What do you like best?
It was easy to view shifts and get important work information quickly, as well as manage the trading of shifts. Overall, the software was simple and easy to understand, and the ability of our employer to put pertinent information on the landing page, such as what numbers to use depending on what one needed, were essential to the workplace functioning with many employees that were constantly in need of assistance from managers, administrators, or fellow employees.
What do you dislike?
I did not like the inefficiency of the messaging system, which did not always make it clear that there were messages in my inbox. In addition, the notification system was not very compatible with Android, meaning that any notifications I received had to be seen through email. This meant that in some cases, I felt texted would have served my purpose better than to use WhenToWork.
Recommendations to others considering the product
Do not rely on WhenToWork as the only messaging system between you and managers or coworkers. There should also be other routes of communication, and in larger workplaces, it is important that phone numbers be posted for some employees/managers.
What business problems are you solving with the product? What benefits have you realized?
Solving the difficulty of coordinating work and shift times with coworkers, especially in a workplace where most employees are part time and have student schedules that may change or flow throughout the week. It also solves the problem of a workplace with high turnover rates, where you are unlikely to know the majority of those who work there, much less have their numbers.