What do you like best?
The ease of managing my assets. Once I figured out our metadata structure, the process became second nature. I like being able to share assets with colleagues, and the news media.
What do you dislike?
I don't like that folder titles are not incorporated into the search feature. Keywords are great, but sometimes you need to find (or it's easier to find) something by it's event name.
So-so performance using certain web browsers.
Annual price hikes
Overall the product is a little pricier than I feel it should be. For example, I was recently introduced to a plug-in feature that would allow me to access my photos via Adobe InDesign. In theory this is supposed to speed up my workflow. In reality, it would be a minimal gain. The real kicker however was that the price for just this one plug-in cost more than the price for a one-year subscription for the entire Adobe Creative Suite. This does not make sense.
Recommendations to others considering the product
Examine your needs, and the cost of asset management. Ask yourself if it really is worth spending the money with WebDAM over another company. WebDAM isn't the only game in town but it is definitely a pricey one.
What business problems are you solving with the product? What benefits have you realized?
The management/distribution of the university's photography assets. This has freed up numerous hours of our time that were once spent searching, and compiling individual requests for photos.