What do you like best?
Great Tech/Customer Service Support. Even when they can't initially resolve an issue, they continue to follow up until the issue is resolved.
Constant innovation and improvements. We've been with WebDAM for 2 years, and have seen so many improvements in this short time
Introduction of the workflow/approvals feature
Eliminates the need for IT/Web Department support
Easy to use, for internal and external staff/customers
Although it was tough to get over the initial cost at first, it's been well worth the initial investment in dollars and staff resources
What do you dislike?
Cost - In order to take advantage of many of the advanced features of WebDAM, you have to be willing to spend quite a bit of $$$ on adding contributor seats
Large files take a long time to upload
Does not support GIF preview
Watch/Notification feature does not always work. However, they are working to resolve this, and have already made improvements.
Long filenames are not always viewable. Should provide a mouseover feature for long file names
Recommendations to others considering the product
After a year of research, we decided WebDAM was the best cloud based asset sharing solution for our needs. We've received positive feedback from our customers, licensees and distributors on the ease of accessing our files. As a result, we've seen an increase in dealer marketing, and it's in line with the global image we've defined for our brands.
What business problems are you solving with the product? What benefits have you realized?
WebDAM is used to share product images, spec packages and marketing materials with distributors and licensees in 40+ countries
Streamlined the process of sharing those assets by eliminating the need to constantly resend those files via HighTail or Dropbox
Consolidated our asset storage. Previously stored assets in multiple locations, making updates/revisions time consuming and hard to track.
In 2 Years, we've had over 7,000 downloads. No more FTP complaints, and internal adoption by most departments
Added benefit, it forced us to clean up our internal processes (file names, back up process)