Workfront

Workfront

(272)
3.9 out of 5 stars

Workfront is a cloud-based Enterprise Work Management solution that helps marketing, IT, and other enterprise teams conquer the chaos of excessive email, redundant status meetings, and disconnected tools.

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Workfront review by <span>Chelsea T.</span>
Chelsea T.
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What do you like best?

I love the reporting capabilities. I also love the platform itself and the ability to customize it for my team and our needs. Working on a project with team members across functional teams (and even across offices) is no longer a big "to do." Each person knows what is expected of them and the tool creates accountability. It has become one of my "always open" programs, similar to my email.

What do you dislike?

Today? Nothing; the tool and its accompanying mobile app is always improving based on customer recommendations. Originally, the ability to customize was overwhelming, and there was no one "correct" way to build something out. Once I was able to determine my team's needs, this became less of an issue.

What business problems are you solving with the product? What benefits have you realized?

Workfront has provided my department with a way to streamline our request intake, allocate to available resources, and track volume by both functional team and by practice group, which is especially important for our executive leadership to have reports on. We had close to zero processes before Workfront, and reporting on any one thing was a challenge and often included hours of digging through email.

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Workfront review by <span>Connie S.</span>
Connie S.
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Marketing Project Management simplified

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What do you like best?

I like the fact that regardless of the process, the tool has the ability to flex for all the divisions of my organization. It does this with integrated project management thought and tools without the end user even realizing that these principles are being applied. When used to its full capacity, your team can be better project managers without even knowing they are project managers.

What do you dislike?

The good is often the bad at the same time. Because of the many capabilities, users can become easily overwhelmed with the functionality. This is easily managed through the creation of templates and training, but it is something to be aware of as you build out your iteration.

Recommendations to others considering the product

Dive in. The system is flexible and the customer community is extremely helpful. I have never experienced a community as awesome as the one that Workfront has created.

What business problems are you solving with the product? What benefits have you realized?

Efficiency, streamlined/inline feedback, annotations of marketing collateral, portfolio optimization and overall increase in better metrix for marketing as it relates to work getting done.

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What Project Management solution do you use?

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Workfront review by <span>Teale M.</span>
Teale M.
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Workfront to Manage Tech

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What do you like best?

All of it... Resource Planning, Budget Tracking, Schedule templates, Agile queue, support queues, customization, reporting, dashboards. Ease of use and implementation.

What do you dislike?

When I first began using Workfront, I noticed a few quirks, if you will. For instance, dragging and dropping is not as easy as you'd think and Ctrl-Z or Undo doesn't exist in the current functionality.

I'd like to see functionality that tracks when stories are placed into or removed from a sprint. In general, more functionality in the Agile arena would be helpful.

Recommendations to others considering the product

Strong executive support is recommended when a Workfront implementation is being considered. Because of the unlimited power of the tool, non-technical individuals can be easily intimidated when first introduced to the interface.

Always make sure you've outlined the pain points that you're trying to solve so that you can reference them frequently to show the success that implementation of the tool brings to the organization.

What business problems are you solving with the product? What benefits have you realized?

Workfront provides transparency into the work that we do to support our cross-functional teams. Centralized reporting is real-time and reduces PM workload to report status.

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Workfront review by <span>Winfield D.</span>
Winfield D.
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Project Management - Workfront

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What do you like best?

-Project visibility across multiple teams - Workfront makes it easy for different groups to work on projects together & provide updates through the system, so all your project information is gathered in one place. The project details page & updates become your one source of truth when tracking why a project became late or who made decisions about certain project aspects.

-Project templates - The ability to create project templates makes opening new projects a breeze & quicker manipulation of due dates

What do you dislike?

-Resource allocation - I think that the process of bulk assigning users to project tasks is a bit clunky, but I still like the feature. It feels awkward having to leave your project, go to a different tab, and navigate through several more clicks to find where to bulk assign all of your project tasks.

Recommendations to others considering the product

Workfront is a great project management tool that is still growing. While it has it's pros and cons & may not be 100% where you want it to be right now, they are always improving the site & listening to what their users want.

What business problems are you solving with the product? What benefits have you realized?

-Creating a standard workflow for our campaigns for all of our marketing managers across multiple regions (US, UK, etc)

-Integrating multiple softwares with Workfront - Having the request queues in WF to kick requests into different programs for other groups has made the campaign workflow/process almost seamless; prior to Workfront, different teams were requiring the same information, but all had different forms to fill out & everything was being captured via email or Skype, so it was hard to keep track of where things were in process

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Workfront review by <span>Kelsey M.</span>
Kelsey M.
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Keep Agency Organized and Informed

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What do you like best?

Workfront is great for keeping our agency organized and in constant communication. Because of the forms fields, it allows project creators to input all of the needed information, which limits back and forth between specialists and creators, saving a ton of time.

What do you dislike?

You're limited to time tracking within each task. I would prefer there was an overarching task for time spent doing things outside of specific tasks - such as organizing folders and campaigns. I also would like to see the recommended time eliminated. I feel it pressures employees not to take longer than requested, or if it takes them less time than suggested, that they didn't do the task well enough.

Recommendations to others considering the product

Get a ton of training. The more upfront training and catchup training you can get on the software, the better. It's a great tool, but takes some getting used to and making sure you are using it most efficiently.

What business problems are you solving with the product? What benefits have you realized?

It keeps our many clients projects organized. It limits the amount of back and forth between specialists and project sponsors. Workfront also helps our team members keep track of time spent on specific projects, allowing us to know which clients are taking longer and which employees are tracking a lot of hours and can't take on more new clients.

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Workfront review by <span>John M.</span>
John M.
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Useful tool for managing workflows

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What do you like best?

As a content creator in a team that uses Workfront to manage workflows in producing creative, this software helps keep everyone involved on track. I especially like the accountability it brings to individual members. If they are late with a task, or holding up an approval, it's very obvious where the bottlenecks are.

What do you dislike?

The "Tasks" can be confusing. There are parent tasks and child tasks for essentially the same task. This can lead to confusion about where people are supposed to make updates. Updates can very easily get "lost" in this jumble of seemingly redundant tasks.

Recommendations to others considering the product

During your evaluation phase, make sure everyone who will be using it gets a chance to weigh in on their specific needs.

What business problems are you solving with the product? What benefits have you realized?

Streamlining the fulfillment of creative in an in-house agency. It's definitely helped with accountability as everything is tracked in Workfront and available for everyone to see, as opposed to people being able to say they "didn't see an email" and holding up the process.

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