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Wootric

4.8
(88)

Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

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Wootric review by Guilherme V.
Guilherme V.
Validated Reviewer
Verified Current User
Review Source

"Wootric is helping my business go beyond customer expectations"

What do you like best?

What I like best is its simplicity and how easy it is to get started. We started getting feedback from our costumers in a matter of minutes. The charts are super helpful too, and gives us insights about how we are doing overall. I also have to say that support is great. The support team is very keen to help us improve our experience with the software. Wootric really is helping my business go beyond customer expectations, by understanding them better in many scenarios. Last but not least, it has integration with Zapier, this way we can automated follow up replies or improve team communication, which is great for productivity.

What do you dislike?

I think it would be better if Wootric gave us hints about how could we approach positive and negative feedback, with better templates or automated responses based on the score, tag or origin URL would be a good start.

Recommendations to others considering the product

If you think you need something complex or feature packed software which requires tons of hours for implementation or training, then think again. With Wootric there's no learning curve and you start collecting feedback in minutes, literally. I recommend it.

What business problems are you solving with the product? What benefits have you realized?

Before Wootric we didn't know how good (or bad) our products were and what was the level of happiness of our customers. Wootric is helping us with that. Now we have a clear picture of where we are standing. We have lots of positive (and negative) feedback we can work on to improve even more our products and services. I can't see myself not using Wootric anymore in our business. I really recommend it.

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Wootric review by Žiga Kipar B.
Žiga Kipar B.
Validated Reviewer
Verified Current User
Review Source

"Implement a reliable, self sustaining and scalable NPS program with Wootric"

What do you like best?

Wootric is an easy to set and easy to use NPS platform, that provides you with everything a world-class NPS program needs. Once integrated with the tools your business uses and configured it runs your surveys autonomously with almost no intervention needed. We love the fact that it automatically performs basic NPS analysis and automates the time-consuming task of organizing qualitative feedback. The team is easy to get in contact with, quick and attentive.

What do you dislike?

It lacks customizability of the NPS survey and the in-app widget and it would be nice to have an easier way of sending out smaller batches of surveys on demand, that would not take part of the main Wootric NPS survey.

What business problems are you solving with the product? What benefits have you realized?

We use it to measure and accompany our customer's sentiment via Wootric's NPS survey. Based on the results we then focus on touch-points that need improvement and work them towards a better experience.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Wootric review by Noel T.
Noel T.
Validated Reviewer
Verified Current User
Review Source

"Wootric"

What do you like best?

The fact we now have a large list of customer feedback from users who are actually using our product.

What do you dislike?

There are a few very minor bugs and limitations which cause a bit of a pain from time to time, but nothing major.

Recommendations to others considering the product

I'd highly recommend using Wootric. It will give you a trending NPS score and makes searching through and sorting user feedback effortless.

What business problems are you solving with the product? What benefits have you realized?

We have multiple different products using Wootric. For us, once the integration was complete (which took a few hours to integrate and test per platform) we now have effortless NPS score from a survey which is served consistently.

We hate bugging our users with consistent questions so the ability to limit how many surveys are sent per day has allowed us to only show the survey to a small % of our users but still ensure that we have a large enough sample size to make the results valid.

Wootric review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy and efficient to use"

What do you like best?

Clear results displayed in a manner that is easy to understand. Wootric provides a breakdown of NPS score by certain customer/domain, overall score, or by select filters you can specify which makes it easier to narrow down where the negative results are coming from. If you notice a certain segment is giving a particular score, then you are able to then target that segment with other marketing strategies.

What do you dislike?

No filter for a certain needed category (may be due to us not choosing to import that feature). Otherwise very easy to use.

Recommendations to others considering the product

Make sure you have a clear idea of the information you are looking to gain, and also that you have clean data to back up the results you get from Wootric.

What business problems are you solving with the product? What benefits have you realized?

NPS survey results / overall gauge on how our company is perceived. We have realized the benefit of easy communication with our customers through our own product and easy reporting on the results through Wootric.

Wootric review by Nadia F.
Nadia F.
Validated Reviewer
Verified Current User
Review Source

"Easy to use and insightful tool to gather customer sentiment. "

What do you like best?

That the system was easy to integrate into our platform and is customisable to our data and user types, allowing me to filter and segment the NPS results by region, user type or category easily.

It is really handy to be able to change the survey question at any time or the percentage surveyed as required to suit your needs.

We regularly track and report on the written feedback received by using the tagging and notes tools to record the type of feedback it was, what area of the business it related to and the response that has been provided to the customer all on the one platform, and can easily export this to share with other stakeholders and colleagues.

What do you dislike?

That we are receiving all of this feedback and I am struggling to find the time to reply to our customers in a way that I feel we should. :-)

What business problems are you solving with the product? What benefits have you realized?

We previously didn't have any indication of user sentiment regarding our application, and having recently invested in a new platform we wanted to measure if our users were finding benefit in the application and if it was easier and better to use than the previous application. These metrics are being used now to guide future development, identify and improve usability issues and report to key stakeholder of the user and success of the application, which was previously unknown.

Wootric review by Becky Jewell L.
Becky Jewell L.
Validated Reviewer
Verified Current User
Review Source

"Solid choice for NPS"

What do you like best?

It's much more robust than Delighted - it's possible to reply to messages as well so that needs can be addressed on negative NPS, as well as replying to promoters. We have the reporting that our organization needs. Also I like that you can filter to see scores with only comments. Also I like the mark invalid feature - much better than deleting a score altogether. We don't leverage the filters at this time but we might soon.

What do you dislike?

Hard to find anything to dislike, the segments in the paid version look cool but I don't think we need them at this time.

Recommendations to others considering the product

The free version is great and we are looking forward to the upgraded version for more power and insights. It's more sophisticated than Delighted.

What business problems are you solving with the product? What benefits have you realized?

We are able to discern the feelings of customers who wouldn't otherwise be reached.

Wootric review by Felix R.
Felix R.
Validated Reviewer
Verified Current User
Review Source

"Everything I need in a simple interface"

What do you like best?

We have Wootric integrated with slack so every time someone gives us a score, we get notified and can respond accordingly.

What do you dislike?

The number of labels that you can use to tag reviews is limited to a certain number.

Recommendations to others considering the product

Make sure that Wootric knows who your users are so they don't ask the same ones for a review over and over again.

What business problems are you solving with the product? What benefits have you realized?

Wootric gives us a good idea of what people like and dislike about our product. It also shows the diversity in opinion within a customer organisation, which is feedback you don't tend to get from your contacts there.

Wootric review by Waclaw W.
Waclaw W.
Validated Reviewer
Verified Current User
Review Source

"Sweet and does its function pretty well"

What do you like best?

I like that I can see who rated our product and what comment they left. It makes it easy to process their feedback and segment those who like and dislike us.

What do you dislike?

I would like to see an option how to hide to whom a chat line if they rate us all the time with the same mark. Maybe it is a very specific use case at our company (we use scores to ask for reviews).

What business problems are you solving with the product? What benefits have you realized?

Promoting our business online on various rate platforms and gathering feedback about a product. It helped us to built quite a lot of important features.

Wootric review by User
User
Validated Reviewer
Verified Current User
Review Source

"Wootric Provides Gateway to Additional Customer Insights"

What do you like best?

Many of our customers are hesitant to respond to email surveys. Wootric's in-app survey is getting our survey in front of more customer and generating more feedback. That feedback in is invaluable to understanding our customers. Not only what they don't like but also what they love about us.

What do you dislike?

Wootric offers lots of great ways to slice and dice data but our software is limited in information we store for users. As a results we are limited in what we can send over to Wootric to use as a filter. I wish we had the ability to create customer filters manually, beyond the tagging feature.

Recommendations to others considering the product

Highly recommend Wootric. The best time to get feedback from your customers is when they are actually in your software and using it.

What business problems are you solving with the product? What benefits have you realized?

Wootric is helping us solve the problem of identifying risk earlier. This increases knowledge has allowed us to be more prescriptive in how we manage accounts.

Wootric review by Kevin C.
Kevin C.
Validated Reviewer
Review Source

"A powerful way to socialize the voice of the customer"

What do you like best?

Wootric was easy to implement and the Slack integration has made it possible to immediately involve the entire company in discussing and reacting to customer feedback.

What do you dislike?

There's nothing I dislike per se, although I'd like the Slack integration to be enhanced so we can route responses to different channels depending on our custom metadata.

Recommendations to others considering the product

Start with the Pro plan and work your way up. We waited for a few months before upgrading to the Enterprise plan to take advantage of the Salesforce and Totango integrations.

What business problems are you solving with the product? What benefits have you realized?

There are two related problems that Wootric is helping us to solve. The first is capturing customer feedback; the second is socializing that feedback and engaging the entire company in responding to it. Within days of implementing Wootric there's been a noticeable change in the way our customer success and account managers talk about account health.

Wootric review by Beata Z.
Beata Z.
Validated Reviewer
Verified Current User
Review Source

"Very useful, very simple to implement"

What do you like best?

The simplicity of this tool is astonishing. After a long research of tools providing NPS measurement this one was the most simple and the most user friendly. In free plan I can easily do all the stuff I need to get feedback from clients and integrate it with all the information I have in Intercom.

What do you dislike?

In fee version lack of multi language feature can be mentioned but I chose to set up Thank you page in English version which solves out the problem.

Recommendations to others considering the product

Simple and easy to use NPS tool.

What business problems are you solving with the product? What benefits have you realized?

Thanks to wootric I can measure the level of tool satisfaction in different segments of clients. I can also gather feedback from people who use trial version and improve quality of on boarding.

Wootric review by Priscilla Z.
Priscilla Z.
Validated Reviewer
Verified Current User
Review Source

"Wootric for the NPS win! "

What do you like best?

Wootric is so simple to get started. Love the new sorting capabilities so you can drilldown NPS by customer. Easy to see trends over time and take action on the data. All in all it's a great solution made by a great team!

What do you dislike?

There isn't anything I dislike at this point.

What business problems are you solving with the product? What benefits have you realized?

Wootric allows us to gain insight on how customers feel about our software. We respond to all the feedback our customers provide through the NPS survey. The customer feedback is so insightful! It helps us provide better education on our software and it helps us understand where pain points lie within our platform. This increases engagement with our tool which helps customers get more value from our software and prevents churn.

Wootric review by Federico M.
Federico M.
Validated Reviewer
Verified Current User
Review Source

"Promising Product"

What do you like best?

I like how simple the interface is. It focuses on the right pieces of information to show.

What do you dislike?

During the setup process, for some reason I felt I needed to install Segment in order to enable the Segments & Filters feature. It ended up not being the case. Maybe you could explain that better to new users.

What business problems are you solving with the product? What benefits have you realized?

We have 1000s of people working through Crossover's HR platform, and we want to know if they are happy with out service. We also use it to rate support.

We now have a much better view of how our users feel about our service, which is a huge step forward in helping us to provide more value.

Wootric review by Allison C.
Allison C.
Validated Reviewer
Verified Current User
Review Source

"Great tool for early stage start up"

What do you like best?

Easy to implement and maintain as a non-developer; the Slack integration is key for keeping interest among the team. Being able to follow up with users directly is great.

What do you dislike?

Really wish I could link scores to CRM records or help desk records. I'd also love to do NPS/CSAT/CES through Wootric but it's too expensive for us right now.

Recommendations to others considering the product

Easy to implement and manage; in-app surveying was better for us with very small (>200 paid users) base

What business problems are you solving with the product? What benefits have you realized?

As an early stage start up, NPS is a key metric for us to show to investors. Wootric allows us to track it easily and quickly, and as Head of CS it's important for me to be able to make adjustments without relying on the development team.

Wootric review by Steven L.
Steven L.
Validated Reviewer
Verified Current User
Review Source

"Wootric gives you real-time customer NPS"

What do you like best?

Quickly integrates with Segment allowing a quick in-app deployment. The sampling and customisation of the NPS follow up messages allows you to optimise your feedback engagement levels. In-app experience greatly improves the customer response rate.

What do you dislike?

Not too much to dislike except the advanced features like language, regionalisation, sample biasing aren't customisable via the user interface and require developers to implement.

Recommendations to others considering the product

Wootric supports email, web and mobile surveys. Surveying directly from in-app greatly improves use response rate allowing you to sample less customers to get meaningful NPS data.

What business problems are you solving with the product? What benefits have you realized?

Implement an NPS survey tool that provides daily insight into our customer's experience with our product and services. We've been able to use the NPS data to better segment our customers and a provide tailored approach for the different segments.

Wootric review by Julia J.
Julia J.
Validated Reviewer
Review Source

"Super powerful yet easy to use NPS tool"

What do you like best?

Wootric is an incredibly powerful platform to help you monitor your NPS. Easy to comprehend data displays and dashboards allow us to quickly adjust the view and zero in on spikes so we can monitor and better understand exactly what is implicating the experience of our user base. The team at Wootric is constantly rolling out powerful new features, and is highly receptive to feedback and ideas for improvements in the product. They're incredibly helpful whenever we have any questions and super quick to respond. We've also learned a lot about the methodology around NPS thanks to their informative and well-written blog content.

The segmentation is amazing, and easily identifies trends that help to better understand the overall long-term experience of your system, as well as the spikes and dips that are easy to dig into to quickly understand what's behind them.

What do you dislike?

We find it somewhat difficult to manage and keep the follow-up dialogue process well-documented with customers who we want to assign a responder to. The best solution for us if we want to keep the conversation well tracked is either to tag items with a name or status, or to export to a third party workflow tool where we can better track and manage follow ups.

Recommendations to others considering the product

Make sure to run a trial on a small sample, by capping off the daily response limit to a small number. That way you can quickly toggle off the firing of surveys if anything is not working as you need during your pilot. Then when you've resolved any issues you have with the properties you are sending into Wootric, you can increase or remove your daily limit of responses.

What business problems are you solving with the product? What benefits have you realized?

We are solving the challenge of not knowing what are the most major painpoints from our customers in a way that provides both qualitative and quantitative data to know exactly what we need to prioritize for our end users. Wootric has made us understand just how easy it is to get a pulse on what the overall sentiment around use of our product is for the different role types we offer in our product. Before this was intuition and feedback from either key or close (or very vocal) customers that provided us insight into what problems our customers were facing, and what a potential solution could be that would resolve this for those customers. But now we have much more significant data to help us better determine where we have work do be done, what can wait, and what we thought we needed to do based on feedback from other channels, but affirm with the more holistic view Wootric provides that certain issues should not in fact be high-prio jobs.

Wootric review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Easy to use, easy to set up"

What do you like best?

I like that it's fully automated, so once I set it up I can forget about it while it quietly surveys our visitors unobtrusively. Scheduling is very handy so I don't have to remember who has responded to follow up several months later.

What do you dislike?

I don't like that often when I go to review my feedback, all of the responses which I have marked as "invalid" have somehow been re-enabled.

Recommendations to others considering the product

I mostly use the web-based survey but I did use their MailChimp template to send out a smaller survey. Getting MailChimp set up with Wootric was more difficult than I expected, and I had to work a bit with Wootric support.

What business problems are you solving with the product? What benefits have you realized?

We're trying to determine how user-friendly our browser-based tools are. Especially over time. So far, we've gotten good actionable feedback on areas of confusion and have been better able to create onboarding tutorials.

Wootric review by Natalie N.
Natalie N.
Validated Reviewer
Verified Current User
Review Source

"Wootric is great to collect NPS — simple, efficient and convenient"

What do you like best?

We are using Wootirc for in-app product surveys. Wootric helps us a lot in gathering NPS feedback and providing high response rates. We really like the possibility of surveys customization and the ability to see historical data. The team is very responsive and helpful, and it makes the service great.

What do you dislike?

Segmentation, analytics, and tagging could be improved in order to provide more possibilities to analyze users feedback.

Recommendations to others considering the product

Wootric is a great option to collect NPS — simple, efficient and convenient. The team is always ready to help with anything, so we can really rely on this service.

What business problems are you solving with the product? What benefits have you realized?

We were searching for a tool, which will help us measure customers loyalty. The goal was to make an in-app NPS survey that will give us a better understanding how customers perceive us, what things are good and bad, and help us take actions to fix the problems. Wootric helps us solve all of these by collecting and centralizing users feedback in a convenient way.

Wootric review by Adam T.
Adam T.
Validated Reviewer
Verified Current User
Review Source

"Simple to use and useful reports."

What do you like best?

The flexibility and simplicity of the reporting. I can get reports by user segment and time limited.

What do you dislike?

Could not download reports. In order to incorporate them into an email I needed to do a screen shot.

Recommendations to others considering the product

Use it.

What business problems are you solving with the product? What benefits have you realized?

We are increasing communication with our users. We found that they are even happier with our product than we are! We focus on all the features we do not yet have live, but this is a good reminder that what we do have live is better than what is otherwise available.

Wootric review by Sumit S.
Sumit S.
Validated Reviewer
Review Source

"Wootric a life saver."

What do you like best?

Wootric provides an amazing interface which is very intuitive to use. Ability to pass attributes when a user provides feedback on your webpage is something that's not provided by most of the competitors. Ability to set different questions for different kind of responses is an added help.

What do you dislike?

It would be an added advantage if we are able to add more questions in the NPS Survey. As of now the questions are fixed. The workaround used is to provide link to a proper survey at the end of the survey (but that doesn't have an amazing completion rate)

What business problems are you solving with the product? What benefits have you realized?

It helps me in identifying where are my users dropping and based on the insights from feedback taken I am able to improve my funnels.

Wootric review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Phenomina product and support team"

What do you like best?

We get roughly 600 NPS survey responses with comments each month from millions of users across thousands of instances of our SaaS product. By triggering the survey based on various user actions, we're able to get rich insight into what customers love and hate about our product. This feedback has been a key source of data driving our UX decisions. The ability to capture user feedback for specific customers is also super helpful to the sales team as they can show customers what add-on capabilities the customer's users are asking for in the product.

What do you dislike?

Wootric does exactly what we need it to.

What business problems are you solving with the product? What benefits have you realized?

The insight we get from Wootric has allowed us increase user satisfaction and more than double our NPS score.

Wootric review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Wootric - easy to use and great results"

What do you like best?

When we were looking into Wootric they said they consistently deliver response rates at ~40%. We ran a pilot for a few months and sure enough we were right in the range of 40%. A huge difference from where we were prior to using Wootric.

The team at Wootric is really receptive to feedback which creates a two-way dialogue that breeds trust in the relationship. For an in-product NPS platform, they are great.

What do you dislike?

Analytics and tagging could be improved. Tagging has come a long way so this should be a moot point in the coming times.

Recommendations to others considering the product

The Team at Wootric is always willing to jump on a call to discuss anything and everything. This creates a level of trust that can be lost when dealing with SaaS companies. That and the results we've seen speak for themselves.

What business problems are you solving with the product? What benefits have you realized?

We wanted an in-product NPS platform that would deliver a high response rate that allowed us to interact with our customers and action the feedback that we received. We now have all of our data in a centralized location that allows us to easily disseminate the right feedback to the right teams.

Wootric review by Brian H.
Brian H.
Validated Reviewer
Verified Current User
Review Source

"Increased feedback from end users, some of it directing new updates in our platform."

What do you like best?

Is a minimal ask of users, who are free to give as little, or as much detail as they want

What do you dislike?

The way the pop-up bar appears, many users click inadvertently, thinking the number will take them to a page of our website. An enhanced reporting feature would be a great addition.

What business problems are you solving with the product? What benefits have you realized?

Improving the results that appear in our search bar has been a result of Wootric feedback. We can document feedback for future reference/reports.

Wootric review by Brian Z.
Brian Z.
Validated Reviewer
Verified Current User
Review Source

"Easy, non intrusive tool to help gauge NPS score"

What do you like best?

Simply to use for us and our clients. In app experience allows for responses while our product is top of their mind. Automated email alerts for new NPS scores allow for easy follow up with our clients to better understand any issues they are experiencing.

What do you dislike?

The reporting is ok but could have a little bit deeper.

Recommendations to others considering the product

Fairly easy to setup and use. Simple reporting but very effective at getting responses from your app users.

What business problems are you solving with the product? What benefits have you realized?

This tool easily helps us discover our NPS rating as well as giving a simple vehicle for our customers to express like and dislikes. Gaining this feedback has given us great insight into areas we can improve in both our application as well as support processes.

Wootric review by Kelly D.
Kelly D.
Validated Reviewer
Verified Current User
Review Source

"Wootrics is the best! "

What do you like best?

I like that I see a live view of all the customer comments. Wootrics also has great customer support very responsive and always trying to find solutions for you. Very easy to use and great view of data including ways to segment the data. Also like having the ability to export data into an excel doc.

What do you dislike?

I wish they had a chat box to respond to customers in product, and archive their conversation with customers. Wish they had categories for tags (ex/ product tags, vs follow-up action with customers).

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

Better understanding of the issues customers are having and features they would like to see. Ability to follow-up with customers and offer than assistance when they need it.

Wootric review by Hélène H.
Hélène H.
Validated Reviewer
Verified Current User
Review Source

"Recommendable and useful!"

What do you like best?

It is straight forward, and easy to implement/get used to. It speaks the language of our key markets customers. It integrates well with our customer success tools. Support is efficient.

What do you dislike?

It is a little clunky to dig in results, breaking down score by market, user role or operating system for instance. We can't save views/filters.

What business problems are you solving with the product? What benefits have you realized?

Building awareness and understanding of our customer happiness, cross market!! Communicate cross-department on improving our product and processes.

Wootric review by TJ H.
TJ H.
Validated Reviewer
Review Source

"Excellent resource for growing business"

What do you like best?

As we continue to grow, we have been struggling to find a way to quickly collect information from customers on their happiness with our product. Wootric makes it easy for customers to tell us how they feel and for us to respond quickly.

What do you dislike?

It would be nice to be able to easily connect the response feature with our gmail accounts.

What business problems are you solving with the product? What benefits have you realized?

We want to be able to gather more information from our end users. As a B2B company, we often get information from decision makers in our clients' organizations, but Wootric makes it easy for us to hear from their employees, who use our product most often.

Wootric review by Ruben L.
Ruben L.
Validated Reviewer
Verified Current User
Review Source

"The Perfect NPS Tool!"

What do you like best?

The easy way to manage the NPS. Easy to integrate with our CRM and automate the process.

What do you dislike?

I don't have bad words for this tool. I am a promoter! =)

Recommendations to others considering the product

Try to integrate Wootric with others automation tools. Analyse how many detractors, passives and promoters you have and send follow-up ASAP.

What business problems are you solving with the product? What benefits have you realized?

To implement the VoC in our organization where we can learn about our service. And then, try to get reviews from them.

Wootric review by Shane M.
Shane M.
Validated Reviewer
Verified Current User
Review Source

"Amazing plug and play solution for a comprehensive NPS program"

What do you like best?

Loved how easy it was to set up and that it started producing valuable insights from day one. The in app response rate has been high and we've been able to make significant changes thanks to the NPS feedback.

What do you dislike?

Would love to be able to link usage insights to the scores so we could see what actions our promoters took that led them to being a promoter.

What business problems are you solving with the product? What benefits have you realized?

Reduce churn and increase word of mouth marketing.

Wootric review by Júlio S.
Júlio S.
Validated Reviewer
Review Source

"The best NPS tool out there"

What do you like best?

It's very intuitive, adaptable to your business model and direct to the point. The free plan already gives us everything we need, with an essential analysis that lets us decide how to best handle our CX

What do you dislike?

The design is a bit too bright and fixed, but other than that, that is all.

Recommendations to others considering the product

Try it. The trial is great, and after you're converted to the free plan, you won't feel like they are gaming your experience.

What business problems are you solving with the product? What benefits have you realized?

We're more in touch with our customers, and now we have a clear way of knowing what they think and what they want

Wootric review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Verified Current User
Review Source

"NPS made easy"

What do you like best?

Wootric is very easy to set up. The integration with Slack has been great. It allows us automatically share customers comments with our product team. We also create tickets in Zendesk to address Detractors concerns.

What do you dislike?

At this point, I don't have any dislikes.

What business problems are you solving with the product? What benefits have you realized?

We use the NPS score and feedback in several ways. All comments are routed to our product group in real-time so they receive unfiltered feedback directly from customers. Also, we use the scores and comments to identify potential churn candidates and proactively reach out to these customers. We recently added auto-tagging and subtags to improve how we segment our feedback.

Wootric review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Wootric Team is Stellar"

What do you like best?

The wootric team has been a joy to work with. They are helpful, informed and understand surveying. They have been flexible to our needs and have really put their best foot forward. The UI of their tool and the display to customers is clean and simple!

What do you dislike?

So far I don't have much to say here Wish they have someone on the East Coast but as a startup I get the need to be together.

Recommendations to others considering the product

Jump on in! They are going to work with you and their tools comes in at an affordable rate for startups without compromising features.

What business problems are you solving with the product? What benefits have you realized?

Understanding Customer feedback at a 360 degree view. The benefit of the integration with Salesforce gives our team a better understanding of what is going on with their accounts.

Wootric review by Aymeric G.
Aymeric G.
Validated Reviewer
Verified Current User
Review Source

"Excellent tool that grows with your needs"

What do you like best?

Simplicity of use, and integration with Slack.

What do you dislike?

Nothing really, does the job I have hired it to do. Although sometimes the survey would show when I told it not to (mobile users for example, or too early in the user lifecycle) which forced us to write custom code manage when to show the survey to our users.

Recommendations to others considering the product

Pay attention to the comments more than the score itself.

What business problems are you solving with the product? What benefits have you realized?

We have been using Wootric for years as a compass to prioritize what to change in our product.

Wootric review by Maria D.
Maria D.
Validated Reviewer
Verified Current User
Review Source

"Wootric made my work so much easier!"

What do you like best?

Easy to setup, easy to understand, easy to share with the rest of the organisation.

What do you dislike?

It's not very clear whether it is GDPR compliant ("On it's way").

What business problems are you solving with the product? What benefits have you realized?

I was able to setup an in-app NPS survey with minimal development effort, within 2 days! That helped me get customer feedback as early as possible, so that I can better steer my product's roadmap.

Wootric review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Impressive Customer Service"

What do you like best?

We love the innovation of this tool but more importantly the incredible support we have received from the Wootric team. We can be a bit high maintenance and they have been patient and gracious with us throughout our journey. The tool is working really well for us so far!

What do you dislike?

We were hoping for more best practices from businesses similar to ours but we are paving the way at the moment.

Recommendations to others considering the product

Do it! They will hold your hand.

What business problems are you solving with the product? What benefits have you realized?

Feedback from a very busy and emotional client base.

Wootric review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"A smooth way to get feedback "

What do you like best?

The integration with platform was super fast. The dashboard experience is simply great. We can see how our users are liking / disliking our platform and why.

What do you dislike?

Nothing to dislike, as compared to competitors, wootric has a lot more to give.

What business problems are you solving with the product? What benefits have you realized?

We are getting feedback from our users as to how likely they are to promote our product to their friends and colleagues. In this process, we have received some very valuable feedback on our product, as to what is not working for them, which is useful to have apart from just the data.

Wootric review by Mike S.
Mike S.
Validated Reviewer
Verified Current User
Review Source

"Great tool. Does the job"

What do you like best?

Provides us with actionable insights that help us manage our business.

What do you dislike?

I don't have anything negative to say about the product.

What business problems are you solving with the product? What benefits have you realized?

Wootric provides my team with real-time insights into how our customers feel about our product/service. We review feedback on a daily basis and we review trends over time to measure the impact of changes that we make from time to time.

Wootric review by Jorge R.
Jorge R.
Validated Reviewer
Verified Current User
Review Source

"Great, simple way to measure customer satisfaction"

What do you like best?

How simple it is, and how you can customize the follow-up based on the original score. The dashboard is very user-friendly as well. Great overall product/service.

What do you dislike?

Nothing really comes to mind; if I had to choose something, it would be that once I created the survey, its hard to find it again to modify it.

What business problems are you solving with the product? What benefits have you realized?

Measuring word-of-mouth

Wootric review by Elizabeth F.
Elizabeth F.
Validated Reviewer
Verified Current User
Review Source

"Has really helped us up our NPS game"

What do you like best?

Wootric's interface is straightforward and very simple to use. Their customizations are exactly what we need as a smaller business.

What do you dislike?

Every once in a while their filters glitch on me but it's infrequent and it's gotten much better lately.

Recommendations to others considering the product

Their Wootric -> Intercom integration is literally a click of a button!

What business problems are you solving with the product? What benefits have you realized?

Prior to rolling out Wootric, our NPS process was totally manual. This has increased our response rate from 4.5% to 20% pretty much over night.

Wootric review by User
User
Validated Reviewer
Verified Current User
Review Source

"Excellent tool"

What do you like best?

Wootric makes it super easy to have the pulse of the situation on our users happiness. We absolutely love the email templates that allows us to be very flexible with when we send the NPS survey.

What do you dislike?

Dashboard UI could be better but it's not too bad.

Recommendations to others considering the product

It's free and it's awesome. No excuses for knowing what your customers think!

What business problems are you solving with the product? What benefits have you realized?

Know what our users think about our tool at scale. We love the ability to easily integrate Wootric into many other services. Their documentation is spot on.

Wootric review by Holden L.
Holden L.
Validated Reviewer
Review Source

"Keep a finger on the pulse of your customer base"

What do you like best?

Wootric is a great tool for gathering info from our customers where they are. The integrations are smooth and help ensure a reliable stream of new NPS data comes in.

What do you dislike?

I wish the data on the dashboard were easier to sort, but I might also need more practice.

Recommendations to others considering the product

This is a strong tool for many business models—but think through where your users are and how to reach them.

What business problems are you solving with the product? What benefits have you realized?

Having NPS prompts in our users' consoles is just so useful.

Wootric review by Juan Carlos V.
Juan Carlos V.
Validated Reviewer
Verified Current User
Review Source

"Accurately simple"

What do you like best?

The short time it takes for a customer to answer.

What do you dislike?

I love everything about Wootric's NPS survey.

What business problems are you solving with the product? What benefits have you realized?

We solve the pain of uncertainty as to how happy our customers are. NPS has helped us to pulse and take quick action for both, new referrals amongst promoters and to fix sources of unhappiness amongst detractors.

Wootric review by Yuliya D.
Yuliya D.
Validated Reviewer
Review Source

"Great NPS software"

What do you like best?

Easy to use, clear logic, great support, easy to respond and see the big picture. The sales process was very smooth and the setup was quite easy as well.

What do you dislike?

Sometimes there are glitches, but refresh helps

What business problems are you solving with the product? What benefits have you realized?

We have used other solutions for NPS before, but Wootric turned out to be the one that has all the features we need. It's easy to see responses from your customers as well as to see all the responses. We are now thinking of adding CES score as well.

Wootric review by Matt R.
Matt R.
Validated Reviewer
Verified Current User
Review Source

"Simple, reliable metrics"

What do you like best?

Simplicity of the platform. We can read the responses if necessary but also just look at the numbers.

What do you dislike?

Positives should be melded in the score in some way. Right now they are just ignored completely it seems.

What business problems are you solving with the product? What benefits have you realized?

We needed realistic feedback from our customers.. both detailed and then summarized and NPS provides exactly that.

Wootric review by Alfie L.
Alfie L.
Validated Reviewer
Verified Current User
Review Source

"Best choice when doing NPS survey"

What do you like best?

Easy to setup and a free plan for evaluation and basic usage.

What do you dislike?

The UI design is not good enough. Maybe they can provide customize-able template system.

What business problems are you solving with the product? What benefits have you realized?

We need to metric NPS of our product. Wootric is perfect for us.

Wootric review by Barry H.
Barry H.
Validated Reviewer
Verified Current User
Review Source

"Free & codeless way to start tracking NPS"

What do you like best?

- Free to start

- Codeless website integration

- Robust and configurable coding methodology

What do you dislike?

- Not truly codeless (yet) for native mobile, or for some more advanced features

What business problems are you solving with the product? What benefits have you realized?

Quick & easy way to establish NPS pulse of our user base

Wootric review by Andreas L.
Andreas L.
Validated Reviewer
Review Source

"NPS masters"

What do you like best?

+ Easy and user-friendly way to gather NPS score.

+ Dashboard

+ Export

+ Integrations

+ Customization

+ Blog value

What do you dislike?

- Still, need some tech support to set it up

- Pro version too expensive.

- Support could be better.

Recommendations to others considering the product

Easy way to start gathering NPS :)

What business problems are you solving with the product? What benefits have you realized?

We are able to gather NPS the most optimal way. Good response rate. Able to track the trends, use it in our churn prediction and in our review push.

Wootric review by Eduardo D.
Eduardo D.
Validated Reviewer
Verified Current User
Review Source

"Very usefull tool"

What do you like best?

Wootric is great for costumers feedback, identifying promoters of your brand. Its interface is user friendly and the best part: it´s free.

What do you dislike?

nothing at all, the tool has everything we need

What business problems are you solving with the product? What benefits have you realized?

I can get costumers feedback, identifying promoters and detractors

Wootric review by Administrator
Administrator
Validated Reviewer
Review Source

"Intuitive and easy to use tool"

What do you like best?

Wootric is super easy to use and navigate. Their feedback section allows you to tag comments so you can surface and prioritize top customer issues. You can also easily forward comments to other team members or respond to user comments.

What do you dislike?

It's difficult to manage feedback if you use a lot of tags. I wish there was a better way to filter tags and search for comments with multiple tags in one view.

Recommendations to others considering the product

Depending on the complexity of your product and user base, Wootric is limited in tagging comments in order to surface insights. Also consider the level of analytics - quite low.

What business problems are you solving with the product? What benefits have you realized?

Identify top customer issues in order to improve product and customer experience.

Wootric review by User in Information Services
User in Information Services
Validated Reviewer
Verified Current User
Review Source

"Clear, insight-rich, and user-friendly"

What do you like best?

I like the 'Responses by score' visualization, trend arrows, ability to easily change the timeframe, and the ability to filter according to different variables

What do you dislike?

It's unclear to me how tags work. Also, it would be nice to be able to compare your NPS score to NPS of other firms in our sector / region.

What business problems are you solving with the product? What benefits have you realized?

I'm not directly solving any business problems, but the "Feedback" option helps me understand what the most valuable features are and what can be improved.

Kate from G2 Crowd

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* We monitor all Wootric reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.