Ytel

4.5
(1)

Ytel delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions.

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Ytel review by User in Higher Education
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"Customer experiene"

What do you like best?

Cloud contact center is a great system to combine multiple functions in an easy to use system

What do you dislike?

The system is used for inbound and outgoing calls which is what our system uses it for and it sometimes the que cycles the customers through in an order that is not the order the calls were received

What business problems are you solving with the product? What benefits have you realized?

it make it so that we dont have a lot of customers on hold and instead puts them into a que and they are cycled between people and offices to who can best serve

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