Widen Collective

Widen Collective

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4.7 out of 5 stars

Drive content operations from an award-winning digital asset management and brand management platform.

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Widen review by Brittany H.
Brittany H.
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Verified Current User
Review Source

"Stellar product with a rock star Support Team!"

What do you like best?

Does Widen offer a thoroughly wonderful Digital Asset Management tool? Absolutely! But they also have the most A-MAZ-ING support and customer service I have ever experienced in my career. A+++++++

What do you dislike?

Widen offers everything anyone seeking Digital Asset Management could hope for. There is nothing to dislike.

Recommendations to others considering the product

Use the Customer Support Team! They are here to help with everything!

What business problems are you solving with the product? What benefits have you realized?

Roughly six months ago, I accepted my new role as the Widen Collective Manager at an highly acclaimed local university. Loving a good puzzle, three solid months were spent JUST analyzing the Collective in its state and learning as much as I could about Widen. I watched all of the Widen University Videos and leaned on the Chat Team to gain insight on how to best take control of our database, and what (if any) improvements needed to be made. The Support Team is SOOOO over the moon amazing, they made me feel like my questions and concerns were valid no matter how silly I felt.

After this investigative work, I flew to Widen HQ in Madison, Wisconsin to present/validate all of my findings, hypotheses, and ask suggestions for improvement with Lexy 1:1. WHAT A BLAST! We got down into the nitty gritty together, had hypnotizing cinnamon rolls and lattes (she had tea) together, and I learned SO much about how to give our DAM the attention it deserved.

Upon my return home (along with some fun Powerpoint presentations), I brought my team up to speed with with my findings and am thrilled to say that all of the suggestions (thanks to Lexy's mastery and wisdom!) have been approved; and we are smoooooooth sailing now! Yeah buddy!

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Widen review by Jennifer O.
Jennifer O.
Validated Reviewer
Verified Current User
Review Source

"Asset Management"

What do you like best?

It is easy to use and navigate. I like being able to customize my dashboard. The category feature is very helpful for breaking up types of content that you could find.The bread crumb feature is also very helpful. The design is very intuitive. The selection to download feature is my favorite because it is so easy to use.

What do you dislike?

There is not much I dislike. Sometimes it is a little slow to load, but we have a lot of files so it is expected. I appreciate the live chat but I wish there was an FAQ so that I would not have to go through and describe my issue to a third party.

Recommendations to others considering the product

Make sure you have someone managing where items go or it could get confusing.

What business problems are you solving with the product? What benefits have you realized?

We store assets that we are refining or do not want loading into our content management system for the web. It is also used for cross functional teams to share files.

What Digital Asset Management solution do you use?

Thanks for letting us know!
Widen review by Tommy U.
Tommy U.
Validated Reviewer
Verified Current User
Review Source

"Widen Collective is the best Digital Asset Management system I have ever worked with."

What do you like best?

I've used quite a few DAM solutions in the past and Widen is by far the best one I have worked with. The thing that I like the best is the ability to manage the metadata just as easy as it is to manage the assets themselves.

On top of that, the ability to assign permissions to access and administer assets by role has proven to be very valuable. We have assets that are only applicable to certain customers, so I can easily manage that through the admin tool.

The time that we spent managing assets went from a full-time person's job before implementing Widen to only an hour or so a week once it is up and running.

What do you dislike?

The only thing I have an issue with is my inability to customize the home page. From what I can tell, you have to be pretty savvy at HTML to do it right. But, I can say that there are some basic things that you can customize that will make your page on brand by adding logos and customizing the colors of fonts, buttons, etc.

What business problems are you solving with the product? What benefits have you realized?

My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need.

In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage.

Widen review by Richard C.
Richard C.
Validated Reviewer
Verified Current User
Review Source

"Widen is a great company to deal with"

What do you like best?

What I like best about Widen is their customer service, they are very professional, knowledgable, responsive, and friendly. There are many ways to reach them for support, generally I will reach out initially using the web chat option, but if the issue or question is more complicated in nature I will speak with them on the phone.

What do you dislike?

I can't say that there is anything that I really dislike about Widen or the Media Collective DAM.

Recommendations to others considering the product

If you want an easy to manage and user friendly system you can't do much better than the Widen Media Collective. It's very flexible and the people working there are very friendly and helpful and they will work with you to get your problem fixed. The online support documentation is also great.

What business problems are you solving with the product? What benefits have you realized?

Initially we purchased the Widen Media Collective to make internal creative assets visible and usable throughout the whole company and it has succeeded in this role. Now we are gradually using it to host assets for forward facing websites. Upload profiles make uploading a breeze and once the assets have finished uploading I can easily and quickly generate a report on the assets, I then send the spreadsheet with embed links to whoever requested the upload.

Widen review by Tracey C.
Tracey C.
Validated Reviewer
Verified Current User
Review Source

"DAM .... We LOVE Widen!"

What do you like best?

Everything about this product is easy! We initially chose the software after closely reviewing more than 7 different solutions. Widen accommodates all of our needs where others came up short. Ultimately the deciding point came down to the out-of-the-box video streaming feature, this is what makes Widen different.

The Widen team has the roll-out process down to a science. They worked with us to define a solid taxonomy which paved the way for an easy initial asset upload.

Training and the on-boarding process was seamless. The application is easy to use but, when in doubt, they have a fully loaded training library (Widen University) which has video tutorials and easy to find articles.

We are very pleased with Widen and would definitely choose it again!

What do you dislike?

Scratching my head trying to think of a dislike ...

We uncovered an area where enhancement could be possible and found out that they are already working on it and will soon be released. I really can't think of a dislike.

Recommendations to others considering the product

I would highly recommend Widen. The support team has been SO helpful every step of the way and continue to quickly respond to our needs.

What business problems are you solving with the product? What benefits have you realized?

All of our assets were previously stored on a nicely organized shared drive. We needed a repository that had advanced filtering options so we could easily find the assets we were looking for.

We also have international employees that needed access and downloading assets over the network was painful. Sharing assets with customers and external vendors was also difficult.

Widen Collective has solved all of these issues. Our international employees LOVE the system. We never held any official training for them. They watched one of the "How to" videos Widen provides and they were immediately using the system. We now have a "one true source" for all of our assets. It isn't considered an approved asset, if it isn't in Widen.

Widen review by Gus R.
Gus R.
Validated Reviewer
Verified Current User
Review Source

"We're keeping it"

What do you like best?

The Speed.

We've been using Widen for a few years now. Since the beginning we have added assets and users by at least 10 fold. The speed of browsing and downloading has not dropped at all, in fact it has probably increased with their new updates. Scrolling is snappy and the previews load extremely quick. Downloading assets at different sizes are quick. Although, I usually download the original hi-res files since I work with print media most of the time.

What do you dislike?

Reliability.

There was been a few times Widen has been down. It hasn't happened in a while, but when it did, it was down for a while. They seem to have solved the issues it was plagued with. I guess it's all part of depending on the cloud.

Support.

There's not an easy way for users to get support directly from Widen. It seems Widen shields their support so the first round of support is the Admin on location. Yet, there are times when that person is not in the office. It would be nice to have a chat feature to help users when the site is down to let them know and solve the issue.

Recommendations to others considering the product

Widen is a great software solution. I see it as a blank slate. You can set it up so it's extremely efficient or convoluted. It all depends on tagging and metadata.

What business problems are you solving with the product? What benefits have you realized?

Storing Assets.

This has become our go-to Asset Manager. It's easy to upload and download images from Widen. We use it to keep all teams up-to-date with the latest images we get from photoshoots. We're able to expire older assets that don't follow our new brand guidelines so everyone across the company and our partners are using the most recent images.

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"DAM administrator for all our in house agency needs"

What do you like best?

I appreciate the immediate response time from my Widen representative. Anytime I have a question or concern, I know it will get answered right away and I can proceed with my day knowing that it has been taken care of.

What do you dislike?

So far everything has been great! I did recommend having the collection the asset is in located on the quick view like it is when you click into the actual asset with all the information on it. I know it would be a help to me but I know there is probably a lot to do on the back end.

What business problems are you solving with the product? What benefits have you realized?

We are creating a one stop shop for all our assets to be housed. This creates a space that is well organized and easy for everyone using it to find what they need in a timely manner. I haven't had too many complaints or call outs so it seems to help operate or creative machine.

Widen review by Kelly O.
Kelly O.
Validated Reviewer
Verified Current User
Review Source

"Widen Collective has delivered on all of my expectations for a Digital Asset Solution"

What do you like best?

The thing I like best about the Widen Collective is ease of the solution, making everyone who is exposed to it wanting to become a user as quickly as possible.

What do you dislike?

The thing I dislike most about the solution is that it is continuously changing and improving (this is a great thing) but me not having the time to stay on top of the latest and greatest features and not being able to train and implement the new features.

What business problems are you solving with the product? What benefits have you realized?

The problem we immediately solved was employees who needs access to digital assets, i.e. packaging images, layouts and elements, now have access to them without having to search or ask for them.

Widen review by Michele M.
Michele M.
Validated Reviewer
Verified Current User
Review Source

"Great product. Great support."

What do you like best?

Widen is very user-friendly. It's easy to upload and organize assets and add relevant metadata. Employees unfamiliar with DAMs can access and filter through thousands of assets easily and are able to share assets with team members or people outside of the company. Attaching documents, like release forms, is a great benefit as well. I also like that Widen is regularly adding features and updates to keep the system relevant.

What do you dislike?

I'd like to see better asset tracking with regard to being able to see the history of everyone who has downloaded a particular asset.

Recommendations to others considering the product

In addition to a great product, Widen has a great support team. Initially, they made the entire process of setting up our DAM very simple and now, a few years later, their customer support team is always very helpful.

What business problems are you solving with the product? What benefits have you realized?

Before Widen, we had tens of thousands of assets on individual computers and on various servers throughout the company. We also lacked a process for keeping track of rights, release forms, expiration dates, etc.

Widen review by Sandra D.
Sandra D.
Validated Reviewer
Verified Current User
Review Source

"Versatile product, easy to use, great support"

What do you like best?

Widen Collective is easy to use and easy for Admins to setup and make changes. So far we have only linked it to Box, and that works well. For the next phase we will be linking the tool to Salesforce.com and are confident this will be a great way to interact with the tools our sales org uses.

What do you dislike?

I feel the Insights could be a little more robust and versatile. The dislikes are more nit picky things and do not affect the overall daily use of the tool. I'd like to see more color coding options for the Asset Groups since it is a good visual indicator of which assets fall in to a specific grouping.

Recommendations to others considering the product

If you want to work with a company that listens to it's users and is constantly implementing new ideas and expanding the capabilities of their product, then this is the right software for you. We were able to use this product out of the box without customization for our needs.

What business problems are you solving with the product? What benefits have you realized?

Securely sharing assets with internal and external users has been a great improvement from our previous tool. Permissions structure is also much easier and more versatile than what we have had in the past. We have just started playing with the Portals feature and it has been very well received, so we will probably do more with this feature in the near future.

Widen review by Jenny I.
Jenny I.
Validated Reviewer
Verified Current User
Review Source

"Wild on Widen!"

What do you like best?

Widen is a wonderful DAM. If you are looking strictly for DAM features and functionality at a fair price that is easy to set-up and maintain, look no further. Widen is your solution. The Widen staff is wonderful, the documentation on their website is great and they listen and actually care about you as a client and as a user.

What do you dislike?

I wish it had a little more "website" functionality. Only your homepage has a few html areas for you to customize. I would love to be able to have more "home pages" for different asset groups.

Recently, they have introduced portals, this might help. I need to work more with this new feature to see.

Recommendations to others considering the product

Consider what you need out of a DAM. If it's just DAM like features, (asset upload/downloads) Widen is great. If you need a website that is also a DAM, Widen isn't that.

What business problems are you solving with the product? What benefits have you realized?

Getting the right assets to the right people at the right time.

Seeing who downloads what and when. Insights has been a great tool.

Widen review by Jay W.
Jay W.
Validated Reviewer
Verified Current User
Review Source

"Great product, excellent support and nice things coming."

What do you like best?

This is a DAM that fits our organization size very well. The tool is simple to use and is makes it easy for our teams to find the assets we create and purchase, The adoption rate and users enthusiasm levels have been very good. The permission levels and asset controls are comprehensive and flexible and allow us to have specific assets added, viewed and shared as we see fit for users at different levels The Widen Collective product has surpassed our expectations as a DAM.

What do you dislike?

The DAM functions are great and we like the ease of uploading and adding metadata to assets, but we'd like to see Widen expand the viewing and output options a bit further to help very casual users. like our field salespeople, find, present and share assets with others. Specifically, we hope they will add a folders and subfolders way of viewing assets. The new Widen Portals product is very good, but we just need this part of the product to have a bit more flexibility and deeper hierarchy (i.e. Collections in Collections).

Recommendations to others considering the product

Very good DAM product. A strong staff that is focusing on DAM every day and they are always there to help with big and small questions. They are committed to keeping the product great and adding new features to stay current. They took the time to understand our needs and helped us with an effective and quick implementation. We've also found it to be a very cost effective solution for our needs.

What business problems are you solving with the product? What benefits have you realized?

We had assets being created for 11 different brands by teams all over the world without a good way to share things. We now have a well organized, searchable central repository of marketing assets that anyone in our organization can use to find materials they need quickly. We've saved our designers a lot of time, they no longer need to take the time to send off the many "one-off" requests for small assets or stop what they are doing to resize a logo or image. Our internal and external sales teams now use many more of the materials we've created and out designers have a great place to store their "final-final" artwork and images for the organization to use.

Widen review by David B.
David B.
Validated Reviewer
Verified Current User
Review Source

"Great customer service, helps our company expedite processes across many media platforms"

What do you like best?

Widen Collective is the one-stop-shop for our media needs. Storage, distribution/sharing, usage reports, template building, workflows, and customer support service are my interactions with our DAM on a weekly basis and Widen handles it all professionally and timely.

What do you dislike?

I do feel like the design of the user interface could get a facelift, and the system trends toward the sluggish side when generating search results or scrolling through the page.

Recommendations to others considering the product

Test the system out, come to the Summit, talk to other customers, have Widen walk you through how your team could use the DAM to its fullest, assign an administrator to oversee assets while the creatives and users upload.

What business problems are you solving with the product? What benefits have you realized?

We are in 9 regions and Widen helps us share media quickly and singularly so multiple versions of one item aren't getting sent out into the void. We are also testing out Workflow, having discovered it during the 2016 Summit, and so far see huge benefits for our Sales Support department. Creating a single document for commenting and editing is genius and has potential to expedite their proposal making process.

Widen review by Perry B.
Perry B.
Validated Reviewer
Verified Current User
Review Source

"Great Product, Great Support Team!"

What do you like best?

Our experience with Widen has been extremely positive. From exploring DAM options and looking at the feature set of the various platforms/vendors we were considering to integrating the product into our workflow, it has proven to be a great experience.

What do you dislike?

I have to say there is very little to dislike with Widen. The support team is top notch and will work to resolve any question we have or to incorporate a new feature set we are looking forward to. If anything might be a downside is I would like to see a way to limit search returns a bit more, but in all fairness, we haven't asked the support team about how that might be possible.

Recommendations to others considering the product

Look at the vendors that offer DAM solutions and then talk to their customers. You need to understand how they work in the DAM environment and what overlaps with your needs. Consider your current needs and your future needs. What company can meet both.

What business problems are you solving with the product? What benefits have you realized?

Archive solution for visual assets, integration into our CMS/multiple websites, management of a Media Room for integrated outreach to media, sharing portal for visual assets. We save a tremendous amount of time searching for assets for use in the multiple of marketing touchpoints our agency oversees, whether those are digital media, print, our own websites or out of home.

Widen review by Rob F.
Rob F.
Validated Reviewer
Verified Current User
Review Source

"Finally! Exactly What We Were Looking For!"

What do you like best?

We've been on Widen for about two years so far and it has been great! Back before we were with Widen, we could make due with what we had...barely. Our team sat down with all the stake holders who would be using it on a regular basis and mapped out our needs, wants, etc., and then started doing some research. We went through three or four DAM system and had representatives from these companies explain what their systems could do, but they always seemed lacking, especially with the price tag they were quoting.

Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

Then enter Widen. From the first demonstration of what their system can do, and the abilities we would have with setting permissions and distributing all the image, audio, and video assets, we were giving each other high-fives. Literally, we had the phone on mute and were high-fiving each other over and over again! The on-phone rep from Widen had no idea.

We LOVED that we could upload assets onto Widen's cloud and our trainers all over the world could easily search, preview, and download any files we allowed them to. And there is zero maintenance on our end, other than uploading the assets, setting permissions, and making sure the proper metadata is typed in. And any time we have had an issue, Widen has been great about making sure a representative is there to help walk us through it.

So, now we're into Widen about two years and I almost forget it's there sometimes. Whenever there was a video request, we had to manually get a video out to a trainer or someone, which takes time that we don't seem to have. Now, they can just log onto Widen, search for an asset, and download it.

Seriously, get a Widen representative on the phone see what they can do for you.

Update 2016/11/23 — still going strong on Widen. Love this service and how easy it is to upload, tag, and get things out to our trainer community. Just a few weeks ago I was contacted by someone on the other side of the country needing a different version of a video to show to clients. I uploaded it and messaged back to search Widen again for it in under 30 mins. A couple of months ago I was contacted by our marketing team who needed a video we had recorded to be sent to a contact of theirs, but we couldn't just upload it on youtube, because we didn't have any sort of rights for distributing it, and we needed the video to not be available until the end of time. So, I uploaded it, put on some specific permissions and set an end date for the video to expire in a month so I wouldn't have to remember to take it down. Worked like a charm.

The support team is super helpful when we've had issues and periodically reaches out with emails and such to see if we need anything. I think it's a good, solid service for the modern media mogul.

What do you dislike?

The only thing I can think of is it was a little pricey to start everything up, but once it's all going, honestly, you don't know what you ever did without them.

Recommendations to others considering the product

The major selling points for us:

—no equipment to maintain

—web accessible anywhere in the world

—no extra money for version upgrades

—ability to preview videos, and it's a pretty good looking video preview

—ability to add permissions to each file

—ability to convert video file types on the fly

—super easy to search and find assets

What business problems are you solving with the product? What benefits have you realized?

We had trainers all over world who needed videos or images any time of day or night and would send in requests to the video team and it was really bogging us down. We were also having an issue with version control, and Widen has helped us curb A LOT of that. Now, when we get a video request we just refer them to Widen. It really has been nice for keeping our sanity.

Widen review by Lacey R.
Lacey R.
Validated Reviewer
Verified Current User
Review Source

"Widen Media Collective is easy to use"

What do you like best?

I like that it's easy to organize assets and add specific details about those assets. I also think it's nice to be able to use filters while searching for assets. It's also great to be able to add your own categories and metadata types to truly customize the site to our company's unique needs.

What do you dislike?

There's nothing I dislike about this software.

Recommendations to others considering the product

Definitely give it a try...especially if you feel like you're going to want the ability to customize the look, organization, access, etc., of your company's assets. As an admin, you're really able to control everything on the site, so it's very empowering. And if you come across something that you aren't able to do as an admin, you can live chat with someone at Widen and get an immediate, friendly response. I would highly recommend Widen's DAM site to anyone!

What business problems are you solving with the product? What benefits have you realized?

The DAM site allows our company to store our assets in one location without taking up useful storage space on our server and individual computers. The ability to send assets to our sales reps and retailers is extremely beneficial as well as the assets we are sending are usually too large to send via email. Recently, we've also been able to take advantage of the various user profiles and permission settings to be able to give more of our personnel and customers access to the DAM without allowing them to actually change the content. We also just integrated the DAM into our public website a few days ago which we're very excited to try out. It should really simplify and streamline our current process for uploading product images to our website.

Widen review by Courtney R.
Courtney R.
Validated Reviewer
Verified Current User
Review Source

"Widen's Support Team and resources break the mold!"

What do you like best?

Whenever I talk about Widen, I always talk about the customer support team. Whenever I have a question or issue, my Customer Experience Manager is quick to respond and is always able to find an answer or offer a solution. I have yet to find this level of support for any other tool...and best of all, it's included in the subscription!

What do you dislike?

I wish that users could create and maintain their own Insights reports without changing/sharing them with all users who have Insights access.

Recommendations to others considering the product

Like any other software, it takes thought and time to set up your Widen Collective properly. Dedicate the resources to it though and you will see the benefits. Leverage the resources that Widen offers as well. They have endless support materials, training videos, a dedicated customer experience manager for every customer, webinars, workshops, a free yearly Summit and more. Definitely take advantage of all of them!

What business problems are you solving with the product? What benefits have you realized?

My company has an expansive global team and the opportunity to interact with and use assets before was very limited. While Widen has been in place since 2007, it has never been assigned a dedicated admin. I was brought on eight (8) months ago to restructure and clean up Widen for broader use and we are now one (1) month out from our official roll out and have just over 200 users. We've had amazing feedback from these existing users and have seen a 143% increase in logins and 35% increase in downloads from January 2016 to October 2016. We expect to see even greater growth and excitement about Widen when we fully launch in all regions in January!

Widen review by Jennifer N.
Jennifer N.
Validated Reviewer
Verified Current User
Review Source

"Great Software with Responsive Customer Service"

What do you like best?

The product is easy to use, especially for the end user. It has an intuitive design, a great appearance, and allows us to organize our thousands of images easily. However, my favorite part about using the Widen collective is how friends and responsive the employees of Widen are. Anytime we've encountered issues or limitations, they have been very receptive in hearing what we had to say and have visibly taken steps to address some of the issues we have had. They also provide for plenty of opportunities to learn more about the software, as well as new features, frequently.

What do you dislike?

We have a large amount of images that we communicate to our customers. We do not want to allow our users to log in to our system due to the number of users that would create and the complex permissions we would have to administrate. We have ran into problems sending the images to outside users due to limits within the system. However, the company has started working on this issues and we are hoping in 2017 this will not be much of a problem any longer.

What business problems are you solving with the product? What benefits have you realized?

Our company needed a centralized place to store our assets to make them accessible to all of our employees, while also being able to sort them and add descriptions and metadata to ensure all images are used as intended. This system has allowed us to do this and was a huge step above the folder structure we were utilizing on a server previously.

Widen review by Debra B.
Debra B.
Validated Reviewer
Verified Current User
Review Source

"Hot DAM, is this is a great solution!"

What do you like best?

I just finished my initial training of a phased-out roll out of our DAM and it ended with RAVE reviews for the Widen Media Collective. The interface is extremely user friendly and, with the coaching I received from my implementation specialist on metadata, the search results were impeccable, delivering speedy results for each of my early adopters.

Our DAM searches are fast and efficient!

Sharing single-source assets has been a big problem and, with our Widen DAM in place, that problem is solved. No more second guessing about current versions.

What do you dislike?

I wish that there was a way to "check out" and lock an asset for editing, then to check it back in.

Recommendations to others considering the product

If you are looking for a user friendly system that is easy to set up, easy to maintain and easy for users to jump in with both feet and run with the system out of the gate, Widen is the solution for you. They offer stellar in-person implementation support and their on-line support library leaves no question unanswered for administrators and users alike. Moreover, their Webinars are compact and efficient and offer frequent opportunities for users to get updates, tips and tricks, and to see/hear what other customers are doing. On that note, the Widen support of customers sharing with each other is unmatched in my 20+ years as a software manager in Silicon Valley. I wish all of my vendors had this same "secret sauce."

What business problems are you solving with the product? What benefits have you realized?

We have had too many versions of documents floating around our company. Widen DAM is solving our need for one version of the truth. Widen is also reducing the turn around time for users to find assets (the RIGHT assets), instead of recreating them. DAM has allowed us to implement a governance process for creation, storage and administration of all of our professional development documents.

Widen review by Atiya L.
Atiya L.
Validated Reviewer
Verified Current User
Review Source

"Our Digital Library Made It Easy"

What do you like best?

The interface allows for our employees to easily access hundreds of documents. Search feature, folders, metadata tags and more give our users the ability to find things faster than before.

What do you dislike?

The DL can be limited when you are trying to share the tool with other departments who needs may differ from your own. But with compromise, we've been able to make it work. Asset categories arealso hard to find and move around when you have a large amount of folders.

What business problems are you solving with the product? What benefits have you realized?

Prior to our Digital Library, we faced issues of accessibility and efficiency. Having over 200 people in our department all over the world made it harder for our marketing teams to disseminate information. Sometimes, within our own microteams - we didn't even know what was out there for use. The Digital Library solved this for us, our teams now know that if they are looking for something, visit the DL first.

Widen review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"From a design perspective"

What do you like best?

Since starting to use the workflow, the most useful tool is that every comment and action is archived for future reference. there is no "he said/she said", it is all collected in the document. Once we also have the option to collect data, that will also be a valuable tool for us to point out certain necks in the company.

What do you dislike?

A couple of drawbacks that I have encountered, especially being a pilot program is that the interface changes frequently making hard for our less "tech based" employees to function. Also, the changes that we deem valuable are slow to roll out.

Recommendations to others considering the product

This is a great program that will really document your process.

What business problems are you solving with the product? What benefits have you realized?

I think this will be a great system once it is fully actualized. It has certainly benefitted our department by keeping our jobs on schedule and organized.

Widen review by Lara B.
Lara B.
Validated Reviewer
Verified Current User
Review Source

"Transformed our digital asset management system into a user-friendly and engaging tool"

What do you like best?

The Widen interface is very user friendly and intuitive. I was able to onboard our team with minimal hand holding. Since introducing the platform 6 months ago, our users have really owned their accounts. We use Widen for projects within our department and it has helped disseminate assets throughout our company and agencies. The metadata and category structure keeps everything organized and there is no confusion about where an asset belongs. The security and permissions on the back end make it really easy for myself and our other Global Admin to make sure people only see what they need to see.

What do you dislike?

No real complaints here about usability.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem we solved is that now our entire marketing department has access to all approved assets: photography, videos and certain brand materials. Before, the only people who knew where photos were was the Communications Team. Our overall department is therefore better equipped to handle requests specific to their teams, instead of relying on myself or my boss for asset needs.

Before Widen we didn't have a central location for our finished video assets. Now we do and are able to share them better.

Through the metadata and permission structures there is no confusion about which asset belongs to which resort. We no longer are worried that the wrong photo will end up in the wrong place. Through simple hacks like displaying permissions right on the image preview, users know where assets are allowed to be used.

Widen review by Christopher F.
Christopher F.
Validated Reviewer
Review Source

"Amazing software, fantastic company"

What do you like best?

Digital asset management is important for us - we have thousands of images, documents, and files that see routine use, and prior to Widen and their implementation it was distributed in a shared folder structure - which is a nightmare.

Now we have organization and the empowerment of our sales team to retrieve stuff on their own, which frees up our time and makes us look fantastic to our team mates.

What do you dislike?

Would like to hear from our customer experience manager more often - but we are pretty good at using it now.

Recommendations to others considering the product

Out of all our vendors, Widen has been our #1 partner in terms of quality and value. We have a single vendor for color management, housing assets, and they are always introducing new technologies that expand our use with them. We couldn't imagine a work life without them at this point.

What business problems are you solving with the product? What benefits have you realized?

Organization of assets, housing assets, sharing & linking to external partners, printed literature usage

Widen review by Kelsey B.
Kelsey B.
Validated Reviewer
Review Source

"One Of The Best There Is! "

What do you like best?

The ability to create branded portals. Organizing assets in a unique and branded way that is easy to navigate is a huge advantage for our brand. Integrating portals to work as an external dashboard has been great for our brand.

What do you dislike?

Complications of uploading multiple images. It is difficult to use metadata because of the different product tagging values we have to maintain to ensure our metadata stays up to date.

Recommendations to others considering the product

Really decide what you need the platform for and figure out exactly what features you can fully harness. Knowing your objectives before getting into the system allows the Widen team to provide recommendations and guidance into best practices of the platform.

What business problems are you solving with the product? What benefits have you realized?

We are serving the void that has been present in best servicing our national account partners with digital assets. Having the ability to create branded portals to share product imagery, digital assets and product launch packs has been instrumental in elevating our brand presence with our accounts.

Widen review by Jennifer R.
Jennifer R.
Validated Reviewer
Verified Current User
Review Source

"Widen Collective Digital Asset Management Platform for Large Corporations"

What do you like best?

I really like that there is always something new that we can leverage to our benefit, and that we don't have to continually change platforms to keep pace with technology.

What do you dislike?

Digital Asset Management is a discipline that requires a full-time commitment in a large company like ours. I just wish I could be 100-percent dedicated to taking the Widen DAM tool to its full potential.

Recommendations to others considering the product

Give the DAM administrator time to do their job right.. don't assign Widen on top of so many additional marketing tasks that they can't take full advantage of this powerful tool. Also, don't overlook how the newer add-ons might benefit your company.. they are a bargain in the long run.

What business problems are you solving with the product? What benefits have you realized?

Trying to keep all of our marketing assets in one place so that everyone in our large organization can access, including our counterparts overseas. Also, by using the same share links to track total engagement scores, we are also able to report complete KPIs back to management.

Widen review by Nick S.
Nick S.
Validated Reviewer
Verified Current User
Review Source

"We love our DAM!"

What do you like best?

It makes keeping track of all of our assets so simple. Much better than having them spread out in a shared file system.

Also, it gives us a method for distributing images, collateral, etc. to our team and controlling which assets are available. Once a campaign is over or a screenshot becomes outdated we can remove it from the site, rather than having people wonder whether an asset is current or not.

What do you dislike?

I do wish it was just a little easier to pull assets down without having to log in to the website. Like if it would sync certain files to my desktop, kind of like Dropbox or Box, or with a version control system like GitHub for example.

Recommendations to others considering the product

Take the time to clearly define standard metadata attributes to keep things organized. The quality of your metadata will make or break your implementation. Also, plan to review and audit your assets on a regular (every six months or so) basis, to make sure assets are getting uploaded correctly, remove duplicates, check metadata, etc.

What business problems are you solving with the product? What benefits have you realized?

We're solving the problem of not having one definitive location for our assets. We no longer have to check multiple places and email each other asking where things are.

We also make a lot of assets available in a self-serve way, which makes it so sales guys or developers don't have to contact marketing to get images, collateral, etc.

Widen review by Lee S.
Lee S.
Validated Reviewer
Verified Current User
Review Source

"Substance and Quality"

What do you like best?

Widen's media collective offers thorough features without getting in the way of multiple styles of workflow. We've recently incorporated the collective as a training tool for those new to the subject of metadata and, to an additional extent, those new to the archival and retrieval of content in general. Widen's product allows for easy visual reference when discussing what actually goes in to the making of an image - no matter whether it's custom mapping or core EXIF data.

What do you dislike?

Rollout of new features may take longer than anticipated, yet it isn't really an issue as Widen continues to strive for better product.

Recommendations to others considering the product

Be ready to dive into a new method of supporting your organization's efforts. Have a strategy in mind concerning nomenclature and taxonomy to ease implementation.

What business problems are you solving with the product? What benefits have you realized?

Internal server bloat, file duplication, project and asset management clarity, a global approach to productivity.

Widen review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"Widen is an overall convenient site for the company to share all assets in & outside of our network"

What do you like best?

The ease of use and convenience...it truly makes my job so much better that I can control who see/downloads what and that our everyone who has a login can take care of themselves and their accounts directly.

What do you dislike?

I don't really have any complaints aside from how often I have to reset my password...I'm running out of ideas! :)

What business problems are you solving with the product? What benefits have you realized?

Instead of downloading everything from dropbox from different folders onto my computer and then uploading them into wetransfer or back into dropbox to create a link to send to someone...they either can grab whatever they need with their personal login or I can grab what they need and send them a link without skipping a beat. It makes my job so much easier and there are less interruptions so I can focus on more important parts of my position.

Widen review by Timothy G.
Timothy G.
Validated Reviewer
Verified Current User
Review Source

"Quality product with an excellent staff and customer service."

What do you like best?

The platform is functional on many levels and user expertise. The customer service is top-notch, very responsive and ready to assist with any question or problem. One of the best perks of using this system is that I feel like I learn and grow the more I use it. It makes question or workflow and continually look for improvement within the system and within our organization.

What do you dislike?

Normally if I have any issues or feel the platform is missing something I bring it up to our customer service contact and they will come up with a solution or a workaround.

Recommendations to others considering the product

Plan your internal workflow, categorization, naming and metadata prior to migration.

What business problems are you solving with the product? What benefits have you realized?

The business problems that we've solved is allowing accessibility to countless digital assets to thousands of users world-wide. The simplification of transferring files and converting assets on the fly has saved our organization time.

Widen review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Verified Current User
Review Source

"Widen amplifies the effectiveness of Renaissance users to share our brand identity. "

What do you like best?

Branded collections and portals that are easily shareable and that integrate with SharePoint. I also like that chat is almost always available for trouble-shooting and that the Widen team always delivers an answer.

What do you dislike?

Adobe CC Connector is buggy and slow to respond. It caused us a little trouble when we upgraded our 2017 Adobe programs to 2018 but the Widen tech team eventually straightened us out.

What business problems are you solving with the product? What benefits have you realized?

A brand is the sum total of every experience a customer has with your company and its products and services. A brand is also the sum total of workplace experiences an employee has with your company. Widen is helping our employees and vendors gain access to Renaissance assets quickly and easily to share our vision of helping teachers teach better, students learn better, and school administrators lead better.

Widen review by Administrator in Design
Administrator in Design
Validated Reviewer
Verified Current User
Review Source

"Fairly Easy to use, could use some change"

What do you like best?

The best part is the way you can organize and categorize a lot of files into folders, collections, and by metadata. It makes it easy to search for items or narrow them down to a collection, so long as you have made the effort to organize files when they were uploaded.

What do you dislike?

I dislike the occasional bugs that confuse everyone at work. There are times where it'll show an error uploading a file, and later on, it has uploaded it anyway so now there's a duplicate, or sometimes it won't upload it at all, usually when you need it most. t also isn't the most browser-friendly software.

Recommendations to others considering the product

Aside from a few missing features and bugs, it is a very useful software.

What business problems are you solving with the product? What benefits have you realized?

Wa are trying to organise all our companies assets and documents in a private location where you can share a particular item publically to host or embed it on a website, share to customers and partners etc, and when you upload a new version on widen, it automatically updates the file thats been shared everywhere.

Widen review by Michaela D.
Michaela D.
Validated Reviewer
Verified Current User
Review Source

"Huge time saver"

What do you like best?

It is straight forward and easy to use. I am confident that anyone from my interns to senior staff can navigate the platform.

What do you dislike?

First off - this is an affordable option, but there are some features that I would love to have standard which are currently add-ons and that I don't have the budget for right now.

Recommendations to others considering the product

Take a look at the road map for this platform. There were a couple of functions that we wanted (nice-to-haves, not deal breakers) that Widen didn't have when we made the decision - the road map showed us that what we needed was in the pipeline for a fairly imminent release which really helped in our decision making .

What business problems are you solving with the product? What benefits have you realized?

Organizing, cataloging, and making digital assets searchable and shareable, which our organization has never been able to do before.

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"I am a digital asset manager for my company, which uses Widen."

What do you like best?

What I like best about Widen is the fact that they are willing to learn about our processes and volunteered to adjust our DAM system to accommodate our user's workflow.

What do you dislike?

Implementation has taken longer than we would like. Connectors into other business platforms such as Salesforce, Sharepoint, CreativeCloud, etc come with additional annual charges.

Recommendations to others considering the product

Widen is very open and accommodating. They seek feedback from their users and are actively developing several connectors and API's to help integrate their DAM solution into their clients' additional work platforms. This is one of the main reason's we chose them as our DAM provider.

What business problems are you solving with the product? What benefits have you realized?

We are using our DAM system to share our assets with our internal sales and engineering teams, some of whom, pass them along to external customers and business partners.

Widen review by Dana H.
Dana H.
Validated Reviewer
Verified Current User
Review Source

"Digital asset management and content management for marketing and creative content."

What do you like best?

Widen Collective is a versatile solution that provides a flexible solution for asset management and content management. It's flexibility and ability to integrate with other business systems is key.

What do you dislike?

While integration is a key feature of the Collective solution, there seems to be a push to develop additional functionality around workflow, project management & proofing. My hope if that this doesn't detract from the focus on digital asset management and content management.

Recommendations to others considering the product

Make sure you have adequate governance / administrative resource allocated to the solution.

What business problems are you solving with the product? What benefits have you realized?

Collective provides a single repository for all marketing and creative content. We're able to easily create views into the assets to support a wide variety of user groups. We're also able to integrate the assets with a variety of critical business systems to serve up critical assets.

Widen review by Richard S.
Richard S.
Validated Reviewer
Verified Current User
Review Source

"Widen Collective"

What do you like best?

It's fast. Using AWS as the backbone, there's barely any lag in the system.With over ±120K in assets, getting everything organized took work, but it was well worth it. Searching is very powerful.

What do you dislike?

Not much to dislike. You must have a solid naming convention. I wish that we could change file names on upload.

Recommendations to others considering the product

Speak to other people who are using it. I put out an email to people and I was surprised how many responded and were excited about the product.

What business problems are you solving with the product? What benefits have you realized?

We had a Sharepoint solution, that should tell you why. Nobody liked it. It was slow, unwieldy, and not friendly.

Widen review by Amanda S.
Amanda S.
Validated Reviewer
Verified Current User
Review Source

"Everything I wanted in Digital Asset Management"

What do you like best?

Simple user interface, unlimited bandwidth, easy to understand billing

What do you dislike?

I honestly can't think of anything I dislike.

Recommendations to others considering the product

Be sure your meta-data is cleaned up and in good shape if you are importing. That was the biggest headache for us coming from a system with two decades of archives with poor/useless metadata attached.

What business problems are you solving with the product? What benefits have you realized?

We needed a system to store large images and video which would allow us to share them across locations and with outside partners. Widen also allows us to host videos and stream directly from the collective which makes version control so much easier.

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great product and service!"

What do you like best?

I researched, interviewed and experienced a demonstration of all top 10 DAM software companies on the market. Widen was the clear winner for our business. Their employees are so easy to work with as well. They've made the whole process enjoyable.

What do you dislike?

If it can be considered a bad thing--there are so many customization features, that it's sometimes hard to know where to go to find something. But they've made it really easy by creating their Widen University. It's packed full of useful information! I use it frequently.

What business problems are you solving with the product? What benefits have you realized?

Widen has completely changed the way we manage and share assets in our global company. We can now be certain that employees have the most up-to-date digital assets available. Widen has been a game-changer...to say the least.

Widen review by Nyomi D.
Nyomi D.
Validated Reviewer
Verified Current User
Review Source

"highly recommend widen collective"

What do you like best?

it is very easy to use and the customer service is always very timely and helpful. a huge priority for our business in using an online database is that it is extremely secure. we have very confidential information we need to store and we feel completely comfortable using the widen collective.

What do you dislike?

they often have to take the site down temporarily to update the system. however, they do give you a timely warning so you can be sure to work around it. also they usually do it at night and not during business hours

What business problems are you solving with the product? What benefits have you realized?

as i mentioned before, we need to be sure everything we are storing on the database is secure. we are confident that our information is very secure on the collective and our talent trust it as well!

Widen review by Carolyn R.
Carolyn R.
Validated Reviewer
Verified Current User
Review Source

"Widen experience"

What do you like best?

Extremely user-friendly, simple interface, clean and neat look, customizable, and very organized! The metadata checklist on the side is top-notch and makes searching a breeze!

What do you dislike?

The single sign-on feature needs some work, as our university needs this for our users, and it took a while to get to a point that users can figure out the correct thing to click on to use their SSO.

Recommendations to others considering the product

It is great and should meet all your needs, but research the single-sign on feature if you are a university and you need your users to log on with this.

What business problems are you solving with the product? What benefits have you realized?

Everything is super organized and easy to find with the metadata checklists on the side, and so our users can do everything themselves without our help!

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"The Digital Asset Management tool you want"

What do you like best?

There are several things to like. The easy creation of portals to group assets for a product launch is a highlight. Honestly, there isn't another tool that exists that is as easy to use and is continually being improved.

What do you dislike?

Very little to dislike, I'm looking forward for them to make the project management functionality of the site more robust, but it's on the right track already

Recommendations to others considering the product

You can look at other options, but you really won't find a better one. Plus, go to the Widen Summit, it's a great and inspiring event to help you optimize your DAM.

What business problems are you solving with the product? What benefits have you realized?

This is how we send out assets to global marketing teams and dealers. It makes this potentially terrible process much easier.

Widen review by Administrator in Sporting Goods
Administrator in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Fantastic DAM system with powerful, accessible backend"

What do you like best?

Moving from a system that required intervention from professional services in order to make changes, Widen has been incredibly easy to setup for implementation and manage post-launch. The system is very flexible and can be setup as simply as an admin would like or can be leveraged to create powerful work streams for uploaders and general users.

What do you dislike?

The only thing we have not liked is that you cannot fully customize the system's dashboard. There are only a few areas that admins can customize (System Messages, for example). The rest of the dashboard, and UI in general, is hardcoded and cannot be changed.

Recommendations to others considering the product

We have been incredibly impressed with this system. It was intuitive enough that we have rolled out a global release with migration from our former system without much involvement from Widen's implementation team (not because they weren't available but because we were able to manage without them). We have received considerable feedback and have literally had no negative feedback from our users.

What business problems are you solving with the product? What benefits have you realized?

Consolidating all global assets into one central repository, offer a global user base a streamlined user experience, ensure availability of strong and intuitive search tools, offering flexible asset browser options, ensuring support of SSO, support of customized XMP metadata/namespace, evolution of asset taxonomy.

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great digital asset management system"

What do you like best?

Easy access to all our libraries, work, and assets. Easy distribution and sharing to the company.

What do you dislike?

It could use some integration with marketing automation systems out of the box instead of as an add-on.

Recommendations to others considering the product

Know what you want to use it for, and what systems you plan to use with it. Don't start with an API package until you know where you're going with the platform. I'd skip the Adobe Integration; it doesn't save as much time as I had hoped.

What business problems are you solving with the product? What benefits have you realized?

Nobody outside the design team knew what assets we had or how to view our past creative. It's saved a lot of time having to gather materials or provide assets to non-designer employees.

Widen review by Joshua M.
Joshua M.
Validated Reviewer
Verified Current User
Review Source

"I always feel safe with Widen"

What do you like best?

Always feel safe. Uptime is great. Appreciate the staff. They are knowledgeable and kind. Like the ease of access to our large inventory.

What do you dislike?

Customizing can be complex. Been trying to solve an issue for a few years to help with "related assets", but it's seems to have been a back-burner issue. Would like to see that resolved/ integrated soon.

What business problems are you solving with the product? What benefits have you realized?

We can several levels of access. Allows for quick research.

Widen review by Tyler M.
Tyler M.
Validated Reviewer
Review Source

"A great service and professional staff!"

What do you like best?

I've always liked Widen's attention to detail and courtesy to their clients. The people at Widen are wonderful to work with. They are always very attentive to our needs and quick to answer questions when they come up. I haven't had many problems with the service, but when something has come up it has been solved quickly and smoothly. The system upgrades have made navigation and searching a lot easier. I love that they remind people to use better web browsers, as it helped me convince our IT department that we needed to get rid of Internet Explorer and make Chrome available for our staff. The keyword feature is extremely helpful when looking for a file. I've actually started to use some of Widen's sorting techniques to catalog my personal files at home.

What do you dislike?

I have no complaints at this time. The issues I had in the past were all worked out with various upgrades to their systems. When I can't locate something or have difficulty it's usually caused by the way our staff has uploaded the file and Widen is not at fault.

Recommendations to others considering the product

I have used other digital asset management systems and Widen is always on top of new technologies and trends. Widen has influenced my personal file management as well.

What business problems are you solving with the product? What benefits have you realized?

We have a large database of images that we constantly need to get out to our sales force and customers. Using Widen has allowed us to control what photos are sent so they don't have to sort through all the pictures just to find one that they need. This saves time for everyone. I also like that you can set different rights levels for user accounts. We have some product pictures that we keep on hand, but don't make available to everyone because the product isn't actually available yet.

Widen review by Kevin P.
Kevin P.
Validated Reviewer
Review Source

"Widen Collective is the best DAM tool we have used."

What do you like best?

The user interface is so simply we can add new users quickly and easily and they can find assets with a minimal amount of training.

What do you dislike?

Some of the role permissions aren't explained ver well. There were a few settings we needed to have turned on in order for users to be able to use the system effectively.

What business problems are you solving with the product? What benefits have you realized?

Widen Collective allows us to deliver digital assets to our global operations simply and easily. Our previous systems made this task more difficult. Because Widen Collective is a hosted solution, there is no hardware for us to manage. Widen Collective integrates easily with our single sign on solution making management of users simple and easy.

Widen review by Administrator
Administrator
Validated Reviewer
Review Source

"Great general DAM"

What do you like best?

Widen has a customizable interface, simple but robust search and filter functions, and customizable pages to allow you to share contact sheets with non-widen users like press contacts and off-site collaborators.

What do you dislike?

If you allow access to multiple users (which is part of the beauty of having a good DAM), you can end up with a lot of low-quality duplicates and single-use edited images. You have to do a lot of work setting up a system of checks and balances to prevent this. It would be great if Widen provided duplicate image finding out of the box. I'd also like to see color matching in the event I want to put together a curated image set based on color.

Recommendations to others considering the product

Widen is a cost-effective solution for a high-volume DAM, and it will allow you to empower your internal partners to add to or pull from the database with a relatively intuitive interface.

What business problems are you solving with the product? What benefits have you realized?

I used Widen to maintain brand images, handle intake for all official photography from internal and external teams, archive print projects, and curate feature imagery for web and print.

Widen review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Generally good, minor tweaks would be nice."

What do you like best?

The best part of widen I'd say is the spotlight search function. According to our insights they're very heavily used and making searches for our campus communicators quick and easy.

What do you dislike?

I don't like how typing errors aren't corrected for when using the search tool. What I mean by that is when type something close to what you're searching for, but misspell the word for example, you may end up with no results at all rather than results similar to what you search. Think of google, even if you type in your search incorrectly you get suggestions for what you may have been looking for.

Recommendations to others considering the product

Widen is very useful. Use the videos and tutorials for guidance and don't be afraid to use the chat function for support, they're always willing and excited to help.

What business problems are you solving with the product? What benefits have you realized?

We're providing a tool for campus communicators and designers to access our assets available to them, without having to make requests through the photographers. This frees up a lot of our photographers time and eliminates much of the confusion and redundancy.

Widen review by Steven C.
Steven C.
Validated Reviewer
Review Source

"I found my needle in the haystack."

What do you like best?

It is very easy to use. From someone, not in the Library Sciences field, Widen makes Digital Asset Management an achievable solution. Their tutorials in Widen University, the Resource Library and the Support Team are fantastic.

What do you dislike?

So far, I haven't found anything to dislike. Probably a cop out answer, but everytime I run into a roadblock there is someone from Widen or the Widen Community that probably has figured out a solution.

What business problems are you solving with the product? What benefits have you realized?

Organizing company assets and making them available to people across the country. Benefits have been what I have heard called "the one place of truth". Meaning, the most up to date assets always reside here in the collective. You can feel assured that you are not using an asset that is no longer correct, if you train everyone to look to the same place. Look to the Collective first for things, and free up some time for yourself.

Widen review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Need organization in your life? This tool is for you."

What do you like best?

We have a number of assets flowing in and out of our organization. Widen allows us to organize and keep track of projects and assets. It makes it easier to send and receive assets from our many vendors as well.

What do you dislike?

Some of the steps are really tedious. For example, it is frustrating to have to toggle between multiple pages just to remove an asset from a collection. It is also a hassle that you cannot open assets into tabs.

Recommendations to others considering the product

Definitely worth the investment. The support team is awesome and really customizes the platform to your needs and is very open to suggestions.

What business problems are you solving with the product? What benefits have you realized?

Organization and keeping track of current versions of things.

Widen review by Meg B.
Meg B.
Validated Reviewer
Verified Current User
Review Source

"I manage the DAM for our department."

What do you like best?

I really love the look of our Widen Collective and how easy it is for our clients to use. It's very intuitive just like shopping on Amazon.

What do you dislike?

Honestly - there is little I dislike about the product. Widen's customer service and client relations is committed to coming up with solutions when there is a problem.

Recommendations to others considering the product

We really liked the approach that Widen used when we were still considering the a new system. Their 'Advisor' never appeared to hard sell the Widen Collective and was patient with our long journey of picking the right system.

What business problems are you solving with the product? What benefits have you realized?

We are providing assets to the whole university for PR and marketing needs.

Widen review by Chelsea R.
Chelsea R.
Validated Reviewer
Verified Current User
Review Source

"Time saver!"

What do you like best?

Our media collective site is a very important tool for our marketing team. We love the user friendly access to the site, allowing us to access our digital assets quickly.

Every year the team at Widen brings us new features that help us continue to serve our sales team.

What do you dislike?

We do not have any problems or dislike any features on our collective site.

Recommendations to others considering the product

If you select Widen for your DAM needs, you will quickly see the benefits on the investment.

What business problems are you solving with the product? What benefits have you realized?

We are able to access things quickly, which is taking a large task and making it into something that takes 5 minutes. It really saves us a ton of time in the long run!

Widen review by Rachael H.
Rachael H.
Validated Reviewer
Verified Current User
Review Source

"Widen is our DAM hero!"

What do you like best?

Widen staff was there to help us every step of the way and the overall functionality of our site is top notch because of it. My team is able to quickly find marketing materials with just a few clicks, saving us time and money.

What do you dislike?

There really isn't a single thing that I truly dislike about the site, but it would be ideal to be able to view brochures and catalogs as e-catalogs on Widen.

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one spot. We no longer have to search through a messy drive to find product images, marketing materials and more.

Widen review by Buddy W.
Buddy W.
Validated Reviewer
Verified Current User
Review Source

"The Best Choice for Digital Assets Management"

What do you like best?

We are a small, private non-profit organization that uses Widen to store our company and Board-related digital assets. Widen allows us to easily organize, tag, query, upload/download and share these with ease with minimal effort on the administration end. It also provides a scalable and secure cloud-based environment in which to store our assets. We would recommend Widen to other organizations that are looking for a solution to their data asset management storage needs.

What do you dislike?

The user interface is cluttered with words and the font size is super small.

In addition, the Widen mobile application is not available for Android users.

What business problems are you solving with the product? What benefits have you realized?

We use Widen to store, organize and manage all of our digital assets.

Widen review by Hannah S.
Hannah S.
Validated Reviewer
Review Source

"Widen is an advanced, user friendly media asset"

What do you like best?

What I like best about Widen is that it is multifunctional. Not only is it a secure way to archive images, documents and videos, but it also allows you to share these files amoungst coworkers and clients with ease. Multiple people can be uploading, sharing and viewing files with no problem. It takes the weight off of one person having to manage the content and allows anyone to distribute items without a hassle.

What do you dislike?

This doesn't happen all the time, but sometimes I will be uploading files and Widen will time out or freeze during my upload and I'll have to start the process all over. This could be a problem with my internet connection as well.

Recommendations to others considering the product

Widen is worth the time and effort and solves your problems with ease. It's easily accommodative to you and your companies goals and needs and is a great step for the future!

What business problems are you solving with the product? What benefits have you realized?

The biggest business problem that it has solved for my company is it allows multiple people to do what once was a one person task. It saves time when being able to have multiple people have access to the same files and being able to send, upload and manage it all. Being able to easily send outside organizations images and documents has saved us so much time and has left very little room for error when sending. With Widen's recent website advancement's, it's given me an opportunity to create a creative brief for projects I'm working on. All within 1 website. It's great.

Widen review by User in Machinery
User in Machinery
Validated Reviewer
Verified Current User
Review Source

"Staying Organized is DAM Awesome"

What do you like best?

I like the customer service I receive and the employees behind the brand. The innovations made to the DAM are relevant and helpful. Keeping everything in on place is a plus.

What do you dislike?

Video assets should allow the user to select the section that will be the screen shot. I don't like that custom embed codes don't update when the file version changes. At least it doesn't seem to with my account. I work for a global company and it would be very helpful for at least the main menus to translate to other languages.

Recommendations to others considering the product

Know what you need before using this product. Map out your content, type of content, and the meta data used to search your content. It will make things easier in the future.

What business problems are you solving with the product? What benefits have you realized?

Saving template images for our email blasts in the DAM has allowed me to create content faster.

Widen review by Jen R.
Jen R.
Validated Reviewer
Verified Current User
Review Source

"Widen is a great tool for cataloging assets."

What do you like best?

Widen has great customer service that helped me along the way when putting the DAM together. Its very easy to search and share assets.

What do you dislike?

As the administrator it takes a lot of work to upload and tag the assets, but once up its a great tool for all departments using the DAM.

What business problems are you solving with the product? What benefits have you realized?

We have saved tremendous time with using Widen as we can share images and b-roll very easily.

Widen review by Jonathan E.
Jonathan E.
Validated Reviewer
Verified Current User
Review Source

"Widen has superb customer service."

What do you like best?

I like that the usage is catered to the needs of each business/individual. I can organize metadata fields, permissions, and even the look and feel to best fit what is needed for our business.

What do you dislike?

I dislike having to prioritize my needs, because there are so many great offerings from Widen.

What business problems are you solving with the product? What benefits have you realized?

I am solving the disorganization of digital assets. My business continues to acquire assets without a long term plan. There continues to be a backlog of assets not categorized, or without metadata fields filled in. I have worked with Widen reps to create and develop a plan that works for us.

Widen review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Review Source

"Widen is so easy to use!"

What do you like best?

I really enjoy being able to track asset use. We really like to be able to tell our teams where they are going on a certain project and make suggestions on how to get more visibility. It is also nice in order to send and share assets with each other.

What do you dislike?

The only thing I dislike is having to learn what insights are most useful for your company. I wish there was like use this insight this and this to show this type of a instruction

Recommendations to others considering the product

Make sure you keep up with admining! If you let it go - it will get messy quick. Having rules in place really helps keep your DAM house clean.

What business problems are you solving with the product? What benefits have you realized?

We are able to track where are assets are going, whose opening them and which ones are working. This helps us prove ROI on assets

Widen review by User in Construction
User in Construction
Validated Reviewer
Review Source

"Widen Makes My Job Easier"

What do you like best?

In a business where we are writing proposals for nine regions across the midwest and southeast, it's so nice to have all of our assets- photos, logos, project information- all in one place. The DAM makes it easy to find our assets and share the content with our teams across the country. Winning work is much easier thanks to the Widen DAM!

What do you dislike?

The only downside to this software comes from me not being here upon it's inception. Therefore, some of the conventions are not as intuitive as they could be. Also, many outdated files clog up our DAM...we are in major need of an overhaul.

What business problems are you solving with the product? What benefits have you realized?

We are able to share documents easily via links to our DAM assets. We are spending less time searching for assets in file folders, and instead are able to use that time to create custom pieces of sales material.

Widen review by J. Fleming F.
J. Fleming F.
Validated Reviewer
Verified Current User
Review Source

"This is a great DAM that is very easly customizable for each company's needs"

What do you like best?

I like that users can easily search and filter through our images to find what they need. Also, the Widen customer support is very helpful for whenever I have questions.

What do you dislike?

I do wish the "Portal" feature came standard with Widen and was not an additional fee.

What business problems are you solving with the product? What benefits have you realized?

I used to spend hours each week searching for images for fellow associates. Now they can search through our DAM and find and download the images they need themselves.

Widen review by Sophocles G.
Sophocles G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"There is no better product, choose Widen Asset Management services"

What do you like best?

The ability to not only manage users but the ease of organization makes asset filing a breeze. I love the different and flexible system Widen has to apply Metadata, Categorize, Organize and then Distribute different methods to a global group or private sharing. This is the system. I have never seen a better product, I highly suggest if you need Asset Management you choose Widen.

What do you dislike?

There is honestly nothing to dislike. The system can be tailored to your needs and the help is phenomenal. The fact that you can change the look and feel, and keep doing so as your asset management needs change is what makes this system so solid and dependable.

Recommendations to others considering the product

No matter your asset organization need, if you want complete control and have ease of use with killer support, you owe it to yourself to check out Widen.

What business problems are you solving with the product? What benefits have you realized?

Massive amounts of video, image, document, and presentations that needed a central location to house and then be able to have different organization methods for internal and external sharing with some needing to be secure and password protected. This system works for all my needs and continues to be flexible with the great help from Widen.

Widen review by John G.
John G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"This Consultant LOVES Widen"

What do you like best?

The interface is highly intuitive both for users and for admins. For a new user, registering, doing the first search and making a download is second nature. I've never had to train anyone in the basics of the program.

As an admin, updating the metadata and permissions structures is easy and works as expected. Controlling user access is, generally, very fine grained. Creating and sharing collections is easy. And they have API resources that allow the DAM to interface easily with CMSs.

Widen's staff is super responsive to questions, trouble alerts, and ideas.

What do you dislike?

I would like to have a little more control of some of the sharing features, such as social media. A select few users need access to social media sharing, but the functionality isn't fine grained enough to allow that.

Creating workflows can be challenging, but that's more about managing staff and getting buy-in.

Recommendations to others considering the product

Make use of their sandbox and put the system -- as well as their support staff -- through the paces. I have found that responsiveness during the sales experience informs the company's values. Are they answering your questions? Or are they trying to sell you the product? You'll find Widen's sales team is pretty straight forward, and if they don't have an answer to your question, they'll get it for you. You won't get "yes" answers so that they can get you in the door.

What business problems are you solving with the product? What benefits have you realized?

The chief problem is the time it takes to find assets. Across all the companies I have helped, setting up the structure to make search easy has been the number one concern. Getting images and other assets off of hard drives and into a centralized database is a huge return on investment.

Other issues: Rights management, version control, quick and effective dissemination of new assets (like logo updates), and tracking who and how assets are used.

Widen review by Lauren H.
Lauren H.
Validated Reviewer
Verified Current User
Review Source

"Widen's DAM services are outstanding"

What do you like best?

Widen offers an easy efficient way for companies to streamline digital asset uploading, sharing and organizing. Their customer experience managers are knowledgeable and responsive about anything you would want your DAM to be capable of and will help you to customize the DAM. Widen continues to innovate and add new features based on customer feedback.

What do you dislike?

I haven't found anything that I dislike about Widen

What business problems are you solving with the product? What benefits have you realized?

We solve the business problem of distributing signs and order forms internationally, very efficiently through our DAM. We've realized the benefits of maintaining security of our assets and only allowing access to those that need it.

Widen review by Rob Y.
Rob Y.
Validated Reviewer
Verified Current User
Review Source

"Widen Was What Our Department Needed"

What do you like best?

Here is a list of many of the things I like about using Widen, both as a user and administrator.

- It's so fast and easy to find things in our Widen library. When I search for a term and too many results pop up, there's always plenty more ways to quickly narrow down my options with the sidebar on the left.

- Being able to enter metadata and keywords to make searching quicker.

- Uploading new versions of assets without changing the URL. Just a few weeks ago, we updated a video file (we had to add a watermark). All I had to do was click "Add Version" and upload it, and the asset's URL stays the same.

- Widen automatically generates thumbnails for all of the files, and video previews for the video files.

- We can determine how an asset should be downloaded by our end users--whether the user will be able to convert the file to a different format, or we can simply restrict it to its original format (we usually do the latter but it's great to know we have options).

- The interface is customizable to match our company's branding. Logos, color schemes--that's a great touch that helps make it feel like it's part of the company (rather than some 3rd-party "stranger").

- Great customer service. In the early days, we asked if a certain feature existed. Our rep said no, it didn't exist, but he went to the developer team about it and a few days later he told us that they inserted the feature request for the next version release, which was only a month or two away! Here is a company of people who listen to & care about their customers.

What do you dislike?

In the early days, it took me longer to navigate around. For the most part, the interface is very intuitive, but, at first, things like figuring out how to send files to people to download vs. sending files to people to view was hard for me to figure out. So, there is a bit of a learning curve at the beginning but they offer quick demos and tutorials, so after that it's easy to find my way around to do specific things like what I described. (The most basic things, such as simply searching for & finding assets, has always been a breeze; it's just a few of the more complex things that took me a bit more time to pick up on.)

Recommendations to others considering the product

I recommend doing what we did: make a list of all the things you want, in a DAM-like product, and then reach out to Widen and take a demo from a representative. Take the time to ask questions and really dive in. I think they even offered a "sandbox" testing area to try it out before committing to it, that was helpful.

What business problems are you solving with the product? What benefits have you realized?

We are a growing company that does a lot of internal video work. We've been making videos for years, and using them in presentations (in speeches, our marketing, within our products, and more). Other members of our creative team had other, similar needs for a DAM system as well (our graphic designers and developers use it all the time). We as a video team wanted a safe place online to store our huge library of proprietary video files, and to make this library available to other people in our company (scattered all over the world) who use them. Before Widen, if someone needed a video file, they would have to contact one of us, and then we would have to take 20+ minutes to drop whatever we're doing, find the file, (sometimes convert it to whatever format was needed) and ftp it to whoever needed it. This process was often disruptive and unreliable--what if we're on an important deadline or out of the office? Also, when we created new video files that we wanted to make available for everyone to use, we didn't always have a reliable way of notifying everyone about them. We needed a way to get these files to people while at the same time keeping them secure--most of our video files are exclusive offerings, only appearing in our product presentations or speeches; we don't want them to leak to the public.

All of the above has been solved with Widen. Now, as far as I know, all of our company's users love Widen and have even gone exploring and found assets they didn't know existed. In addition to storing our finished, exported video files on Widen, we also store most of our video project files there as well. I like having those safely backed up in the cloud.

I would recommend this to any friend or colleague who is looking for a digital asset management system. We looked at a few other systems (sorry I don't remember their names), and Widen was the clear winner.

Widen review by Robert R.
Robert R.
Validated Reviewer
Verified Current User
Review Source

"Great Customer Service, Great Product"

What do you like best?

The customer service can not be beat. I started my job right before we went live with our DAM from Widen. Being in a key role that manages content in the system, I had to learn how to use the DAM quickly. And set up the DAM for general company use. This meant a lot of time spent with customer service asking a myriad of questions.

Every time I asked a question, I had a prompt response. If an answer couldn't be given in a timely fashion, Widen's customer service team would contact me via email or phone with a solution at a later time. Even then, it was never a long wait.

What do you dislike?

Some of the terminology in the admin area can be confusing. Which makes common admin tasks, such as setting permissions, much more complex and unintuitive than it needs to be. For a large company, it is hard to keep track of what permissions of one group or role are interacting with other groups or roles. Some sort of visual representation beyond a drop down list of terms or overgeneralized checkmarks could really help.

Recommendations to others considering the product

I highly recommend Widen Media Collective. I really value customer support after the sale, and Widen has blown me away with their support.

What business problems are you solving with the product? What benefits have you realized?

Digital Asset Management

Widen review by User
User
Validated Reviewer
Verified Current User
Review Source

"Widen is Awesome and a Must!"

What do you like best?

I've worked with a lot of media databases, and nothing compares to Widen. It's so easy to use, navigate and more than that, support is great. If there are any bugs, a representative would get back to me within 24 hours. They are also open to exploring ideas and working with us to make Widen better for our organization.

5/5 in all aspects!

What do you dislike?

There are 1 or 2 functionalities in Widen that I do not like, but I think that's set by our main management. Otherwise, nothing much to complain about.

What business problems are you solving with the product? What benefits have you realized?

We are trying to bridge communication gaps between multiple countries. Widen offers a platform for us to share our work, so that ideas can be picked up by other countries to use as as is, or to be adapted. Benefits are of course efficiency, productivity and teamwork.

Widen review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"Everything We Needed - And More"

What do you like best?

User-friendly. Associates around the world can access and locate images and final artwork with very little training and almost no admin assistance

What do you dislike?

I would like to see better integration with InDesign, the ability to batch download attached documents and the ability to delete versions. These are enhancements though - not exactly dislikes. I can't say I really dislike anything about the software.

Recommendations to others considering the product

Widen is a great starting point if you're unfamiliar with DAM software as their product sales, implementation team and customer support is the best.

What business problems are you solving with the product? What benefits have you realized?

Easy access to assets, so marketing associates are happy. They have embraced the system with enthusiasm and have already begun suggesting enhancements. Integration with InDesign through the plugin has saved us thousands of dollars in publishing and translation costs over the past nine months.

Widen review by Sean H.
Sean H.
Validated Reviewer
Verified Current User
Review Source

"Digital Asset Manager "

What do you like best?

This product meets all your DAM needs above and beyond. The customer service is by far the best. The user experience is important to this company regardless if you are a little or big fish.

What do you dislike?

I really have no dislikes. Every need has been met. They are always improving based on customer feedback. I would like to have better training and deeper library science best practices.

Recommendations to others considering the product

DO IT

What business problems are you solving with the product? What benefits have you realized?

I am able now to send my assets out to our fleet of contractors with full searchable features as if they had a user seat. PORTALS are making our life much better.

Widen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Widen Collective-Cracker Barrel Training Review"

What do you like best?

We here in the training department at Cracker Barrel appreciate the intuitive interface and simple yet powerful systems that allow us to upload, organize and share our digital assets.

What do you dislike?

Not much, to be honest. I'm having a tough time coming up with as aspect of the Widen Collective that I don't like.

Recommendations to others considering the product

Widen Collective will give you the power you need to manage, organize and share your digital assets, complete with an intuitive and

What business problems are you solving with the product? What benefits have you realized?

We have used the DAM to share our asset collections with 3rd party partners who aid us in developing content.

Widen review by Michael G.
Michael G.
Validated Reviewer
Verified Current User
Review Source

"Widen Collective Review"

What do you like best?

User defined categories and tags allows us to easily group assets for easy retrieval. The advance search features allow us to find documents by searching words or phrases within a document.

What do you dislike?

If you do not use roles and permission often, they can be a little cumbersome.

What business problems are you solving with the product? What benefits have you realized?

Asset storage and retrieval. All digital assets can be found in one system and can be easily retrieved to eliminate users from having to keep local copies. Widen also lets us access assets from anywhere without having to VPN into our network.

Widen review by User in Professional Training & Coaching
User in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Great Software, Great Features"

What do you like best?

Widen is so much more than just a storage space to share files. The more I interact with it the more features I discover. There are so many features that you wouldn't think would be incorporated into a site like this. It's well thought out and more importantly it's obvious that they care about the little things that make using the product a breeze.

What do you dislike?

The only thing I can think of is possibly the interface can seem a little busy at times.

What business problems are you solving with the product? What benefits have you realized?

Because of some of the unique features we've been able to solve some file issues that wouldn't have been solved with other software. Simply being able to have versioning of a file and making one the default is really nice.

Widen review by Mariela A.
Mariela A.
Validated Reviewer
Verified Current User
Review Source

"Great Product, Fantastic Costumer Service"

What do you like best?

This is an organic product that adapts to the costumer's needs.

What do you dislike?

So far nothing. We have had an incredible good experience with Widen

Recommendations to others considering the product

Identify your needs and ask Widen's team for a solution.

What business problems are you solving with the product? What benefits have you realized?

The Digital Asset Management solution that Widen's provides allows us to better archive, find and share assets. Also allows us to keep just one version of the asset and the versatile software would provide whatever size or format we would need for a wide variety of uses, from print to digital.

Widen review by Lisa W.
Lisa W.
Validated Reviewer
Verified Current User
Review Source

"Best DAM experience bringing calm to chaos in growing organization."

What do you like best?

The product is intuitive, visual and easy to use. Flexible and scalable for a growing organization.

What do you dislike?

Thus far I do not have anything in my "cons" column. My experience both with the product and the people have exceeded my expectations.

What business problems are you solving with the product? What benefits have you realized?

Centralization of assets allowing leverage of assets across a global organization. Inline workflow for review and archival keeping brand assets relevant to our users. Rights management - having transparency of our usage rights through to our users to know how an image can be used and automated tools to expire images at end of contract. Insight in to analytics showing who and what assets our users are using allowing us to course correct or identify what assets are needed. Also allowed us to integrate with other system/portal through API.

Widen review by Sam J.
Sam J.
Validated Reviewer
Verified Current User
Review Source

"Everything in one place!"

What do you like best?

Cloud-based hosting makes it easy for me to login from anywhere, and quickly deliver assets to clients who might be anywhere else.

What do you dislike?

Editing metadata is a huge chore (but I recognize it's a necessary evil). Sometimes filtering through our 10000s of assets can be a challenge, but hopefully if the metadata work is done, the search really does work the way it's supposed to.

What business problems are you solving with the product? What benefits have you realized?

Sharing assets with clients has never been easier. As a video professional, re-rendering and re-compressing new versions of videos for clients - and then engineering a solution to deliver a file to somebody across the globe - took a substantial amount of my time. Now I'm able to quickly generate a delivery in a format and let the Media Collective do the work.

Widen review by Administrator in Graphic Design
Administrator in Graphic Design
Validated Reviewer
Verified Current User
Review Source

"Why have we waited this long?"

What do you like best?

I like how thorough the asset management system is or can be. We've only scraped the surface and it has so-far...been so good. I also think that the tutorial resources are. Even though we always have additional questions, it helps educate us and self diagnose.

What do you dislike?

Double edged sword...sometimes the thoroughness can be time consuming. You can def go as deep into the program as you would want to take it. However, I think by our group investing a bit more time we could become well aware of the full capabilities that Widen offers.

Recommendations to others considering the product

What are you waiting for. Tremendous time saver once setup.

What business problems are you solving with the product? What benefits have you realized?

Asset management. Time management when relaying assets. We're trying to adopt the COPE strategy.

Widen review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Review Source

"Keeps us organized"

What do you like best?

As AWF's online communications and marketing officer, Widen is very helpful to me as I daily search for images for our social media platforms, newsletters and blogs. I am able to record when and how I use these images and download them quickly for my purposes and make collections.

What do you dislike?

I would like to more easily tag restricted assets to limit company confusion / use.

What business problems are you solving with the product? What benefits have you realized?

It is absolutely key that we ensure proper credits are on each photo that we make public. Widen allows us to assign distinct permissions to each asset, such as "Restricted," "Watermark needed," etc, thus allowing us to know exactly how, where and why our images and videos can be used without constantly needing to reach out to the digital asset manager.

Widen review by Jennifer H.
Jennifer H.
Validated Reviewer
Review Source

"Exceptional customer service sets the Widen Media Collective product apart from other DAM vendors!"

What do you like best?

Customer service response and follow-up. System's ease-of-use and intuitive nature. Frequent releases with system upgrades and new tools. Responsive user experience and feature development teams, who work closely with clients for use cases. Asset distribution options (email, social sharing, collections, downloads, converted download sizes, etc.). Highly visual system. Robust reporting feature, with visual dashboards of system use.

What do you dislike?

No bulk uploading capability that marries metadata and assets. I'd love to be able to manage metadata in a spreadsheet and upload it with corresponding assets in some instances. No easy way to associate assets at asset level (without creating collections or portals).

What business problems are you solving with the product? What benefits have you realized?

Sharing content across multiple business units. Quality control of shared assets. Allowing multiple distro channels for content.

Widen review by Kerry A. H.
Kerry A. H.
Validated Reviewer
Review Source

"Changed the way we manage digital assets"

What do you like best?

Exceptional customer service. Excellent training and support. Knowledgeable and friendly staff. The team at Widen is always looking for ways to enhance their product offerings. Really like their pricing model. Easy to understand and fairly priced.

What do you dislike?

To complete this I would need to make something up. I can not think of any issues or dislikes that we have currently with the platform

What business problems are you solving with the product? What benefits have you realized?

The system allows us to effectively manage our digital assets across the globe and across several very distinctive business lines, The digital asset management system has changed the way we store, share and edit our digital assets. It has resulted in improved effectiveness across the organization. Reduced staff time and reduced fines and fees related to unapproved use of licensed images.

Widen review by Cady L.
Cady L.
Validated Reviewer
Review Source

"Useful Service"

What do you like best?

Widen Collective is very helpful for my company. It gives us a place to house our assets as well as making it easier to search for and organize files.

What do you dislike?

At this point I don't dislike anything. It does become difficult to ensure that all vendors are tagging assets properly.

What business problems are you solving with the product? What benefits have you realized?

In the past our assets were not stored in a specific place. When people would change roles or leave the company, no one knew where to find our assets. Widen has really helped with that and everyone in the company adopted it quite quickly.

Widen review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"WIDEN"

What do you like best?

The quick uploading is a help during my day. I also like the fact that I can share the images with some and keep them restricted from others.

I do also enjoy widen for the organization it has helped bring to our company. It helps us keep track of stock via the images so that we do not over order images/product that we already have.

it is easy to pass on to our customers.

What do you dislike?

The quick preview takes too long to pop up, also the images do not always show up at all and it is not our images which are the issue it is the interface.

I do not like that when I have names of product changes ie images that I have to go individually to each picture to change the name on one item that has 5 pictures. this is a serious waste of my time and I usually do a batch delete and rename outside of widen. It would make my job easier if this changed but I understand if you do not see the need.

Recommendations to others considering the product

Good product, and is easy to use. Widen is great for archiving images and sharing with the company and or putting restrictions on certain images that can't be released.

What business problems are you solving with the product? What benefits have you realized?

The fact that we need better communication and more training with widen usage.

Organization has improved..if people check widen for images before they order product.

Widen review by User in Luxury Goods & Jewelry
User in Luxury Goods & Jewelry
Validated Reviewer
Verified Current User
Review Source

"Review of past and current images for Catalogs"

What do you like best?

The best part of this system is that we are able to use it to our full capacity to make our reuse of images cost effective. No need to reshoot an image if it has already been used with multiple background colors.

What do you dislike?

Being able to view, edit and review all assets in one screen.

Recommendations to others considering the product

Widen was able to create this for us so that our work flow is much simpler now. They are very accommodating to our needs.

What business problems are you solving with the product? What benefits have you realized?

Saving on photography is our main issue.

Widen review by Emmet M.
Emmet M.
Validated Reviewer
Verified Current User
Review Source

"Widen has been user-friendly with a slight, but manageable learning curve."

What do you like best?

The meta-tag and search function. I also like the app version.

What do you dislike?

My manager would like a smarter search function.

Recommendations to others considering the product

My manager would like a smarter search function where a search query for "hospital" would not result in results for "hospitality."

What business problems are you solving with the product? What benefits have you realized?

Right management and photos.

Widen review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"IU Kelley Review"

What do you like best?

Responsive customer service and reliable product. We've never had a problem that wasn't resolved almost immediately. They also work very closely with you for set up, so first timers don't need to feel overwhelmed by the process. It is an excellent product for those managing digital assets for marketing purposes. The upcoming features consider the end-user, and they actually deliver the upgrades that they say they will. Another great feature is access to their webinars. The webinars anticipate user needs and fills the gaps by teaching users about the product and about digital asset management in general.

What do you dislike?

There are some quirks that are still being worked out--especially with Portals. We are looking forward to collaborative Portals since the current available Portals aren't quite what we are looking for.

Recommendations to others considering the product

Make sure it meets the needs of your company/university. It does quite a lot and there is more coming in the pipeline, but if it doesn't meet what you are trying to do it won't satisfy even though it is a great product.

What business problems are you solving with the product? What benefits have you realized?

We are trying to find a better way to choose images for outgoing media. Currently it is a multi-step process that takes review by many parties who all have an opinion. Currently there is no way to do that, but Widen is in the process of creating a collaboration portal to do exactly what we need. Widen already solved our other problem of needing an easy-to-use space that office members can feel comfortable accessing and searching themselves. Some of the benefits we've realized are organized, standard area to put media that you can search as well as more input from the media team because it is an easy to use product.

Widen review by Kim H.
Kim H.
Validated Reviewer
Review Source

"Robust DAM Solution - Always developing to improve beyond robust."

What do you like best?

Development Roadmap!

Widen is always working on improving the experience. I am asked multiple times a year what integration I would like to see next and how i would use that integration. It is great to be a part of their future development.

What do you dislike?

Home Page Navigation. Last year they re-organized the way that the home page navigation is displayed. I felt like the old way was much more intuitive. With the current structure, the user needs to understand that they have to click Categories up top to get at the info that was easily available on the left hand navigation bar prior to the redesign.

Recommendations to others considering the product

Customer support is second to none. If you need help with anything from set-up, to ongoing optimization, to daily clean up, the staff is always overly helpful and extremely knowledgeable.

What business problems are you solving with the product? What benefits have you realized?

Distributors and our own sales team now have instant access to all marketing material. We no longer have to manually respond to the hundreds of tasks.

Widen review by Stewart D.
Stewart D.
Validated Reviewer
Review Source

"Very satisfied with our Widen Media Collective"

What do you like best?

I think the best thing for me as a designer is that clients can access the collective and source their own images. I used to waste HOURS sourcing images for internal clients. We set them up as a user, and click, done. Client is empowered to search and source their own images, and our brand is consistently presented to them with a customizable WIDEN interface. Life saver.

What do you dislike?

I think the only thing I can say negatively about WIDEN, is entering metadata. I loathe it. It takes time to think through possible metadata tags, but we share the workload, and it's a minor irritation. I wish it just knew what I was thinking. :)

Recommendations to others considering the product

Do your research, there are MANY DAM solutions out there, but when you compare everything that WIDEN can do for your Media Collective, at the price point that it's set at, the reviews will speak for themselves.

What business problems are you solving with the product? What benefits have you realized?

Benefits are MANY. We store all of our images and video files in a central CLOUD BASED databank. Anyone we grant access to, may do so remotely or from our location. We were able to brand our Media Collective with our new branding to further promote the brand, with a consistent approach. We are able to free up Hard Drive space locally by storing in the cloud, and everything is backed up. No fear of losing valuable files. Ever.

Widen review by Administrator in Ranching
Administrator in Ranching
Validated Reviewer
Verified Current User
Review Source

"The Widen Collective has been a great resource for both our clients and our employees."

What do you like best?

What I like best is the ease of use. We were initially looking for a software based DAM that was simple to use, and Widen was the answer. Having all the hardware off-site was a necessity for us, and Widen allows us the convenience of only needing to administer the software side of things....but to our clients that utilize the service, this adds to our offering to them and makes them feel like they're getting what they pay for.

What do you dislike?

Sometimes the security of the DAM is a little too much....having to change passwords from time to time with this many users can be a pain. The initial setup of the site was a bit complex, but like any software it just takes time.

Recommendations to others considering the product

If you don't want to have to be a server company and just want to have to do the administration of your personal site, this is the company solution for you.

What business problems are you solving with the product? What benefits have you realized?

This tool is beneficial in that it helps our clients stay on top of what they've produced, and allows them to share their assets company-wide as if they were the ones administering the site. Again, the collective gives our clients the confidence that we're in control of their assets for them and we are helping them to look good in front of their clients by being so organized.

Widen review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Multi-Media Specialist"

What do you like best?

Their asset management system is very robust. Their staff is excellent and always available to answer a question. Literally, their online chat service is wonderful! They are constantly upgrading their products and making an excellent tool better.

I like a lot of things but one that comes to mind is being able to 'store' consent/release forms alongside of the image/video that is in WIDEN.

What do you dislike?

I have been happy with everything that WIDEN has to offer. I have not experienced any problems and I have been very pleased with their services. I cannot think of anything that I dislike.

Recommendations to others considering the product

The products and services they provide are wonderful and easy to use. Their company has an amazing culture and you can tell that their employees are happy, engaged and eager to get their clients what they need.

What business problems are you solving with the product? What benefits have you realized?

WIDEN makes it very easy to save photos and videos and finished publications or elements of projects. I can share these items with others and/or find them again when I need them. I trust that our 'history' is safe in WIDEN. We had a centennial celebration a few years ago and WIDEN made finding items we needed easy. AND as we discovered historical documents, articles and photos we put them into WIDEN for the future. WIDEN is powerful!

Widen review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Responsive and customer-oriented "

What do you like best?

One of the best things about Widen is their customer support. Every team member I've interacted with has been incredibly knowledgable and genuinely wants to help me. For example, I had a vision for our Dashboard page, and I wasn't sure how to achieve it myself because it involved a fair amount of coding. One of the customer support staff worked (very patiently) with me to literally build my vision. I even hand drew a picture and emailed it to him so he could see what I wanted. Thank you Tyson Purcell!

So whether it's through the vast information on the Support Page, the direct chat, or emailing or talking with very responsive Widen staff, I have found a solution to just about all of the problems I have encountered. It's not just admin who love Widen, our users have told us how easy it is to use to search and share assets.

What do you dislike?

Sometimes if a function of our photo database is a little clumsy or unintuitive to users, it can take some time to have changes go into effect.

What business problems are you solving with the product? What benefits have you realized?

Widen makes it so easy to share our assets amongst our staff and to outside vendors. It is such a huge benefit to be able to send a link through Widen rather then downloading individual assets and trying to send hi res photos through email.

Widen review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Review Source

"Widen Review"

What do you like best?

The Widen system is intuitive. New users can figure it out with no or minimal training. The UI is pretty and customizable. Other features that set Widen apart: the admin functionality, user management, rights management and features. In addition to that, their support team is prompt and fantastic. I have never experienced that with a DAM vendor.

What do you dislike?

I would like more control over the upload process.

Recommendations to others considering the product

If you are looking for an SAAS vendor, you can't beat Widen. The support, features, pricing and ease of use is unmatched.

What business problems are you solving with the product? What benefits have you realized?

We have cut way back on the use of file sharing sites, like HighTail, and we have a way to make sensitive files viewable for meetings, without sending the actual file. We can now control who sees what content in a very granular way. People who never used previous DAM systems are using this for unexpected purposes, like project collaborations and brainstorming.

Widen review by Jill D.
Jill D.
Validated Reviewer
Verified Current User
Review Source

"Easy to use with customization and flowing flexibility."

What do you like best?

The customer service is wonderful, from set-up to roll-out and beyond! Media Collective is very user friendly. I don't hear any comments, so in my world it must be working well! I feel like Widen is always striving to make the product even better and wants to ensure I am using it to it's full potential with regular updates, User Summit, new feature contests, webinars, touch base emails, etc. I enjoy working with multiple members of the Widen team and knowing they are all here to help me.

What do you dislike?

There isn't much to dislike. The only thing I wish it would do is mirror my in-house server so I wouldn't have to maintain two repositories (one for internal the other for external).

Recommendations to others considering the product

Widen was helpful through the entire process. They gave suggestions, instruction and help as needed. Plus, I didn't feel judged when I didn't go live and had to re-upload because I fell behind!

What business problems are you solving with the product? What benefits have you realized?

I am using it for sharing assets and love that it will convert to a wide array of formats. That is huge and covers a good part of the random requests I used to get. I can search and sort the assets, add and remove for use in a few easy clicks. Great for new or expiring assets.

Widen review by Connor G.
Connor G.
Validated Reviewer
Verified Current User
Review Source

"Widen Media Collective for Digital Asset Management "

What do you like best?

Functionality-Assets are easily uploaded, managed, stored, and shared-all through the a browser. Having a system that is easy to use makes the process much more manageable and creates a system that can drastically improve a department or institution's workflow and asset management. It's functionality enables a team to learn the system and achieve results quickly.

What do you dislike?

Batch editing assets can, at times, be a little counter intuitive. It would be great to see more improvement in how large amounts of assets' metadata can be edited once in the system, especially deleting information, as opposed to adding it.

Recommendations to others considering the product

For first-time implementation, try to gain access to a trial or sandbox version. Many of the DAM concepts can be a little overwhelming if implementing for the first time, but the system is very intuitive and user friendly. As with any other DAM implementation, try to assemble a work team prior to implementation, so you know your IT, Development, and institutional needs, requires, limitations, etc.. This will ease the process and allow a vendor to help you, help you. Widen has friendly, responsive, and knowledgable support staff, a variety of training resources that are there to help.

What business problems are you solving with the product? What benefits have you realized?

Asset management, workflow issues, cloud-based file storage and archival.

Widen review by Lynn B.
Lynn B.
Validated Reviewer
Review Source

"Widen DAM manages THOUSANDS!"

What do you like best?

The Widen DAM site has given us the opportunity to share thousands of images with ALL of our retailers. We started the DAM site as just an internal visual photo database with hopes of everyone being able to access the images. We have now made those images available to all and we receive fewer requests to send photos to different ad agencies, retailers, and customers.

What do you dislike?

It is not on Widen's end so much, but I would love to be able to have our images directly linked to our web page. Basically when an image is updated on the DAM site, that it would also update on our web site. However, a different company manages our website, so I think it may be on their end, not on Widen's.

Recommendations to others considering the product

The chat support is wonderful. The FAQs are also very thorough. I am usually able to check the FAQs and find a direction for help. And I know if I can't find anything, then I start a Chat. For us as well, it was a package deal. We wanted one company to handle our pre-press needs as well as our digital asset management.

What business problems are you solving with the product? What benefits have you realized?

We have saved time by having all of our images and metadata in one location. One spot to review thousands of photos. We can add or change metadata information as needed. We can edit one photo and know that it is correct and in one place.

Widen review by Karen A.
Karen A.
Validated Reviewer
Review Source

"Widen Broadens Capabilities"

What do you like best?

Ease of use. The setup was not overly complicated. Finding photos, selecting and adding to a catalog is very straightforward. We have several admins and many users who have no complaints so far.

What do you dislike?

The search parameters sometimes get muddled, but that may be more user input than system.

Recommendations to others considering the product

Definitely research Widen for you needs. I believe you'll find a suitable DAM partner in Widen. They are responsive and willing to work with you to customize your needs.

What business problems are you solving with the product? What benefits have you realized?

Finding photographs easily and quickly. We often have to find and use an image within 15 minutes. Widen has helped improve that type of need. We have not implemented using the Adobe connection or audio storage, but will be in the next year. Being able to upload not only photographs, but PDFs, documents and video has given our staff throughout the world better resources to choose from when creating presentations and reports.