WebEngage

(3)
4.2 out of 5 stars

OnSite Customer Engagement Suite

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WebEngage review by User in Internet
User in Internet
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Verified Current User
Review Source

"Excellent Marketing Automation tool to reach your custumer"

What do you like best?

Excellent Support

Simple to use system

Able to see and understand the customer behavior

Journeys are an excellent way to engage with users

What do you dislike?

Complex Use Cases handling needs some assistance

Lack of Templates

Central management /reuse of messages

What business problems are you solving with the product? What benefits have you realized?

- webengage powers our complete customer retention and engagement process.

- We have defined our journeys and interaction steps which automates a lot of user tracking and sending out messages/notifications/ SMS and emails very easily

- Central management system for marketing to send information across channels

- It has helped in improving our retention cohorts

- Has helped in new user registration

- Has improved our new and old user conversion

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WebEngage review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Amazing experience with Webengage"

What do you like best?

Creation of customer journey to automate all your communication with customers. Technical and support staff is very helpful

What do you dislike?

Analytics is not detailed compared to Google Analytics

Recommendations to others considering the product

Very helpful for marketing people

What business problems are you solving with the product? What benefits have you realized?

We are using Webengage as a marketing automation platform. We are using it for customer communication and engagement through sending push notification, In App notification. The major benefit of this platform is that you can automate the process through customer journey.

What Marketing Automation solution do you use?

Thanks for letting us know!
WebEngage review by <span>Nicholas W.</span>
Nicholas W.
Validated Reviewer
Review Source

"Web Engage provided a great way think about automated visual marketing. "

What do you like best?

The customizability. I appreciated that Web Engage allowed me to build out an approach that was specific to my needs.

What do you dislike?

The interface at times felt a bit confusing.

What business problems are you solving with the product? What benefits have you realized?

How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that.

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