What benefits have you realized?

Increase the interaction between customers and ourselves to solve customer related field inquiries and questions. We have been able to decrease our incalls and better able to account for the number of customer interactions we have. This has increased our productivity.

Volusion review by Administrator in Higher Education
Administrator in Higher Education
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Verified Current User
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"Great Service and easy to use"

What do you like best?

The website back end provides a lot of customization to the website. Support is quick to respond and very knowledgeable.

What do you dislike?

The API is very limited. There is a lot more that could be done, but due to the fact that you could only access the products and orders tables, where there are over a dozen other tables, really makes any program designed to interact with the website limited.

What business problems are you solving with the product? What benefits have you realized?

The primary problem we had was managing large amounts of products easily and quickly. Volusion gave us the tools we need to batch edit products to quickly make changes to large sets of data.

Volusion review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Awful company - avoid go elsewhere and hear direct from customers who have been with them for years"

What do you like best?

I would give a 0 star but not the facility.

I have been with Volusion for 5 years, constantly they have fallen behind other providers and not done anything to help bring stores up to what is expected in todays ecommerce world

Recently I was informed by customers no payments were going through. I queried with Volusion and was told there was an integration issue with them and Sagepay. No timescale provided I thought it would be a week max which would have been bad enough but understand issues can happen. 2 months later, still can't take payments, Volusion refuse to provide more information or care. This is my small company's busiest period (Halloween and Christmas - Party Business) and I am left dangling. Volusion offer to refund 1 month hosting - complete joke this company - avoid. Im leaving, no doubt this will be difficult as well.

What do you dislike?

Read above, you experience constant issues.

Their software lacks behind others

Can be rude at times

Recommendations to others considering the product

there going backwards

What business problems are you solving with the product? What benefits have you realized?

See above

Volusion review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Volusion Review"

What do you like best?

Volusion keeps a good track of customer information housed in the Volusion cart. We enjoy having all of our contact info. accessible anytime anywhere by logging into Volusion.

What do you dislike?

We often have Volusion issues where some Orders from the cart won't map over via API. Randomly we've have "Volusion" down over the past year.

Recommendations to others considering the product

Be sure to have a support connection established for when things go wrong. There's nothing worse than waiting for support when your customers cannot access the shopping cart.

What business problems are you solving with the product? What benefits have you realized?

Mapping Orders that customers make into our CRM via an API between Volusion and Salesforce. It's a great Benefit that Volusion allows us to download a file to upload into our CRM.

Volusion review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
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Verified Current User
Review Source

"Was great, now Shopify is the way to go"

What do you like best?

great customer service, nice layout and visuals, and it has all the main functionality for integration with 3rd party apps. Its also priced based on bandwidth.

What do you dislike?

not as supported as other off the shelf ecom services. Updates are slow to arrive, and overall, this company is not moving along as fast as others.

Recommendations to others considering the product

maybe consider market leader, Shopify.

What business problems are you solving with the product? What benefits have you realized?

servicing online sales and shipping

collecting customer lists

Volusion review by Sanjay V.
Sanjay V.
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Verified Current User
Review Source

"Excellent but slightly old-school"

What do you like best?

Volusion is the most professional shopping cart software out there. Lesser sexy than Magento or the other open source carts out there but is excellent all around:

1) Very robust software. The thing works. Always

2) Customer support is excellent. The staff in Austin really cares. Tickets get assigned to individual people and they really go out of their way to fix your issue. Service is well beyond monthly cost they charge you.

3) No false advertising. What you see is what you get.

4) Not a single complaint do we have after 3 years of using their product.

5) Miles ahead of Magento in terms of quality

What do you dislike?

1) No A/B testing environment

2) Product pricing is static and cannot set prices dynamically - e.g. prices cannot be as a result of an algorithm

3) Definitely not web 2.0

4) Miles behind competition (Magento at least) in terms of technology if you want nifty features

Recommendations to others considering the product

Best solution if you are not too tech savvy

Don't need advanced marketing features such as A/B testing or dynamic pricing

What business problems are you solving with the product? What benefits have you realized?

eCommerce website with $1.5M in annual revenue. Some 500 products listed on site with 20k customers

Grew business from ZERO to $1.5M in revenue using this platform.

Highly recommended to a team who is less savvy from a coding perspective

Volusion review by Lindsay Q.
Lindsay Q.
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Verified Current User
Review Source

"Hosting and optimization of our website with ease"

What do you like best?

Volusion's dashboard is extremely user friendly. Coming to this new company who uses Volusion to host the website has been such a breeze to learn how to optimize and manage our website.

What do you dislike?

It is a bit pricey for the amount of data we get per month.

What business problems are you solving with the product? What benefits have you realized?

Hosting our website has been super easy with Volusion. The dashboard and management admin. system is extremely user friendly

Volusion review by Joe F.
Joe F.
Validated Reviewer
Verified Current User
Review Source

"Outsourced eCommerce"

What do you like best?

Volusion is an easy to manage website hosting platform that allows a fast start-up based on their self-help and intuitive design using their "how to" tutorials. That is only a third of it. Once we got our brand, marketing message, and products published as a web designer want to be; we engaging Volusion's professional services team to take it to the next level and designed some key landing pages. Then we engaged the Volusion SEO pro-services team, and they actually returned our investment by generating web-form and call-in leads from 2 a week, to 3 a day.

What do you dislike?

#1 Their shopping cart seams to be designed for B2C models, than B2B. We procure and manufacture products on demand; so we have different cost/price points per specified quantities. That means we have different posted prices. Volusion assumes we pay the same unit price for all quantities ordered and they only provide a discount off a posted price; so a 10 count is priced at $10.00/ea, and 500 count is also priced at $10.00/ea; but if you look at the small discount line item in the cart, it shows a discount of $2,500. The consumer must be observant enough to notice it, and then be able to determine in their head they are now paying $5.00/ea. Sloppy code in my book, but we still love them!

#2 That fact that we do not have one Volusion account manager point of contact. Having to deal with each aspect: site build, custom designs, SEO and Pay Per Click as separate divisional products with separate contacts is a bit disjointed.

Recommendations to others considering the product

If could start all over again, I would have invested in their professional services of custom design and SEO from the beginning. The money we have invested in the last year has been totally paid back and our site is generating profit for us on a daily basis. FYI, we do not generate a lot of monthly shopping cart business, as our customers require more customer service; so most call in or fill-out a Request For Info web form. We do generate 4 to 5 sales per week directly from our Volusion site and SEO efforts.

What business problems are you solving with the product? What benefits have you realized?

The business problem we solve, is providing a high level of photo ID badge knowledge to a B2B consumer base that does not know what they need when they start looking for an identity solution. Our Volusion website allows our sales and customer service team walk our customers through over the phone the technical process of selecting a solution that is best for their needs and budget. That could be allowing eXpress badging to print their badges for them using our "We Print" service, or procuring and managing their own In-House Badging systems using our "You Print" product line.

Volusion review by Raphael N.
Raphael N.
Validated Reviewer
Verified Current User
Review Source

"9 Years with Volusion, helped us succeed, but I no longer recommend."

What do you like best?

The essentials work, you can do business.

What do you dislike?

Complete lack of innovation. Far behind.

Recommendations to others considering the product

I would look for a platform that is truly 1) mobile, 2) responsive design, 3) innovating as a company.

What business problems are you solving with the product? What benefits have you realized?

In 2005 it was cutting edge and brought great new features to sell online. It has been quite reliable. However the company has put profits ahead of customers and no longer innovates. They are quite out of touch with their customers now. It has been largely tire kicking, surface changes since 2010 and very little real, useful advances in functionality. Basic flaws reported 5 years ago are still there. Yes, we continue to be successful, but clearly inhibited from faster, greater results in specific ways. Volusion has been more focused on creating the most fun and quirky work place for it's staff, rather than ensuring it is focused on the needs of its customers. I have compared most other platforms in detail and they are better in a multitude of ways. We have just been able to figure out the quirks of Volusion and add a patchwork of tools to compensate for its deficiencies. For example, we use an outside CRM (Groove) even though Volusion offers a CRM. We use an outside email tool (Listrak) even though they have newsletter system built in. I know many small business owners, and referred many to Volusion until 2009 when ethically I could do so no longer. When my last company leaves Volusion platform some day I will say it was 50% because they lost focus on improving the product, and 50% because they treated us badly as a customer - multiple times. One time it took me 7-8 hours of my time, much stress and headache to finally convince Volusion reps that they had miss-billed me one month for $8,200 instead of the roughly $700 or so it should have been. Imagine receiving a bill that large and being told repeatedly that it's legitimate. I had to pull out the bandwidth logs and find where a decimal was placed in the wrong place by their billing department. That's just one example. I could go on.

Although I do not want to, I will say thanks Volusion because you are powering one of our companies still. But please do not shut down my $1M plus store again for my making an honest public review such as this.

Many others have had an excrutiating experience with Volusion so far as well. Despite this, myself and many of those people would be willing to start recommending the product if they happen, just HAPPEN to figure out that innovation, their customer, and under promising, over performing is the way to earn trust and respect. I'm afraid they lost their talent base however, and it would take a change of leadership and staffing to change the company.

Volusion review by Kevin J.
Kevin J.
Validated Reviewer
Verified Current User
Review Source

"Intuitive Interface For A Basic Ecommerce Platform"

What do you like best?

The Volusion dashboard is easy to navigate and allows you to quickly search for products to make edits on the fly. From a marketing perspective, Volusion allows me to add product images and videos to support individual product pages, and it has decent SEO capabilities. There are a variety of marketing options including: social, facebook store, sell on eBay, sell on Amazon, deal of the day, coupons/discounts, nav menu promotions, Myrewards, newsletters, gift certificates, SEO, affiliates, and in-stock requests.

What do you dislike?

There is room for improvement in regards to the mobile responsive site, it's okay but it could certainly be much better (think WordPress responsive design themes). For example, to zoom in on a product on an iPhone, you have to do the dreaded finger stretch on the screen (this may be theme dependent). Customer support can be difficult at times as far as getting a response and solution.

Recommendations to others considering the product

I would recommend doing your due diligence before making your final decision. Evaluate and outline your ecommerce needs and match them with the available ecommerce platforms on the market. Therefore, depending on the size of your company and amount of products you sell, you will really want to understand the cost of implementation and the possibility of migrating to a new ecommerce platform in the future.

What business problems are you solving with the product? What benefits have you realized?

Ecommerce platform that has the ability to handle a large number of SKUs.

Ability to add/upload images quickly and easily.

Ability to embed video into product pages.

Volusion review by Aaron M.
Aaron M.
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Verified Current User
Review Source

"Good Starter Platform for Smaller Retailers"

What do you like best?

It has good functionality for basic needs. Can be relatively customized if you have a good understanding of SQL and data imports/exports. The system works well on old-fashioned code, it's more of a work-horse than a stallion. There are on-board SEO features that make on-page optimization fairly quick and simple. The order processing and checkout are functional and we rarely experience any issues.

What do you dislike?

No Mobile Optimized templating. All volusion websites look similar unless you spend quite a bit of money to have a company custom build a template. Also, the API is archaic and/or missing. The service is reasonable, but sometimes hold times can be a bit long, especially if they are experiencing a down-time, which is rare.

Recommendations to others considering the product

They are working to release more API functionality, as well as developing some new template features. If you're primary source of traffic is mobile, you might want to hold off, or pursue other options.

What business problems are you solving with the product? What benefits have you realized?

We have grown well with Volusion. They have provided the right support to answer the questions we have, and we will continue to work with them when or until we outgrow the system. The cost is pretty hard to pass up, and with some of the back-end customization options, it is a pretty solid system. But don't expect too many flashy features. There are many 3rd party integrations if you have other needs that aren't being met by Volusion. There are many to choose from and the costs are also reasonable. The API is tricky to work with, so make sure you have a good developer on-hand.

Volusion review by Dan S.
Dan S.
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Verified Current User
Review Source

"Streamlined eCommerce functionality at your finger tips. "

What do you like best?

Streamlined operations under one platform.

What do you dislike?

The rigidity of some back end functions.

What business problems are you solving with the product? What benefits have you realized?

We have saved a lot of time with the Volusion platform, because everything you need to run a website is offered under one roof. Before we had to manage several vendors to create the basic infrastructure of running an commerce site, which might not have been very cost effective in the long run. Now we are in control of our own SEO structure, have streamlined the CMS and ordering processes, and have knowledgable tech support a phone call away. I've had some bad experiences dealing with incompetent web designers and managers, so being in control of the back end and having a site I actually like is fantastic. Setting up the site required a lot of time and workarounds for the platform to work for us, but it was all worth it in the end.

Volusion review by User in Internet
User in Internet
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Verified Current User
Review Source

"A very good and complete solution for a small business"

What do you like best?

The platform is very easy to use. You can be up and running in a matter of minutes. The tools offered by the platform are very powerful, especially their SEO tools. Volusion also has a very powerful API allowing to integrate it with pretty much anything. The company is very good at updating the software with tools necessary to make the platform up with the times.

What do you dislike?

Bandwidth overages are very expensive. If you run a high traffic website, be ready to pay a lot more for bandwidth overages than competitors.

Recommendations to others considering the product

Make sure you take advantage of the 15 day free trial before committing, and contact your on-boarding coach with any needs before you start using the platform

What business problems are you solving with the product? What benefits have you realized?

We are currently running a successful eCommerce company, thanks to Volusion. We are able to keep up with much larger competitors with much larger budgets.

Volusion review by Administrator in Banking
Administrator in Banking
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Verified Current User
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"Excellent for several stores at one location"

What do you like best?

We liked that we could set up multiple stores that didn't interact with each other but could have similar shipping and sales tax rules. This allowed us to keep clients separate big within the same world.

What do you dislike?

The initial start up time and money was high. Once moving we felt better about the investment

What business problems are you solving with the product? What benefits have you realized?

Our problem is that each customer wanted a custom web store, we wanted an easy solution to host several stores on one server but to keep customer information separate.

Volusion review by Administrator
Administrator
Validated Reviewer
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"No idea how they have been voted #1 for anything"

What do you like best?

There wasn’t anything I like “best”. The team for support was always eager to help and most of the time had an answer or were able to figure out a solution.

What do you dislike?

Everything else - had a premium plan and was NEVER given premium service. Our account executive was the worst ever and I have seen my share of less than stellar performers. There was no care of making sure we had all we needed to be successful. Once the agreement was in place order taken and money deposited they couldn’t care less if we stayed or left.

Recommendations to others considering the product

Don’t go - do your due diligence and make sure you look at everyone and take your time to make the decision.

What business problems are you solving with the product? What benefits have you realized?

Nothing was solved or realized. We have left this platform never to return. I do not think anyone should migrate to them.

Volusion review by Administrator in Retail
Administrator in Retail
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Verified Current User
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"Volusion eCommerce Review"

What do you like best?

Volusion is easy to set up, so for a beginner it is a great initial solution. You will outgrow it much quicker than you think.

What do you dislike?

The service is not as stellar as they claim. You can call and chat with different people and get different responses from each. There is so much "hard coding" that many things you would like to do to improve your site that should be quick and easy are not. They are quite expensive because Volusion forces you to use one of their partners to make the required changes. At a minimum these cost upwards of 3k. The reporting is terrible and unless you have good knowledge of databases, building your own reports is not going to happen. Integrations with 3rd parties are only half integrated. It is just enough to call an integration. Far too many simple features are missing from these integrations because of Volsuions closed programming.

Recommendations to others considering the product

If you are considering using Volusion because of their many integrations and they are easy to set up, you may want to take the extra time to shop around. Volusion will get you up and running quickly and wow you with the service out of the gate while you have the basic questions. Anything outside the basic and the roadblocks start going up. I urge you to reach out to their partners and tell them you are looking at a platform and get their opinions. Most of them will not recommend Volusion because they are so hard to fully integrate with.

What business problems are you solving with the product? What benefits have you realized?

The business problem I solved was starting my site. Beyond that, I have created more problems than solved using the platform. I have had to use many 3rd party fixes in order to actually make the site operate as I need.

Volusion review by Ellie D.
Ellie D.
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Verified Current User
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"Excellent Experience with new Volusion webiste"

What do you like best?

The customer service has been excellent. Each CSR has been able to answer my questions thoroughly. I've never waited very long in queue. In fact, if there is a wait you can select an option to be called back; and the DO! Love this feature.

What do you dislike?

I have had trouble getting the information I need about integrating with Quickbooks.

Recommendations to others considering the product

Overall Volusion is an excellent ecommerce platform which is easy to implement and use. I built our page with one of their premium templates which I found very easy to modify to reflect our business.

What business problems are you solving with the product? What benefits have you realized?

We needed to have a more robust ecommerce platform for our online store. We found with Volusion.

Volusion review by David D.
David D.
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Verified Current User
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"Volusion Review for an E-commerce site."

What do you like best?

It's WYSIWYG, which for an Internet Marketing person who does not have a whole lot of advance HTML experience makes Volusion an easy choice. We used Volusion for an e-commerce site.

What do you dislike?

I last used Volusion in 2012 so the platform may have changed, but when back then I found it cumbersome and buggy and awful for SEO. The dashboard layout was confusing and hard to navigate and as I recall it was very time consuming to upload new products.

Recommendations to others considering the product

Do your research between Volusion, Joomla, and Wordpress first before deciding which is best for your site.

What business problems are you solving with the product? What benefits have you realized?

The problems were how information was presented in the platform and what really showed up on the website. Adding new products and photos was time consuming. I didn't find any benefits as we moved our e-commerce website to Joomla.

Volusion review by Administrator in Mental Health Care
Administrator in Mental Health Care
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"Easy to use even for newbies"

What do you like best?

I like the headings and the fact that important messages will pop up (or warnings about outages)

What do you dislike?

Doesn't save carts easily, I don't know how to fix what I don't like

What business problems are you solving with the product? What benefits have you realized?

selling vegetarian jerky!

Volusion review by Administrator
Administrator
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Verified Current User
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"Easy but somewhat glitchy"

What do you like best?

Allows the process of maintaining you site and product lines as well as sales without complications

What do you dislike?

Kind of glitchy. Sometimes limited to what you can do

What business problems are you solving with the product? What benefits have you realized?

Listing products is easy

Volusion review by Tal M.
Tal M.
Validated Reviewer
Verified Current User
Review Source

"Fast, Reliable, Easy to use but somewhat outdated and not in the technology front."

What do you like best?

Import/Export features of every single table. Simple templating system. Very quick and reliable, handles images in a simple way. Customer SQL queries for reporting. Channel integration Superb order management. Great shipping method system. Great SEO support, nice and clean code.

What do you dislike?

Bad API, no layout customization's. Useless CRM. Very bad mobile support. Lacking internal search functionality. No server side coding for dynamic content management. No multilingual support, no multi-store support. Lacking multi currency support. No category filters by product attributes. No responsive support, design is based on tables. Very bad Navigation handling.

Recommendations to others considering the product

Very limiting system , I would not consider it for the long run.

What business problems are you solving with the product? What benefits have you realized?

Trying to grow a small eCommerce company above big and strong competitors.

Volusion review by Amanda H.
Amanda H.
Validated Reviewer
Review Source

"Works, but definitely has its moments."

What do you like best?

Easy to navigate. Reliable for the most part.

What do you dislike?

Slow processing from page to page and frequent outages

What business problems are you solving with the product? What benefits have you realized?

Sales and data processing

Volusion review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Great software for online store"

What do you like best?

Simple layout and easy to use. The help section is also great and very easy to follow.

What do you dislike?

The pop up messages are pretty annoying. When adding pictures for products it sometimes glitches and will add a completely different picture.

What business problems are you solving with the product? What benefits have you realized?

It provides an easy solution for a business to get an online store up and running fast and allows for multiple people to make changes easily.

Volusion review by Alan M.
Alan M.
Validated Reviewer
Verified Current User
Review Source

"Volusion very versatile platform for handling both retail and wholesale orders"

What do you like best?

That I can set up different pricing levels for wholesale accounts and use the phone order process to enter orders that we dropship for other online merchants.

What do you dislike?

Modifying the template can be difficult if you want to change it to get a different look.

Recommendations to others considering the product

solid platform, good technical support

What business problems are you solving with the product? What benefits have you realized?

The Volusion platform makes it possible for us to do both regular retail sales on our site and process wholesale dropship orders for our internet partners that feature our products.

Volusion review by Administrator
Administrator
Validated Reviewer
Review Source

"Surprising! "

What do you like best?

How responsive their support team is, especially when you first sign up.

What do you dislike?

For me personally its not for beginners, to complex

Recommendations to others considering the product

Be sure to go through the demo with support as they will help you in creating yours, especially if youve never done this before it could come in handy!

What business problems are you solving with the product? What benefits have you realized?

Creating my own Online Store

Volusion review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A review from devloper"

What do you like best?

Allows you to get a eCommerce website up and running really fast. It is great for people that want a quick and dirty website.

What do you dislike?

While it allows to setup a website quickly it is very limited when it comes to advance features. The api is limited and buggy and can change on there whim5

Recommendations to others considering the product

Makes sure volusion will fit all your needs if it does it is a great solution.

What business problems are you solving with the product? What benefits have you realized?

I provide the back end interpenetration to the fulfillment site., I also write reports for clients base on there requirements.

Volusion review by Consultant in Pharmaceuticals
Consultant in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Easy to use for beginner"

What do you like best?

The essentials work, you can do business,easy to use.

What do you dislike?

Expensive add on packages,many hidden charges.

Recommendations to others considering the product

Good for starter

What business problems are you solving with the product? What benefits have you realized?

Using it for last two years,good for basic website,ebay amazon integration plan is expensive with basic facility,google feed is also not available

Volusion review by Administrator
Administrator
Validated Reviewer
Review Source

"Easy to understand"

What do you like best?

Easy to understand and can quickly access functions

What do you dislike?

Not the fault of the software, but editing fields in our portal requires technical support.

What business problems are you solving with the product? What benefits have you realized?

Problems solving: Wasted time

Benefits: More time to focus on more clients.

Volusion review by Michael L.
Michael L.
Validated Reviewer
Review Source

"Wonderful eCommerce Solution"

What do you like best?

The product was easy to implement on a basic level and provides a beautiful set of designs.

What do you dislike?

Somewhat expensive. Difficult to set up advanced systems with 3rd parties.

What business problems are you solving with the product? What benefits have you realized?

We solved a need for a client that needed to order products from us directly in an internalized storefront.

Volusion review by User in Construction
User in Construction
Validated Reviewer
Review Source

"We love Volusion!"

What do you like best?

It's ease of use and interfacing capabilities.

What do you dislike?

Nothing. It's a great product! It's helped our business grow and expand in the few short years we've been using it!

What business problems are you solving with the product? What benefits have you realized?

It has helped expand our business tremendously.

Volusion review by Michael C.
Michael C.
Validated Reviewer
Review Source

"I needed to host my eCommerce site. I'm glad that I chose Volusion. "

What do you like best?

Easy to use features and customer support is really helpful and friendly.

What do you dislike?

Nothing, everything has been a great experience.

Recommendations to others considering the product

It is so worth trying. I'm glad i chose Volusion.

What business problems are you solving with the product? What benefits have you realized?

A solid platform to run my business from.

Volusion review by Internal Consultant in Marketing and Advertising
Internal Consultant in Marketing and Advertising
Validated Reviewer
Review Source

"Out of the Box Solutions for Light Ecommerce Initiatives "

What do you like best?

Simplicity and availability; price. Mass adoption in the marketplace

What do you dislike?

Lack of customization; poor support; insufficient analytics and metrcis

What business problems are you solving with the product? What benefits have you realized?

Cross platform marketing and product placement; cross channel; responsive design

Kate from G2 Crowd

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* We monitor all Volusion reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.