Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT controlled assets, tracking of property management issues, users tracking as it relates to the assets and a knowledge base of solutions.
1. Flexibility: Is probably the key feature we had it up and running very quickly out of the box and since then have easily customized it to our uses. We are able to effectively use it on a variety of platforms.
2. Reliability: We have used it for approximately six years and it has worked flawlessly, and is stable
3. Communication from the publisher, ISS is constantly improving the software, and has a news letter that comes out monthly or so with hints on using the software, features on other users setups and notification on improvements. Scott is very open to user input and opinion he is available and responsive to suggestions and other input, ISS proactively seeks user guidance.
4. Value, after an extensive review of helpdesk software, I found the ISS product provided the most features and flexibility for me for the price by a long way.
5. Easy user use hence buy in by the users.
6. Easy integration with other systems, Web+Center uses LDAP so I am able to link into my Active Directory database.. Email integration works well for me.
7. Support any time I have had an issue configuring, updating, planning, the ISS support has be very responsive and accurate in solutions.
Some of the Web look is dated, but that is fixable for the most part with the ability to customize, but if you use it out of the box.........
Some of the reports could be a little deeper, but you just push to csv and there ya go.
1. Streamline communication between users and IT staff.
2. Easy tracking and documentation of problems with IT and building systems, IT and Maintenance Staff Work loads, assets assigned to users.
3. Easy tracking and documentation of patterns of problems in systems and people.
Improved turnaround on issue solutions, MUCH happier user community,
Much better and simpler documentation of accomplished work for business management.
Transparent feedback for user on where, what the status is of their issue is.