What do you like best?
Route planning, ability to inspect performance from a single screen, android integration, real time feedback.
What do you dislike?
If data connection falls for more than a few minutes, sync will drop and after that the route information on the phone won't be available, this is a No No, and honestly a reason why we are evaluating other options.
Local customer support is not all familiar with the product. Nevertheless; we haven't got to the trouble of finding help further up in the company thus stock with the local vendor.
Price won't hold attractive with our volume, since the solutions we getting from the app soon might be developed in house at the cost of one or two years of operation.
Recommendations to others considering the product
Evaluate if the data provider of the area offers full coverage since signal dropouts or battery depletion might affect to unrecoverable data losses.
What business problems are you solving with the product? What benefits have you realized?
Even though route optimization is a strong selling point, the benefit we see now is a tool to manage the operation in real time, being able to pinpoint in a map.
Data retrieval for each customer is very valuable, but can be better though.