WebsiteAlive

3.8
(3)

Since 2004, WebsiteAlive has had their Live Chat and Click-To-Call solutions used by businesses to meet and greet website visitors, answer questions, increase leads and close sales.

Work for WebsiteAlive?

Learning about WebsiteAlive?

We can help you find the solution that fits you best.

WebsiteAlive Reviews

Ask WebsiteAlive a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 3 WebsiteAlive reviews
LinkedIn Connections
WebsiteAlive review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"This software allows your clients to ask quick questions through a chat feature."

What do you like best?

I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.

What do you dislike?

The only thing I do not like about it, is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits 'close'.

Recommendations to others considering the product

If you have many users that contact you for technical issues, this is a great tool. Users can start a quick chat to ask quick questions.

What business problems are you solving with the product? What benefits have you realized?

We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.

Sign in to G2 Crowd to see what your connections have to say about WebsiteAlive
WebsiteAlive review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Works with multiple clients/vendors at one time"

What do you like best?

We can use multiple clients through one portal.

What do you dislike?

The inability to take a message on the program. If you do not have someone logged in it just rings and times out.

What business problems are you solving with the product? What benefits have you realized?

We utilize the program to gain new customers.

What Live Chat solution do you use?

Thanks for letting us know!
WebsiteAlive review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Enjoyed this program very much"

What do you like best?

The software is organized well and the ease of use it nicely done.

What do you dislike?

Sometimes I experience slow or a frozen screen when running too many chats at once.

What business problems are you solving with the product? What benefits have you realized?

Makes multitasking easier

There are not enough reviews of WebsiteAlive for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Intercom Logo
Intercom
4.2
(515)
Intercom allows you to communicate personally with every single customer.
2
LiveChat Logo
LiveChat
4.5
(460)
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
3
Zendesk Chat Logo
Zendesk Chat
4.2
(235)
Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.
4
Userlike Logo
Userlike
4.4
(189)
Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need
5
Olark Logo
Olark
4.3
(170)
Olark - Talk with your customers now with beautiful, easy to install live chat software.
6
Zoho SalesIQ Logo
Zoho SalesIQ
4.3
(152)
Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.
7
Kayako Logo
Kayako
4.1
(150)
Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
8
Pure Chat Logo
Pure Chat
4.4
(144)
Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.
9
SnapEngage Logo
SnapEngage
4.5
(123)
Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.
10
LiveHelpNow Logo
LiveHelpNow
4.2
(107)
LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
Show more
Kate from G2 Crowd

Learning about WebsiteAlive?

I can help.
* We monitor all WebsiteAlive reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.