What do you like best?
I Like the Fact that you can Customize the help desk to your needs and that fact its not heavy coding that is required to make the changes. The Assets Assignment is also a create tool in the system.
I also like the fact that you can simple backup the database by just making a copy.
What do you dislike?
The reports page has no customization and difficult to manage.
Also changing of the colour of the system is also difficult.
Recommendations to others considering the product
I would recommend this product to any IT Administrator. The ease of setup and the amount of functions you can customize makes this application very useful.
It is also very light on resources so can be setup practically on any machine or server
I have also received AWESOME support even though im only using the Free Version
Thank you Web+Centre
What business problems are you solving with the product? What benefits have you realized?
I am Using the Help desk as a full management system for the IT department.
I manage Assets,Tickets and make use of the customer login for both browser and mobile
The benefit of the Product to my department is the fact that the system does not require a lot of training in terms of administration and implementation. Once you enable the email to case feature the system becomes very user friendly