What do you like best?
vPlaybook is easy to navigate and use as the admin (creating new sections, etc.) The support team is excellent. It's hard to separate the vPlaybook piece from the DSG engagement. If that is irrelevant for this, please disregard, but when I moved into my role, the engagement with DSG was in place already and the playbooks were moving forward. It was easy to work with the team in designing the playbook and having the design team work quickly to get our content together before launch was great. The reason for my score of 8 is that I'm not sure if vPlaybook is available to companies without the full DSG messaging/process/coaching program (which would be a completely different question/recommendation I would be making).
What do you dislike?
As Director of Sales Enablement, part of my role is to ensure accessibility to content and measure absorption/adoption. Education tools typically have the ability to measure assessment and to include "learning paths", i.e. "first look here, and then here" etc. So in addition to our cost of vPlaybook, we had to implement an LMS that gave us the ability to do this. We also were not able to implement directly into Salesforce, which is our system of record and where we direct all of our sales reps to do most of their work.
From a tactical perspective, it would be nice to be able to assign users different roles for each playbook. For example, I may want our marketing team to directly build (and be a playbook owner for) a certain playbook but not have those rights to other playbooks they should have read/user rights to. It would also be nice if we could hyperlink between playbooks. I have not had success with that. I would like to be able to create my own page/section templates and have them available to me. Finally, it would be VERY NICE if it were possible to move/reshuffle pages and sections within a playbook (at least). For example, if I build a new playbook and realize I want another layer of pages or sections up-front, I can't just create a new page and move existing sections to it, I have to re-build them all.
Recommendations to others considering the product
Again, not sure if this is related to engaging with DSG (which is a separate topic) or the Playbook technology itself. For the technology, it is easy to use, would recommended two-three people be trained by the vPlaybook team as admins when implementing. It is a great tool for global organizations, as it can be used by anyone anywhere.
What business problems are you solving with the product? What benefits have you realized?
It is a centralized repository for a lot of our content. That has been nice. Being able to add to/expand the playbooks has also been good, as we have added a section with documentation on internal Tangoe sales processes (and employee tasks like travel policy, etc.), and a deeper dive solutions playbook, as well as a repository of sales win debriefs. Having a professional tool validated the need for a sales enablement department and provided credibility to me, as someone new to the role.