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Voxbone

Voxbone

4.4
(64)

Carrier-grade CaaS (Communications as a Service) platform and API, for on-demand voice and SMS in 60+ countries so there's no more need for PSTN lines.

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Voxbone review by Omar P.
Omar P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent Voice Services Partner!"

What do you like best?

Voxbone has always made it easy to turn up their services. Their API functions are easy to integrate and allow us to provide our customers with real-time, instant-on provisioning and service delivery.

What do you dislike?

No real downside. It would be great if they had a South Florida presence although that hasn't held us back in anyway. Ticket responses are good via their portal. A more direct interaction for tickets would be nice to see, perhaps via chat.

Recommendations to others considering the product

Voxbone has created an excellent brand and service in Voice Origination Services. That hasn't stopped them from broadening their offerings. Their feature set has grown so much in the last couple of years and they bring these things to the B2B space in a very accessible and consumable manner. Their account support is excellent and responsive.

What business problems are you solving with the product? What benefits have you realized?

Benefits: Real-time provisioning, presence in many countries, smooth portability, and .

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Voxbone review by Michael M.
Michael M.
Validated Reviewer
Verified Current User
Review Source

"High Quality International Voice without sacrificing access to a robust self-service portal"

What do you like best?

Voxbone's Self Service portal enables us to purchase, configure, modify, and cancel DIDs from around the world with ease. This greatly shortens timelines, as our team is able to deploy new numbers without waiting on turnaround time after submitting orders or tickets.

What do you dislike?

Some markets have address restriction requirements that we are not able to satisfy, being a small company. Voxbone is able to assist in a limited fashion (ie South Korea), but it would be helpful if Voxbone was able to offer themselves as a representative of their customers in some of these countries with stiff restrictions.

Recommendations to others considering the product

Although the Voxbone portal is very extensive, never hesitate to reach out to your account rep if you need anything. They are always incredibly helpful and have access to an immense team of resources within Voxbone.

What business problems are you solving with the product? What benefits have you realized?

We need to be able to provide DIDs around the world for our customers, with sufficient capacity, and specific agility. Voxbone enables us to easily satisfy all of those needs. Our sales team is able to pursue leads aggressively and swiftly know our operations team can provision new resources quickly.

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Voxbone review by Mike A.
Mike A.
Validated Reviewer
Verified Current User
Review Source

"Best global telephony service provider with amazing service"

What do you like best?

Voxbone is Zoom's global communication partner of choice.

We no longer need to worry about the costs or complications of traditional telco providers since we use Voxbone. Their quality of service is really good, as is their coverage for international numbers. We can quickly purchase global phone numbers (DIDs) through their self-service portal and configure them in minutes. It's so much quicker and more reliable than working with many different telcos for each country.

What do you dislike?

While Voxbone's coverage is great, we're always looking to expand into more countries.

Recommendations to others considering the product

It's worthwhile ensuring that your PoPs are located near theirs to minimize latency. Voxbone are happy to help configure the necessary interconnections.

What business problems are you solving with the product? What benefits have you realized?

Acquiring local inbound numbers on a global scale. Real-time provisioning and easy set up that can be completed in minutes. A true one-stop shop for international numbers helping us scale Zoom services such as our international dial-in numbers.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Voxbone review by Italos M.
Italos M.
Validated Reviewer
Verified Current User
Review Source

"Good system, robust and scalable - Unflexible pricing"

What do you like best?

The system is scalable, versatile and can support high loads. Their API is robust, the documentation detailed, they offer coverage where competitors can't. Portability where competitors cant.

What do you dislike?

Their pricing is not flexible, they fight to keep their pricing tiers and seem non-understanding to the needs of a startup. I have tried to negotiate with them many times to get "help" to scale and there was no flexibility whatsoever, the same happened when we had to port multiple numbers from other providers that were not at range. At this moment I am still waiting for an answer to a pricing related ticket that is beeing ignored for a month.

What business problems are you solving with the product? What benefits have you realized?

We use their DID numbers. They offer great coverage, quality and multiple customization methods. We are also planning to expand to SMS soon.

Voxbone review by Melanie C.
Melanie C.
Validated Reviewer
Verified Current User
Review Source

"Best one stop source for SMS in multiple countries we've tried so far"

What do you like best?

The convenience of using one software to hit contacts via calls and SMS messages in multiple countries is the biggest draw for us. The software is easy to navigate and calls/messaging is a whiz to set up and schedule.

What do you dislike?

The only drawback is you're locked into a two-year contract, we'd love it if it was 6 months at a time

or could get lapse period because we don't always need to use the tech every month.

Recommendations to others considering the product

For us, the key selling point was the security and stability to use in multiple countries for our needs.

What business problems are you solving with the product? What benefits have you realized?

Capacity to two text large quantities of users for ourselves/clients, we love that we can scale up or down as needed and their network is secure and reliable which is important.

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"12 flawless years"

What do you like best?

We've been using Voxbone services for the last 12 years and we their service level has been perfect since day 1. The user interface is well crafted. The country and city selection seems to be the best I have seen so far. Support tickets are taken care of very quickly.

What do you dislike?

When you purchase DIDs you cannot select them from their stock, where some other carriers will give you that option.

Recommendations to others considering the product

I recommend Voxbone for the ability to provision DiD from a large amount of countries and cities around the world. The regulations are well documented. Their support response time is very fast.

What business problems are you solving with the product? What benefits have you realized?

Our customers are spread out around the world. We use Voxbone to have a presence from multiple countries and can reach our call centers. We also own several software companies which we are provisionning Voxbone DiD and and PBX services.

Voxbone review by Alexey A.
Alexey A.
Validated Reviewer
Verified Current User
Review Source

"Global communication as it's supposed to be"

What do you like best?

The stability of Voxbone's call services. The quality is exceptional. With the recent launch of their outbound voice service, we finally have a consolidated solution from our favourite provider. Voxbone's outbound calls include some of the most competitively priced international rates we've tested.

What do you dislike?

Would like to see more coverage in APAC countries.

Recommendations to others considering the product

Make sure your systems are configured to take advantage of Voxbone's dedicated CLI routes for max call quality and optimal customer experience.

What business problems are you solving with the product? What benefits have you realized?

Since we are offering a cloud communication platform which services should be accessible globally it's important for us to have a footprint in as many countries as possible. Voxbone makes it possible.

Voxbone review by Cornelis v.
Cornelis v.
Validated Reviewer
Verified Current User
Review Source

"World Class Service With Overcomplicated Web API"

What do you like best?

Support is amazing, expect quick replies 24/7. Voxbone's coverage is impressive and their network infrastructure is solid. Very high quality supplier. Lovely people too.

What do you dislike?

Their web API for listing, buying and configuring virtual numbers/DIDs is a minefield and hard to use.

Recommendations to others considering the product

In case you plan to automate your virtual number buying process using Voxbone's VoxAPI and will purchase numbers is many countries, expect to invest a large amount of time to get this working.

What business problems are you solving with the product? What benefits have you realized?

Voxbone supplies our virtual phone numbers that we sell via our iOS app NumberBay (https://itunes.apple.com/us/app/apple-store/id642013221?mt=8) We trust Voxbone for sourcing the virtual phone numbers with high ranked suppliers worldwide.

Voxbone review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Very satisfied with Voxbone services"

What do you like best?

Voxbone has nice and easy-to-use portal where you can setup and configure your voice services and see how you are utilizing it. Also we have very good experience with Voxbone's professional support.

What do you dislike?

I wouldn't say there is something I would really dislike. One thing which might be bit more flexible and could have more options/possibilities is reporting/statistics.

Recommendations to others considering the product

Voxbone offers wide scale of voice services and they are easy to deal with. Talk with them about your business aim and I believe you will find a solution.

What business problems are you solving with the product? What benefits have you realized?

We are extending capabilities of our services by providing Voxbone services as add-ons which make our services more attractive and better fit to our customers.

Voxbone review by Jeff M.
Jeff M.
Validated Reviewer
Verified Current User
Review Source

"Efficient and easy"

What do you like best?

Wide range of countries offered with unlimited usage

What do you dislike?

The interface was a little clumsy, but in the past few months (as of June 2018), there have been amazing improvements

Recommendations to others considering the product

If you're looking for a reliable vendor who WILL respond to your questions- look no further than Voxbone

What business problems are you solving with the product? What benefits have you realized?

As a Cloud strategy company, we like to offer a wide range of solutions to our customers- Voxbone helps us achieve that goal

Voxbone review by Chris O.
Chris O.
Validated Reviewer
Review Source

"Great Outbound Voice Service Partner"

What do you like best?

* Good selection of international DIDs

* Very knowledgeable around solving regulation issues

* Great customer service when answering technical questions

What do you dislike?

The UX of the online system is awkward. Selecting some configuration options deselects existing settings, and there is no way to label each DID. But, this is very minor. I have had no complaints or issues with the business.

What business problems are you solving with the product? What benefits have you realized?

We have been with Voxbone for about 10 years now. Everyone there - customer service and my dedicated account manager, Michael Service - has always been great to work with. They respond very quickly to every question and there have never been any technical issues with their DIDs in all that time.

Voxbone review by Julija D.
Julija D.
Validated Reviewer
Review Source

"Easy set-up and flawless communication all over the world"

What do you like best?

Voxbone network and services expand rapidly; we use geographical, national, mobile and a few toll-free numbers, and the service is always impeccable.

What do you dislike?

There is nothing to dislike, really. Self-service portal has easy navigation system, all the issue are solved in a timely manner.

Recommendations to others considering the product

Perfect choice for telco services. Go for it.

What business problems are you solving with the product? What benefits have you realized?

There are a lot of international customers who use incoming calls for their customer support in every country where they provide services. Even though they located around the world, calls are handled by the same team that speak several languages. The end-users can call their country's phone number without being billed for international calls.

Voxbone review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Very good quality VOIP with channel pricing"

What do you like best?

- Channel based pricing. Unlimited minutes within the channel limit.

- Good selection of geographic DIDs.

- Very good VOIP call quality (our traffic is all within the US).

- Easy DID provisioning.

- Round-robin call routing via DNS

What do you dislike?

- No prorated pricing (i.e. you pay per month for a full month) even when adding a new feature near the end of a month.

Recommendations to others considering the product

Point Voxbone at your PBX's using DNS SRV and don't forget to set both the DNS SRV name and the channel type in the Voxbone DID configuration UI (both are needed).

What business problems are you solving with the product? What benefits have you realized?

Variable call capacity with a predictable monthly cost.

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Without hassle"

What do you like best?

I like that it is easy to find support, contacts answer in a timely manner and no matter the problem the experience feels hassle free.

What do you dislike?

I dislike very little because I find your processes to be efficient and concise.

Recommendations to others considering the product

Try it because you will rethink your own business model and not be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Unlike a LOT of companies you guys have a portal, electronic billing and a quick response time so you save us a lot of hassle and headache by being such a leader in that level of customer experience. It has given us ideas of how to improve ourselves.

Voxbone review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"VoxBone - all in one."

What do you like best?

It Works (TM). Well simply it works, most of the time. You could have a human aproach, you are assigned your cam on day one, you could start in 15 minutes, really.

What do you dislike?

Well, it's not a drop-in replacment for your country-based phone traffic. You pay for incoming minutes. Most cariers do pay you if you have a lot of incoming minutes. Maybe it's possible here, simply never tried / never asked.

Recommendations to others considering the product

port-in numbers on Day-0. Aferwards it is costly

What business problems are you solving with the product? What benefits have you realized?

Simply provide a DID for almost all of the world, without need to peer with many, many trunk providers.

It works.

Voxbone review by User
User
Validated Reviewer
Verified Current User
Review Source

"Voxbone in a nutshell"

What do you like best?

I have been working with Voxbone for over 10 years. I think we are one of the first clients. We grow with Voxbone and they grew with us. There are many reasons why we love to work with Voxbone but the most important key factor is their professionality while maintaining the start-up mindset.

What do you dislike?

If I must state a fact that I dislike, services are very expensive compared to their competitors.

What business problems are you solving with the product? What benefits have you realized?

We are carrying mission critic voice traffic for sensitive clients. Service uptime is great and they are meticulously keeping their network up and running.

Voxbone review by Kevin C.
Kevin C.
Validated Reviewer
Verified Current User
Review Source

"Got International numbers, routing without issues."

What do you like best?

Ease of access on the Voxbone Portal. Was able to get International Numbers, routing with no problem.

What do you dislike?

Nothing at this time. Everything on the Voxbone Portal was as expected.

Recommendations to others considering the product

Give it a try, seems to work for us.

What business problems are you solving with the product? What benefits have you realized?

International Numbers for our clients. Was able to ensure Numbers and Routing for our clients.

Voxbone review by Herbert S.
Herbert S.
Validated Reviewer
Verified Current User
Review Source

"Senior Carrier Relations Manager"

What do you like best?

Coverage. Self service built from the ground up. Speed of self provisioning.

What do you dislike?

CDR lacking in details. Could be reacher in details without having to open tickets for the details. Quick responses though on the tickets.

Recommendations to others considering the product

Only stop for the best telecom bundle! Namely: better support, speed of provisioning, better pricing, better account relations.

What business problems are you solving with the product? What benefits have you realized?

global reach customers.

Voxbone review by Shahnawaz A.
Shahnawaz A.
Validated Reviewer
Review Source

"Great services experience with Voxbone so far. "

What do you like best?

We are using services with Voxbone from more than a decade, and we are very happy with their services so far. Their support is also very quick and fast. Our account manager at Voxbone is also very responsive. Web API is also very easy for buying and configuring numbers.

What do you dislike?

Unable to see what actually numbers, we are going to reserve over the Web API.

What business problems are you solving with the product? What benefits have you realized?

We solve our virtual numbers/Toll free numbers requirement with Voxbone. We resale these to our end customers. We trust Voxbone a lot for these services.

Voxbone review by Sanjeev C.
Sanjeev C.
Validated Reviewer
Verified Current User
Review Source

"Cheap and quick activation"

What do you like best?

Wide Coverage along with quick activation and low price. Combination of these is very good

What do you dislike?

International CLI is not committed by the operator

Recommendations to others considering the product

Best services, Quick support response, easy purchase and activation.

What business problems are you solving with the product? What benefits have you realized?

Our reach-ability has grown since the day we joined hands with Voxbone

Voxbone review by Rahul G.
Rahul G.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Quick Delivery with Cheap price and Easy Interface"

What do you like best?

Voxbone gives numbers at very cheap price and instant delivery with easy to configure DID

What do you dislike?

They do not guarantee International CLI which is very important for us and few countries like kuwait, qatar are not there

Recommendations to others considering the product

Go for Voxbone for quick delivery, instant activation, ease of setup and cheap price of DID with no first leg connectivity charges

What business problems are you solving with the product? What benefits have you realized?

Voxbone has maximum country DID/ITFS with them which get instantly activated for which end user is very happy with quick delivery

Voxbone review by Ozcar A.
Ozcar A.
Validated Reviewer
Verified Current User
Review Source

"Great service"

What do you like best?

The possibility to get number almost anywhere in no time.

What do you dislike?

There is not much to complaint on. Maybe that the web interface doesn't work so good on an iPhone

What business problems are you solving with the product? What benefits have you realized?

The ability to get local numbers for our enterprise contact centers.

Voxbone review by Ari R.
Ari R.
Validated Reviewer
Review Source

"Great coverage and easy-to-use API"

What do you like best?

Depth and breadth of coverage is second to none. It's ridiculously easy to order and configure local and toll-free phone numbers using the self-service platform and inventory API.

What do you dislike?

Would be good to see service restrictions on the same page as the DID groups to make ordering easier. New layout is definitely a big improvement.

What business problems are you solving with the product? What benefits have you realized?

Access to massive stock of local (all over the world) phone numbers, which we can expose directly to our end users via the Voxbone API.

Voxbone review by Eran E.
Eran E.
Validated Reviewer
Verified Current User
Review Source

"Great customer experience "

What do you like best?

Easy web platform to get things done in an efficient way.

What do you dislike?

Sometimes the alerts and instructions for regulatory changes are not clear and It makes the process much harder.

What business problems are you solving with the product? What benefits have you realized?

Purchasing international numbers.

Porting international numbers.

Voxbone review by Moeed A.
Moeed A.
Validated Reviewer
Verified Current User
Review Source

"Best Provider with Helpful account managers"

What do you like best?

Customer Service and portal is the best thing from Voxbone.

What do you dislike?

Heavy porting charges :) porting new numbers is always been a hurdle for me :(

What business problems are you solving with the product? What benefits have you realized?

We have got good footprint in market with promising service

Voxbone review by Hugo R.
Hugo R.
Validated Reviewer
Verified Current User
Review Source

"It's all automated, great!"

What do you like best?

All numbers on stock, API connection, good account management and support, pricing transparency.

What do you dislike?

It can be difficult to manage capacity with high peaks of calls

What business problems are you solving with the product? What benefits have you realized?

I can provide real-time provisioning of service to my customers because we order numbers via the API.

Voxbone review by Russell B.
Russell B.
Validated Reviewer
Verified Current User
Review Source

"Excellent service and quick provisioning"

What do you like best?

Easy and quick access to provisioning and automatically testing a number for routing.

What do you dislike?

The unavailability of some countries and having to upgrade to world zone to access some countries that are geographically right next to eachother.

What business problems are you solving with the product? What benefits have you realized?

International calling

Voxbone review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great product, significantly lower prices than competitors"

What do you like best?

I loved the online dashboard. Changes are made swiftly and It makes the life of our IT team easy.

What do you dislike?

The service was a little bit rocky but we managed to get everything straightened out.

What business problems are you solving with the product? What benefits have you realized?

We needed local SIP lines in many countries around Europe for our mobile apps, and Voxbone's allowed us to be able to provide our service there.

Voxbone review by Ekaterina H.
Ekaterina H.
Validated Reviewer
Verified Current User
Review Source

"Extremely pleasant"

What do you like best?

Reliable carrier with steady service and amazing support.

What do you dislike?

Mmm.. nothing? Currently can't think of something wrong.

What business problems are you solving with the product? What benefits have you realized?

A variety of countries for usage and steady growth.

Voxbone review by Ashish R.
Ashish R.
Validated Reviewer
Review Source

"Good Vendors of International Market"

What do you like best?

The DID/ITFS offered by the website are at very cheap price and the best part is the delivery of numbers is instantly after order is completed. The billing is postpaid however other vendors have prepaid billing

What do you dislike?

Customer support is bit slow and International CLI is also not committed

What business problems are you solving with the product? What benefits have you realized?

We provide integrated service along the VOIP numbers to the end user

Voxbone review by Domingo A.
Domingo A.
Validated Reviewer
Verified Current User
Review Source

"Professional international DID service"

What do you like best?

API provisioning, coverage, quality and professional support.

What do you dislike?

Porting in and porting out fees and channels prices.

What business problems are you solving with the product? What benefits have you realized?

Offer international numbers to my customers

Voxbone review by Emily  H.
Emily H.
Validated Reviewer
Review Source

"Voxbone. "

What do you like best?

Makes communicating with local and international customers so much easier. Very convenient and easy to navigate.

What do you dislike?

We've found that the coverage in some coluntries is limited however, the overall service is great.

Recommendations to others considering the product

Would definitely recommend to companies with centres worldwide. Don't hesitate :)

What business problems are you solving with the product? What benefits have you realized?

Provides alternative methods of communications and allows us to communicate with international customers easily.

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Professional and generally meets the needs"

What do you like best?

The personal relationship with our account rep Madina Jamili. She has remained our representative for several years and understands our business needs. Saves significant time when addressing new needs/requirements.

What do you dislike?

European main office hours present a problem for getting responses from main office.

What business problems are you solving with the product? What benefits have you realized?

Expand our reach to many countries for our conferencing product and other enterprise customer needs

Voxbone review by User
User
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great online plateforme for incoming numbers"

What do you like best?

The VOXBONE online plateforme is well organized and flexible. The sales team as well as the customer service are very reactive.

What do you dislike?

Ordering online a bloc of consecutive numbers is not possible. You always have to go through the sales team.

What business problems are you solving with the product? What benefits have you realized?

We can quickly buy numbers in all the wolrd where it is possible.

Voxbone review by Abdirahman A. O.
Abdirahman A. O.
Validated Reviewer
Verified Current User
Review Source

"Innovative"

What do you like best?

Quality of service and introduction of new services

What do you dislike?

Pricing and lack of relationship with voxbone

What business problems are you solving with the product? What benefits have you realized?

Dids

Voxbone review by Luc Francis J.
Luc Francis J.
Validated Reviewer
Review Source

"Great platform but too expensive"

What do you like best?

Really like the autoprovisionning platform and the work that was done to integrate and automate with API's

What do you dislike?

Prices have become outrageous with time and world has moved and Voxbone hasnt realized apparently.

Also because of your automation, you should be price champions in order not to open door to competition.

What business problems are you solving with the product? What benefits have you realized?

Getting DIDs easily

Voxbone review by Mark T.
Mark T.
Validated Reviewer
Review Source

"CEO - RIptec Ltd"

What do you like best?

Extensive worldwide reach with simple API's

What do you dislike?

Unable to choose specific numbers or vanity numbers

Recommendations to others considering the product

Voxbone offer a high quality product, with great customer support and an expanding network of availability.

What business problems are you solving with the product? What benefits have you realized?

Enabling multiple numbers on one mobile device. No longer require multiple handsets, don't need a business desk phone, don't require business landline, lower cost cellular calling and more...

Voxbone review by Kuldeep R.
Kuldeep R.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"innovative and values continuous improvement"

What do you like best?

instant number selection & activation menu. Awesome!

What do you dislike?

Improvement needful in terms of bulk change management i.e changes to a specific set of numbers.

Recommendations to others considering the product

Voxbone portal is excellent and they can improve on number porting experience for customers.

What business problems are you solving with the product? What benefits have you realized?

on-the-go number availability and activation. Customer satisfaction is the prime benefit.

Voxbone review by Agency
Agency
Validated Reviewer
Review Source

"Good service with cheap pricing and quick delivery"

What do you like best?

Voxbone provide delivers the product of various countries which is not available with other vendor with quick delivery and easy to setup numbers

What do you dislike?

Voxbone does not guarantee international CLI which is the worst situation for us.

Recommendations to others considering the product

People can go with this supplier since they have a wide coverage in global market and the interface is very user friendly.

What business problems are you solving with the product? What benefits have you realized?

Since we have get in touch with voxbone we are able to deliver the DID and tollfree to the customer at very cheap prices and on the same day.

Voxbone review by Shubham C.
Shubham C.
Validated Reviewer
Review Source

"Cheap and best"

What do you like best?

Services given are at a very cheap price and they are delivered is instant which is the best part

What do you dislike?

There are few countries which should be added in the panel such as Qatar, Kuwait

What business problems are you solving with the product? What benefits have you realized?

We are integrating our solution with the numbers and are delivering to the end user

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great experience."

What do you like best?

Have worked with Voxbone for years and it'a has been allways a pleasure to deal with them

What do you dislike?

Not much, but I would like to purchase DIDs against my recurring monthly charges, instead of having to pay by credit card every time

What business problems are you solving with the product? What benefits have you realized?

We resell DIDs to our customers

Voxbone review by Manpreet S.
Manpreet S.
Validated Reviewer
Review Source

"Quick Response"

What do you like best?

The support team is always there to respond to our concerns.

What do you dislike?

CLI issue is there which cannot be resolved since they do not conform to pass international CLI

Recommendations to others considering the product

Easy interface with cheap and quick delivery.

What business problems are you solving with the product? What benefits have you realized?

Cheap and Quick purchase of DID/TFN

Voxbone review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Fast and Fair"

What do you like best?

The portal is easy to use and very intuitive. The tiered pricing is the best and support is second to none!

What do you dislike?

nothing so far after 3years+ and the platform and coverage keep getting better.

What business problems are you solving with the product? What benefits have you realized?

International origination services.

Voxbone review by User
User
Validated Reviewer
Verified Current User
Review Source

"Top Cloud Communications !"

What do you like best?

Excellent web portal, good pricing, excellent sales team, goood support, stable and reliable infrastructure.

What do you dislike?

Burst/dynamic capacity should be improved.

Recommendations to others considering the product

Very recommendable

What business problems are you solving with the product? What benefits have you realized?

Cloud Communications, worldwide DIDs, webRTC to SIP the easy and secure way.

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"automation is excellent"

What do you like best?

the automation is excellent especially the settings in the did like to set the t38 and all other settings

What do you dislike?

the billing invoice system i don't have the details printed on a pdf

What business problems are you solving with the product? What benefits have you realized?

instant numbers configured

Voxbone review by User
User
Validated Reviewer
Review Source

"Voxbone Review! "

What do you like best?

Makes calls simpler and easy, being able to manage customers on our database is so much simpler than previous systems.

What do you dislike?

I think the layout could be made better, sometimes things can get lost or aren't that easy to find.

Recommendations to others considering the product

100% recommend, the workflow and ease of the system is incredible.

What business problems are you solving with the product? What benefits have you realized?

Contacting customers faster and easier than before, we're able to track data easier too!

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Experience"

What do you like best?

Easy to use, its really simple and fast.

What do you dislike?

Support could be faster, and i don't have more issues.

What business problems are you solving with the product? What benefits have you realized?

Simple management of our phone numbers.

Voxbone review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Global telecoms reach without overhead"

What do you like best?

Provisioning and availability are incredibly simple, helping to manage the challenges of dealing with different government regulations around the world.

What do you dislike?

Their billing structure can be a little convoluted with one foot in the software world and one in telecoms. Sadly it's the worst of both.

What business problems are you solving with the product? What benefits have you realized?

Maintain a global reach for customers without having to grow a massive team.

Voxbone review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"there are good thing in Voxbone but not all the time"

What do you like best?

the flexibility of ordering DID the setting and all

What do you dislike?

Dealing with customers mainly in finance matters

What business problems are you solving with the product? What benefits have you realized?

none

Voxbone review by Mauricio C.
Mauricio C.
Validated Reviewer
Review Source

"Best self service with high availability"

What do you like best?

Web portal and good statistics and reports

What do you dislike?

No spanish support and no personal contact

What business problems are you solving with the product? What benefits have you realized?

High service availability

Voxbone review by Administrator
Administrator
Validated Reviewer
Review Source

"Voxbone continue growth allows us to offer DDIs and ITFN around the globe"

What do you like best?

Voxbone continue growth allows us to offer DDIs and ITFN around the globe. Our account manager advises us if a country not listed is on the road map.

What do you dislike?

Outages are sometimes not noticed until we reach out.

What business problems are you solving with the product? What benefits have you realized?

Voxbone continue growth allows us to offer DDIs and ITFN around the globe.

* We monitor all Voxbone reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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