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Wootric

4.8
(84)

Boost customer happiness with proven CX metrics: Net Promoter ScoreĀ® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

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Wootric Features

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

89%
(Based on 44 reviews)

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

87%
(Based on 46 reviews)

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

93%
(Based on 46 reviews)

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

89%
(Based on 39 reviews)

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

87%
(Based on 46 reviews)

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

78%
(Based on 32 reviews)

Real-Time Analysis

Analyze collected feedback near or in real-time.

92%
(Based on 45 reviews)

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

87%
(Based on 35 reviews)

System Management

Security

Provides a secure and compliant system.

88%
(Based on 35 reviews)

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

93%
(Based on 32 reviews)