I like that, as the IT guy, it just works. I don't ever have to go to a person's computer to check the software, update it or see that it's running. I get all the information I need from the console. I haven't had to deal with cleaning up a virus except for maybe one time one person got an annoying browser plugin that would redirect all web traffic to one URL. I had to manually remove it, but it wasn't a too malicious. I like that I can set certain permissions on users so that they can get better control over the software, and disable when they really need to. There are just some users who can be trusted and some who can't, so this software allows me to do that in a really granular way.
Fixing a small issue, such as a single blocked program, is like pulling teeth. Everything is so over-complicated. Support is nice, but it seems like sometimes their system is so complex and convoluted, even they don't know how to explain how it works. I also REALLY hate their second level of authentication, where it asks you to provide X and X letter of your special passcode. I literally NEVER remember what that passcode is, so I have to reset my passcode EVERY TIME I log in. I wish they'd just implement 2 factor auth utilizing SMS or email.
Shop around, but this is a great product! Plus they are right here in the USA!