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Whatfix

4.7
(37 reviews)

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

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Whatfix Features

User Analysis

Survey Implementation

Allows you to deploy NPS surveys to users.

Not enough data available

Data Analysis

Analyzes user survey responses and information in the application.

Not enough data available

Messages

Customize

Allow users to customize their messages.

Not enough data available

Direct Delivery

Deliver content messages directly to a customer's device.

Not enough data available

Schedule

Schedule out messages ahead of time.

Not enough data available

Retarget

Retarget your messages based on previous user engagement.

Not enough data available

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

90%
(Based on 11 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

90%
(Based on 9 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

n/a

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

Not enough data available

User Support

User Sementation

Organizes users into predefined groups and provides different responses based on group.

Not enough data available

Multi-Lanuage Support

Supports multiple languages.

Not enough data available

Behavior-responsive Messaging

Provides responses based on user behavior and feedback.

Not enough data available

Analytics

Dashboard

Provide a dashboard to monitor websites.

Not enough data available

Click Through Rates

Give users the ability to monitor click through rates.

Not enough data available

Unsubscribe

Monitor unsubscribe rates.

Not enough data available

Campaign

Ability to track campaign success.

Not enough data available

Segment

Segment your messages based on specific demographics.

Not enough data available

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

98%
(Based on 8 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

100%
(Based on 5 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

100%
(Based on 7 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

100%
(Based on 5 reviews)

Walkthrough Type

Audio-visual Walkthroughs

Supports audio and video-based walkthroughs.

Not enough data available

Text Bubble Walkthroughs

Supports text bubble walkthroughs.

Not enough data available