What do you like best?
In summary; using Webroot to secure the endpoints has resulted in a significant reduction in the amount of time attending to problems which frees engineers to devote more time to raising awareness with users.
In a little more detail; I find the top feature is the the reporting console which identifies PCs (Apple & Microsoft), virtual machines and servers and can be grouped by WAN IP or LAN IP, name & AD which simplifies management.
What do you dislike?
The industry's approach to antivirus hasn't really changed that much in a long time, securing the endpoint is still important and can't be overlooked but the endpoint should be really be the last line of defence.
In case you're wondering I think the connection to the Internet, from the ISP could be improved. In the UK there is a rush to reduce the cost and thus this isn't a focus.
It's interesting to see many IT service organisations bringing a broader security offer based on their collaboration & partnership with different vendors and I see this continuing to grow.
Recommendations to others considering the product
Roll out a trial and determine the potential value of the reporting console
What business problems are you solving with the product? What benefits have you realized?
There is a notable difference in the performance of Webroot's SecureAnywhere product compared to many other apparently similar products that say they offer the same and are often bundled with the PCs, however I have also seen an increase in user awareness to the extent that technicians are now routinely asked to 'remove the bloatware and install Microsoft security updates and Webroot'