What do you like best?
Reducing the number of "silos of information" is the #1 benefit of WorkEtc, and the reason we adopted it. Get rid of separate CRM, support ticket management, project management, database entries, notes, spreadsheets, untracked email, work timers, and more....because ALL are part of WorkEtc. Customization tools are the #2 benefit. Create 'Custom Tags and from them, create Smart Lists' (based on info already contained in WorkEtc (instead of separate spreadsheets for everything). Create standard (YOUR 'custom standard) projects, email replies, etc. Do it once and ensure it's done the same way every time.
The third top benefit is easy integration with Google Apps, especially email and calendar apps. I understand the program does the same for Microsoft email and calendars.
What do you dislike?
Weird complaint: As much as we rely on WorkETC, I believe we're only harnessing 2 or 3% of what the program is capable of doing. That's our fault - not theirs. Set aside time to concentrate on the basics when you set it up.
Recommendations to others considering the product
Set aside at least fifty hours to learn the system as an owner or deeply invested manager. That's before implementation. For implementation, I devoted several long weekends (2 or 3 days x 12 hours/day) to set up templates for projects, basic Knowledge Base articles, integration with Google Mail and Google Calendar and more. Project To-Dos are explicit and comprehensive. The time was/is well worth it. That time was paid back five- or ten-fold in the first year, and at least 50-fold per year since, besides greater accountability and accuracy.
What business problems are you solving with the product? What benefits have you realized?
Done once, done right. WorkETC helps you set a strong standard for your work, and provides templates for getting it done right the first time, without reinventing the wheel. Our typical project has 72 steps+, all covered by our project template and reinforced by the WorkETC knowledge base.