What do you like best?
Workamajig Platinum gives your advertising agency a program to put all necessary project information in one central location. Everything is documented, and is fairly easy to use. Additionally, Workamajig is great for looking up projects afterwards. Access rights and privileges are also easy to assign.
Also, it's very convenient that Workamajig is web-based and they provide a very user-friendly interface. As an added bonus, the mobile app provides team members flexibility.
Project home pages can be customized by the individual user. They can show or hide columns or fields that are the most important to them based on their role or how they work.
What do you dislike?
If there are very large projects, with multiple components/pieces, there is no easy way to link them up and put them under an "umbrella" project, for example.
Sometimes the "diary" for a project can get very confusing, especially if there's lots of people involved in the project. However, setting up a good system internally for how to post can help streamline things and make the "diary" easier to use.
Recommendations to others considering the product
Talk to other agencies who has used the program. It was the best help in making our decision.
What business problems are you solving with the product? What benefits have you realized?
It is very easy to track your time. It's obvious when you've reached your allotted time on a project. As a result, designers are more conscious of their time spent on particular tasks. Files are also easier to find. Account managers, for example, can easily search for a project, review the original notes and look in the "files" section for PDFs. It streamlines the process and allows for quicker turnaround times for clients.
The program also assists with providing future time estimates as you can look up the exact number of hours all team members spent on a project.