What do you like best?
It´s cloud hosted which makes it flexible, easy to access it through any browser. You can manage all your leads, opportunities, Contacts, organizations and improve the way you comunicate with your prospects.
The enterprise version allows you to manage a Helpdesk inside the CRM
You have a quote Builder where you can attach the quotes and pricing lists sent to a customer
It´s easy to integrate with social media like Twitter.
You can use web-to lead forms, make and receive calls by integrating it with some PBX systems or Sip Phones.
What do you dislike?
It´s awful sometimes when it updates. The last update changed a lot the user interface.
Blank fields in the leads even after filling them.
Mail manager is not that friendly, for example, when I receive a response in my email, it doesn´t attach automatically to the lead or opportunity
Recommendations to others considering the product
You should test Vtiger CRM if you want to have CRM + Helpdesk in one software, You don´t need to use any Hardware infraestructure to deploy this CRM because everything is in the cloud
What business problems are you solving with the product? What benefits have you realized?
We have made sucessfull email campaigns, the comunication with our prospects has improved a lot, we can register when a new email is received or a call has been made, the Support Team can manage all tickets from customers. The Finace team can attach quotes and pricing lists to all opportunities.
You can manage your inventory by adding assets, products, etc