I like that it can be embedded into my company's website. I also like that it provides the customer's account number when a chat request pops up.
What do you dislike?
I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You cannot copy/paste conversations, although you can save them. They do not get automatically archived; you have to manually save them. You cannot pick up a chat request after a certain amount of time. It runs slowly on anything but the best computers.
Recommendations to others considering the product
This is probably a good program for those who would like to have multiple users able to pick up a chat, like with a help line or something. However, as a direct way for dedicated customers to get ahold of you, it is severely lacking.
What business problems are you solving with the product? What benefits have you realized?
It does allow customers to quickly get questions answered from the website.
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