Wootric

(69)
4.8 out of 5 stars

Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

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Wootric review by <span>Guilherme V.</span>
Guilherme V.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Wootric is helping my business go beyond customer expectations

What do you like best?

What I like best is its simplicity and how easy it is to get started. We started getting feedback from our costumers in a matter of minutes. The charts are super helpful too, and gives us insights about how we are doing overall. I also have to say that support is great. The support team is very keen to help us improve our experience with the software. Wootric really is helping my business go beyond customer expectations, by understanding them better in many scenarios. Last but not least, it has integration with Zapier, this way we can automated follow up replies or improve team communication, which is great for productivity.

What do you dislike?

I think it would be better if Wootric gave us hints about how could we approach positive and negative feedback, with better templates or automated responses based on the score, tag or origin URL would be a good start.

Recommendations to others considering the product

If you think you need something complex or feature packed software which requires tons of hours for implementation or training, then think again. With Wootric there's no learning curve and you start collecting feedback in minutes, literally. I recommend it.

What business problems are you solving with the product? What benefits have you realized?

Before Wootric we didn't know how good (or bad) our products were and what was the level of happiness of our customers. Wootric is helping us with that. Now we have a clear picture of where we are standing. We have lots of positive (and negative) feedback we can work on to improve even more our products and services. I can't see myself not using Wootric anymore in our business. I really recommend it.

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Wootric review by <span>Žiga Kipar B.</span>
Žiga Kipar B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Implement a reliable, self sustaining and scalable NPS program with Wootric

What do you like best?

Wootric is an easy to set and easy to use NPS platform, that provides you with everything a world-class NPS program needs. Once integrated with the tools your business uses and configured it runs your surveys autonomously with almost no intervention needed. We love the fact that it automatically performs basic NPS analysis and automates the time-consuming task of organizing qualitative feedback. The team is easy to get in contact with, quick and attentive.

What do you dislike?

It lacks customizability of the NPS survey and the in-app widget and it would be nice to have an easier way of sending out smaller batches of surveys on demand, that would not take part of the main Wootric NPS survey.

What business problems are you solving with the product? What benefits have you realized?

We use it to measure and accompany our customer's sentiment via Wootric's NPS survey. Based on the results we then focus on touch-points that need improvement and work them towards a better experience.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Wootric review by <span>Noel T.</span>
Noel T.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Wootric

What do you like best?

The fact we now have a large list of customer feedback from users who are actually using our product.

What do you dislike?

There are a few very minor bugs and limitations which cause a bit of a pain from time to time, but nothing major.

Recommendations to others considering the product

I'd highly recommend using Wootric. It will give you a trending NPS score and makes searching through and sorting user feedback effortless.

What business problems are you solving with the product? What benefits have you realized?

We have multiple different products using Wootric. For us, once the integration was complete (which took a few hours to integrate and test per platform) we now have effortless NPS score from a survey which is served consistently.

We hate bugging our users with consistent questions so the ability to limit how many surveys are sent per day has allowed us to only show the survey to a small % of our users but still ensure that we have a large enough sample size to make the results valid.

Wootric review by <span>Nadia F.</span>
Nadia F.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy to use and insightful tool to gather customer sentiment.

What do you like best?

That the system was easy to integrate into our platform and is customisable to our data and user types, allowing me to filter and segment the NPS results by region, user type or category easily.

It is really handy to be able to change the survey question at any time or the percentage surveyed as required to suit your needs.

We regularly track and report on the written feedback received by using the tagging and notes tools to record the type of feedback it was, what area of the business it related to and the response that has been provided to the customer all on the one platform, and can easily export this to share with other stakeholders and colleagues.

What do you dislike?

That we are receiving all of this feedback and I am struggling to find the time to reply to our customers in a way that I feel we should. :-)

What business problems are you solving with the product? What benefits have you realized?

We previously didn't have any indication of user sentiment regarding our application, and having recently invested in a new platform we wanted to measure if our users were finding benefit in the application and if it was easier and better to use than the previous application. These metrics are being used now to guide future development, identify and improve usability issues and report to key stakeholder of the user and success of the application, which was previously unknown.

Wootric review by User
User
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Wootric Provides Gateway to Additional Customer Insights

What do you like best?

Many of our customers are hesitant to respond to email surveys. Wootric's in-app survey is getting our survey in front of more customer and generating more feedback. That feedback in is invaluable to understanding our customers. Not only what they don't like but also what they love about us.

What do you dislike?

Wootric offers lots of great ways to slice and dice data but our software is limited in information we store for users. As a results we are limited in what we can send over to Wootric to use as a filter. I wish we had the ability to create customer filters manually, beyond the tagging feature.

Recommendations to others considering the product

Highly recommend Wootric. The best time to get feedback from your customers is when they are actually in your software and using it.

What business problems are you solving with the product? What benefits have you realized?

Wootric is helping us solve the problem of identifying risk earlier. This increases knowledge has allowed us to be more prescriptive in how we manage accounts.

Wootric review by <span>Kevin C.</span>
Kevin C.
Validated Reviewer
Organic
Reviewed On

A powerful way to socialize the voice of the customer

What do you like best?

Wootric was easy to implement and the Slack integration has made it possible to immediately involve the entire company in discussing and reacting to customer feedback.

What do you dislike?

There's nothing I dislike per se, although I'd like the Slack integration to be enhanced so we can route responses to different channels depending on our custom metadata.

Recommendations to others considering the product

Start with the Pro plan and work your way up. We waited for a few months before upgrading to the Enterprise plan to take advantage of the Salesforce and Totango integrations.

What business problems are you solving with the product? What benefits have you realized?

There are two related problems that Wootric is helping us to solve. The first is capturing customer feedback; the second is socializing that feedback and engaging the entire company in responding to it. Within days of implementing Wootric there's been a noticeable change in the way our customer success and account managers talk about account health.

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Kate from G2 Crowd

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