What do you like best?
As our customers started using SaaS applications, integrating them with the enterprise workflows became important. This product offers easy integration modern ecosystem that lot of cloud native applications are gravitating towards. Offers the right blend of enterprise friendliness with the touch of consumer friendly simplicity. It is not a substitute for enterprise integration products yet, but meets my needs for modern integrations.
What do you dislike?
Some of the integrations I would like to see are not present: for instance, I can't integrate with whatsapp, which is being used by some of our SMB users. Adding new recipes is easy -- adding new end points takes some effort (to be fair, I know it can be even more difficult). The SDK takes a bit of getting used to. The community recipes are good to learn from, but, I wish for better discussion and training to create complex workflows.
Recommendations to others considering the product
If you are thinking of creating modern consumerized IT, with new ecosystems (SaaS services etc), workato is a great product to consider. Easy to use, low cost, and fast to market. Focus on your use cases and see how much you can leverage existing connectors. It is great tool for cloud native application development.
What business problems are you solving with the product? What benefits have you realized?
Ability to integrate into modern consumerized services in the enterprise context. For instance, our customers, instead of fighting with internal users, managed to bring Dropbox into the enterprise workflows. With low investment, they managed to create efficient workflows that usually takes long projects and budgets.