Switchboard

4.0
(1)

Switchboard's platform and consulting services help schools and other organizations create responsive, caring networks where members of their community can find and share transformative opportunities.

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Switchboard review by User in Telecommunications
User in Telecommunications
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"Great Tracking Platform for Calls"

What do you like best?

I love being able to create a custom layout in order to track incoming calls, which support staff are currently on a call, and calls waiting in the queue.

What do you dislike?

I don't quite like how the UI is not intuitive, and it's hard to know the exact names of the widgets just by looking at them.

Recommendations to others considering the product

It's great to help manage support queues to ensure proper staffing at appropriate times during business hours.

What business problems are you solving with the product? What benefits have you realized?

Allows our team to track when we have the most calls, when we are missing calls, and when we might need more support staff to be on the phones.

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* We monitor all Switchboard reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.