Woopra

(65)
4.2 out of 5 stars

Woopra is a real-time customer analytics service that delivers a comprehensive view of the customer to help companies create better experiences.

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Woopra Features

Metrics
Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

87%
(Based on 46 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

83%
(Based on 46 reviews)
Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

82%
(Based on 46 reviews)
Standard Event Tracking

Software automatically tracks standard user actions.

89%
(Based on 47 reviews)
Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

90%
(Based on 43 reviews)
Retention

Accurately measure bounce rate.

80%
(Based on 34 reviews)
Return

Track user return rates and related metrics.

85%
(Based on 38 reviews)
Conversions

Track what proportion of users convert via a certain action.

83%
(Based on 40 reviews)
Funnels

See how many users proceed down a certain path to conversion.

83%
(Based on 37 reviews)
Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

67%
(Based on 5 reviews)
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

94%
(Based on 7 reviews)
Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

85%
(Based on 6 reviews)
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a
Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

85%
(Based on 5 reviews)
Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

85%
(Based on 6 reviews)
Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Not enough data available

Reporting
Real-Time Reporting

Obtain live data for who is currently accessing your site.

90%
(Based on 49 reviews)
Trending

Report on how any user activity has changed over time.

80%
(Based on 39 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

76%
(Based on 35 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

82%
(Based on 42 reviews)
Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

82%
(Based on 30 reviews)
Unification Across Devices

Able to unify user data across devices, recognizing returning users.

76%
(Based on 30 reviews)
Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

78%
(Based on 37 reviews)
Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

Not enough data available

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

Not enough data available

Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

91%
(Based on 5 reviews)
Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Not enough data available

Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

83%
(Based on 45 reviews)
Site Search Reporting

Report on keywords used in internal searches.

83%
(Based on 29 reviews)
Load Time Monitoring

Track load times on different devices and systems.

80%
(Based on 24 reviews)
Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

81%
(Based on 35 reviews)
E-Commerce

Track revenue and transactions.

85%
(Based on 24 reviews)
Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

78%
(Based on 16 reviews)
Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

78%
(Based on 24 reviews)
Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

90%
(Based on 6 reviews)
API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

85%
(Based on 6 reviews)
Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

Not enough data available

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

Not enough data available

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

93%
(Based on 6 reviews)
Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

78%
(Based on 6 reviews)
Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

91%
(Based on 5 reviews)
Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Not enough data available

Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

80%
(Based on 6 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

90%
(Based on 6 reviews)
Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

85%
(Based on 36 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

86%
(Based on 39 reviews)
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

85%
(Based on 36 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

87%
(Based on 25 reviews)