What do you like best?
I love being able to access folders on my QNAP TS-251A NAS using a Windows drive letter, as if the cloud storage were connected directly to my laptop as a local drive. It's also unexpectedly fast, and I often work with large PDF's. Once I set WebDrive up to connect to my NAS, every time that I open Directory Opus (my preferred file manager, although you can use File Explorer or anything else), I can navigate and move files around between folders as easily as if I were working with local folders.
Currently, I use secure FTP. In the future, I plan to set up secure WebDAV, which supports file locking, and will make collaborating with other scholars easier. (We won't risk overwriting each other's changes.) WebDrive supports a variety of protocols, including secure FTP and secure WebDAV.
I especially like that WebDrive shows the user a dialog box with the request/response dialogue from its initial handshaking with a server, so that you can debug any errors. The product has never crashed on me and is transparent. It's far better than a dedicated FTP client.
The most important benefit is that it has made available all 4 TB of remote storage on my NAS to me, as if it were local storage, so that I never have to worry about running out of space on my Microsoft Surface Pro 4.
What do you dislike?
The properties dialog box, which lets you configure connectivity information for a server, could be improved a little. For instance, there is a section called "General Host Settings," where you enter the IP of the server. Confusingly, you can't enter the port number there. Instead, you have to go to another section, "Connection Settings."
"Connection Settings" is also a bit strange. It has a checkbox: "[ ] Use default port [ ]." If the checkbox is checked, it defaults to port 21 (the default FTP port). If it's unchecked, you can enter another port number. I would move that field to the "General Host Settings" section, eliminate the checkbox, and just let the user enter whichever port they desire, with the default being pre-populated.
In general, I would reorganize the properties dialog box to make it more efficient for the user to set new sites up. I would group the many options differently by focusing on the typical use cases that the user is likely to have, and making those quick and straightforward to get through. I'd also add help text when a user hovers over an option, to explain what some of the less obvious options do.
There is also a limitation that might have something to do with the secure FTP protocol, but I'm uncertain. Some of my folders are named using diacritical marks, for instance: Résumés. However, in WebDrive, that folder appears as: RÃ©sumÃ©s. Perhaps this is because the FTP protocol can't handle Unicode characters. If possible, it would great to get this fixed.
Recommendations to others considering the product
If you have a personal NAS or want to be able to mount any cloud storage that WebDrive supports on your computer, WebDrive is the perfect solution. It's inexpensive, fast, stable, and just works. There's no better way to expand limited storage on your personal device than to be able to edit files on the cloud directly, as if they resided on your computer.
What business problems are you solving with the product? What benefits have you realized?
I'm a graduate student in philosophy at the University of MIssouri-St. Louis. I use Citavi (https://citavi.com/en/) on my Surface Pro 4 to store journal articles and books (PDF's), and enable me to easily and efficiently cite them. Any data loss would be catastrophic, so I store all of my Citavi files on my personal NAS, a QNAP TS-251A, which is also synchronized with a local folder on my Surface using QNAP's Qsync utility.
The problem with this is that research projects can get quite large, and it's easy to run out of local storage space on my Surface. I began investigating ways of accessing files directly on the NAS without synchronizing them, and found WebDrive. Now, I connect Citavi to my NAS using the secure FTP protocol, through WebDrive. This approach lets me use as much cloud storage as I have (4 TB) without worrying about running out of space on my Surface's 256 GB SSD.